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Marantz SR6004/SR5004 Owners' Thread - Page 6

post #151 of 1705
The specs indicate that it has 4 component inputs ans 2 outputs. Can both component outputs function at the same time with any of the inputs? Basically like a 4 x 2 switcher?
post #152 of 1705
Quote:
Originally Posted by winston9332 View Post

TO ALL FOLKS CONSIDERING A MARANTZ 5004 OR 6004 DO NOT BUY UNTIL THIS ISSUE IS RESOLVED. SOMETHING IS LATENTLY WRONG WITH THESE UNITS.

Wow Winston, I know you are frustrated but making such a statement for 5004 is not fair since you do not have 5004 and never used or tested it before. Also 5004 weight the same as 6004 with only 90watts per channel so I am sure there are some difference in both models.

As you know I have 5004 and so far it is not dead. I at least use it 4 hours a day on average (weekends more) for music, movies and TV and still working. Of course it is more than just a week now so I give it another week before my final statement.

P.S: I know it sounds silly but since these units are not running cold, have you put the unit in a well ventilated area for the excessive heat? I did cut the back of my entertainment cabinet with a saw so the air can flow and after that I hardly notice the heat anymore.
post #153 of 1705
Thread Starter 
Quote:
Originally Posted by Lost! View Post

P.S: I know it sounds silly but since these units are not running cold, have you put the unit in a well ventilated area for the excessive heat? I did cut the back of my entertainment cabinet with a saw so the air can flow and after that I hardly notice the heat anymore.

Units have a lot of room to breathe. Over-heating should cause it to cut off and power back on once it cools. Whatever is causing failure of the SR6004s is permanent - they will not exit protect mode after the "thud of death."

Out of curiosity, how do you have your cabls/sat box connected?
post #154 of 1705
Thread Starter 
Quote:
Originally Posted by winston9332 View Post

It is hard to see in these pics, but the display color is a bit different between the two. The 7004 is a bit bluer, the 6004 is a bit whiter.

Attachment 152652

Attachment 152653

Here is the first unit that died. There is roughly 6" above it and an 1.5" on either side with 4-5" in the back.

The other unit that died ultimately expired in my bedroom armoire.
post #155 of 1705
Quote:
Originally Posted by winston9332 View Post

Here is the first unit that died. There is roughly 6" above it and an 1.5" on either side with 4-5" in the back.

The other unit that died ultimately expired in my bedroom armoire.

Yeah you are right, mine is in a so much tighter space and I also put the Pioneer over the 5004 (with additional self-adhesive bumpers/stands I bought from Home Depot).

Quote:
Originally Posted by winston9332 View Post

Out of curiosity, how do you have your cabls/sat box connected?

I use HDMI cables for all three, sat box, pioneer 420 and Sony BDS360. I changed my box by Comcast to HD Box, they charge me $7/mo for that.

I also use two Coaxial Cables to Comcast and Pioneer for when I just listen to music from HD channels or MP3, so the HDMI circuit be completely off. I like to think I save some electricity this way.
post #156 of 1705
Thread Starter 
I emailed this to marantz via their website - I will post their response

Re MARANTZ SR6004
I have purchased two Marantz SR6004s from my local dealer. One died after roughly 8 days of use. It was replaced by another. The replacement and my second unit also have died after roughly two weeks of use. They were in separate rooms and took the place of a recent Onkyo that never had issues. The failure was complete, sudden and without any logical explanation. Two were simply on for tv and one with just the tuner. All three occurrences involved a loud thud or pop from the speakers and the receiver going into protect mode. They will not leave protect mode even when unplugged overnight. Are you aware of any model-specific design or hardware problems effecting these models? I put my old Onkyo in its place and it functions without issue. I have ruled out any electrical surge or speaker connection issues. Once again, the SR6004s worked beautifully up until their failure. Please advise - I am unsure if I want to try Marantz for the fourth and fifth time after these complete failures of all three SR6004s I have tried. Hats off to my dealer - has been incredibly helpful and has been the only bright spot in this experience.
post #157 of 1705
Winston has a right to be upset, I'd be upset with 3 receiver problems. From a consumer point of view I'd understand if he never wanted use another Marantz product.

Since I used to work repair MANY years ago you sometimes find the part that fails is not the part that caused the problem. I was not suggesting a surge problem, although possible I'd say unlikely especially 3 times with no other equipment affected and the type of problem you descibed.

What I meant by having a tech check your other equipments is to put an oscilloscope and meter to your other equipment and check if the signals are out of spec. For instance High end cable boxes could never cause a problem A different receiver might be more tolerant of something out of spec where the Marantz is not.

