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Official Harman Kardon AVR 1600/2600/3600 owner's thread - Page 24

post #691 of 2820
Is this happening with all sources or just one? HDMI only or other connection types? First I've heard of this bug and since it looks like I'll be pulling the trigger in April or May, I definitely am interested in your experience. No local dealers here, so I'd have to deal direct with HK for any issues beyond the return period. Hope you can get it fixed via firmware or resetting without having to ship the unit back.

Thanks,
Chris

Quote:
Originally Posted by Snowdogyyz View Post

Starting to have intermittent issues with the center channel cutting out and also the dialogue going through the subwoofer. I have read others have had this issue as well. So far, it only happens on occassion. If it becomes more frequent I'm going to contact HK and see if I can exchange it. ANyone else having this issue of late?
post #692 of 2820
Thread Starter 
Multiple sources over HDMI.
post #693 of 2820
Quote:
Originally Posted by Snowdogyyz View Post

Starting to have intermittent issues with the center channel cutting out and also the dialogue going through the subwoofer. I have read others have had this issue as well. So far, it only happens on occassion. If it becomes more frequent I'm going to contact HK and see if I can exchange it. ANyone else having this issue of late?

I had similar issue once in a blue moon. It happened on coaxial connection with my cable box. The problem went away when I switch it to another channel. It looks that this might be a common bug in the HK electronic system.

post #694 of 2820
Quote:
Originally Posted by mphfrom77 View Post

Ha Ha! So I'm guessing you were price checking and accidently ordered? Of course I understand my thinking may be wrong on that.

EE's method of showing "code" discounts is ridiculous. I've checked "discounted" prices from them so many times lately, I wouldn't be surprised if something showed up at the door. They probably do it that way on purpose.

Actually, I ordered from EE with the intention of canceling the J&R order a few hrs later. I never expected them to ship it so quickly. It is probably the fastest shipment (from time of order to OTD) that I can remember.

I got a refund and cancellation confirmation from both EE & Amazon.
post #695 of 2820
Cool. Let us know what you think of the avr. I am still researching.
post #696 of 2820
Hello everyone,

I recently bought the 2600 series packaged with a HK home theater speaker set + 10"subwoofer

For the most part, everything sounds great, setup was pretty straightforward, and this is coming from someone who has never set up a home theater, nor have I had any prior knowledge of anything and everything related to home theaters.

my setup is very basic:
-HDMI cable from 2600 to my LCD TV
-HDMI cable from my PVR to HDMI "2" on the 2600
-HDMI cable from my "fat" PS3 to HDMI "3" on the 2600

I would like to ask everyone this question as I am not sure if this is considered normal behavior.

when I'm watching TV, the display on my 2600 says "Dolby Digital", I'm assuming that this is what the 2600 auto-selected as the source audio. Is it normal that whenever I change the channel, I hear a "thump" or a "pop" from the subwoofer? Is this what is known as "handshaking"? I know the thump/pop is coming from the sub because I don't hear it when I turn the subwoofer off when changing channels.

Is this a HK thing or is this normal with all different brands of receivers? the thump/pop is quite loud (and annoying...)and I only have the sub set at 50%

A second question is when I'm playing my PS3. In the main XMB menu, if I don't input a command on the controller, and start scrolling through menus, it takes about 1-2 seconds before I start hearing the "clicks" from the menu scrolling. This didn't happen when I had my PS3 directly connected to my TV.

I played around with the audio settings in the PS3, and when I have the receiver set to surround sound, what i just described above happens, with the 2600 display flipping between PCM 48KhZ and logic 7 game everytime I move through the menu.

When I change the settings to "stereo" sound, this delay doesn't occur, rather, it is instantly responsive and I hear the menu clicks immediately when flipping through menus.

Same thing happens when I watch videos on my PS3, if I fast forward or rewind the video and play, it takes about 1-2 seconds to start hearing audio again (I can see lips moving but no sound).

Again, is this normal behavior with HK receivers? Does this happen with other brands of receivers as well?

Sorry for the newbie questions, I've done as much reading as possible online and haven't found a way to fix this audio switching/delay issue.

