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Denon DBP-4010UDCI - Page 39

post #1141 of 1223
Thanks a lot jasonmichaelh, I haven't tried any of the temporary fixes yet and indeed I have thought about just biting the bullet and contacting Denon...your advice makes a lot of sense. Hope you get your unit back soon and the repair/service is successful. Please let us know how things work out for you. I'll report back after I find out what Denon wants me do...
post #1142 of 1223
hi guys
i reed ol the post of the clock jiiter light in the denon 4010 ,i necessarily do ol the optinon that valid, in the post but the clock jitter light not work
i see in the post many talks abut the tv i have, pioneer kuro 5090 is it maybe this is the problem please need help
thanks
post #1143 of 1223
Quote:
Originally Posted by yanivrsi View Post

hi guys
i reed ol the post of the clock jiiter light in the denon 4010 ,i necessarily do ol the optinon that valid, in the post but the clock jitter light not work
i see in the post many talks abut the tv i have, pioneer kuro 5090 is it maybe this is the problem please need help
thanks

Do all of this BEFORE loading any discs into player. Also turn OFF HDMI control on the TV, Pioneer may have another name for it like "Anynet" or CEC sorry I don't know, I have Sony and Samsung TVs.
On your AVR-4810 do these steps...
1. Select whatever SOURCE you have the DBP-4010 connected to on your AVR-4810 w/HDMI & Denon Link cable, I'm assuming either HDP or DVD.
2. Push MENU, use up/down on remote to select SOURCE SELECT, use > to select DVD or HDP then press > again for INPUT ASSIGN >INPUT ASSIGN submenu.
3. If 4010 is connected to HDMI 1 on rear panel of 4810, make sure input assign settings are correct. Factory default is DVD/HDMI 1 but you must change DIGITAL from COAX 1 to D.LINK. If you have 4010 connected to HDP/HDMI 2 then DIGITAL needs to be changed from NONE to D.LINK. (important)
3. After confirming input assignments for HDMI and DIGITAL are correct , press RETURN and go to INPUT MODE and make sure it is set to AUTO, not HDMI or DIGITAL (very important).
3. Go to MANUAL SETUP in main menu and select HDMI Setup submenu, then select HDMI control...CONTROL should be ON (important...factory default is OFF so change setting to ON!).
I suggest having STANDBY source set to LAST and POWER OFF CONTROL set to OFF.
Now make settings on the DBP-4010...
1. Push SETUP on remote, go to DENON LINK SETUP, select "4th" for Denon Link 4th edition.
2. You will then be asked "When using Denon Link 4th, this turns on the HDMI control function of the HDMI terminal. Is this OK?"...use < to select YES (should be highlighted in yellow) then push ENTER, then RETURN.
3. Go to HDMI SETUP, select HDMI control, POWER OFF control I suggest set to OFF and CONTROL should be greyed out, if not set CONTROL to YES, but this shouldn't be necessary if step 2 was done right. Press RETURN and SETUP to exit.
On the front panel display of the AVR 4810 you should now see DVD:DENON LINK or HDP:DENON LINK. When playing CDs SACDs and DVDs this will remain on the display but CLOCK CONTROL light on DBP 4010 will NOT be lit...no 3rd blue light. When playing Blurays DENON LINK will NOT be displayed on the AVR 4810's display but the DBP-4010's CLOCK CONTROL/3rd blue light should come on...this is a source of some confusion, hope that helps...
So after making all the above settings, load a Bluray disc and hopefully you'll see the CLOCK CONTROL 3rd blue light once play begins. DENON LINK disappears from AVR front panel display, this is "normal" and means the Denon Link cable is being used for CLOCK CONTROL signal and the Bluray audio signal is handled by HDMI. For all other discs (CD SACD DVD) both clock and audio signals are transmitted by the Denon Link cable only.
Once again for CD SACD and DVD the CLOCK CONTROL 3rd blue light will NOT be on, only 1st and 2nd blue lights will be lit. For only these discs the AVR-4810's front panel display will indicate DENON LINK. With Blurays the CLOCK CONTROL 3rd blue light will be lit but the AVR-4810's front panel display will NOT indicate DENON LINK.
I hope this helps, if not let us know and perhaps we can try to help you some more...
post #1144 of 1223
Geeze, David you get the most helpful posts on the thread award again this year!

DenonLink4th can be a PIA to get working right.

