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Onkyo TX-NR807 Official Thread - Page 178

post #5311 of 5476
hmmmm...
I was getting a full 16:9 with Windows 7...and your resolution is set to 1920 x 1080? Mine is in the shop with the dreaded HDMI board issue, so I cannot check right now...but there should be a quick fix....
You're setting the 807 to allow full passthrough of your HDMI signal as well?
post #5312 of 5476
Quote:
Originally Posted by shftup View Post

Hey guys, I recently setup an HTPC with Windows 8, going to 807, then to Espson 8250 PJ - the output shows 1080p, but the screen is cropped 4:3 for some odd reason.
I did verify that when using other sources, I get the full 16:9 1080p. But for some reason when in Win 8, I am stuck to a 4:3 output.
Gigabyte mobo, with intel i3-2100 for GPU/CPU/Audio, etc
Intel GPU recognizes the 807 as a monitor, etc, shows 1080p, etc. Hope someone can point me in the right direction. smile.gif
I also tried a windows 7 laptop, same issue.
So I assume this has to do with how the 807 is using the hdmi info from each PC to show the image?
I don't have any issues with my HTPC and my 807. I am using Win 7 with a Radeon HD 6450 graphics card. I can set my output resolution at 720p or 1080p and both work fine. My TV is a 4+ year old Panasonic 50 inch plasma and the 807 is set to upscale to 1080p.

I would try setting your output resolution to 720p (1280 X 720) to see if maybe your issue is with the output resolution.

Good luck,
post #5313 of 5476
Thanks, I got this fixed.

I set it to GAME mode for the input and bang it worked.
post #5314 of 5476
I've had the TX-NR807 running in my home theater system for a little over three years now with no problems. A couple of weeks ago, I noticed that it was making a high pitched buzzing noise from the left front of the chassis. Is anyone else experiencing this? I don't have any problems with the receiver, except for that noise. I keep my home theather room VERY quiet, so the buzzing noise is really noticeable and annoying. The high pitched buzzing noise only occurs when the chassis is turned on, no matter which input I'm using.
post #5315 of 5476
sounds like the unit might have a capacitor about to go bad. Maybe time for some maintenance
post #5316 of 5476
Quote:
Originally Posted by nraval View Post

I've had the TX-NR807 running in my home theater system for a little over three years now with no problems. A couple of weeks ago, I noticed that it was making a high pitched buzzing noise from the left front of the chassis. Is anyone else experiencing this? I don't have any problems with the receiver, except for that noise. I keep my home theather room VERY quiet, so the buzzing noise is really noticeable and annoying. The high pitched buzzing noise only occurs when the chassis is turned on, no matter which input I'm using.

Here's an exploded view of your AVR:



My first guess at a potential noise maker would be one of the fans, with preference being given to P691 because it seems closer to the location where you hear the noise. Its bearings are probably in the early stages of dry-out or wear-out.

My day job relates to PCs, and if it weren't for the two things that rotate - fans and drives, there wouldn't be that much hardware to fix.
post #5317 of 5476
Fans and hard drives! No kidding arnyk, do I ever hear you. eek.gif

I learned after numerous failures of components that you are best served by fans with ball bearings, like on a PC power supply, or long lasting fluid bearings on PC case fans. For the latter I now use Noctua or Scythe, as they both use excellent fluid bearing systems with very long service life. I just replaced the 120 mm rear case fan on my HTPC today with a Scythe 120,000 hr rated fan that turns at 1400 rpm, moves 46 cfm and runs at 27 dB. Got it on sale for $9.99 and can barely hear it running. In fact, my AMD Athlon 64 X2 4600+ dual core CPU now runs cooler by several degrees Celsius than it did with the side panel off and no rear facing 120 mm fan at all! cool.gif

Take note folks--spend a little more for those really long lasting and quiet fans and you will really save $$$ in the long run! wink.gif
Edited by Sitting Bull - 1/3/13 at 12:41am
post #5318 of 5476
So i stream some of these music concerts that have great audio quality, but appear to be only 2 channel on the audio track..
Very frustrating...


