Originally Posted by saumil
Winston, I have all my sympathy with you. I have already mentioned it before too. I understand you had very bad experience with your units and you suffered a lot. You also mentioned in your words, you did not follow the 8" space requirement all around the unit as mentioned in the manual. All your other units might work, and SR6004 did not, that may be the reason. What I don't understand is how many times will you project the failure, move on
You started a new thread for all the problems, why don't you stop ranting on this thread?
Let's put your numbers you mentioned in above post in different way. How many satisfied people with no problem in their units gave input on your poll? 23. Do you think there are only 23+16=39 people in this world using these products? The thread you created for failure has 16 units with reported problems out of how many units sold worldwide, say 2000. The rate of problem is less than 1% not 43%.
I will take the post above as constructive and will defend my postings in hopefully what will be a constructive and not bellicose fashion.
Let's face it - there are some issues with many of these units. As a thread dedicated to owners (and potential owners), i think it's very valid that we make it abundantly clear that there are issues, and despite certain Marantz divisions' insistence that there is not a problem, a POD might occur and other owners should not simply accept the issue as due to their setup.
There is little consumer advocacy in these issues. As isolated buyers in Texas or Thailand or Tampere, Finland, we have little recourse or rebuff to a customer service rep who might insist that the warranty will not cover a POD because it was due to incorrect speaker wiring. This thread and the POD thread serve as validation for owners all over the globe, from Hong Kong to Holland, to know that there is a real problem not all Marantz offices will recognize.
I can assure you that I will back off the moment Marantz recognizes there was/is an issue and that it has been resolved or will be resolved. Otherwise, I will continue to let the issue be know and work to help resolve the issue by tracking serial number and location of PODs.
Your math in calculating the current failure rate is as dubious as climate change science - you make blanket assumptions about units sold and failure rate. The truth is the poll is not representative of all owners - not all owners who experienced a POD would know to even look at this forum. For owners in countries where English is not their primary language, sorting out or even finding this thread is not easy. The numbers may be skewed - who knows - they also might be reflective solely of the earlier produced units - say a bad batch. Or the design or hardware issue might be within every unit but only brought out by certain conditions - say a particular connection or source complement.
I have a very strong feeling you would be humming a different tune if your unit crapped out tomorrow and Marantz simply said it was due to your setup, which is what I and others were told.