Well, after almost 2 years, I have the 'no sound, no speaker icons' problem with my TX-NR807, so I'll document my experience here.
I have a franken-system, assembled over the years bit by bit. Onkyo TX-NR807, OPPO BDP-83, Tivo S3 THX, Tivo S4 Premier XL, B&W 603 S2 fronts, JBL HT4H center, Monster SL-200SW sub, Monsoon FPF-600 side surrounds, Beogram 8000 turntable (currently disconnected) and an old 32'' made-in-USA Magnavox CRT (chassis 32V501). I keep wanting to pull the trigger on a 42'' to 47'' 120MHz HD flat screen, but the Magnavox still has a good picture (only slightly better on S-video than composite, but a visible difference), so I've been waiting - and the prices have fallen by 50% over the last 2 years so it will undoubtedly be 'soon'.
Ugh... that CRT's a beast to move, though. ;-)
Anyway... everything has been working fine, with the only problem being cosmetic (the Onkyo's blue LED over the On/Standby button went out about a year ago, though the blue LED over the volume knob is still on and responds to the different dimming levels in Setup).
First non-cosmetic sign of a problem was yesterday when I tried to access the DLNA server (Twonky, FWIW, running from a 4TB WD MyBook World 'white lights') on my network... pressed NET input on remote and onscreen it just said 'Now Initializing...' - which is typical when I haven't used NET since the last time it was unplugged (and I don't remember the last time I unplugged it; the entire stand - 18 concrete blocks painted flat black, six 2x12's stained walnut, with extra ballast provided by about 400 vinyl LPs - is powered by a strip connected to an APC SmartUPS-700, which gives it almost an hour of run time if the power goes off, plus isolates it from utility surges), but Now Initializing usually lasts only a second or 2... this time, it didn't go away... whether it was on the SERVER or iRADIO net input. So I tried pinging the Onkyo (I have it set for DHCP with an IPv4 address reserved by MAC for it in the LAN's DHCP server, so it always gets the same IP address), and got 4 "Destination Host Unreachable" responses. Tried NRControl
, which also couldn't find the TX-NR807 on the network.
Went into Setup, (7.5) Hardware Setup
, and all those settings looked correct. i.e.
the IP address, network mask, gateway and DNS server entries listed on the right were all correct.
I pressed the On/Standby button on the receiver to turn it off, noted its LAN indicator light turned off on the Linksys WRT600N router (used as a 5 port switch -- with gigabit LAN connection, though none of the 4 devices connected are gigabit -- and dual band wireless AP with DD-WRT
), pressed On/Standby again and the receiver powered back up, the LAN indicator relit on the router, but now I had no sound and no speaker icons in the AVR's display (where previously I hadFL -C- FR
SL SW SR
in the display, on the left).
I looked in Setup again, and now both (7.5) Network
and (7.6) Firmware Update
, in (7) Hardware Setup
, are 'greyed out' and not selectable.
under General Information
, 2 or 3 from the bottom, I found "I am not getting sound from the receiver and there aren’t speaker icons displayed on the receiver." - Why that's not in the Receiver section of the FAQ, I have no idea. Anyway, that FAQ is dated 11 June 2012 and describes how to perform the 'Master reset' so after I went through all the setups and wrote down my settings, I tried that.
No help, though it did indeed wipe out all the settings I had made. :-|
At that point, I turned it off, unplugged the power cord from the IEC jack on the back, and went to bed. It was unplugged for over 8 hours before I plugged it back in to try again. All the symptoms are still there. No sound, no icons, no Network, no Firmware.
When I try the "hold Display, press On/Standby, release both, then press Tone under the flip-down cover" sequence, which used to display the firmware version with < or >, now it just showsV:000 F:x S:H
and < or > do nothing.
I still have passthrough sound/video to the TV's inputs; I'm using all Component and Analog input/outputs at the moment, though I'm not sure doing so completely bypasses the HDMI board that's been previously reported as the culprit.
I originally bought this in May 2011 as 'refurbished' from an online seller for under $600, though when I went to register it at Onkyo USA's site, I was disappointed to find they were not listed as an authorized dealer so I would have no warranty, period. Still, I called Onkyo at the 201-785-2600
number (I don't think that's actually a Skype number... not sure why the board does that), explained the problem and they connected me to their tech support, where I talked to Robert. At first he said he didn't find my online seller on their authorized dealers list either, but he also said he didn't find my serial number on the Refurbished list, and nobody had ever registered it before me, so as far as they were concerned it would be covered by the warranty (!
). I'll be packing it up and taking it to the nearest authorized service center (ABL in Madison Heights, about 9.5km NW of Detroit), so I'll post an update here when I find out more.
3/15 edit: Updated by Post# 5355
and Post# 5359
in this thread.Edited by Darr247 - 3/15/13 at 11:17am