Coming from an engineering background I tend to want to know "WHY?". But I don't expect consumers or our customers to care about that. I'll definitely be watching this thread to see if anyone else has problems. Service calls cost money and possibly customers.

Thanks for keeping everyone up to date.

Bob
post #158 of 1705
Thread Starter 
Quote:
Originally Posted by BobL View Post

Winston has a right to be upset, I'd be upset with 3 receiver problems. From a consumer point of view I'd understand if he never wanted use another Marantz product.

Since I used to work repair MANY years ago you sometimes find the part that fails is not the part that caused the problem. I was not suggesting a surge problem, although possible I'd say unlikely especially 3 times with no other equipment affected and the type of problem you descibed.

What I meant by having a tech check your other equipments is to put an oscilloscope and meter to your other equipment and check if the signals are out of spec. For instance High end cable boxes could never cause a problem A different receiver might be more tolerant of something out of spec where the Marantz is not.

Coming from an engineering background I tend to want to know "WHY?". But I don't expect consumers or our customers to care about that. I'll definitely be watching this thread to see if anyone else has problems. Service calls cost money and possibly customers.

Thanks for keeping everyone up to date.

Bob

Bob, I for some reason have also felt like there might be a low tolerance to a surge emanating from the cable box. In one case the receiver was hooked up via optical and the other via hdmi when the SR6004 died. I have a $75 phillips surge protector in both room, but not a line conditioner (have never needed one). I wonder if these Marantz's are hyper sensitive to the everyday fluctuations that might occur from ungrounded coaxial cable feeds.

The strange thing is why these have died randomly, but work perfectly without any warning of the coming failure. The first was warm; the second very cool.

I want to make the SR6004 work in my house and am going to let Marantz offer suggestions. I can't be this unlucky - someone else has got to have similar issues. I have scientific atlanta 4250 hd boxes in both rooms and they might be the culprit - either way - seems that the 6004s are way too sensitive considering numerous other receivers - from onkyo and denon - were in the same setups without issue for over two years.
post #159 of 1705
Quote:
Originally Posted by winston9332 View Post

I want to make the SR6004 work in my house and am going to let Marantz offer suggestions. I can't be this unlucky - someone else has got to have similar issues. I have scientific atlanta 4250 hd boxes in both rooms and they might be the culprit - either way - seems that the 6004s are way too sensitive considering numerous other receivers - from onkyo and denon - were in the same setups without issue for over two years.

Speaking of power sensitivity, I live in a rental that is more than 20 years old and every time I turn this unit or microwave on the lights weaken, so if these units are power sensitive I guess I will be the first one to know
(and I use a $15 surge protector)

BTW Winston, I should thank you for your comments in here because those changed my mind for changing 5004 with 6004 and I am glad I did not. Not only I saved some $$$ but also I find out that I do not need most of 6004 extra features except MP3.

I have Scientific Atlanta Explorer 4250 HDC in my setup. Have you considered getting a 5004 just for test?
post #160 of 1705
Thread Starter 
Quote:
Originally Posted by Lost! View Post

Speaking of power sensitivity, I live in a rental that is more than 20 years old and every time I turn this unit or microwave on the lights weaken, so if these units are power sensitive I guess I will be the first one to know
(and I use a $15 surge protector)

BTW Winston, I should thank you for your comments in here because those changed my mind for changing 5004 with 6004 and I am glad I did not. Not only I saved some $$$ but also I find out that I do not need most of 6004 extra features except MP3.

I have Scientific Atlanta Explorer 4250 HDC in my setup. Have you considered getting a 5004 just for test?

I will be surprised to think that the problem might emanate from the cable, but it is the only thing i can think of at the moment as my old 906 is back and running without an issue.

How many folks on this thread own a 6004 versus a 5004? Just curious how many of these are out there and we'd hear about such issues.
post #161 of 1705
Thread Starter 
Quote:
Originally Posted by Lost! View Post

Speaking of power sensitivity, I live in a rental that is more than 20 years old and every time I turn this unit or microwave on the lights weaken, so if these units are power sensitive I guess I will be the first one to know
(and I use a $15 surge protector)

BTW Winston, I should thank you for your comments in here because those changed my mind for changing 5004 with 6004 and I am glad I did not. Not only I saved some $$$ but also I find out that I do not need most of 6004 extra features except MP3.

