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Official Sony BD Mega-Changer Thread: BDP-CX7000ES & BDP-CX960 - Page 86

post #2551 of 3313
As the title might suggest:

Anyone else having issues with Gracenote recognizing the latest installment of Transformers?

Hopefully it's not isolated to my 960 box....
post #2552 of 3313
Quote:
Originally Posted by cuzed2 View Post

As the title might suggest:

Anyone else having issues with Gracenote recognizing the latest installment of Transformers?

Hopefully it's not isolated to my 960 box....

It doesnt work for me.
post #2553 of 3313
I had to add the last Transformers in manually.
post #2554 of 3313
Guys, I am getting very frustrated with the reliability of both the CX960 and 7000ES. I have 2 7000ES (for the living room) and one CX960 (for the guest room). My first 7000ES failed after a year giving bogus "invalid disc" errors for discs that played fine before in the player (and in other players). My dealer had to fight with Sony to get a new replacement instead of a refurbished one. That one seems to be working OK. I also bought another one direct from Sony and now that one is failing with the same frustrating "invalid disc" errors when I KNOW that the disc is fine. And the CX960 is exhibiting the same symptoms. I had been a big fan of Sony but now I'm not so sure. I think that their quality is going downhill. I was actually considering buying a top-of-the line XBR for my living room to replace my Pioneer PRO-FHD1, but I think I will stick with it. Anyway, I just had to vent and I am curious though, has anyone else gotten those bogus "invalid disc" errors? They are driving me crazy!
post #2555 of 3313
Quote:
Originally Posted by cuzed2 View Post

As the title might suggest:

Anyone else having issues with Gracenote recognizing the latest installment of Transformers?

Hopefully it's not isolated to my 960 box....

Pulp Fiction, Jackie Brown and The Office Season Seven aren't recognized yet either.
post #2556 of 3313
Quote:
Originally Posted by bmerk2010 View Post

Pulp Fiction, Jackie Brown and The Office Season Seven aren't recognized yet either.

Along w/ Transformers... Very Bad Bosses. (they all show as "BD-ROM" only).
post #2557 of 3313
Does anyone know if a single Escient Vision can control a mixture of 777 and 7000 megachangers at the same time?

I asked Escient technical support about this a year ago, and (surprisingly) they weren't 100% sure...
post #2558 of 3313
Quote:
Originally Posted by dlma1 View Post

Guys, I am getting very frustrated with the reliability of both the CX960 and 7000ES. I have 2 7000ES (for the living room) and one CX960 (for the guest room). My first 7000ES failed after a year giving bogus "invalid disc" errors for discs that played fine before in the player (and in other players). My dealer had to fight with Sony to get a new replacement instead of a refurbished one. That one seems to be working OK. I also bought another one direct from Sony and now that one is failing with the same frustrating "invalid disc" errors when I KNOW that the disc is fine. And the CX960 is exhibiting the same symptoms. I had been a big fan of Sony but now I'm not so sure. I think that their quality is going downhill. I was actually considering buying a top-of-the line XBR for my living room to replace my Pioneer PRO-FHD1, but I think I will stick with it. Anyway, I just had to vent and I am curious though, has anyone else gotten those bogus "invalid disc" errors? They are driving me crazy!

I had the same problem a few nights ago. Every disc I tried playing came up "Invalid". I pulled the plug and left it unplugged for about 30 minutes, when I plugged it back it it worked fine and haven't had any problems since. This seems to be a pretty common problem with these units based on posts I've seen in this thread.
post #2559 of 3313
OK, I had tried unplugging but never left it unplugged that long. I will give it shot.
post #2560 of 3313
Well I bought my BDP-CX7000ES Saturday evening from Sony Outlet. Loaded it up with my 55BD disks and 275 DVDs (I need more Blu-Rays). All but 2 were recognized. Some of my wife's exercise videos came up with some funny titles that aren't even related. So far I'm really enjoying the unit.

I have to agree that the XMB screen could use a lot of work. I talked w/ the Sony rep while buying it and apparently (based on what he told me) Sony no longer makes an ES products. I'm a little perplexed at the information that I received while at the store. Based on the conversation here, the 7000ES refurb has a 90 day warranty. The people at the store told me it was 5 years. Is there anyway to confirm one way or the other?

