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Providence, RI - Cox - Page 5

post #121 of 980
Quote:
Originally Posted by W1KNE View Post

It has nothing to do with the broadcast stations or anything like that.

I just need to get a ticket open on the feed that feeds my residence as one of the plant backup power supplies appears to not be working. I noticed the same thing at the station where I work as well, which is only about 3 miles from home, so I am thinking theyre related to the same supply with dead backup. Whenever the power goes out, the devices I have on backup power (cable modem, DVR box) lose the signal coming in from COX, and the signal stays out until the electric service is restored.

I was just hoping there was a way to go around those annoying voice prompts when calling to open a ticket.

If we have a broadcast issue with COX, I got the inside numbers to call to get them resolved. But the head end tech told me last night I need to go through the regular route to get a ticket open for a power supply failure.

PM me your address or acct # and I'll send it along to the appropriate group.
post #122 of 980
Thread Starter 
Quote:
Originally Posted by EJW_CoxNE View Post

Definitely. No release date as yet, but after the first of the year.

thank you
cool can't wait is cox ever going to have the settop box stream music from your computer like comcast
post #123 of 980
I don't know. Maybe with some more competition from over-the-top providers like Boxee. There's definitely a segment of customers (of which I'm a part) that would like to see the STBs used for more than just delivering video content.
post #124 of 980
Quote:
Originally Posted by EJW_CoxNE View Post

PM me your address or acct # and I'll send it along to the appropriate group.

It's all set, I got a ticket on it. I was just wondering if there was a way to bypass that whole annoying voice prompt system when you call.
post #125 of 980
Hi All
1st off Nice Early Xmas Present Form cox 11 new HD Channels I would Have Like to seen MY RI TV IN HD And WGN Hd But im shure we will get them soon any way the reason why i came on here does anyone know what Became of HBO-HD on demand? i Know all the Other movie Channels Have its own Section for HD-on Demand Like Showtime Starz etc i know at one time thre was HBO-HD On Demand. but its been gone for quite some time and I was Just wondering if it will ever be put back on the HBO on denamd section? i was also wondering About Encore on Deamd I Heard that they have thire own On Demand Channel Seapate form Starz . Beacause I called Cox about this Matter Seavral Times and they told me That Encore on Deamd was Part Of Starz On Dermad However. i went on to Encore's Webstie and they have a totaly Diffrent Sedcule then Starz On Deamd. so i was just wondering if cox will ever get Encore On Demand . Hopefully some one will be kind Enough to Answer My Questions and thank you in Advance.


Have A Great Holiday ALl
Matt
post #126 of 980
Quote:
Originally Posted by LawrenceWelkMH View Post

Hi All
1st off Nice Early Xmas Present Form cox 11 new HD Channels I would Have Like to seen MY RI TV IN HD And WGN Hd But im shure we will get them soon any way the reason why i came on here does anyone know what Became of HBO-HD on demand? i Know all the Other movie Channels Have its own Section for HD-on Demand Like Showtime Starz etc i know at one time thre was HBO-HD On Demand. but its been gone for quite some time and I was Just wondering if it will ever be put back on the HBO on denamd section? i was also wondering About Encore on Deamd I Heard that they have thire own On Demand Channel Seapate form Starz . Beacause I called Cox about this Matter Seavral Times and they told me That Encore on Deamd was Part Of Starz On Dermad However. i went on to Encore's Webstie and they have a totaly Diffrent Sedcule then Starz On Deamd. so i was just wondering if cox will ever get Encore On Demand . Hopefully some one will be kind Enough to Answer My Questions and thank you in Advance.


Have A Great Holiday ALl
Matt

Don't know - I sent a note to the product managers asking. Will let you know.
post #127 of 980
Quote:
Originally Posted by EJW_CoxNE View Post

Don't know - I sent a note to the product managers asking. Will let you know.

As for HBO On Deamnd, HBO was the one who dsicontinued that service. I have heard that they may bring it back, but that was awhile ago and I havent seen any updates since. The HD Ondemand was taken away for all providers, I cant rememer the reason that HBO gave, but I think it was said in the Cox thread over in the HDTV Programming forum.
post #128 of 980
There's no word on HBO HD OD content as of right now. Will keep you posted.
post #129 of 980
Quote:
Originally Posted by EJW_CoxNE View Post

There's no word on HBO HD OD content as of right now. Will keep you posted.

Any word on bringing back the search function to OD? My wife hates having to search through all the menus. I myself don't mind, but it would be a neat feature. Maybe even make it searchable online like your PPV?
post #130 of 980
Quote:
Originally Posted by Hard Harry View Post

Any word on bringing back the search function to OD? My wife hates having to search through all the menus. I myself don't mind, but it would be a neat feature. Maybe even make it searchable online like your PPV?