How can i pass this 2 channel audio through the DSP or programs to output to the subwoofer and make it sound good?

thanks
post #5319 of 5476
change the sound field on the 807?
post #5320 of 5476
love the reciever so far just having difficulty playing music while watching the game, nothing in the manual to help with this issue......
post #5321 of 5476
So exactly a year to the day that I picked up my TX-NR807 from the repair shop for having the HDMI board replaced it looks like it crapped out a gain... just in time for Superbowl Sunday mad.gif

Everything had been working fine in the afternoon, I shut it off and went upstairs for dinner, came back down with the wife about 2 hours later and got ready to watch Looper and all I got was a mostly magenta screen with lots of vertical white lines. At first I thought it was my Oppo blue-ray player but then I disconnected it from the receiver and went straight to the TV and the image was fine - thank God I love that thing!

If I remember correctly this was the same exact symptom I got when that board fried last time. This happened after modifying my cabinet and putting 3 exhaust fans and additional vent ports on the bottom and sides hoping to create a better air/exhaust flow in there to keep it cool. Someone said it would happen again regardless and you were right my friend... oh well.

This is it for me, never again, bye bye Onkyo. Does anybody know if there is a market for these units for parts or someone that may want to buy it and repair it?

I'll be on my way to BestBuy (I know I can probably find it cheaper but I'm stuck right now and need something today - thanks again Onkyo) to pick up my new Denon AVR2113CI as soon as it opens.
post #5322 of 5476
My Onkyo TX 706 HDMI is failing slowly, and anticipate it's going to die any day....

Onkyo knows that have lots of us by the ba##s, so i guess their QA is not on their priority list.
I even sent them a message last week, telling them i'm heading off into another direction...


Have been looking at Emotiva/Outlaw pre/pro peamps/amp combo's of late, and not sure what i'll do...

I'm interested in the reasoning hopping over to Denon, and the unit your looking at, not familiar with it, but have
been out of market for a while..

thanks for feedback..
post #5323 of 5476
why dont you have Onkyo fix the issue??
post #5324 of 5476
3 1/2 years old, don't want to be without it for a month either,
and it will eventually fail again, as it appears to be design issue...
post #5325 of 5476
try Onkyo,they might "upgrade" you since this was a known issue with the HDMI boards.
post #5326 of 5476
Quote:
Originally Posted by jlm86 View Post

I'm interested in the reasoning hopping over to Denon, and the unit your looking at, not familiar with it, but have
been out of market for a while..

thanks for feedback..

When I was deciding to purchased the TX-NR807 I had the Denon model in the same range on my shortlist. More recently I had been eyeing the AVR1913 should the Onkyo died again. However, I think that is now discontinued and replaced by the AVR1913. Some of the reviews I've read so far said the Denon AVR2113CI gives you "a significant bump up to Audyssey MultEQ XT, 4K video passthrough, a slight increase in rated power, what appears to be a better power supply, superior video processing, RS-232 control (not that I really need this now), and second-zone preamp outs" for less than $100 more than what the AVR1913 would cost. I've also read quite a few reviews from people saying the audio quality on the Denon receivers is much better than other brands I would have considered.

Quote:
Originally Posted by RonAlam View Post

why dont you have Onkyo fix the issue??

I should but don't want to be in the same situation a year down the road. I'm also stuck today with family and friends coming over to watch the game and puny sound from just the TV speakers mad.gif
post #5327 of 5476
I feel your pain, my 806 crapped out on my the night when I had friends over to watch a 3D movie...quite disappointing, and at one point I was using headphones to watch movies and play games. I did wait 3 months for Onkyo to finally "fix" my 806, by replacing it with a 809, working great so far with plenty of ventilation. Sucks it died the day of the big game though.
post #5328 of 5476
Onkyo Support just offered to trade me out for my TX706, which is having the HDMI issues
for a Onkyo TX-NR717 (i think a refurb..)

$429.00 i would have to pay....

Newegg is selling this unit for $539.00

This doesn't sound like a good deal to me?

anyone have any knowledge of this unit?

thanks
post #5329 of 5476
I personally miss the look of the 805 style(that unit was a beast) the newer series models just dont have that "heavy" tank feel, plus I miss the blue ring light on the volume knob, they are all white now. I currently have a 809, but I wish I had my 805/807 still...
post #5330 of 5476
Called Onkyo today. I was told that they've heard of the unit having audio problems and needing the board replaced but were not aware of the video problem I described. Regardless, the person I spoke to asked me to send them my information to investigate it further and see if there is anything that could be done to provide out of warranty repair authorization.

I also found someone selling the board on eBay, which I guess I could consider as an alternative if Onkyo can't help me.
post #5331 of 5476
bump...