Is there any software out there like My Movies that works via TCPIP? I don't have room in my media center for another PC and would like to use my IPAD and computer to control the movies.
post #2561 of 3313
Quote:
Originally Posted by kramerdk View Post

I'm a little perplexed at the information that I received while at the store. Based on the conversation here, the 7000ES refurb has a 90 day warranty. The people at the store told me it was 5 years. Is there anyway to confirm one way or the other?

When purchased from the Sony Outlet the unit only comes with a 90-day warranty. There is an optional extended warranty that you can purchase from Sony that will give you 1, 2, or 5 years (depending on how much you want to spend). It is a Sony warranty, NOT a third party.

Quote:
Is there any software out there like My Movies that works via TCPIP? I don't have room in my media center for another PC and would like to use my IPAD and computer to control the movies.

I believe MyMovies will only control a 7000ES through a serial connection. Cinemar provides great integration with a 7000 (via TCP), and has web pages you can install that work well on an iPhone or iTouch. Although I had to do some "tweaking" to the pages to get them to do what I wanted. Not sure if they have an interface for the iPad.
post #2562 of 3313
Quote:
Originally Posted by wnl View Post

When purchased from the Sony Outlet the unit only comes with a 90-day warranty. There is an optional extended warranty that you can purchase from Sony that will give you 1, 2, or 5 years (depending on how much you want to spend). It is a Sony warranty, NOT a third party.

That's the problem that I have. The limited warranty document that came with the unit said 1 year. I called back and the person swore to me that it was 5 years. I can't get anyone to verify it one way or the other. They wouldn't even sell me an extended plan.

Quote:
Originally Posted by wnl View Post

I believe MyMovies will only control a 7000ES through a serial connection. Cinemar provides great integration with a 7000 (via TCP), and has web pages you can install that work well on an iPhone or iTouch. Although I had to do some "tweaking" to the pages to get them to do what I wanted. Not sure if they have an interface for the iPad.

I will have to try Cinemar. Don't know what type of specs they require for a system. I will look at their website later tonight. I have verified that MyMovies won't work with IP and they won't lookup DVDs, which is kinda pointless if you ask me. Thanks for your input on the Cinemar.
post #2563 of 3313
Didn't work for either machine. They are going to Sony service center. Really getting frustrated with them.
post #2564 of 3313
Quote:
Originally Posted by kramerdk View Post

Well I bought my BDP-CX7000ES Saturday evening from Sony Outlet. Loaded it up with my 55BD disks and 275 DVDs (I need more Blu-Rays). All but 2 were recognized. Some of my wife's exercise videos came up with some funny titles that aren't even related. So far I'm really enjoying the unit.

I have to agree that the XMB screen could use a lot of work. I talked w/ the Sony rep while buying it and apparently (based on what he told me) Sony no longer makes an ES products. I'm a little perplexed at the information that I received while at the store. Based on the conversation here, the 7000ES refurb has a 90 day warranty. The people at the store told me it was 5 years. Is there anyway to confirm one way or the other?

Is there any software out there like My Movies that works via TCPIP? I don't have room in my media center for another PC and would like to use my IPAD and computer to control the movies.

Well a couple of items to note:

1) I don't think the statement that Sony has stopped making ES level components is accurate. You just can't buy ES level components from Sony or online (legitimately, that is) anymore. They want you to buy high-end equipment from an authorized dealer. Not sure if that is the correct strategy but that is what the are doing.

2) If you have a Request server, there is an optional hookup for the 7000ES that integrates your DVD collection on the server with the blu-rays on the changer. The optional hookup sells for about 800 bucks (I haven't tried it yet and as you can see from my previous I am having some trouble with one of my 7000ES now anyway!)
post #2565 of 3313
Quote:
Originally Posted by dlma1 View Post

Didn't work for either machine. They are going to Sony service center. Really getting frustrated with them.

That sucks. I know how inconvenient it is to have to disconnect, box up and ship these monsters. Sony should pay shipping both ways if they have any sense of good customer service.
post #2566 of 3313
Quote:
Originally Posted by kramerdk View Post

I will have to try Cinemar. Don't know what type of specs they require for a system. I will look at their website later tonight. I have verified that MyMovies won't work with IP and they won't lookup DVDs, which is kinda pointless if you ask me. Thanks for your input on the Cinemar.

Kramerdk,

For more info on the Cinemar Solution and the 7000ES see http://www.avsforum.com/avs-vb/showp...postcount=1532

Yes, the 7000ES can be run then from an IPAD, that is what they are putting together for me.
post #2567 of 3313
I found this review on Amazon about the invalid disc error. It may be worth trying to see if it helps.