I wonder if DenonLinkHD is a bit more "user friendly" irt setup.
post #1145 of 1223
Thanks SOM...I've wondered the same thing about DL HD and it's setup...one would think it might be a little more user friendly and straightforward since the clock signal is always handled by the DL cable for ALL discs and the audio signal is always transmitted by HDMI for ALL discs as well. I wonder if the PIA factor played into Denon's decision to redo the implementation of DL in an effort to make it (possibly) less confusing and more accessible/user-friendly. DL HD also works for streamed audio & video. There is a DBT-3313 thread here on AVS but not much action on it. I recall a handful of posts on the AVR-3313 AVR-4520 and DBT-3313 threads where DLHD is mentioned as being used and liked but not a whole lot of detail irt setup issues, so maybe that's a positive sign...???
Edited by davidbarrickman - 6/4/13 at 7:55pm
post #1146 of 1223
hi davidbarrickman
thanks for the help i very appreciate it .whan you talk about denon link cable its have to be just the the cable that come with dvd 4010 (its black cable) or its can be all cat cable
thanks
post #1147 of 1223
Quote:
Originally Posted by yanivrsi View Post

hi davidbarrickman
thanks for the help i very appreciate it .whan you talk about denon link cable its have to be just the the cable that come with dvd 4010 (its black cable) or its can be all cat cable
thanks

You're welcome yanivrsi
The black cable that came with the DBP-4010 IS A DENON LINK cable it is OK to use. It can also be a Cat5 cable if you wish.
Cat5 Cable=DenonLink Cable=black cable
ALL THE SAME smile.gif
Edited by davidbarrickman - 6/5/13 at 2:38am
post #1148 of 1223
hi davidbarrickman
thanks again try to do all the set up that you told me the 3rd Light not working I
I did exactly what you told me and I repeated it three times
I do not understand why it is so complicated that the lamp will light up, I do not think it is related to the settings, I begin to fear that the device itself may have a problem, or there is something broken lamp burned do not know do not think it should be so complicated, need help
Thanks
post #1149 of 1223
Quote:
Originally Posted by yanivrsi View Post

hi davidbarrickman
thanks again try to do all the set up that you told me the 3rd Light not working I
I did exactly what you told me and I repeated it three times
I do not understand why it is so complicated that the lamp will light up, I do not think it is related to the settings, I begin to fear that the device itself may have a problem, or there is something broken lamp burned do not know do not think it should be so complicated, need help
Thanks

Found this from Denon UK maybe it can help, click on link below

http://denon-uk.custhelp.com/app/answers/detail/a_id/1050/~/denon-link-4th-edition
post #1150 of 1223
^Nice link, David.

"Why is my Denon Link 4 not working?
Please first make sure that your devices suport DENON Link 4th edition. Please ensure that the firmware is up to date on both the player and AV receiver/amplifier. The amplifier will then show " Denon Link 4th Edition" on the front display briefly when switched on.

1) Connect the two devices with HDMI and Denon Link

2) Configure the HDMI Input Assign Denon ( Page 71 of user manual ) and set Digital to D-Link. INPUT mode should be set to AUTO

3) Select the menu amplifier's HDMI Control to ON.

4) In the player setup, you may need to activate the DENON Link version. Please check the user manual for details on how to do this. Please confirm the subsequent pop-up window, which enabled the CEC player automatically.

5) Turn both devices off and on again.

6) Insert a Blu-ray disc and start playback. Please select the MODE button and ensure that the palyer is set to output HD audio. The third blue light should alluminate on the player ( This is the clock control ) . If this is not the case please try disconnecting and reconnecting the HDMI cable again."

I think it unlikely that the third LED itself is malfunctioning. But looking at what your AVR is showing as input may help you diagnose this.

On my AVR100/4311 there is a lighted box at the top of the FPD that says DenonLink when properly connected and turned on. But it does NOT stay lit when using DL4. (Though it does with DL3/SACD and DL2/RBCD I think because the DL cable is carrying the actual audio signal, not just clock info, in those modes.)

For ex., I put in The BluRay Live in London by kd Lang. All three blu lights on the BDP are on but the AVR DL light goes out and DTS HD Master shows as input on FPD (and in the AVR menu info audio input section). If I then shut off DL in the player, the AVR no longer shows DTS-instead it shows PCM input, as it is no longer bitstreaming. It's similar to when playing an SACD via DL3, which is bitstreamed direct DSD-unless you turn off DL, in which case the AVR gets downgraded 44.1 PCM.
Edited by SoundofMind - 6/7/13 at 6:54am
post #1151 of 1223
^ Hopefully this will be of assistance to the OP, I googled "Denon Link 4th" and found the Denon UK info, thanks SOM for posting it here on our thread and for the additional suggestions.
post #1152 of 1223
Picked up my DBP-A100 yesterday. The repair shop replaced the "BD MECHA UNIT", p/n FGTB501S01RAS, under warranty.