Thanks all for your time.
post #697 of 2820
update:

I have resolved the issue with my description of "question 2" above,
What I did was manually input the sound sources from my PS3.
what was checked off was:
dolby digital 5.1 Ch.
DTS 5.1 CH.
linear PCM 2 Ch. 44.1kHz (checked by default, cannot uncheck)
linear PCM 2 Ch. 48 kHz (checked by default, cannot uncheck)
linear PCM 5.1 Ch. 48 kHz

When I checked the item off in bold, the 2600 display is static saying multi-ch PCM
Even if there is complete silence and I start moving the cursor around the XMB menu it will respond right away without any delay. (this solves my problem)

Here's my next newbie question:
I was playing Heavy Rain on my PS3 and now with these settings, my 2600 display shows "multi-ch PCM" Im' assuming it's safe to say it is because of the linear PCM 5.1 Ch. 48 kHz I checked off it is like this now.

When I had the option unchecked, the 2600 display would show "DTS" when I was playing Heavy Rain.

Is my 2600 automatically selecting the "best" audio type available?
Does this mean PCM 5.1 is better than DTS when given the option to choose between the two?

Sorry again for the newb questions.

update: reading up on it, PCM is uncompressed whereas DTS is so I'm guessing PCM is the way to go?
post #698 of 2820
I have had my 3600 for a week now and have noticed 3 or 4 times that I loose all sound over HDMI coming from my Uverse Fiber Optic box. This is the only source hooked up so far, so I can't try another source for elimination purposes.

Last night it happened twice while watching a recording on PVR that I know doesn't have a sound dropout problem. First time I had to turn off the HK to get it to pass sound. The second time I switched video out from HDMI to Component and back to HDMI. That did the trick for the second time it happened.

All times this happened right after I fast forewarded the Uverse box. When I went back to play there was no sound at all. This is the only comon denominator.

Any one else having this problem?

Love everything else about this receiver though.
post #699 of 2820
So far it has only happened with me when watching cable. I have had no issues with my blu ray player (hdmi) or xbox 360 (componenet/optical). I'm wondering if there is an issue with hdmi and cable boxes in trying to figure out which setting to play in (picture and audio). Right now it is not happening enough to worry too much, but if it gets worse, I'll probably contact someone about it. Otherwise, it is a great receiver and I love it!

Quote:
Originally Posted by blindcat7 View Post

Is this happening with all sources or just one? HDMI only or other connection types? First I've heard of this bug and since it looks like I'll be pulling the trigger in April or May, I definitely am interested in your experience. No local dealers here, so I'd have to deal direct with HK for any issues beyond the return period. Hope you can get it fixed via firmware or resetting without having to ship the unit back.

Thanks,
Chris
post #700 of 2820
I couldn't get my 2600 to work at all with a motorola cable box. HK CS in India was no help at all other than telling me to get another brand cable box. Unfortunately, I don't have any other choices. It's too bad cause the sound quality on dvd/cd's blow away my denon 1909. I'm returning the 2600.
post #701 of 2820
Quote:
Originally Posted by rdiz92 View Post

I couldn't get my 2600 to work at all with a motorola cable box. HK CS in India was no help at all other than telling me to get another brand cable box. Unfortunately, I don't have any other choices. It's too bad cause the sound quality on dvd/cd's blow away my denon 1909. I'm returning the 2600.

I have a motorola dvr cable bow hooked up to my 3600 and i haven't had any issues. Although, I have another motorola cable box hooked up to a Marantz avr in my living room and I loose audio when I use HDMI. Connecting thru optical fixed the audio drop outs. Have you tried other connections?
post #702 of 2820
Quote:
Originally Posted by stott View Post

I have had my 3600 for a week now and have noticed 3 or 4 times that I loose all sound over HDMI coming from my Uverse Fiber Optic box. This is the only source hooked up so far, so I can't try another source for elimination purposes.

Last night it happened twice while watching a recording on PVR that I know doesn't have a sound dropout problem. First time I had to turn off the HK to get it to pass sound. The second time I switched video out from HDMI to Component and back to HDMI. That did the trick for the second time it happened.

All times this happened right after I fast forewarded the Uverse box. When I went back to play there was no sound at all. This is the only comon denominator.

Any one else having this problem?