A bit finicky, but overall very nice unit, October 9, 2011
By
Paul R. Longworth - See all my reviews
This review is from: Sony BDP-CX960 400 Disc Blu-ray Disc / DVD MegaChanger (Black) (Electronics)
This unit is really quite a nice bit of kit, when its working right. Video and sound quality are very good, and the Gracenotes feature of uploading all the DVD information is very helpful. Having our DVD library loaded on the machine is great, and the user interface menu is very easy to use.

I've noticed a number of reviews noting problems with the machine not reading discs and giving an "Invalid Disc" error. My machine was developing a similar concern. A number of reviews have commented that they thought the condition developed after firmware updates, but that does not appear to be the case on my machine (and I suspect it really isn't the root cause of the concern on other machines). I was close to sending it back to Sony, but I decided to pull the cover off the unit and watch was happening during disc loading. What I found was that on discs that registered an "Invalid Disc" error, the disc itself didn't load properly; the disc didn't sit properly on the centering mechanism (i.e. - on the discs center hole) and the disc didn't spin. I stuck ~3/8" of magazines in below the front of the unit, and it was like a new machine. The disc started loading every time. In fact, the machine didn't work this well when I first got it. Part of the problem is our entertainment center is slightly sloped forward, so part of the "magazine solution" was correcting for the entertainment centers slope, though my machine seems to need just a touch inclination beyond level. Works great now, and much quieter when changing discs. It was a bit noisy from new when changing discs, but with a little bit of incline, it's markedly better.
post #2568 of 3313
Quote:
Originally Posted by kramerdk View Post

I will have to try Cinemar. Don't know what type of specs they require for a system.

It depends to a large extent on what you plan to do with it. I'm running mine off of an old 3.2GHz Pentium 4 with 1.5 G of RAM. It runs just fine. But I only use my installation for automation (and audio playback via MediaMonkey). I don't use it for any video playback.

The nice thing about Cinemar is you can tinker with it. But you may need to tinker with it to get it to work the way you want.

Cinemar uses All Media Guide (AMG) as its source for movie information, which requires an annual subscription. There is a way to automatically scan all the discs in the player and load AMG information, but I haven't found it to work too well. You must first do a full Gracenote scan on the player, then have Cinemar do its scan. But oftentimes it doesn't find the right title or any title at all. Much of this has to do with the limitations of the 7000 and not necessarily with Cinemar. I have had much better success loading the information via UPC. It's tedious, but the results are much better. Now if I could just get a barcode scanner to work with Cinemar I'd be all set.
post #2569 of 3313
wnl - thanks for your comments; extremely helpful. I'm going to dl a trial version of Cinemar this weekend and see if I can get it up and running.

Now to figure out whether Sony's going to honor the 5 year warranty claim on my player. If not, it goes back.
post #2570 of 3313
Quote:
Originally Posted by bmerk2010 View Post

I found this review on Amazon about the invalid disc error. It may be worth trying to see if it helps.

A bit finicky, but overall very nice unit, October 9, 2011
By
Paul R. Longworth - See all my reviews
This review is from: Sony BDP-CX960 400 Disc Blu-ray Disc / DVD MegaChanger (Black) (Electronics)
This unit is really quite a nice bit of kit, when its working right. Video and sound quality are very good, and the Gracenotes feature of uploading all the DVD information is very helpful. Having our DVD library loaded on the machine is great, and the user interface menu is very easy to use.

I've noticed a number of reviews noting problems with the machine not reading discs and giving an "Invalid Disc" error. My machine was developing a similar concern. A number of reviews have commented that they thought the condition developed after firmware updates, but that does not appear to be the case on my machine (and I suspect it really isn't the root cause of the concern on other machines). I was close to sending it back to Sony, but I decided to pull the cover off the unit and watch was happening during disc loading. What I found was that on discs that registered an "Invalid Disc" error, the disc itself didn't load properly; the disc didn't sit properly on the centering mechanism (i.e. - on the discs center hole) and the disc didn't spin. I stuck ~3/8" of magazines in below the front of the unit, and it was like a new machine. The disc started loading every time. In fact, the machine didn't work this well when I first got it. Part of the problem is our entertainment center is slightly sloped forward, so part of the "magazine solution" was correcting for the entertainment centers slope, though my machine seems to need just a touch inclination beyond level. Works great now, and much quieter when changing discs. It was a bit noisy from new when changing discs, but with a little bit of incline, it's markedly better.