I know there was some discussion surrounding this when we upgraded On DEMAND a few months ago - let me check where it stands.
post #131 of 980
Over the past couple days I've been seeing a few commercials advertising Cox's "free HD." I'm sure these have been on for a while, but since 95% of my viewing is recorded I usually skip through all the commercials...

My question is, how can Cox get away with that statement? Sure, there might not be an actual charge on my bill for HD service, but since I am also required to rent an HD-DVR (or CableCard, if that's your thing) in order to even view those HD channels, I would think that advertising "free HD" is more than just a little bit misleading. Am I way off base here? Do all cable companies play games like this, or do other here find this a bit strange as well?
post #132 of 980
Quote:
Originally Posted by jreese831 View Post

Over the past couple days I've been seeing a few commercials advertising Cox's "free HD." I'm sure these have been on for a while, but since 95% of my viewing is recorded I usually skip through all the commercials...

My question is, how can Cox get away with that statement? Sure, there might not be an actual charge on my bill for HD service, but since I am also required to rent an HD-DVR (or CableCard, if that's your thing) in order to even view those HD channels, I would think that advertising "free HD" is more than just a little bit misleading. Am I way off base here? Do all cable companies play games like this, or do other here find this a bit strange as well?

I would disagree being that you get your unencrypted locals...now that is playing games. HD Service is free. You are going to pay anywhere from $2-$17 in my area depending on what u want to get.
post #133 of 980
Quote:
Originally Posted by jreese831 View Post

Over the past couple days I've been seeing a few commercials advertising Cox's "free HD." I'm sure these have been on for a while, but since 95% of my viewing is recorded I usually skip through all the commercials...

My question is, how can Cox get away with that statement? Sure, there might not be an actual charge on my bill for HD service, but since I am also required to rent an HD-DVR (or CableCard, if that's your thing) in order to even view those HD channels, I would think that advertising "free HD" is more than just a little bit misleading. Am I way off base here? Do all cable companies play games like this, or do other here find this a bit strange as well?

All companies use this type of wording, its nothing new. Technically the service IS free, its the box you have to pay for. There are places you have to pay for both. Its not misleading at all as they are not charging you to get the channels, they are charging you for the hardware. This is an old OLD discussion though and has been done more then enough.

Theres nothing strange about it, other companies in different industries do this type of advertising as well. Its nothing new and has been done for years. It up to the viewer of such advertisements to be an informed shopper and know what they are getting into.
post #134 of 980
Thread Starter 
HI
were is the TVCID you say we have? I have a cox bundle and I do have caller id all of a sudden its gone were is it?
post #135 of 980
Quote:
Originally Posted by ricomputerguy View Post

HI
were is the TVCID you say we have? I have a cox bundle and I do have caller id all of a sudden its gone were is it?

I think that has something to do with a guide update they did couple weeks back. I noticed then my TVCID would dissapear, but would come back if I reset my box. To be honest though, I find the feature sometimes interferes with my DVR schedule and I just turn it off. Call up Cox and I'm sure its a common issue.

What I would like to see is a way to disconnect a call from a guide softkey. I imagine that is a simple thing that would be very complicated to actually do though.
post #136 of 980
Quote:
Originally Posted by Ph8te View Post

All companies use this type of wording, its nothing new. Technically the service IS free, its the box you have to pay for. There are places you have to pay for both. Its not misleading at all as they are not charging you to get the channels, they are charging you for the hardware. This is an old OLD discussion though and has been done more then enough.

Theres nothing strange about it, other companies in different industries do this type of advertising as well. Its nothing new and has been done for years. It up to the viewer of such advertisements to be an informed shopper and know what they are getting into.

That is an interesting point, and while I never made any big deal about it, I just always thought it was kind of strange. It does make perfect sense, though, and it always pays to be an informed shopper!
post #137 of 980
Quote:
Originally Posted by jreese831 View Post

I am also required to rent an HD-DVR

You can rent a non DVR HD box for much less.
I have a DVR and a non DVR HD Box for each of my HD sets.

But I do see your original point.
post #138 of 980
Quote:
Originally Posted by W1KNE View Post

You can rent a non DVR HD box for much less.
I have a DVR and a non DVR HD Box for each of my HD sets.

But I do see your original point.

I believe that not to be the case anymore. If I remeber my last bill, both my HD reciever and DVR were 7.82$.

But as the man said, enough of the negative. Looking for some Christmas cheer? Trying to help a family member pick out some AV equipment for a present, and would love everyone's input if it isn't too much of a bother. Click here. Also feel free to post your own AV questions over there; what to buy, how to set up, prices, etc. Happy Holidays everyone!
post #139 of 980
Quote:
Originally Posted by W1KNE View Post

You can rent a non DVR HD box for much less.
I have a DVR and a non DVR HD Box for each of my HD sets.