I have Scientific Atlanta Explorer 4250 HDC in my setup. Have you considered getting a 5004 just for test?

and i think the 5004 is definitely the to go save the fact it only has "is it 2007?" 3 HDMI inputs. the bluetooth deal seems pretty gimmicky - will not work with my computer and doubt the wattage difference is really true at the end of the day (from reading power reviews of the 5003 and reading power consumption specs).
post #162 of 1705
Thread Starter 
so...I might have my fourth unit tonight...my dealer has been terrific. if anyone is in texas and looking for a dealer that has the patience and committment to replace three units within three weeks, pm me. he also sold it for 30% under msrp
post #163 of 1705
Quote:
Originally Posted by winston9332 View Post

so...I might have my fourth unit tonight...my dealer has been terrific. if anyone is in texas and looking for a dealer that has the patience and committment to replace three units within three weeks, pm me. he also sold it for 30% under msrp

You got a very good price on that. I only got 20% off.

Wish you luck with the 4th unit.
post #164 of 1705
Thread Starter 
Marantz said they had not heard any similar reports but the model is very new. The CSR kept returning to the hypothesis that the cause is heat related, possibly an internal thermostat gone awry. He did mention that the 6004 has an all new power supply beefed up to give it more power than the 6003.

I have my fourth Sr6004 in my study and it worked perfectly last night. Having setup four of these, there is some truth to Marantz's commentary of a break-in period. I was a bit shocked when I first powered up compared to my previous that was broken in for about two and a half weeks. They take a couple of days to break in. Do not think it's merely placebo effect after testing four.
post #165 of 1705
I ordered black SR 5004 last week, it should arrive in a few days.

Has anybody compared the sound between 03 and 04 series, do they sound the same? I would also like to see the power ratings of the new 04 series, 03's did give respectable amount of it.

In addition does anybody know what DA & AD converters does Marantz use in 5004 and 6004 amps?

Definitely hope that it won't die like winston's 6004s have.


Regards,

Legis
post #166 of 1705
They haven't been mentioned in this thread, but ServiceWide is Marantz's North America service center, located near Chicago.

http://www.servicewidetech.com/

Might be worth checking in with them for a second opinion.
post #167 of 1705
Thread Starter 
Quote:
Originally Posted by Legis View Post

I ordered black SR 5004 last week, it should arrive in a few days.

Has anybody compared the sound between 03 and 04 series, do they sound the same? I would also like to see the power ratings of the new 04 series, 03's did give respectable amount of it.

In addition does anybody know what DA & AD converters does Marantz use in 5004 and 6004 amps?

Definitely hope that it won't die like winston's 6004s have.


Regards,

Legis


I have not tried a 5004, but from my discussions with Marantz, they differ on a lot of parts, namely a much beefier power supply. They obviously have a large hdmi board as well.

Anyone actually own a 6004 besides me???
post #168 of 1705
I have a 6004 running at least 2 hours per day for a month now. Previously owned an sr 7400 for maybe 5 years with no problems.
post #169 of 1705
Thread Starter 
Quote:
Originally Posted by Decept View Post

I have a 6004 running at least 2 hours per day for a month now. Previously owned an sr 7400 for maybe 5 years with no problems.

out of curiosity, do you know where it came from? AVID in Dallas by any chance?
post #170 of 1705
I just returned a Denon 2310CI because of HDMI handshake issues. I'm wondering if anyone has seen a similar problem with the SR5004.

My TV has DVI input but no HDMI input. I am planning to hook the receiver up to the TV using HDMI2DVI. I would like to use HDMI to hook my cable box and blueray player to the receiver.

With the Denon, the sound from an HDMI source would play through my receiver speakers with the TV off, but when the TV is on the DVI handshake would tell the Blueray player to stop sending sound over HDMI.

I would like confirmation that someone else has successfully done a Source -> HDMI -> Receiver -> HDMI2DVI -> TV combo with the SR5004.
post #171 of 1705
Quote:
Originally Posted by winston9332 View Post

out of curiosity, do you know where it came from? AVID in Dallas by any chance?

I bought it in Sweden at Mediamarkt (big retail store chain). I think they get their stuff from Germany.
I preordered one, but only got mine 2 weeks (I think) after the initial release. Apparently there was a shortage of units and I got one of the first of the second batch.
post #172 of 1705
Thread Starter 
Quote:
Originally Posted by Decept View Post

I bought it in Sweden at Mediamarkt (big retail store chain). I think they get their stuff from Germany.
I preordered one, but only got mine 2 weeks (I think) after the initial release. Apparently there was a shortage of units and I got one of the first of the second batch.

Thanks - any other US or CA owners? Trying to see if there was a bad batch over here.

