Onkyo TX-NR807 Official Thread - Page 179

I feel you, but I cant regret buying the onkyo, just the poor customer service I received when trying get it repaired

I am going to be giving that ebay fellow a shot with my failing HT-RC180 HDMI board. I don't want to deal with ONKYO. I just repaired my Onkyo 706 with new capacitors so I can have a working recieiver while I ship my board to that guy. I will update this thread once I get my repaired HDMI board back from the ebay seller. Thanks to all who contribute to this thread.

Might be a dumb question, does the 807 support 3D? I'm about to buy a 3D TV. I got my Hdmi board replaced couple months ago. I found conflicting info online, some say it does, some say it doesn't.

no it does not, but you can always get a 3d BD player with dual HDMI out, Im selling one if your interested.

It is interesting and sad to find this thread. I turned on my RC-180 this morning and had no sound or speaker icons. An internet search for the problem quickly turned up this thread. Misery loves company.

My unis is 20 months old, but only had a 1-year warranty (refurbished unit). I sent off an email to Onkyo and we'll see what they say.
Edited by Kevin_Wadsworth - 3/2/13 at 2:08pm

Received my 807 back yesterday, and set everything up last night. (repaired by All Tech, in NJ) Return shipping was very fast...
I have a couple things that I will need to check out over the next couple days. (hopefully they are set-up issues) Right now, I do not have any conversion from component to HDMI. (black screen) and the "Cable" input (now HDMI//previously on component) selection shows nothing, as well...possibly a setup in the Samsung box from TWC...(I hope)
My memory on the set-up isn't quite as good as I thought...will have to get the book out.
Most of it is there, and, boy, did I miss the sound quality. I listened to a couple lossless rips, while I was getting ready for the Audyssey run through, and then again, after... very pleased.

Chalk up one more with the no sound, no network connection problem. I honestly don't know if I'm even going to bother contacting Onkyo, I think I'll probably just cut my losses and write them off as a company. On a side note the Pioneer SC-1222-K looks like a good replacement.

in re post# 5341 in this thread

I finally called ABL 'cause I hadn't heard anything (they said they usually don't call/email until the repairs are finished)... current prognosis is that the HDMI board on order (due for delivery on the 13th) should fix everything... apparently it's a major part of the digital processing for the whole receiver, not just HDMI input/output. When I dropped it off they seemed to agree with what Robert told me, that it should be covered under warranty... but it's not back on my stand yet, either. Fingers crossed and waiting, still using this manual AV switch, getting by with TV sound only and no music. :-|

UPDATE: I got my HT-RC180 HDMI board back from the seller\repairman on ebay. It is fixed and even upgraded! It looks like a sound processor was replaced, also, with a cool heatsink slapped on it. Either way, my receiver sounds great and I couldn't be happier.

It cost me 90 bucks total (I shipped it to him with UPS), and it was FAST service. Good luck to all who want to get Onkyo to fix their receivers.
Edited by DankerSky - 3/14/13 at 1:40am

Glad it worked out. I do believe the "clicking" was solved long ago by a firmware update though.

Was it a pretty simple process to remove the board?

in re post# 5341 in this thread

I was somewhat shocked to get an email from ABL (Madison Heights, MI) on the 12th saying the part came in early, so they fixed and shipped it.
It was delivered the afternoon of the 13th, so I slid it back onto the shelf and plugged everything back in.
The only part listed on the invoice is 1B234532-1B (the HDMI board - U005 - which takes up 10 pages of schematic in the service manual).

When I first turned it on and went to Setup, the 8. Remote Controller Setup option was greyed out, as was 7.5 Network and 7.6 Firmware Update.
Went to the NET input, and got Now Initializing.. but that never cleared, nor actually connect to the network. :-|

However, the speaker icons were on... even a couple (rear surround left and right) I didn't have! And I had sound, though I couldn't find any way in Setup to tell it there were no rear surrounds connected...

I did a Master Reset (VCR/DVR+Standby until Clear appears on display), but those items were still greyed out in the Setup menu, and the extra speakers were still showing.

Called ABL and talked to the Service Manager, and he said they would send me a return label to pick up the cost of sending it back.

So, I wasn't looking forward to using the manual A/V switch a couple more weeks, but figured I'd finish setting it up and at least listen to some music before sending it back.
Mounted the Audyssey mic on my Slik tripod and plugged it in... the first cycle through it turned off the rear surrounds, and I did the minimum cycles (3) just to get Audyssey enabled (both ends of the sofa and standing height in front of it), then proceeded to restore the rest of my settings (glad I wrote them all down before I did the first master reset last month).