But I do see your original point.

When I originally signed up for HD, I was led to believe that the DVR was required. In the case of multiple boxes for the same account, I would doubt they all need to be DVR capable.

That being said, I may have been against the DVR when I first got HD cable, but now I feel like I couldn't live without it!
post #140 of 980
You don't have to subscribe to DVR service to receive HD programming. But you do need an HD receiver or CableCARD to access it. Cox doesn't charge an additional programming fee for that HD programming like most other companies do. Cox customers do not incur additional fees for programming associated with HD - just equipment.

And HD-only boxes and HD-DVRs are the same price - but you need DVR service ($9.99) to use the HD-DVR box.
post #141 of 980
Quote:
Originally Posted by Hard Harry View Post

Any word on bringing back the search function to OD? My wife hates having to search through all the menus. I myself don't mind, but it would be a neat feature. Maybe even make it searchable online like your PPV?

To my understanding, that is a probable addition to the new guide (launching with Whole Home DVR early next year), but not a definite. More details when I know them...
post #142 of 980
Quote:
Originally Posted by EJW_CoxNE View Post

To my understanding, that is a probable addition to the new guide (launching with Whole Home DVR early next year), but not a definite. More details when I know them...

Awesome to hear. I will be sure to let her know. Thanks
post #143 of 980
Hey everyone,

My friend who is close to TWC just reported this to me

Quote:


HD STAR, which was recently due out this November, has been pushed back (yet again). No new time line at this point

Sorry to break the bad news, is there anyway Cox customers can get TWC HD late this month or into February?
post #144 of 980
This post from September unfortunately still applies with regard to TWC:

"Pertaining to the Weather Channel, the answer I got is this: the Local on the 8s are not available in HD, and the feeling is that providing TWC HD without it would lead to confusion among certain segments of viewers. TWC has tentative plans to provide Local on the 8s in HD next year."

That's all I have on the subject at this point.
post #145 of 980
Quote:
Originally Posted by EJW_CoxNE View Post

This post from September unfortunately still applies with regard to TWC:

"Pertaining to the Weather Channel, the answer I got is this: the Local on the 8s are not available in HD, and the feeling is that providing TWC HD without it would lead to confusion among certain segments of viewers. TWC has tentative plans to provide Local on the 8s in HD next year."

That's all I have on the subject at this point.

not that i care about the weather channel in hd..but what kind of "confusion" would viewers have half the channels in hd don't show stuff in hd so why would a minute and a half local weather break matter??? am i missing something??
post #146 of 980
Quote:
Originally Posted by bosoxi View Post

not that i care about the weather channel in hd..but what kind of "confusion" would viewers have half the channels in hd don't show stuff in hd so why would a minute and a half local weather break matter??? am i missing something??

Probably because the majority of the viewing public is not educated about HD. They think if they have a HD, and a HD receiver, everything that graces their televisions should be exactly like it looked like in BestBuy. I know this all too well when clients asks me to stay and fiddle with their set up until it looks "good".I even had one guy ask me to go up on his roof and adjust his antenna. I honestly think providers would put out better service if more of their viewing public was educated in what they wanted. Then again, so could be said about Music, movies, news media, etc.

On the other hand, I have a feeling there is more to the story then lack of HD content. But since I will never watch TWC (Online weather for me) I don't care.
post #147 of 980
Quote:
Originally Posted by bosoxi View Post

not that i care about the weather channel in hd..but what kind of "confusion" would viewers have half the channels in hd don't show stuff in hd so why would a minute and a half local weather break matter??? am i missing something??

Yes, you're missing something.
TWC in HD is better than the el cheapo SD version.
I have it on FiOS, so I know...

But I do agree, HD channels should broadcast in HD all the time or just go black.
My favorite might be HD Theater; is that available on Cox?
post #148 of 980
Quote:
Originally Posted by The Wizard View Post

Yes, you're missing something.
TWC in HD is better than the el cheapo SD version.
I have it on FiOS, so I know...

But I do agree, HD channels should broadcast in HD all the time or just go black.
My favorite might be HD Theater; is that available on Cox?

Define HD. Do you mean filmed in HD? Turned into HD? Broadcast in HD? Because depending on how you mean it, your going to have a very dark TV. Commercials won't be in 100% for probably another 5years. Also, many shows are designed for their biggest audience, which still is OTA I believe, but someone correct me if that has changed recently. Granted, the biggest networks are putting out a decent feed OTA, but 24/7 HD just isn't going to happen until there is more content. I get what your saying, and I want it too. I just don't think it's realistic.
post #149 of 980
Hey EJ from Cox,


I would like to put in a request for Fox Soccer Channel when it Launches in January. Thank you very much.
post #150 of 980
Just a reminder that the new HD channels that were posted a few pages back have gone live ......
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