Love everything else about this receiver though.

I would geuss that it is a problem with the cable box not the avr. I have had similar issues with my cable box hooked up to a marantz avr. Have you tried using a different connection, maybe a optical wire?
post #703 of 2820
I just ordered the 3600 today and it is going to replace a Pioneer Elite VSX-21 that has been freezing up, does everybody have the same issue with sound dropping when the source changes (eg. watching a movie and then going to local commercial)? Or is this only with certain DVR's? The Pioneer did not drop the sound when changing sources. Thanks.
post #704 of 2820
Quote:
Originally Posted by stott View Post

I have had my 3600 for a week now and have noticed 3 or 4 times that I loose all sound over HDMI coming from my Uverse Fiber Optic box. This is the only source hooked up so far, so I can't try another source for elimination purposes.

Last night it happened twice while watching a recording on PVR that I know doesn't have a sound dropout problem. First time I had to turn off the HK to get it to pass sound. The second time I switched video out from HDMI to Component and back to HDMI. That did the trick for the second time it happened.

All times this happened right after I fast forewarded the Uverse box. When I went back to play there was no sound at all. This is the only comon denominator.

Any one else having this problem?

Love everything else about this receiver though.

I have an HK AVR 645 and a Shaw Direct motorola DVR 530. When I jump ahead or back not fast forward, I loose audio for a few seconds and then it returns. If I have jumped a number of times in a row when it stops I have no audio and it does not return. Picture is still there. The receiver is locked up. It will not go into standby mode and I have to power down using the main hidden power switch. The kicker is when I turn it back on all my audio video settings are scrambled and I must reset each one.

At first I thought it must be my Harmony 880 that was causing the problem so I went back to using the Motorola remote but the same think happens. So I not sure that it is the same problem as yours but it is more than frustrating.

Bob
post #705 of 2820
Quote:
Originally Posted by Audiotitis View Post

Firstly, as a side note, the remote had some scuff/scratch marks (purchased from J&R). Not sure why that is.

You sure it's not scratches on the plastic liner they put on the face of the remote? Mine had the same thing... that is, until I peeled off the protector
post #706 of 2820
Quote:
Originally Posted by TWilly View Post

You sure it's not scratches on the plastic liner they put on the face of the remote? Mine had the same thing... that is, until I peeled off the protector

Mine came without a protector (sticker) on the remote. It did come in a standard plastic wrap. I'm going to report it to J&R just in case there is some issue with this set.

If the set works fine, I don't care about the few scratches on the remote. The volume issue has me frustrated.
post #707 of 2820
Thread Starter 
I keep getting a popping sound on only my right rear surround speaker when I forward commercials on my DVR. When the sound goes out I hear a pop everytime!
post #708 of 2820
Quote:
Originally Posted by TransientDreamer View Post

update:

I have resolved the issue with my description of "question 2" above,
What I did was manually input the sound sources from my PS3.
what was checked off was:
dolby digital 5.1 Ch.
DTS 5.1 CH.
linear PCM 2 Ch. 44.1kHz (checked by default, cannot uncheck)
linear PCM 2 Ch. 48 kHz (checked by default, cannot uncheck)
linear PCM 5.1 Ch. 48 kHz

When I checked the item off in bold, the 2600 display is static saying multi-ch PCM
Even if there is complete silence and I start moving the cursor around the XMB menu it will respond right away without any delay. (this solves my problem)

Here's my next newbie question:
I was playing Heavy Rain on my PS3 and now with these settings, my 2600 display shows "multi-ch PCM" Im' assuming it's safe to say it is because of the linear PCM 5.1 Ch. 48 kHz I checked off it is like this now.

When I had the option unchecked, the 2600 display would show "DTS" when I was playing Heavy Rain.

Is my 2600 automatically selecting the "best" audio type available?
Does this mean PCM 5.1 is better than DTS when given the option to choose between the two?

Sorry again for the newb questions.

update: reading up on it, PCM is uncompressed whereas DTS is so I'm guessing PCM is the way to go?