By the time I went through all the menu items tweaking things how they were before, it had been on for a couple hours, and when backing out of Setup I noticed the 8. Remote Controller Setup function was available now... so I went into 7. Hardware, happy to see 7.5 Network and 7.6 Firmware Update were both available too. I'm sure they replaced the HDMI board because it has a different MAC address (about 41,000 higher in sequence than the old one) on the network interface now. I turned it off, and unplugged its power cord to let it cool off overnight. When I plugged it back in and turned it on, I went immediately to the Setup menus and there were no greyed out items. Same thing this morning... as soon as I turned it on, I checked the Setup menu and everything's there... so it doesn't seem to be heat-related, even though I know they replaced the board and didn't just reflow cold joints.

The firmware it came back with is 1281-3602-0010-9120.

Network functions work better than ever, with FLAC bitrates showing up right away, and artwork displays (it never did previously), though after streaming I still (some times) have to switch between inputs once or twice to get rid of the black box where the artwork was for music files. Navigating through artists/folders while music is playing used to be impossible, but now that works fine. Windows Media Player's 'Play To' function even works with it for MP3 files (but not FLAC... still, WMP's Play To never used to work at all with my TX-NR807).

ergo, I have a return label waiting in my inbox (the email said it's good through the end of the month), but I don't think I'll be using it unless the AVR dies again in the next 2 weeks I'll be pushing it through as many warm/cool cycles as possible before then. I'd really *like* it to die soon if it's going to, since I apparently have a few months warranty left (especially if they're replacing them with TX-NR818's o_0).

I am not able to access the Standby+CD, CD, CD setup menu described back around page 170 in this thread... has anyone else got that to work with current firmware?

If you are unsure the seller will send you instructions step-by-step. Removing the ribbons is a little tricky if you don't know how, which is why the seller offers instructions.

Do you have to pay him before he will send you the instructions?

I'd hate to pay him THEN break my board trying to get the ribbons off.

This is the one that concerns me.



Does the white plastic connector come off the board if I apply more pressure, or does the ribbon come out of the white connector?

-

Update: I have talked to the guy on Ebay, and he tells me that ribbon just "Simply" pulls straight off.
Edited by Flacjunky - 3/19/13 at 10:13am

Anyone here compared this (807) with let's say Onkyo 809?
I was visiting a friend last weekend and boy was i impressed with the details of his system. He was telling me that it was due to older receivers having not much dynamics vs. the newer once. Though the amp section (raw power) of his older Onkyo 805 was better than the 809 (albeit minimal), the dynamics was the key factor. He was using SAME the power amp (plinius) and the only difference was he is using htpc now vs. NMT before.
Any thoughts on this?

Guys,
After all my woes with my 807, (currently losing NET connection after every shutdown...and no more Component switching....) Onkyo is offering me a REFURB 818. I must say, that I would be happy, were my 807 working correctly, and I am not fond of Refurbed units...(to me, it's someone else's junk...). I am thinking that they can wash their hands of the refurb, if they say they have "tried". What if there are issues with the replacement? I doubt they will honor anything else.
A couple things I am considering:
Taking the refurb, and selling right away. and purchasing another brand.
Keep my 807 and roll the dice.


I am looking for advice here. What would you do, in my shoes? What are some drawbacks that I may not be considering?
Does anyone have experience with the 818? Is the NET feature any better?
I know it is "supposed" to run cooler. Which can only be a good thing. My 807 is still hot. What about connectivity? Audio Quality? Anything that will help me make a decision.


I will post, also in the 818 thread.

Take the refurb , Really the 807 is a turd compared to the 818 & that 818 has all the new tech, audyssy XT32, way better video processing ,
you still will get a 1 year warranty with 818
No brainer in my mind , grab the 818 & don't look back

Grab the 818. But honestly does anyone really need Net connectivity with an audio receiver? I bought my 807 for that reason, but quickly abandoned it. I see no good reason for it to exist other than a selling feature for uninformed consumers. With the Onkyo iteration it is so poorly done that any basic streamer does better.

Moved on to a full feature media streamer and never looked back.

I too would grab the 818 if offered. It's at least 3 generations newer (didn't it go 807, 808, 809, 818? or did I miss one?), and the refurbs come with a 1-year warranty, which is likely more than any 807 has left at this point.

Still, I use the NET function on mine all the time for listening to 24-bit/96KHz FLACs... before the HDMI board was replaced with the upgraded unit, there were a LOT of functions that didn't work at all, so if you still have the original HDMI board I can understand why you would be less than satisfied. e.g. Previously, the bit and sample rates did not display correctly half the time, embedded images never displayed, you couldn't browse the media server while listening and the Play-To from windows media center did not work at all on mine, and with the new HDMI board all those functions work fine.
I do wish it had a PgDn button for scrolling through long lists (the up/down buttons seem to have about a 100-item limit, then you have to let off and press again), and I have a few 24-bit/192KHz rips it won't play (limit for its Burr-Brown DACs appear to be 96KHz), but other than those niggling complaints, I like it... I've yet to find a music streamer that would play my own media any better/easier (well, unless I want to drop 3 or 4 grand on a McIntosh MS750... but that's all it does - serve up music - and 750GB sounds too restrictive already).

