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Onkyo TX-NR807 Official Thread - Page 174

post #5191 of 5476
Sell it....
I have already read of the LFE channel inoperative.
post #5192 of 5476
I sent my broken 809 (replacement for three time no sound 807) to Onkyo on May 21st and it was received by them on May 23rd. I called last week as no replacement had been sent out yet (you can track online via FedEx with the RMA#) and was told last Thursday that it was going out that day.

Called again today and a replacement still hasn't shipped out yet and they didn't know why because the guy working on my case was out today. So then the customer service rep said to call again on Thursday to check as it should definitely be shipped out by that date. If I get an 818, maybe the wait will be worthwhile, but this is a joke. Onkyo is customer service at its worst.
post #5193 of 5476
Quote:
Originally Posted by whirlman View Post



Wow that's crazy. I started watching this thread back in November when my Onkyo device's sound/network died completely. I'm in Ohio and I had to go through ABL as well. It didn't take them very long though to get it repaired. Probably a week or so. My warranty on my Onkyo went out in January. So I was relieved that I had a month left of my warranty. I figured they would be able to repair it and get the firmware updated and I wouldn't have this problem again. Low and behold just this Saturday I turned on my device and my sound and network didn't work. Now that it is 3 months out of warranty and 3 weeks past ABL's 90 day warranty I have to hope for an extension. I called Onkyo 2 times yesterday and I got the same guy answering the phone. He told me I needed to email him my receipt and they would make a decision. Personally if they don't give me the extension, I will never buy an Onkyo device again. It's bad enough I have to pay for a 50 dollar shipping fee to pay for a device that is going to break 4 months later. I am going to try and get a refurbished one instead of sending it to get repaired.

I made my decision not even to bother with Onkyo after my NR807 died 2 months after the warranty. I had no intention to wait 2 months or beg. I bought a Pioneer Elite SC57.. Done.. no more Onkyo ever for me.
post #5194 of 5476
Quote:
Originally Posted by jsc53 View Post

I made my decision not even to bother with Onkyo after my NR807 died 2 months after the warranty. I had no intention to wait 2 months or beg. I bought a Pioneer Elite SC57.. Done.. no more Onkyo ever for me.

I have the Onky 807 died after the warranty. I bought the Yamadah RX-A3010 instead. NO more Onkyo in the future. Very expensive toy in 2 years!mad.gif
post #5195 of 5476
Quote:
Originally Posted by whirlman View Post



Wow that's crazy. I started watching this thread back in November when my Onkyo device's sound/network died completely. I'm in Ohio and I had to go through ABL as well. It didn't take them very long though to get it repaired. Probably a week or so. My warranty on my Onkyo went out in January. So I was relieved that I had a month left of my warranty. I figured they would be able to repair it and get the firmware updated and I wouldn't have this problem again. Low and behold just this Saturday I turned on my device and my sound and network didn't work. Now that it is 3 months out of warranty and 3 weeks past ABL's 90 day warranty I have to hope for an extension. I called Onkyo 2 times yesterday and I got the same guy answering the phone. He told me I needed to email him my receipt and they would make a decision. Personally if they don't give me the extension, I will never buy an Onkyo device again. It's bad enough I have to pay for a 50 dollar shipping fee to pay for a device that is going to break 4 months later. I am going to try and get a refurbished one instead of sending it to get repaired.

My 3007 exhibits pretty much the same problem, still waiting to hear back from the repair shop, I just squeaked in 5 days before warranty end date... the warranty on repairs is also 90 days where my unit is.

Curious, do you know what they replaced?
post #5196 of 5476
Quote:
Originally Posted by anadigi View Post

I have the Onky 807 died after the warranty. I bought the Yamadah RX-A3010 instead. NO more Onkyo in the future. Very expensive toy in 2 years!mad.gif

I agree! I had an Onkyo in the mid 90's last over 10 years... it was killed by a lighting strike!! The lastest models are killed by listening to them! Big difference. Good luck with the Yammy.. I had a RX V-2095 gave 10 years of good service.
post #5197 of 5476
Well my 807 died again, same problem, HDMI board. It had been returned to Genserve and I have contacted the company that I purchased it from and have said that I am not happy and want a replacement, not another repair. Onkyo have a agreed to replace it. I have just had an email from the Shop that I purchased it from, Onkyo are offering me a Genserve refurbed 808 in its place!!!! I am seriously not happy, after knowing what US customers have been offered in replacement. I have so far declined this 808 and await Onyo's response.

Simon
post #5198 of 5476
Simon, I know that I would feel the same way! My 3007 is at the shop right now, likely the HDMI board too. No idea if they are repairing or....?

