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Sherwood R-972 User Thread - Page 72

post #2131 of 2732
2/3/13 at 10:53am
SUCCESS!!!!!

Finally said what the he.. and took the top cover off. I noticed that construction is similar to a motherboard configuration. I checked to see if all connections, plug in connectors were properly seated. I noticed the board with the speaker jacks connected was not fully seated in its slot, (another example of why I hate UPS shipping). I pressed it down firmly and heard a reassuring click. Checked everything I could see, plugged in the power, turned it on and yes I have sound.

Anyone who has ordered this from either acc4less or 1sale I strongly recommend you take off the cover and inspect for shipping issues.

Thanks to all that helped out, now I can wait till after tonight's game to pull my trusty Onkyo 805 from the main theater and will see what all the fuss about Trinnov is all about!

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post #2132 of 2732
2/3/13 at 11:00am
Quote:
Originally Posted by mraub View Post

I know you can't give out any details, but is Trinnov actively trying to encourage major electronic manufacturers to incorporate their system into mainstream AVR's and pre/pro's?

Thank you for this link. I would appreciate any, and all links concerning Trinnov.
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post #2133 of 2732
2/3/13 at 11:05am
Quote:
Originally Posted by gmanhdtv View Post

SUCCESS!!!!!

Finally said what the he.. and took the top cover off. I noticed that construction is similar to a motherboard configuration. I checked to see if all connections, plug in connectors were properly seated. I noticed the board with the speaker jacks connected was not fully seated in its slot, (another example of why I hate UPS shipping). I pressed it down firmly and heard a reassuring click. Checked everything I could see, plugged in the power, turned it on and yes I have sound.

Anyone who has ordered this from either acc4less or 1sale I strongly recommend you take off the cover and inspect for shipping issues.

Thanks to all that helped out, now I can wait till after tonight's game to pull my trusty Onkyo 805 from the main theater and will see what all the fuss about Trinnov is all about!


Great tip...thanks. And....... a very impressive HT setup! Congrats! Report back on your Trinnov impressions.
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post #2134 of 2732
2/3/13 at 3:07pm
Quote:
The last 2 weekends I have experimented with one of my R-972s using dipole speakers for both side surrounds and rear surrounds.

I posted a link earlier in this thread to an article advocating reversing the left and right rear surrounds when using dipoles in a 7.1 configuration. Did you experiment with that, and if so what were your thoughts? My 972 arrives Tuesday and I too will be using with dipole surrounds (plus Mirage M3si bipole fronts).
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post #2135 of 2732
2/4/13 at 9:01am
Did Sherwood ever fix the video upscaling issues that old reviews noted?

I heard they fixed the issue where inputs were not capable of having their own setting... So now I'm wondering if they fixed this issue also
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post #2136 of 2732
2/4/13 at 12:24pm
quern:

The video scaling issue that resulted in the wrong perspective was fixed while I was still at Sherwood.

Video settings are global and are not available by input.

Jeff
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post #2137 of 2732
2/4/13 at 4:21pm
Quote:
Originally Posted by Elmo C View Post

This thing is the quirkiest avr ever made.It absolutely sounds better than any other avr/correction I've ever heard for movie/concerts.

I came to the same conclusion on the quirkiness,but many on here seem to be able look past the quirks.
Although all the resetting being needed to run these units is a little disturbing.
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post #2138 of 2732
2/4/13 at 4:51pm
Thank god I fixed my 972 myself. 1Saleaday "sorry for the inconvenience, the problem is between you and Sherwood" and of course Sherwood's reply was "look in the top of the receiver and see if anything looks disconnected or out of place, if not YOU will have to send it to us for repair"! Hope everyone gets a good functioning unit as there is no service after the sale.
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post #2139 of 2732
2/4/13 at 4:57pm
I don't know the history of video scaling issue. But recently, I used Roku connecting to 972. When streaming Netflix / Vudu 5.1 content, if the video scaling leaves to "Auto", TV won't have signal and the 5.1 won't be recognized by 972. If the video scaler is set to bypass, 972 will recognize 5.1 correctly, TV will receive signal, but no images. I still don't know whether that's a problem with Roku or 972. The PS3 streams 5.1 fine.
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post #2140 of 2732
2/4/13 at 5:38pm
Curt,
I truly meant no offense, and I don't doubt the power of the mathematics applied to this technology. I just laughed at the way it was worded wink.gif