To make a substantial jump from my Onkyo 706 unit, what brand/model/$$ would i have to be looking at?

Is this 706 model considered "old" now in terms of performance you think?

I've never owned Denon, and way back when, it was definitely a unreliable brand, but i guess that has changed from what i read.
Definitely cannot be worse than Onkyo with their QA issues....

Onkyo should be ashamed of themselves. They have an awesome product, but their QA and components must be so subpar and cheap, that the complexity of these
machines cannot take the use they are being put thru..

It looks like that have about a 50% failure rate at the 1-2 year mark, and that's absurd...
post #5332 of 5476
Quote:
Originally Posted by jlm86 View Post

bump...

To make a substantial jump from my Onkyo 706 unit, what brand/model/$$ would i have to be looking at?

Is this 706 model considered "old" now in terms of performance you think?

I've never owned Denon, and way back when, it was definitely a unreliable brand, but i guess that has changed from what i read.
Definitely cannot be worse than Onkyo with their QA issues....

Onkyo should be ashamed of themselves. They have an awesome product, but their QA and components must be so subpar and cheap, that the complexity of these
machines cannot take the use they are being put thru..

It looks like that have about a 50% failure rate at the 1-2 year mark, and that's absurd...
Your 706 units is back 5 models from the current TX-NR7XX series model:
  1. TX-NR706
  2. TX-NR707
  3. TX-NR708
  4. TX-NR709
  5. TX-NR717 - first available around 8/2012

There have been allot of changes in that time frame the deal Onkyo offered you wasn't a bad one going to the TX-NR717 would have been a substantial upgrade going to a TX-NR818 even more so. No one knows Onkyo's failure rate and no way to tell it from an AVS thread. My 807 failed just after the 2 year warranty Onkyo fixed it and now it runs great and much cooler.
post #5333 of 5476

HDMI failure

My refurbished 807 suffered the dreaded HDMI board failure the other day, no sound and speaker icons on front panel are gone. Has anyone been able to get Onkyo to repair a refurb unit that's way out of warranty (purchased in July of 2010)? If not has anyone tried having the board fixed? I saw someone on ebay is offering to repair the board (including adding a mini board) for $75. Not a bad option if it's legitimate.
post #5334 of 5476
Well, after almost 2 years, I have the 'no sound, no speaker icons' problem with my TX-NR807, so I'll document my experience here.

I have a franken-system, assembled over the years bit by bit. Onkyo TX-NR807, OPPO BDP-83, Tivo S3 THX, Tivo S4 Premier XL, B&W 603 S2 fronts, JBL HT4H center, Monster SL-200SW sub, Monsoon FPF-600 side surrounds, Beogram 8000 turntable (currently disconnected) and an old 32'' made-in-USA Magnavox CRT (chassis 32V501). I keep wanting to pull the trigger on a 42'' to 47'' 120MHz HD flat screen, but the Magnavox still has a good picture (only slightly better on S-video than composite, but a visible difference), so I've been waiting - and the prices have fallen by 50% over the last 2 years so it will undoubtedly be 'soon'.
Ugh... that CRT's a beast to move, though. ;-)

Anyway... everything has been working fine, with the only problem being cosmetic (the Onkyo's blue LED over the On/Standby button went out about a year ago, though the blue LED over the volume knob is still on and responds to the different dimming levels in Setup).
First non-cosmetic sign of a problem was yesterday when I tried to access the DLNA server (Twonky, FWIW, running from a 4TB WD MyBook World 'white lights') on my network... pressed NET input on remote and onscreen it just said 'Now Initializing...' - which is typical when I haven't used NET since the last time it was unplugged (and I don't remember the last time I unplugged it; the entire stand - 18 concrete blocks painted flat black, six 2x12's stained walnut, with extra ballast provided by about 400 vinyl LPs - is powered by a strip connected to an APC SmartUPS-700, which gives it almost an hour of run time if the power goes off, plus isolates it from utility surges), but Now Initializing usually lasts only a second or 2... this time, it didn't go away... whether it was on the SERVER or iRADIO net input. So I tried pinging the Onkyo (I have it set for DHCP with an IPv4 address reserved by MAC for it in the LAN's DHCP server, so it always gets the same IP address), and got 4 "Destination Host Unreachable" responses. Tried NRControl, which also couldn't find the TX-NR807 on the network.