BTW, no location on you, where are you located?
post #5199 of 5476
I am in the UK. So now the dealer has washed their hands of the issue and I have to talk directly to Onkyo UK. Fingers crossed...
post #5200 of 5476
Wonderful, I hope Onkyo steps up and gives you a new 809 or 818...
post #5201 of 5476
OK well I emailed the Onkyo rep Thursday evening, he hasn't even acknowledged my email. We will see....
post #5202 of 5476
Well I have been offered a TX-NR1008 in exchange. I am awaiting it's delivery.
post #5203 of 5476
Quote:
Originally Posted by Mushii View Post

Well I have been offered a TX-NR1008 in exchange. I am awaiting it's delivery.

Well that is an interesting move, they must be fielding a lot of requests to make this kind of change, it will be interesting to see what they do with my 3007. I would assume that because this is the first repair action they may just try to repair it...
post #5204 of 5476
Mine is still broken, still not working after getting the run around from onkyo I gave up.

All my friends know Onkyo stinks now.

Everyone I talk to about audio knows Onkyo stinks now.

Let's say Onkyo makes $250 on a $1000 unit like mine, that's sitting here like a boat anchor, and I talk 4 of my friends into never buying Onkyo. cool.gif

Oh, and every chance I get I post a review about Onkyo units referencing the fact that they can't fix them.

The last company I was this angry at for stealing my money with a bad product isn't in business anymore.

I can only hope for the same outcome with Onkyo. I would never wish this mess on anyone else ever.
post #5205 of 5476
Mine is still chugging along without any problems. So going on three years now. Mine's actually the HT-RC180. I had both units in my house, and not only A/B tested them, but also took the tops off both and verified that the amplification section was actually the same on both units. Same transformer, caps, resistors, etc. I've only done the first firmware update right when I got it, back in 2009. That took care of improper output when using the bi-amping feature. I saw no reason to mess with later firmware updates since everything was working.

Hard to fault Onkyo for such a nice product with no issues.
post #5206 of 5476
Quote:
Originally Posted by Mounta1n View Post

Mine is still chugging along without any problems. So going on three years now. Mine's actually the HT-RC180. I had both units in my house, and not only A/B tested them, but also took the tops off both and verified that the amplification section was actually the same on both units. Same transformer, caps, resistors, etc. I've only done the first firmware update right when I got it, back in 2009. That took care of improper output when using the bi-amping feature. I saw no reason to mess with later firmware updates since everything was working.
Hard to fault Onkyo for such a nice product with no issues.

My 180 is also "chugging" along with no issues. I'm keeping my fingers and toes crossed. Best AVR/receiver I've ever owned. I hope it stays that way. wink.gif
post #5207 of 5476
Hi all,

Well, my HT-RC 180 has gone and done the no speakers and no icons on the panel trick, as well. I live in Calgary, Alberta. I phoned the repair depot for all of western Canada, which is just up the road about 20 miles, and they told me that I need to get an RMA (?) # from Onkyo HQ in New Jersey. They gave me the phone number 201 785-2600 to call.

Does anyone know of a toll free phone number to their office to get this thing on the road?

Also, my 180 is almost exactly 6 months out of warranty. I bought it on December 30, 2009. Is Onkyo still honouring this type of repair, even if you are over the warranty deadline?

I paid over $800 Canadian for my 180 and for it to die on me like this after being out of warranty for only six months makes me want to scream! Is this repair really over $600 if it is not covered by warranty? eek.gif

Any tips for dealing with Onkyo will be much appreciated.
Edited by Sitting Bull - 7/2/12 at 4:25am
post #5208 of 5476
Yesterday my amp was really, really hot (couldn't stand temperature when touching upper case) after hours of paying, but fans didn't kick in.
I think that's the problem with this amp and so many failures. Why fans are still OFF when temperature is pretty high?
Right back corner was almost burning in flames wink.gif. I didnt't checked what sensor said, but next time i will (push display button --> Standby and Tone).
But maybe somebody knows what temperature is needed to start fans?
Thanks.
post #5209 of 5476
i came back from my international trip to find out my NR807 lost all the speakers. i checked all the speaker wiring and nothing. i call onkyo and emailed them my problem and i didnt not get a response 2 weeks later. they claimed they never got my email. yes, two weeks!! that means could no receiver and movies for 2 weeks. i sent my unit to a local repair center and was told it was the hdmi board. i waited and waited, and finally got my receiver back after 1 month waiting. the repair center did not charge me anything, even though i bought the receiver 2yrs ago. i've been using the unit for a week now and there is no more popping (i was experiencing this whenever i watch cable tv and movies before) and all the speakers are detected once again.
post #5210 of 5476
Well I have to thank both the guys at Lintone Audio and GenServe, they have been as good as their word. My TX-NR1008 arrived and except for a replacement box, the unit appears to be brand new and performs beautifully. One thing that I have noticed is that it runs nowhere near as hot as ny 807. Overall I am really stoked.
I downloaded ORemote for my iPad last night , this app is awesome, blows the official Onkyo Remote2 app out of the water.
post #5211 of 5476
Somebody in this topic said 60 degrees is needed to start fans - THIS IS INSANE!!!
Before amp will achieve 60 degrees on biggest radiator HDMI Board woud be at melting point.
I could't take a risk so i installed 12V 200mm fan inside, which blows hot air out. I set almost lowest RPM possible - start spinning point, so the fan is inaudible.
Time will tell... today 10h testing smile.gif
post #5212 of 5476
I own a 807 which I am now hooking up(its been in a box since new ,2 years).I am also going to use a Emotiva XPA-2 (300 watts per channel) to drive my mains(Soundlabs electrostatic) as the Onkyo does not have enough power.I am gointg to use the pre outs of the Onkyo for this.Does anyone have an idea how to automatically turn on the external amp when I turn on the Onkyo. I have 4 overhead speakers in my room ,which would be the better hookup to use? Any ideas would be helpful. Thanks Barry
post #5213 of 5476
My 807 is starting to act up after 3 years. Both audio and video would randomly go out completely for a brief second or so. The listening mode that's displayed on the LCD readout would also go blank when this happens, but only the listening mode and not the whole readout. Any idea what's going on? Is it over heating? Is set to 6 ohms so I don't think heat is an issue?