I popped in a random blu-ray and the first five minutes played fine. That was all I had time to test. Tonight will probably be
a movie night, so i will post back the results. I'll also be keeping a log of all discs played and any troubles. If I have any issues I'll certainly report those back here as well.
post #1153 of 1223
Quote:
Originally Posted by jasonmichaelh View Post

Picked up my DBP-A100 yesterday. The repair shop replaced the "BD MECHA UNIT", p/n FGTB501S01RAS, under warranty.

I popped in a random blu-ray and the first five minutes played fine. That was all I had time to test. Tonight will probably be
a movie night, so i will post back the results. I'll also be keeping a log of all discs played and any troubles. If I have any issues I'll certainly report those back here as well.
Glad to hear you got your unit back and hope things work out OK with it post-repair. Thanks also for posting info about the part they replaced. I'm assuming this is the "drive mechanism" that posters on AVS and AVforums UK have mentioned needing replacement in both the DBP-4010/A100 and the DVD-A1UDCI. Please continue to keep us posted.
I reached out this past week to contacts at both Denon Online Support and Denon Repair@PanurgyOEM who helped me recently get my AVR-4310 serviced...as I expected, the reply was use a brushless cleaning disc first (like the owner's manual suggests) and if no joy then send it in for service. I'll let you guys know how things proceed, my gut instinct is telling me to prepare for shipment to NJ...
post #1154 of 1223
Wow, I'm so glad to be watching movies on the dbp-a100/avr-a100 combo again! My two netflix rentals played flawlessly last night.
post #1155 of 1223
Quote:
Originally Posted by jasonmichaelh View Post

Wow, I'm so glad to be watching movies on the dbp-a100/avr-a100 combo again! My two netflix rentals played flawlessly last night.

Hope things are still going well with your repaired A100 player. My luck continues to go south but I'll spare everyone the details for now...good to hear positive news from you, hopefully it stays that way!
post #1156 of 1223
hi

A few days ago I got to the Blu Ray player a blu ray madia and suddenly the lamp of the CLOCK JITTER began working, lamp worked for two weeks and then stopped again, what should I do. Do I need to do, update to the 4810 av reciver and to the dvd 4010
post #1157 of 1223
post #1158 of 1223
Just received my copy of Prometheus Blu Ray, will not play in my 4010 player. Firmware is up to date, hard reboot did not help. Legal purchase from Amazon. Region A code, I am in Canada. Anyone else experienced this problem?
post #1159 of 1223
Hey I'll give it a try in both of my players and chime in. I've never had an issue on either.
post #1160 of 1223
Ok tried both players with Prometheus blu ray and they played fine. As you know, however drop dead the picture can be with these players the trade off is the slow load times. On both players this was the case in loading to the first screen in 62 secs., second screen another 39 secs., and then another 39 to the Fox intro. Overall it took 4 mins. to play the first scene. Coincidentally newer Fox discs are routinely slower to load than others in my experience. Evil Dead for example... No complaints though, I'm patient with my players for the quality they provide.

One incident did occur today which may be more useful though. After playing hundreds of discs with no problem I could not get Avatar (another Fox) to play on my main player. It would do the same as the first two steps with Prometheus, even show all three blue lights, but remain in play mode with no scene time on the display. I tried a few times with no luck and then in my other player which worked. So I removed the SD card, nothing. Erased the card still nothing. So finally removed the disc, turned the player off, then unplugged for about four mins. (I said I'm patient). Loaded the disc and it's playing fine! So if you haven't already, give this a try and chime in.
post #1161 of 1223
That worked. Thank you for your help.
post #1162 of 1223
Good to hear that it worked for you.
post #1163 of 1223
Mine worked mostly well for a pretty long time (almost 3 years), but last week said "no disc" on any blurays (though it still would read DVD/CD/SACD with no problems). I had contacted Denon and they said I'd have to pay for any repair and could give me no estimate on what replacing the laser assembly would cost, if that was the problem (manufacturers sometimes cover units well beyond the warranty period especially for "known issues", but covered service was not offered by anyone I spoke to. I figured this was going to be at least a few hundred to ship and have them fix).
Over the weekend I decided to give it a go myself before resorting to sending for service. I took out the video board and the transport top to gain direct access to the laser assembly and gave both of the lenses a very thorough cleaning (compressed air. then a gentle swiping using cotton ball lightly dampened with pure alcohol, then more compressed air, then dabbed it with a small piece of Mr. Clean Magic eraser sponge moistened with a drop or two of disc doctor quick clean Lp cleaner, then more compressed air, then brushed with a super soft dry cosmetic brush, and finally more compressed air. I looked at the lenses with a magnifying glass afterwards and they are as clean and clear as they will ever be). I also oiled the tracks. Tested it out and my Denon 4010 Works A OK with all disc types now. After initial testing I watched a couple blurays which played perfectly.
Although I had some success with compressed air sprayed form drawer slot in the past it did not do the trick this time, also the bluray lens/disc type of cleaner I got at best buy did not resolve the issue either- so I had to go under the hood. People who have gone into their gear before to do maintenance or "mods" should'nt find it too difficult. But being a very expensive player, it is a little intimidating. Anyone who mounts phono cartridges on turntables might be familiar with that feeling, and the same degree of care and caution applies.
After you take the cover off, the video board has screws at the back and top, plus there's a lot of ribbon cables and 2 power supply wire plugs- they are'nt too hard to take on and off, gently pull and wiggle, and there's a couple that have the little latches on them, flip up for off and down to put back on (and you may in fact be able to get away with taking wires/ribbons off of board on left side only and flipping the board over to the right allowing access to the transport cover, which is probably what I'll try next time I clean it, I took the whole board out to spec out what was on it- like the Anchor bay video processing chip). The transport lid has really small screws but it lifts right off once you remove them- and there it is- your laser assembly- one lens for DVD/CD and one for bluray (which has the characteristic blue tint to it). In the past I have usually cleaned player lenses myself but was put off by how hard it is to get to the 4010's lens, and so avoided it until now.
Edited by dilberttv - 12/3/13 at 6:31am
post #1164 of 1223
I was lucky that last time the compressed air into the drawer slot worked. I guess it shouldn't surprise me how much dust/dirt gets in there since we're constantly putting discs in there.