When I retire, I would love to get a job with you guys wink.gif
Quote:
Originally Posted by Curt 
I suggest that you or anyone really interested in understanding the technology behind Trinnov Remapping take a few minutes to read our research pages found here
http://www.trinnov.com/technologies/3d-sound/acoustic-field/

While "Bessel/Fourier Transform" may be introduced in advanced college math, harnessing the transform for audio, as done in the Trinnov family of products, was no simple task, involving scientific grants and years of research to make it practical for consumer use. As the manager at Trinnov for transfering this remarkable technology to Sherwood, I can attest to many many hours consumed to have Sherwood adapt to this new and complex way of processing audio. It's one of the high barriers to entry to having more moderately priced Trinnov successors to the R972, which many of us would love to see happen.

The" Bessel/Fourier Transform" work is indeed a milestone in consumer audio and we look forward to having it more accessable in the audio marketplace. We at Trinnov consider R972 users early adaptors of the technology, willing to deal with the side quirks because of the real benifits Trinnov brings. In part, it will be your interest and on going support that will lead to the development of new products. For that, we thank you.

Cheers,
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post #2141 of 2732
2/4/13 at 6:03pm
Quote:
Originally Posted by gmanhdtv View Post

1Saleaday "sorry for the inconvenience, the problem is between you and Sherwood" and of course Sherwood's reply was "look in the top of the receiver and see if anything looks disconnected or out of place, if not YOU will have to send it to us for repair"!

 

That was the deal going in... if it arrives DOA 1SaleADay will take it back on your nickle. If you want it repaired it has a 90-warranty through Sherwood via your nickle. At $299 you decided whether to roll the dice or not... how is that no service? Your nickle is often the case even on new equipment... and we are talking about a beyond close-out bargain sale price.

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post #2142 of 2732
2/4/13 at 9:54pm
Quote:
Originally Posted by eugene2 View Post

I purchased a Sherwood R972 from A4L in the summer and have received my third replacement unit. This may have been answered somewhere in the thread I just can't find it. I use HDMI for all my devices, BluRay, Apple TV and Cable box. When I switch inputs and now when I turn the unit on either a black or a pink and green screen show up. There is sound but no picture other than the pink and green or black screen, the only way to get rid of it and get the the picture back is to plug and unplug the unit several times until the picture appears. This has happened on all three units. I returned the second unit directly to Sherwood and Eugene indicated he could not duplicate the problem. So Eugene sent me a brand new third unit 3 weeks ago and I am still having the problem. It must be something in my setup if no one else is having this issue. Can someone give me some advice to determine what is causing the loss of picture when turning on the unit or switching inputs. Constantly rebooting the receiver is a pain.

I don't think it's the Sherwood. When I first got my R-972, my Asus laptop (using hdmi) was doing exactly the same thing as you describe. Then my PS3 (using hdmi) had a green and pink border line across the top and right side of the screen. On the laptop I had to go into the Control Panel and adjust the resolution. I have forgotten now exactly what I did on the PS3, but I believe I went into the setup menu and adjusted the resolution as well. After doing so on both units, the problem immediately disappeared. Why this happened when I plugged them into the Sherwood I have no idea.
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post #2143 of 2732
2/4/13 at 10:21pm
Quote:
Originally Posted by noah katz View Post

Not at all.

I am using the amps in the Sherwood to power 2 x 4ohm Polk LsiFX surrounds. Does a great job. No strain at all.
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post #2144 of 2732
2/4/13 at 11:02pm
Quote:
Originally Posted by gmanhdtv View Post

Well after a 28 day wait mine arrived. Looks like I have a failed unit. Receiver will pass video to display and audio to display when hdmi is set to "on". When hdmi is set to off there is no audio. No audio to headphones, no test tones are sent to speakers, etc. Everything has been checked and double checked. Any help will be appreciated. I do not look forward to dealing with 1saleaday or Sherwood


Assuming that you're using HDMI

Make sure on Set-up screen that:
* Monitor output = HDMI
* HDMI Audio Output = off