Thanks!
post #5214 of 5476
After reading all of the scary situations with HDMI boards failing, I went ahead and bought an aftermarket fan for the top of my 807 to assist with venting about three months ago.

This whole situation is a result of bad design, much like the "red ring of death" video board failures that Microsoft had with the Xbox. It gets down to the designers not taking into account how much heat the unit will generate, and if the resulting heat will actually kill the internal components. I had to buy an aftermarket fan for that as well...

As much as Onkyo's are looked upon as "bang for the buck" units, I'm not really keen on purchasing another Onkyo.
post #5215 of 5476
Quote:
Originally Posted by bo130 View Post

After reading all of the scary situations with HDMI boards failing, I went ahead and bought an aftermarket fan for the top of my 807 to assist with venting about three months ago.
This whole situation is a result of bad design, much like the "red ring of death" video board failures that Microsoft had with the Xbox. It gets down to the designers not taking into account how much heat the unit will generate, and if the resulting heat will actually kill the internal components. I had to buy an aftermarket fan for that as well...
As much as Onkyo's are looked upon as "bang for the buck" units, I'm not really keen on purchasing another Onkyo.

Galling, isn't it?

If I can get Onkyo to fix my 180 I'm going to put an extra fan on mine too. What fan did you use and do you have a price or link to a webpage for it?
post #5216 of 5476
The bigger the better - less noisy and more air out wink.gif
post #5217 of 5476
Here's the fan that I bought for my now defunct 807. Its nice as it automatically kicks on once it hits 80 degrees and then kicks off once it cools off the receiver. That way you don't have to remember to always turn it on and off.

http://www.ebay.com/itm/Receiver-Amp-cooling-fan-w-Super-Airbase-thermoswitch-/360341717625?pt=LH_DefaultDomain_0&hash=item53e60a4279#ht_1215wt_1037

I'd like to say that it prolonged the life of my 807, but I honestly don't think it did much as I bought it after the unit failed the first time and then I went through 2 HDMI boards in about 3 months time (Onkyo eventually replaced my receiver with an 818 which is working great (knock on wood).
post #5218 of 5476
mick00016... as you can see it says 80F - degrees Fahrenheit = 26 degrees Celsius, so termoswitch is really useles in this amp.
Fan itself is a bit too little. It must use higher RPM to blow out the same amout of hot air as bigger one... so it could be audiable after switching on. The other stuff is ok - with separate transformer for FAN you don't have to look for 12V on amp boards. I connected my fan through little Speed Controller to HDMI board - easy access to 12V wink.gif
In amp for selling im planing to install 250mm monster wink.gif
post #5219 of 5476
Hi everyone,

It seems that Onkyo is extending warranty service to everyone who has this no sound and HDMI icons disappearing problem, even if your AVR is beyond its warranty period.

This is good news, so don't be reticent to let Onkyo know you are having problems like this. Go here and fill out a warranty repair request:

http://www.us.onkyo.com/feedback_form.cfm?message=3

Also, they have a forum where you can request help with support. Go here and post a new message:

http://onkyoproductsupport.forumotion.com/f1-welcome-to-the-onkyo-forum

Remember to be polite. The poor support staff get a lot of blunt and unfriendly messages, and just like you and me, they don't like to be called names or hollered at. They seem to be flooded with this problem, so be patient and they say they can reach everyone who asks for help within a week. smile.gif

Edit

Well, it has been more than a month now and Onkyo has still not given me a repair authorization for my 180, even though they've promised to get it to me more than two weeks ago. I don't know what the hold up is but this has become an unpleasant experience! mad.gif
Edited by Sitting Bull - 8/10/12 at 7:32pm
post #5220 of 5476
Sad day! I have the same problem no sound & icons. Called Onkyo and thought we fixed it but 1hr later it died. I emailed onkyo hope they can help.
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