Good advice to anyone having an issue, check the level of their machine front to back and of course side to side.

Also just want to note to clear up any confusion here that I seem to see in some messages where people claim their player isn't working because it say's no data found. That is not the invalid disc issue, it's separate and not actually a problem with the unit at all.
Invalid disc = player won't play the disc
No data found = Disc will play just won't have any information/picture on the main selection page unless you manually enter the information or Gracenote updates their database.
post #2571 of 3313
Quote:
Originally Posted by Briant73 View Post

Good advice to anyone having an issue, check the level of their machine front to back and of course side to side.

Also just want to note to clear up any confusion here that I seem to see in some messages where people claim their player isn't working because it say's no data found. That is not the invalid disc issue, it's separate and not actually a problem with the unit at all.
Invalid disc = player won't play the disc
No data found = Disc will play just won't have any information/picture on the main selection page unless you manually enter the information or Gracenote updates their database.

I will give the magazine idea a shot. The CX960 may be a bit off level. I don't think that the 7000ES has that problem but I will certainly give it a shot. And yes my errors are invalid disc variety, not the no data found (I can live with those, although some of the no data found ones are hard to fathom - and the ones where Gracenote insists on using German or French in the title are just funny).
post #2572 of 3313
Anyone have any issues with the player saying Invalid disk on slots with no disk? I've got 2 where the player says Invalid Disk but nothing is in the drive.
post #2573 of 3313
Quote:
Originally Posted by kramerdk View Post

Anyone have any issues with the player saying Invalid disk on slots with no disk? I've got 2 where the player says Invalid Disk but nothing is in the drive.

Have you tried ejecting those exact slots, closing the door and then doing a load?
post #2574 of 3313
Quote:
Originally Posted by marcus wood View Post

Does anyone know if a single Escient Vision can control a mixture of 777 and 7000 megachangers at the same time?

I asked Escient technical support about this a year ago, and (surprisingly) they weren't 100% sure...

I asked the same question and was told that the escient only supported one type. Either one or other.
post #2575 of 3313
Control4? For what that thing costs, I could hire a "Home Theater Butler" to manually press buttons on the HT gear!
post #2576 of 3313
Quote:
Originally Posted by Briant73 View Post

Have you tried ejecting those exact slots, closing the door and then doing a load?

Yes, that was the first thing I tried. The only thing I haven't done yet is load and actual disk there. I will do that this evening when I get home.
post #2577 of 3313
Quote:
Originally Posted by kramerdk View Post

Yes, that was the first thing I tried. The only thing I haven't done yet is load and actual disk there. I will do that this evening when I get home.

Sounds like if the disc slots are empty the thing has a memory issue and if all else fails you could try unloading everything and doing a system service menu reset. Of course anytime you enter the service menu you could cause more issues than you already have so be careful.
post #2578 of 3313
Hey everyone, I got the 960 last Christmas. Today I loaded 5 BD's. The unit starting getting unresponsive. I managed to get to the settings and clicked the reset. It said it was finished but then nothing was working via remote control. I unplugged the unit for a couple hours and it's still having a problem. When I press any key on the remote the display windows changed to BD1 then back to home. The controls on the unit operate the unit. A Disc will load and play but just to the menu options of the BD...
post #2579 of 3313
Quote:
Originally Posted by Kenn157 View Post

When I press any key on the remote the display windows changed to BD1 then back to home....

You have accidentally programmed your unit to respond to the BD2 or BD3 set of commands, but the remote is set (by default) to send the BD1 set of commands. Using the manual, configure the remote to send the BD2 or BD3 set of commands (whatever it takes to get the unit to respond to the remote), and then configure the unit to respond to the BD1 set, and finally reconfigure the remote to send the BD1 set of commands.
post #2580 of 3313
Quote:
Originally Posted by DeanGibson View Post

You have accidentally programmed your unit to respond to the BD2 or BD3 set of commands, but the remote is set (by default) to send the BD1 set of commands. Using the manual, configure the remote to send the BD2 or BD3 set of commands (whatever it takes to get the unit to respond to the remote), and then configure the unit to respond to the BD1 set, and finally reconfigure the remote to send the BD1 set of commands.


Thank you very much..! Reconfigured back and the unit is responding.
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