OK, I got my first 8500UB when they were first released....Nov or Dec of last year. I thought my first projector was great...much better than my old Z4. However, the iris was a little loud, then I checked the convergence and it was off a with red quite a bit (see it from 10 ft) and then the red wavy line situation started.
So in January, I called and was sent a replacement...which was another new unit. The new unit had better convergence and a quieter iris...so I was happy with it....until the red wavy line thing happened again!
I was unsure what to do....it was a good projector....as others here have said...I didn't want to risk getting a bad refurb projector.
However, after having the red wavy line situation happen 2 days in a row and thinking that if I ever sell this projector to upgrade (Hey...I am on this forum right!?
)....then How would I explain to the potential buyer that every once in a while that the thing would go all red wavy requiring you to restart it! My projector has 1200 hours on it. It may have lost some lumens but not much!
So I called epson support again! Just as with the first experience...they could not do enough for me. They offered to have me send in my projector to have the firmware updated or they could send me a replacement. I expressed my concern over getting a bad projector and she said she would have them check it prior to sending it.
Well, that was Thursday and today I received my replacement projector. Came in a box with no cables or remote or anything...guess that goes with being a refurb. I quickly fired it up and was happy to see the convergence is very good...as good or better compared to my current projector. The auto iris...once turned on, is almost silent! My current projector's iris seemed to get noisier as time went on? This one is silent!
I checked the firmware on the new projector.....1.10 ?!?
I decided to call the rep who had looked after this for me to let her know how happy I was with the experience. She informed me that version 1.10 is not really much different from 1.02....they just brought it inline with the new 8700 firmware numbering.
Still very happy with the whole experience. I don't think I could expect this level of service from any other manufacturer! It seems all projectors can have some issuesl. Nice to know how well Epson backs their products
Now I'm off to do some calibrating!