Onkyo TX-NR807 Official Thread - Page 167

When the HDMI board goes bad will the FM Tuner also produce no sound? I have been having issues with sound for about a month, and like most reports, unplugging and power cycling solved the issue until now. I get video pass through as well as tv sound passing though HDMI but no sound from the receiver at all, even on FM or other sources. I've done a hard reset and that didn't help, so before I look for a board I wanted to verify this, I wouldn't expect the FM section to be affected but who knows. No warranty and unfortunately I didn't use Amex

So either I can locate a board or get it fixed perhaps since some have had luck that way it seems.

Thanks!

Check your network function, it should be gone too. Mine had no sound at all, even the setting the speaker level menu in the setup menu. So far I haven't been able to locate a repair center or replacement board.

Check out posts 4883 to 4885. That guy bought a TX-NR807 HDMI board on eBay and did the swap himself.

the Ebay seller don't have anymore @ the moment, I got one but I'm holding on to it as my HDMi is good for now . We don't know if he'll fix one thou ..

Thanks for the tip, but unfortunately I've already contacted him and he's currently out of stock.

Thanks for the tips. I did find some other model boards on EBay, I assume it's the same person just no 807's at the moment perhaps. And yes network is grayed out as well. In fact that has been happening even longer, and I would have to unplug Ethernet, reset my router and it would show back up, slim beginning to think that was the early signs, which may have been under warranty but didn't think that was the beginning of the spiral to no sound lol

Thanks for the help, if I happen to locate a board I'll update here as well.

I have heard of Play Station 3 owners that have had problems and solved it by using a heat gun to solder re-flow the main board. Anyone tried to do that to their HDMI board?

These all sound like the capacitor issue is getting worse, and if this is the problem a resolder will not help, the caps have to be replaced... not impossible but delicate work.

Scary

Has it been determined that a solder open is the most likely cause of the board failures?

Reflowing the boards seems to be the first thing that they do when repairing one, but for me it wasn't permanent. Heck, it was barely temporary...

Just for the heck of it I fired off an E-mail to Onkyo in regards to the Hdmi board problem.
I wasn't expecting a reply but lo and behold I got one!
They said they were sorry it took so long to reply(about 5 days I think),because of the mass of calls and e-mails they have been receiving,although they did not specify what the calls were in regards to.
They explained that if my unit was out of warranty (it is not)I would qualify for the refurbed unit policy.
You send your old unit in and get a refurbed unit for a discounted price.
Onkyo doesn't seem to want to aknowledge that there is a problem.

Can you post their reply if it contains any useful information for others to follow-up if they have a similar situation?

Just received my phone bill for the month,very angry,the 785-2600 number is NOT toll free.
Called from my land line instead of mobile,on hold for 45 mins. cost 27.00

Guys this was my response after emailing Onkyo:

We apologize for the delay in responding to your email. We are experiencing a heavy volume of phone and email inquiries. We appreciate your patience and understanding; but in regards to your issue- Please contact our Parts & Services Dept at the number listed below during normal business hours Monday-Friday 9am-5pm EST ; or via email at parts@us.onkyo.com. They can be contacted at 201-785-2600, option # 4 for Parts & Services as they can further assist you regarding obtaining a one-time warranty and service agreement to have your receiver repaired. You will need to speak with the Parts & Services department to inquire about either having your receiver serviced since you are not under warranty or if you'd like to possibly request a trade-in for our current line of B-stock receivers.

Thank you for contacting Onkyo and Integra USA Product Support, if you need further assistance feel free to call us at:

Onkyo Product Support: 800-229-1687
Integra Product Support: 800-225-1946

Product Support Team Hours of Operation:
Monday thru Friday 9am to 8pm EST
Saturday & Sunday 10am to 4pm EST

That is a bummer, but I don't see how you could have mistaken that number as toll free?

A toll free number will generally have an 800, 866,877 type of prefix, not '201'...

Well, my 807 got fixed under warranty and I'll be seeing it next week. Do these things get fixed permanently? Should I be looking for the same problem to crop up shortly?

It really depends on the repair they have done...
Was it the "re-solder" of the board? Or the board replacement?
If it was the repair, you probably won't have to wait very long for it to fail...just go back a few pages here to verify that.
If it was the board replacement, it will depend if they have an updated board...OR (my personal belief...given Onkyo's track record...) that they are just replacing with the same board, and you will see it crop up again in another 18 mos to two years...(that remains to be seen...)

Just wanted to say that I too joined the "no sound" club 2 days before the warranty ran out!! Died on a Friday, warranty would have expired on the following Sunday. Found an authorized repair shop and had it there 1 hour before closing

Problem is, how do you live without a receiver? So off to buy a 809. I do notice that the 809 runs a lot cooler than the 807 ever did! So now 2 months later I have the 807 back, and I feel guilty trying to sell it. Argh! What do I do. I don't need it anymore.

Guess I better buy an Amp next... Of course Onkyo doesn't make it easy by not giving you a 12v trigger or switched outlet...

you can use the zone trigger as a way to turn on amps

Why would you feel guilty selling it? You got it fixed! Did they replace the HDMI board? You should only feel guilty if the receiver were intermittently acting up and you sold it before getting it serviced.....Now is the perfect time to sell it.

And adding an amp to the 807 will not help it run cooler per se...... the main source of the heat you will notice comes from the back half of the receiver right over the DSP chips on the HDMI board. If you run the receiver at moderately high volumes for an extended period, then yes the amps will give off some heat, but nothing compared to the HDMI board. If you really want to help the receiver last, then add an external fan to draw out the warm air.

Did you notice an audible difference from the 807 compared to the 809??

So now I'm having more problems with the replaced HDMI board... the video resolution on a certain input is zoomed in, and there is no sound. Other inputs work fine. I connected the input that was giving me trouble directly to the TV, and everything was fine, so I know it's not the source, but the Onkyo itself!!!

Sounds like it is time for Onkyo to send you a replacement!

Its 3 days short of a month and the resolder job is still holding

there is a TX-NR807 HDMI board on sale @ Ebay , same guy I got mine from ....

http://www.ebay.com/itm/ONKYO-TXNR80...item4601256cb0

only one be Quick ................

AND No................................. I have no affiliation with the seller at all

Pretty amazing faith to spend $100 on a board some guy "refurbished" himself? Does he offer any sort of warranty period? I can not imagine trusting it long term... unless you are looking to dump the receiver right away...

more than one here on this thread have gotten a HDMI board from him , if you have a 807 that's outta warranty with a bad HDMI board $89 is not that high of a price to have it fixed . He has a 3 day return policy .

I guess I would just request some more info from the guy.... where does he get the boards from? What does he do to them to fix them? and so on....
And a 3 day warranty is weak even by Ebay standards.....

He seems to be going up each month..was $69 bucks... now $89.. I guess he gets a ton of request from us 807 owners and is cashing in.

I took the plunge 3 day warranty and all due to mine being out of warranty and lack of knowledge that Onkyo would offer me a 1 year warranty or trade in value on a refurb unit.

But I would like to know where he gets them from and what actually he does to fix them?

A quick question to owners of the 807. Just today I noticed the front lcd screen go blank for the first time during operation. The display reappears when adjusting the volume, or changing to a different input (in other words, the display shows up properly) but the screen goes blank a few seconds after it is left alone again. I've never noticed it do this before, ever. The unit is working fine otherwise. I'm just concerned that this might be a sign that my 807 is on the way out. Anyone else have the same situation?