A buddy of mine who has a repair shop thinks that since I hear a thud when it died, the problem lies in the output section of the receiver and not the power supply.

Marantz noted my case, but their suspicions targeted heat issues...he claimed that Marantzs fully lock up in protect when they get too hot. Kind of annoying - I would have thought they just turn off.
post #173 of 1705
Thread Starter 
Quote:
Originally Posted by Alano2 View Post

I just returned a Denon 2310CI because of HDMI handshake issues. I'm wondering if anyone has seen a similar problem with the SR5004.

My TV has DVI input but no HDMI input. I am planning to hook the receiver up to the TV using HDMI2DVI. I would like to use HDMI to hook my cable box and blueray player to the receiver.

With the Denon, the sound from an HDMI source would play through my receiver speakers with the TV off, but when the TV is on the DVI handshake would tell the Blueray player to stop sending sound over HDMI.

I would like confirmation that someone else has successfully done a Source -> HDMI -> Receiver -> HDMI2DVI -> TV combo with the SR5004.

I think your problem has more to do with hdmi trying to land on the lowest common denominator than a design flaw with the denon. That said, most receivers allow you to turn off the audio output from hdmi to the tv. I would have tried that on the denon to see if it corrected the problem.

Otherwise, HDMI handshakes recognizing your dvi only tv might force you to run a separate audio connection (ie optical from cable box and analogue from bd player). I am afraid the problem is really the older spec'd tv and not the denon.
post #174 of 1705
Winston, I have my sympathy for you. It's not one or two. Good luck with the forth one,

I have my SR5004 running good for about a week, thank god. This is my first receiver and so I am going by the book to play safe. Taking all the precautions I can after reading your experiences. I have kept more than 8 inches on all sides of my receiver as spec'd.
LL
post #175 of 1705
Quote:
Originally Posted by Lost! View Post

I think by Coaxial he meant the Coaxial Cable for TV not the Digital Sound Coaxial Cable.

The receiver has not any built in TUNER except AM/FM Radio. You need to get a separate Cable/Sat Box and attach your coaxial cable to it. Then use either Component or HDMI out of that box to your TV or to your receiver.

You got it right. I have coax cable with threads to tighten it. The coax is currently connected to TV2 and remote is UHF (not IR) so works anywhere in the house, can change channels, and use all the DVR functions including playing recorded shows from TV1 (down stairs).

The easy solution is to get another Dish-box for TV2 and then run an HDMI to the receiver. In this case I will have to pay monthly fees for the 2nd box and loose the DVR functionality (or buy another DVR). I don't want to pay for another DVR and monthly fees for TV2, it seems an overkill to me. It is already included in my current package.

On top of this I have parallel wiring running for Verizon Fios TV. Dish-TV2 is Verizon-TV1, and Verizon-TV1 also has a DVR. Verizon does not have all the channels I want and at the same time , getting Verizon TV is less costly than not getting it (bundle deals).

I am looking for a converter for which I can pay one time cost and forget about it. Any converter which converts coax to RCA/HDMI? I don't know if this is a possibility. Am I throwing a dart in the dark?
post #176 of 1705
Quote:
Originally Posted by saumil View Post

I am looking for a converter for which I can pay one time cost and forget about it. Any converter which converts coax to RCA/HDMI? I don't know if this is a possibility. Am I throwing a dart in the dark?

I think you are missing the point that you need a receiver/tuner to decode the frequencies sent from TV Coaxial cable (with the BNC connector you described).

The only thing I can think of, is getting a TV with built in tuner. I know mine has since I use it for regular channels (not HD). I got a signal splitter from Home Depot and put it before the cable box, then run the first cable to Comcast and second to TV and it works.

I got the cheap one (5-900Mhz) and I don't get all the channels in TV, maybe because some channels are locked or something but apparently there are two models and one is 3 times the price:

http://www.homedepot.com/h_d1/N-5yc1...atalogId=10053

http://www.homedepot.com/h_d1/N-5yc1...atalogId=10053

EDIT: It seems there is a discussion about Signal Splitters here and 2GHz is a waste of money:
http://www.avsforum.com/avs-vb/showthread.php?t=1181477
post #177 of 1705
Quote:
Originally Posted by Lost! View Post

I think you are missing the point that you need a receiver/tuner to decode the frequencies sent from TV Coaxial cable (with the BNC connector you described).

The only thing I can think of, is getting a TV with built in tuner. I know mine has since I use it for regular channels (not HD). I got a signal splitter from Home Depot and put it before the cable box, then run the first cable to Comcast and second to TV and it works.

