Originally Posted by FAUguy
Both of my 700 remotes I've had since Feb 2012, and the one used for the living room started to have the black rubber coating come off on some of the buttons back in December. Now, it had continued to get worse, and the most used button aren't working properly (volume, channel, menu, guide) since they "stick" and you have yo press them several times to get a response. Now I've noticed that on my 2nd 700 remote used in the bedroom, some of the black coating is coming off on two of its buttons (volume/channel).
Since it's past the 1 year manufacture warranty, I called the # for Geek Squad since I purchased a 2 year warranty. They pull it up in the system, and say that even through I purchased 2 identical remotes, only 1 two-year warranty was purchased. (I guess the woman working the store only sold me 1 warranty instead of 2 like I asked for). So now Geek Squad is saying I'd have to go to the store and speak to a manager to get this worked out. I called the store, just to see if they even sell the 700 remote, and was told it's discontinued and the "comparable" would be the 650. I remember there are some differences between the 650 and 700, such as how many devices it supports or the number of macros you can create?
In any case, I'm not pleased with the quality of the 700, with the black rubber coming off and the buttons failing. If they give me an in-store credit (since the 700 is discontinued), I'm wonder what would be a better remote to go with? At that time, the normal price of the 700 remote was $119, but they did a price-match for a competing store, which made the remotes $69 each.
The 650 could adopt the account, with the settings unchanged, from the 700's account, and even accepts 6 devices when adopting a configuration for 700 using v7.7.0 software
(650 is normally limited to 5 devices, but think it's 6 devices with myharmony.com, although wouldn't recommend using that
In practice I don't think there is a limit to the number of macros.
Apart from the wall charger and rechargeable AA batteries supplied with 700 the 650 is physically the same and also works just fine with rechargeables.
Our year old 650 still looks new but maybe rubber coatings can be degraded by oils in the skin, or perhaps dissolved by traces of cosmetics? or even just by age.
Even an MX500 felt 'sticky' after being stored for 6 years and I had the soles of an old pair of shoes fall apart when dug out of a cupboard!
The 'gemstone' keys on an older H659 (2006/8?), also on MX500, seem indestructible. That can carry 15 devices and has the 'sound' and 'picture' buttons too, so perhaps one of the peanut style Harmony models would suit as well. We are waiting for a URC R40 for a change, now the 'disappearing learns' problem has reputedly been cured by the v1.9 firmware. I still like the H650/700 colour screen and the hard buttons, so reckon the 650 would be the best exchange though.
ChrisEdited by idicev - 6/20/13 at 9:02am