I have a Harman Kardon avr 3600. My connection is

-Xbox 360 -through -component -display on avr reads (Dolby Digital)
-Blu-ray through HDMI to PS3 Slim -display on avr reads (DTS-HD MA) which is lossless audio.
-Any game PS3 game- through HDMI to PS3 Slim -display on avr reads (Multi PCM)

If DTS-HD MA is detected when the blu-ray is playing, shoulden't the PS3 display something different then "Multi-ch PCM" when i'm playing Modern Warfare 2 or any other video game?? Anyone?
post #709 of 2820
Quote:
Originally Posted by Audiotitis View Post

Guys - Need help. I got the 2600 today. Firstly, as a side note, the remote had some scuff/scratch marks (purchased from J&R). Not sure why that is.

I hooked up my PS3 slim and played Dark Knight. Set the scale to numeric from dB. When the volume was 45, it was still very soft. Using the manual setup and a Test tone, it was still soft. Inspite of me raising the fronts to 10dB (max setting). I tried the Auto/EZ setting next. That generated a very loud test tone and I had to cancel it halfway.

When you perform "manual" balancing, you have to set the main volume of the receiver to the desired level for measurement with an SPL meter. I normally use -27 or -26 dB with my Radio Shack meter set to 70 and "C" weighting. When you run the "auto" programming (EZset) with the provided mic, the AVR volume is set by default and not adjustable.
post #710 of 2820
I just ordered the 3600 today and it is going to replace a Pioneer Elite VSX-21 that has been freezing up, does everybody have the same issue with sound dropping when the source changes (eg. watching a movie and then going to local commercial)? Or is this only with certain DVR's? The Pioneer did not drop the sound when changing sources. Thanks.
post #711 of 2820
I don't own a PS3, but could it be a PS3 setting? You said you tried a different source and it sounded fine. This could potentially mean the problem is some setting in the PS3 and not the 3600.
post #712 of 2820
I recently recieved a new 1600 and since updating the firmware the receiver is performing perfectly. The only thing I can't figure out is the why it is so inconvienent to change the surround processing mode from the remote.

When consuming media via my XBMC I might be watching movies or listening to music from minute to minute. When I want to switch modes I have to press the OSD button(which cuts out all audio and video while the menu is being displayed) and go through a clunky menu system requiring no less than 8 button presses to achieve the desired result. On my previous AVR (Onkyo 601) pressing a "Surround Mode" button on the remote would cycle through the available modes.

To make matters worse I'm using a Harmony remote and have to custom program 6 buttons in order to make this happen.

It wouldn't bother me so much if it didn't require the on-screen menu to make the change. If I could switch modes using the display on the front of the receiver without losing audio/video for the time it takes me to make the change it wouldnt be nearly as bad.

Please tell me that theres something I'm missing and that there's an easier way to swap surround modes. I want to like this receiver but the clunky interface and insistence on the OSD are really grating.

Thanks,
Dustin
post #713 of 2820
Quote:
Originally Posted by Snowdogyyz View Post

Starting to have intermittent issues with the center channel cutting out and also the dialogue going through the subwoofer. I have read others have had this issue as well. So far, it only happens on occassion. If it becomes more frequent I'm going to contact HK and see if I can exchange it. ANyone else having this issue of late?


I have had the same exact issue occur 3 or 4 times already. I have owned the AVR 2600 since October 2009. It appears to be random but only occurs with my Bell Satellite PVR. All my other sources Xbox360, PC, HD-DVD player appear to be fine. All my connections are via HDMI.
post #714 of 2820
Quote:
Originally Posted by rarefx View Post

I have had the same exact issue occur 3 or 4 times already. I have owned the AVR 2600 since October 2009. It appears to be random but only occurs with my Bell Satellite PVR. All my other sources Xbox360, PC, HD-DVD player appear to be fine. All my connections are via HDMI.

Yeah, my problems are only happening with my Cisco HD8640 HD DVR for cable connected with HDMI. I've had it not have sound through the center channel, put dialogue in the sub, and not have sound on a recording. I can stop the recording, cut everything off, turn it back on and get sound. It's hard to say whether it is a receiver problem, a cable box problem, or combination of both, but it is getting annoying. No issues with Blu-ray or Xbox 360 (360 is connected with component cables and optical though).
post #715 of 2820
Quote:
Originally Posted by Audiotitis View Post

I checked that first. It set for it to decide what to send as the encoded stream. I think it sent it as multi-channel PCM. I had the PS3 connected to a 7 yr old Yamaha entry level receiver and it did not sound soft like this.