Let me explain my connectivity in detail.

I have Dish Network receiver DuoDVR 722 (http://www.dishnetwork.com/receivers/dvr/default.aspx) - 2 TV system installed in my home. I have two Dish(es) installed on my roof facing different directions (for different programming). Only 1 cable comes down to my living room and in to the receiver/box. The box has two universal remote controllers, controls box, TV and two other devices. TV1 has IR and TV2 has UHF remote controller.

This box processes the signal and then it has two outputs. One for SD TV1 and the other HD for TV2 is a coax runs all the way to my bedroom upstairs. The bedroom has TV2 (1080i 42" Panasonic Plasma with in-built tuner, and tuner works with HD programming too). Everything works fine.

Now, I want to insert Marantz SR5004 between the box and TV. The box gives me coax only (running HDMI for 100 feet does not seem a good idea to me). Is there a wireless porting solution available to transfer HDMI signal? I guess, it should work. I think that is what I will look for.

I am sorry if I described my situation/story in repetition, I just wanted to make myself clear.

Thank you for all the response.
post #178 of 1705
Quote:
Originally Posted by saumil View Post

Now, I want to insert Marantz SR5004 between the box and TV. The box gives me coax only (running HDMI for 100 feet does not seem a good idea to me). Is there a wireless porting solution available to transfer HDMI signal? I guess, it should work. I think that is what I will look for.

It is impossible to convert Coaxial Signals (Frequencies) into Audio Video without some kind of Tuner. It is not a video signal running through coaxial cable so you cannot convert it to HDMI or DVI or anything video related without a TV Box.

For running a HDMI cable more than 50 feet, you can read this document which I found on Google:
http://www.bluejeanscable.com/articl...n-hdmi-run.htm

You can also search for "HDMI wireless transmitter" on Google and find some devices (pairs) for that matter:

http://www.google.com/products?q=hdm...ss+transmitter

I have never heard of these before but apparently factories have made some but as far as I looked they are not cheap for 1080p signal (+$300).
post #179 of 1705
Quote:
Originally Posted by Lost! View Post

It is impossible to convert Coaxial Signals (Frequencies) into Audio Video without some kind of Tuner. It is not a video signal running through coaxial cable so you cannot convert it to HDMI or DVI or anything video related without a TV Box.

For running a HDMI cable more than 50 feet, you can read this document which I found on Google:
http://www.bluejeanscable.com/articl...n-hdmi-run.htm

You can also search for "HDMI wireless transmitter" on Google and find some devices (pairs) for that matter:

http://www.google.com/products?q=hdm...ss+transmitter

I have never heard of these before but apparently factories have made some but as far as I looked they are not cheap for 1080p signal (+$300).

Thanks for the research. I also looked for Wireless HDMI extender, they are not cheap and most of them has limited range (less than 30'), which may not work in my case of across flooring. AVS forum also has a lot of thread on it, and most of them concludes to run a new cable, with many different choices. I can't run any.

Is there anyhow I can use audio from TV to use with SR5004?? I have two HDMI cables connected to TV (I don't remember why I did that). One I am using for TV, can I use the other one for TV-audio-out and 5004-audio-in. This is just a fluke, I don't know if it can be done!!
post #180 of 1705
Quote:
Originally Posted by saumil View Post

Is there anyhow I can use audio from TV to use with SR5004?? I have two HDMI cables connected to TV (I don't remember why I did that). One I am using for TV, can I use the other one for TV-audio-out and 5004-audio-in. This is just a fluke, I don't know if it can be done!!

There is something else I heard some years ago, a power line transmitter. That time, it could only transmit audio and video over your power lines (electricity sockets) in your home. I guess nowadays they can also transmit HDMI:

http://www.hdtvsupply.com/hdmi-over-ac.html

But, you can also find the older one which should be much cheaper. I don't know about sound quality but they work. Basically you put the sender in your downstairs and plug it into the power socket and place the receiver unit near your second TV and plug it into power socket and they communicate with each other.

Of course I guess there is limitations involve, maybe they both need to be on the same FUSE or something but you can do the extra research.

For normal Audio cables, I've read that you can run the Digital Coaxial Cable for about 25 meters (83 feet) and Optical Cables (TosLink) for about 10 meters (33 feet). So you have no luck in audio cable either if you do not use a signal amplifier.

But again, you can search for signal amplifier and use a COAXIAL cable out of your Sat Box Digital Audio Out to your Digital Coaxial In (No 3 or 4) of your Marantz and assign its input to DSS or something else.
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