Went into Setup, (7.5) Hardware Setup -> Network, and all those settings looked correct. i.e. the IP address, network mask, gateway and DNS server entries listed on the right were all correct.

I pressed the On/Standby button on the receiver to turn it off, noted its LAN indicator light turned off on the Linksys WRT600N router (used as a 5 port switch -- with gigabit LAN connection, though none of the 4 devices connected are gigabit -- and dual band wireless AP with DD-WRT), pressed On/Standby again and the receiver powered back up, the LAN indicator relit on the router, but now I had no sound and no speaker icons in the AVR's display (where previously I had
FL -C- FR
SL SW SR

in the display, on the left).

I looked in Setup again, and now both (7.5) Network and (7.6) Firmware Update, in (7) Hardware Setup, are 'greyed out' and not selectable.

On http://www.us.onkyo.com/faq.cfm?Source=hdrmenu under General Information, 2 or 3 from the bottom, I found "I am not getting sound from the receiver and there aren’t speaker icons displayed on the receiver." - Why that's not in the Receiver section of the FAQ, I have no idea. Anyway, that FAQ is dated 11 June 2012 and describes how to perform the 'Master reset' so after I went through all the setups and wrote down my settings, I tried that.
No help, though it did indeed wipe out all the settings I had made. :-|
At that point, I turned it off, unplugged the power cord from the IEC jack on the back, and went to bed. It was unplugged for over 8 hours before I plugged it back in to try again. All the symptoms are still there. No sound, no icons, no Network, no Firmware.

When I try the "hold Display, press On/Standby, release both, then press Tone under the flip-down cover" sequence, which used to display the firmware version with < or >, now it just shows
V:000 F:x S:H
T:035

and < or > do nothing.

I still have passthrough sound/video to the TV's inputs; I'm using all Component and Analog input/outputs at the moment, though I'm not sure doing so completely bypasses the HDMI board that's been previously reported as the culprit.

I originally bought this in May 2011 as 'refurbished' from an online seller for under $600, though when I went to register it at Onkyo USA's site, I was disappointed to find they were not listed as an authorized dealer so I would have no warranty, period. Still, I called Onkyo at the 201-785-2600 number (I don't think that's actually a Skype number... not sure why the board does that), explained the problem and they connected me to their tech support, where I talked to Robert. At first he said he didn't find my online seller on their authorized dealers list either, but he also said he didn't find my serial number on the Refurbished list, and nobody had ever registered it before me, so as far as they were concerned it would be covered by the warranty (!). I'll be packing it up and taking it to the nearest authorized service center (ABL in Madison Heights, about 9.5km NW of Detroit), so I'll post an update here when I find out more.

3/15 edit: Updated by Post# 5355 and Post# 5359 in this thread.
Edited by Darr247 - 3/15/13 at 11:17am
post #5335 of 5476
I have, got 809 to replace my dead 807, 2 years out of warranty
post #5336 of 5476
Called Onkyo and talked with Michael in their parts department. Looks like they're going to authorize a one time repair. For anyone whose gotten the one time repair authorization, how long did it take to get? I've read a post where someone mentioned it was over a month. Don't want to nag them unless I have to.
post #5337 of 5476
mine took about a month
post #5338 of 5476
Mine has been hanging out there since October....
post #5339 of 5476
Think its time to call Onkyo Kevin G.
post #5340 of 5476
Right now, it's in the hands of Alltech/New Jersey. Started out with Michael, promising to bring it to the NJ Onkyo facility, for testing. When I pressed, "how are you going to "test" it with the HDMI board dead?..." Not long after that, I had a UPS call tag in my inbox, trying to get me lined up with someone here in North Carolina...The shop they chose, had poor, poor reviews. I would not allow it to go there.
Each incident of contact with Onkyo, had to be initiated by me. I had to send several emails and then call, to get an update on my claim. The last contact with Michael, I was subject to his rationale, that Onkyo "doesn't normally" do things this way," but, in my case, they "would make an exception."
As a result, they set it up with Alltech. It has been in their hands for three weeks. I called last week, and they said they had not diagnosed it yet, but it was slated for a tech this week. When I asked if someone would call me with an update, the girl said: I could "call them back".
I have been regretting buying an Onkyo for a while, never more so than now.
Edited by kevin g. - 2/26/13 at 1:52pm
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