I just wrote to HK. I don't want to return a receiver if its just a setting. But I think I did play around with things that I thought were pertinent and nothing helped.

The other source was not fine. It was also soft. It just had more oomph (bass) when the Logic 7 Music mode was engaged. It did sound very good but again, it was not loud. Just the bass freqs were loud. The vocals and other instruments were not.

2 channel sounded meh/ok.

Read this http://www.avsforum.com/avs-vb/showthread.php?t=931796. For what it is worth, I have a 2600 and fat PS3 connected via HDMI. I manually set the output modes in the PS3's sound options. I have every mode enabled. Try that to see if the receiver is not receiving the correct output from the PS3. You can go back and disable the output options one at a time until you get the ones that are needed.
post #716 of 2820
Quote:
Originally Posted by dustindt View Post

I recently recieved a new 1600 and since updating the firmware the receiver is performing perfectly. The only thing I can't figure out is the why it is so inconvienent to change the surround processing mode from the remote.

When consuming media via my XBMC I might be watching movies or listening to music from minute to minute. When I want to switch modes I have to press the OSD button(which cuts out all audio and video while the menu is being displayed) and go through a clunky menu system requiring no less than 8 button presses to achieve the desired result. On my previous AVR (Onkyo 601) pressing a "Surround Mode" button on the remote would cycle through the available modes.

To make matters worse I'm using a Harmony remote and have to custom program 6 buttons in order to make this happen.

It wouldn't bother me so much if it didn't require the on-screen menu to make the change. If I could switch modes using the display on the front of the receiver without losing audio/video for the time it takes me to make the change it wouldnt be nearly as bad.

Please tell me that theres something I'm missing and that there's an easier way to swap surround modes. I want to like this receiver but the clunky interface and insistence on the OSD are really grating.

Thanks,
Dustin

I have the 3600. Im not sure if it is the same remote as the 1600 but my remote has a "surround mode" button. I can hit that button then select which mode I want. Have you checked your manual?
post #717 of 2820
Quote:
Originally Posted by wongmtz View Post

I just ordered the 3600 today and it is going to replace a Pioneer Elite VSX-21 that has been freezing up, does everybody have the same issue with sound dropping when the source changes (eg. watching a movie and then going to local commercial)? Or is this only with certain DVR's? The Pioneer did not drop the sound when changing sources. Thanks.

Alot of people talk about the brief pause in audio when changing sources which may lead people to believe that it is a big issue. Its not. The pause is very brief. When you are watching t.v. thru a dvr the pause is maybe one second. When switching sources the pause is 3-4 seconds. For me, this isn't a big deal and shouldn't be the deciding issue when choosing an avr. Hope this helps.
post #718 of 2820
Quote:
Originally Posted by griffs theater View Post

I have the 3600. Im not sure if it is the same remote as the 1600 but my remote has a "surround mode" button. I can hit that button then select which mode I want. Have you checked your manual?

The manual describes the process that I currently use and my remote has no "surround mode" button. I looked at the 2600 and 3600 online and the remote is totally different. I'll try to pull that remote code into my harmony config and see if it helps.
post #719 of 2820
Quote:
Originally Posted by dustindt View Post

The manual describes the process that I currently use and my remote has no "surround mode" button. I looked at the 2600 and 3600 online and the remote is totally different. I'll try to pull that remote code into my harmony config and see if it helps.

No dice.
I must be the only person that bought a 1600. If it had no OSD at all I would be happy.
post #720 of 2820
On the 3600, do you have to select the surround format from a list or does the button cycle through options. Since I can't read the menus onscreen, I would prefer to cycle, but I guess I could just memorize the list of options since I can see the options box and could probably follow the change of color or whatever indicates which format is detected.

Thanks,

Chris

Quote:
Originally Posted by griffs theater View Post

I have the 3600. Im not sure if it is the same remote as the 1600 but my remote has a "surround mode" button. I can hit that button then select which mode I want. Have you checked your manual?
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