After my last spray, DVD+R discs, which had never worked, started working. So, I was happy with the "repair".
post #1165 of 1223
Yea I guess it would'nt hurt to give the play surface of discs a blast of air too before loading. There is nothing wrong with my 4010 electrically or mechanically- and I'd hazzard to guess that is the case with many other 4010 machines. Once you allow the lenses to read discs- the main problem or complaint about this machine is pretty much solved. It's just hyper sensitive to that and requires more attention than other players. It might be a bit too much of an inconvenience for some owners- but I think it's worthwhile because no machine I've used has better performance- and it is also probably the last Bluray player you'll see from Denon (and likely anyone else) that is made in Japan.
post #1166 of 1223
Here is a link to a photo of inside unit- as you can see there's 1 ribbon cable and 1 power supply plug on left. Right side has 7 ribbon cables and 1 plug with wires. From the bottom up - the second and the fourth ribbon cables on right side are the clamp style ones- all the others simply insert out and back in.
http://www.avland.co.uk/aasp/denon/0920/dbp4010ud/insidelrg.jpg
Here's a pic of the transport and transport lid/disc clamp and laser assembly.
http://www.avland.co.uk/aasp/denon/0920/dbp4010ud/mechlrg.jpg
Edited by dilberttv - 12/3/13 at 7:06am
post #1167 of 1223

^Great pics and great info.  When using compressed air thru the slot can you visualize the lasers or do you shoot it in a particular direction? 

 

 

My player continues to act erratically (skips) even after using a cleaning disc. But oddly, the Enddust disc acts kinda erratic and I'm unsure if the single brush cleans both lasers, though it states it's for BluRay, DVD, etc.  

 

Fortunately it's the A100 so is still under warranty so rather than take it apart I'm getting set to take it in for service at the local Denon-authorized repair shop who fixed my AVR 4310 in the past. 

 

My Samsung BRP that I used solely for 3D is really acting bizarre so will be replaced tomorrow by a NIB Sony BDP S5100 from Amazon Prime (($79 deliv).  This Sony player will be very handy while the A100 is in the shop. Amazingly, the Sony plays SACDs.  It's not universal as it doesn't play DVD-A but I didn't want to spend $266 on the Pio 62FD universal player as I fully expect to be back enjoying the DenonLink goodness soon enough. 

post #1168 of 1223
You can use a small mag light at the slot to see exactly where to spray but basically you just do it from the center at a slight down angle. Though if the lens is real dirty it will need more than compressed air. I too am skeptical of the brush on disc type cleaners. From now on I'm going to just use the air or clean lens myself. Good yours is still under warranty. From what you said about your other player and some of the threads I've read on the forum, I guess all Bluray machines can be erratic.
Edited by dilberttv - 12/3/13 at 9:31am
post #1169 of 1223
Took my dbp-a100 to a denon service center today. I still think it is a firmware issue since it plays older blu ray discs, just not one from the last 4 months or so. I was pleased to see the 5 year warranty is in effect. :-)
post #1170 of 1223

I took my A100 in to my local Denon Authorized repair shop last month as it was acting goofy, not playing a variety of disc types properly.  The tech replaced quite a bit of the mechanics; drawer mechanism, both laser assemblies and I don't know what else, done in a week. 

 

Works very nicely now.  Cost: $0-still under warranty. :)

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