Epson 8500UB 200,000:1 CR - Page 73

Got my replacement today, but i'm sending it back tomorrow, because of the horrible convergence that i'm getting. My original 8500 convergence is pretty much perfect, so i'll keep that & wait for a "red line" fix. Not even sure, if i can even ask for a second replacement.

Nasty!

WOW. That's pretty brutal. I've never seen an example that bad.

If my replacement 9500 has any issues whatsoever they are going to be hearing about it, and I am going to consider asking for my money back. I wonder if these things happen during shipping or they slip through QC?

You can ask for a second, third, or as many replacements as necessary. The convergence is not acceptable and you have the right to get a unit that is within specifications. That being said, Epson will do its best to get it right. Some owners of the 6500/7500 last year had convergence issues and got replacements until thing got corrected. Speak to second level support to get things done. You might want to push them to see if the red lines are caused by firmware. I would suggest that you check the firmware versions on the replacement vs your original before you send it back.

They're closed for the weekend, so i only can call back on Monday. I will definitely try 1 more time to switch the unit & if that one fails again, i will keep my current unit and wait for some kind of fix. Hope they working on it 24/7.

http://www.avsforum.com/avs-vb/showt...4#post17708934

So it looks as if the firmware number behind P is now up to 102.

I wasn't able to get the After Service menu to show up on the 9500. Has anyone else? The image above looks like a composite of two different ones, and the last one shows firmware 102, correct?

Has anyone received their rebate yet?

That may be within spec. It looks as if the convergence is off by 1 pixel or less. I just got my replacement projector and mine also look similar as does my original projector.

Thanks XRAD: You need to push the buttons rapidly. I got the same numbers plus "Engine Number" H337. The projector has 439 hours on it since 8 December. "Red Wavy Lines" with first Blu-Ray DVD and not seen again until one instance with over 400 hours on it with a 60Hz frame rate source. The lines show up on and around faces as they move. They appear as red outlines in the direction of movement along contrast level steps. If this intolerable defect continues, I'll be forced to send it back.
Otherwise the projector is the best of my experience with five front projectors starting with the Kloss Novabeam and improving with each purchase through a terrible Runco and a Sony 7 inch. Sanyo Z2000 was excellent except for gray black level.--gil

left - original ; right - replacement

Not sure which number indicates the firmware, and not even sure what to do anymore.

Should i ask for a second replacement? What if the convergence will be the same? On my original the green is probably 1/2 pixel off to the bottom and blue 1/2 pixel up, but that's all. On the new one, much more noticeable. Today, i was watching the Olympics and the "vertical red lines" appeared again. Got about 115hrs, didn't had any problem for about 90hrs, but since then i had the red lines probably 4 or 5 times already.

Did you have the replacement shipped before the fix was announced? If so I would definitely ask for another one, especially with the convergence issue.

These firmware numbers are the same as my new replacement projector. He has the latest "fixed" firmware.

Agreed. It looks like 102 is the fixed version. I just mounted my replacement and am happy to say that the convergence looks good. I was a bit worried since it wasn't double boxed and I can imagine how it must have been tossed around during shipping. Also I don't notice the louder than normal iris noise that some have observed. So assuming this did indeed address the red line/halo problem (I don't have enough cycles yet to confirm) I'm very happy with the exchange in particular and Epson's support overall.

People are assuming that the fix is just a firmware update. It could be something else.
Check with Epson's second level support to see what they suggest. I own a 7500 and there were several firmware updates that they let us do at home.

I still can't get the After Service menu to come up on the 9500. In any case, my replacement should arrive tomorrow and will report on how it performs out of the box. I was explicitly told by advanced support that this was NOT a firmware fix, but rather a software one. Take that for what you will!
The biggest pain is they seal the optical block so you just can't bring it somewhere and get the panels aligned properly, nor is there the ability to do it through any menu.

The directions I found for getting into the service menu had a small but important misprint. They said to hold the menu button for at least 5 seconds and then press the escape button twice within 4 seconds of"pressing the menu button when it should actually be within 4 seconds of releasing the menu button. Then press right arrow then left arrow. I also had a hard time getting in until foiguring that out but it's easy now.

So the correct sequence is to press and hold the menu for at least 5 seconds, then release it and within 4 second press the esc button twice and then the righ button followed by the left button.

I agree that it would have been good to have some user serviceable convergence capability. While it's nice that they are locked down given the roughness encountered during shipping, it also make us more dependent on the luck of the draw.

Hi guys (and gals)

I have the European version TW5500 which I understand is basically the same as US model 9500.

I too have had the 3D-ish halo effect and where the image quality has sun to look like a bad youtube video ripped from a 30 year old VHS tape that's been playing day in and day out.

I might though have found yet another issue.

During the weekend the Olympics has been shown basically all my waking hours. I noticed that after some hours I get green sparkles. I first thought it was due to a faulty, broken, interfered HDMI cable. When it first appeared I tried another cable to the other HDMI port and all was well again. Next time I tried the original cable and it worked again. But after a while it appeared again.

When I then unplugged and replugged the original cable it went away, after a few more hours it reappeared again. I the just switched source back and fourth on the projector with its remote and it went away again.

Any ideas?

/B

How long is your HDMI cable? Each cable has 19 connections and even one bad connection can cause an issue. I would first try the second cable and see if the problem is there. It could also be an hdmi handshake issue with the projector.

Well, if it was the cable, wouldn't the problem be constant and not temporarily solved by pressing two buttons on the remote?

/B

I havent got my rebate and I recieved one of the first units from AVS Science. I mailed my rebate within 3 days of recieving the unit. Come on Epson!!!!!

So from reading the posts the last couple days it seems the projectors with the updated firmware are still having red "stuff" issues, or am I mistaken.

I haven't seen any posts so far reporting red "stuff" with the updated firmware.

Is he saying that he is having the red lines with his replacement or not? He has the '102' firmware so I assumed that he was saying his new firmware updated 8500 was not also having red line issues?

I think he is saying that his old projector is exhibiting red lines. His new projector has poor convergence compared to his old projector, so he is debating on whether to ask for another projector. He just got his new projector so he could not have put on 100 hours of viewing on the new projector. If you look at the picture he has posted, he has only completed 2 power cycles with the new projector.

Do you guys have to pay for shipping either way or does Epson pay the shipping both ways?

Sometimes but not always. There is always a chance cabling issues might only show up when the line exceeds a certain bandwidth threshhold, just like in computer networking. The cable quality can dimensh only to say 80% of what a normal cable would do, and when the signal going over the cable reaches a certain bandwidth load for a certain show, then the problem could theoretically show up intermittently. Even besides that one possibility, in most electronics many problems can appear intermittently. Not to mention all the HDMI stuff, handshaking stuff, and source device mix that can go wrong as well.

Both ways.