I'm certainly more-impressed with the updated TX-NR807's networking awareness than I am with win7's.
e.g.

Thank you all, as well...the guys at the 818 thread all said pretty much the same thing.
I too, utilize the NET feature...when it works. Right now, I thought I was in my glory, after receiving it back from Onkyo...when it grabs my network, I can see my server, I can browse all my music, via PLEX or Windows share...I can jump folders, songs and tracks...all in glorious lossless bitrates. But, at some point, I have to shut it off and go to bed...
After that, the next day, I have to unplug both the receiver, and the network cable from my router, wait 30 seconds or more, plug it all back in, power on, switch to PORT or GAME, (as long as it is another source) switch back to NET, "Initialize"...and hope it connects. IF not, I have to do it all over again.
My Component switching is non-existant.

bumping my question

I will be able to tell you Vs. the 818 in (hopefully) a week or so.

Unless you were using the same speakers, in the same room, at the same time, your comparison is virtually meaningless. Even then, unless the test is blind, the result is suspect at best. Take away the 809's improved room correction, and it is virtually identical to the 807. With hybrid standby and XT32, there are more reasons to upgrade to the 818.

sorry i forgot to add, he used to have onkyo 805 before the 809


thanks bro, will be waiting

I need some help with my NR 807 About two months ago The HDMI Board took a dump and I found a place on Ebay that repairs them cheap . So on Last Sunday when I turned the Receiver on to watch a movie and The Genie was Released and found a blown Capacitor and transistor on the amp board . The Cap was easy to find and Fix But I'm having hell finding the Transistor .

Does anyone know Where I can find a Toshiba TTA0001 Transistor with out buying 500 at a time . I have checked Fry's , Radio Shack and a Few Local Places that sell AV Repair parts .

Here are the specs for The Transistor PC(w) 150 - VCEO(V) 160 - IC (A) 18 - Polarity is PNP and the Package is TO-3P(N)

Thanks for any help you can provide .
Edited by William Billard - 3/31/13 at 4:25pm

Whence did you get those specs?

The only TO-3P PNP's a search on Newark brought up had negative voltages, and for -160V the power was only 130W.
e.g. http://www.newark.com/allegro-sanken/2sa1386/transistor-bjt-pnp-160v-15a-to/dp/02E1653

I presume it's one of the Q6050 through Q6056 or Q6060 through Q6066...
as those are the only TO-3PN form factors I see... but I don't see any specs for them.
It looks like the circuits they're in are actually + and -60V, not 160

Nevermind... I finally found datasheets for TTA0001 and TTC0001 (its complementary NPN which is what the Q6050 to Q6056 are).
http://www.dz863.com/downloadpdf-kinacfxgbs-TTA0001.pdf
Looks like those are the Q6060 through Q6066.

What if you had to buy 10 of them instead of 500?
Edited by Darr247 - 4/1/13 at 12:36am

That is my Issue I cant find some one that will sell 1-10 at a time. Mouser can order them from the factory and its a 16 week lead time and the minimum order is 500 at a $1.66 a pop .

Any way we could find this firmware version?

I own the 807 about 2 years and the latest version available to download is 1271-3402-0010-9120 and according to this post from @rickardl in the official 3007/5007 thread

Display the Firmware version

On the front panel, press 'DISPLAY' and 'Standby' to display the main firmware:
Main 1.07/09723AH
then press the arrow button below the 'TONE' or 'LEVEL' button repeatedly to go through the other versions:
DSP 1st/NET: 1.08/09727AHA
DSP 2nd: 1.03/09723AH2
DSP 3rd: 1.03/09723AH3
VIDEO: 1.06/09724AR
VSP(Reon): 1.02/09730AEO

You can also view it in a little bit more cryptic way in the menu Hardware->7-6. Firmware Update under Version: 1221-1403-0511-3103 (colors only added by me for easier mapping)
You can re-write it like this :
122 / 1-14 / 03 / 05 / 11-3 / 103
which maps it to the individual firmware components:
Main --> 1.22
DSP /1st / Net --> 1.14
DSP / 2nd --> 1.03
DSP / 3rd --> 1.05
Video --> 1.13
VSP (Reon) --> 1.03"

it seems that your version has updated the main version from 1.27 to 1.28 and DSP 1st/NET from 1.34 to 1.36...