Originally Posted by Lost!
Who else has problems with their new Marantz (SR6004 and SR5004).
I've had quite a few interesting "handshake" problems with my new 6004. I love the look and sound of the receiver, but it seems a bit buggy to me at the moment. Here's my setup:
Marantz 6004 Receiver, Marantz DV4003 DVD player, Marantz BD7004 Blu-Ray, DirecTV HD-DVR, PS3, Wii. All devices are connected directly via HDMI to the 6004 (except the Wii which is composite only). Then the 6004 is connected via one single HDMI to my Samsung LED TV. HDMI was set as a straight pass-through on everything except for the Wii (since the 6004 had to convert the Wii's composite video to HDMI). All HDMI cables are only 4ft or 8ft in length (to eliminate long cable runs as a possible issue).
With the above mentioned setup I had major handshake issues with the Marantz BD7004, PS3, and Wii (of all things) - with some minor sparkles on the DirecTV input. The connection with the DVD player was fine, and the issues with the DirecTV signal were there, but fairly minor.
When I called Marantz support and described my problem, the first question he asked was whether or not I had a Samsung TV. Uh-Oh! Apparently, the previous model (SR6003) had some issues with Samsung TVs that had to be fixed via firmware update at the factory. He said the 6004, since it was brand new, should have the latest firmware. He also said they hadn't had any reports yet of 6004 owners with similar handshake issues with or without Samsung TVs, but that since it was so new, it was early to tell. THey issued a trouble ticket and said they would look into it.
Since we had really been looking forward to this Marantz setup, we decided to try another TV, since it seemed that the issue may be a Marantz/Samsung compatibility issue. Besides, when we got the Samsung we were torn between that and the Sony XBR, so we decided to just give the Sony a try and see if we got different results.
Well....we definitely did! The Blu-Ray worked perfectly, the PS3 and Wii were both awesome. It even got rid of the sparkles on the DirecTV input. All was well....until I tried to play back a DVD in the Marantz DVD player (which was 100% fine with the Samsung TV). Now...with the Sony TV, the DVD player has serious handshake issues to the point where I don't even get a picture on the screen.
This is pretty frustrating. I don't think its a defective unit because the problems would be more consistent, plus it wouldn't matter what TV it was hooked up to. I'm beginning to believe that the Marantz firmware or HDMI may be buggy. Normally a firmware update wouldn't be a big deal....but keep in mind that with these receivers, there's no way to update them over the internet. Even if they were to fix this issue today, the firmware updates have to be done through their service center in NJ - and shipped there at my own expense (although they said they pay for return shipping).
I'm starting to think that in this day and age, with updates and fixes being so necessary and so common, that it may be worth it to pay extra for a little-bit higher-end receiver that can update over the internet. Unfortunately, that will rule out Marantz since none of them do that at the moment. :-(
I hope this info helps any who may be having a similar problem. Any help or advice would be greatly appreciated.
Best of luck!