On Video setups Audio Assign is set to blank (___)
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post #2145 of 2732
2/5/13 at 5:08am
I'm not thrilled about the 90 day warranty. Frankly I'd have paid $100 more just to have a "real" warranty. I even looked into SquareTrade but it seems they don't offer warranties on refurbs not sold on Ebay. (Anyone know of an alternative?) My concern is the cost of out-of-warranty repair, combined with the complexity of the receiver. While I paid $299, this is an $1800 unit. After a measly 90 days, will parts/labor for any repair be commensurate with the original price - in which case one repair could easily exceed my purchase price?
Edited by busdepot - 2/5/13 at 5:14am
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post #2146 of 2732
2/5/13 at 5:48am
Quote:
Originally Posted by busdepot View Post

After a measly 90 days, will parts/labor for any repair be commensurate with the original price - in which case one repair could easily exceed my purchase price?

 

I'd suggest purchasing it for one-third of the original price from A4L as you'll receive a three year warranty. Now don't say they are over priced... this is a $1,800 receiver.


Edited by Charles R - 2/5/13 at 5:56am
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post #2147 of 2732
2/5/13 at 5:56am
Quote:
Originally Posted by busdepot View Post

I'm not thrilled about the 90 day warranty. Frankly I'd have paid $100 more just to have a "real" warranty. I even looked into SquareTrade but it seems they don't offer warranties on refurbs not sold on Ebay. (Anyone know of an alternative?) My concern is the cost of out-of-warranty repair, combined with the complexity of the receiver. While I paid $299, this is an $1800 unit. After a measly 90 days, will parts/labor for any repair be commensurate with the original price - in which case one repair could easily exceed my purchase price?

Actually, I would consider another one at 299.00/90 day warranty. Most of the problems are " out of the box" if any. You have plenty of time to test everything. I think 200.00 would go al long way towards any repairs myself. You might call Sherwood to see if they know of anyone who will extend the warranty. But in the meantime, just test everything on it as much as you can. .
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post #2148 of 2732
2/5/13 at 5:57am
For double the price ($600 vs $300) I could have bought TWO units from OneSaleADay and had a complete functioning spare. However $600 (let alone $1800) was out of my price range. (Not that $600 isn't still a great deal, it just wasn't in my budget.) My point was that I'd have gladly paid a bit extra for a real warranty (even an extra $100) - not necessarily double.
Edited by busdepot - 2/5/13 at 7:16am
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post #2149 of 2732
2/5/13 at 7:21am
Quote:
Originally Posted by busdepot View Post

I posted a link earlier in this thread to an article advocating reversing the left and right rear surrounds when using dipoles in a 7.1 configuration. Did you experiment with that, and if so what were your thoughts? My 972 arrives Tuesday and I too will be using with dipole surrounds (plus Mirage M3si bipole fronts).

Yes - I did reverse the left and right rear surrounds before I ran the Trinnov calibration. As the Atlantic notes that you provided the link for specified, that is the proper way to set up rear dipole surround speakers. I recall reading this several times before in Home Theater and Stereophile Guide to Home Theater magazines as well.
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post #2150 of 2732
2/5/13 at 9:07am
If UPS actually uses my signature release, I'll have the unit tonight to play with. If not, then tomorrow.
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post #2151 of 2732
2/5/13 at 12:22pm
Quote:
Originally Posted by Encom Tron View Post

Yes - I did reverse the left and right rear surrounds before I ran the Trinnov calibration. As the Atlantic notes that you provided the link for specified, that is the proper way to set up rear dipole surround speakers. I recall reading this several times before in Home Theater and Stereophile Guide to Home Theater magazines as well.

During calibration, Trinnov recognizes that the cables are crossed. Therefore, if you use remapping, you will loose the intended effect, as Trinnov will correct for this. If remapping is used, we do not recommend crossing signals. You can have it both ways via presets: after cal, do a listening test to find your preference: remapping correction ON (2d or 3d- un-crossed dipoles) or OFF(delay/level- crossed dipoles), while always having on room correction. If yourr preference is to have both choices available based on content (i.e. music or movies), you could set presets to recall either config.

Cheers,
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post #2152 of 2732
2/5/13 at 4:28pm
Quote:
Originally Posted by Charles R View Post

That was the deal going in... if it arrives DOA 1SaleADay will take it back on your nickle. If you want it repaired it has a 90-warranty through Sherwood via your nickle. At $299 you decided whether to roll the dice or not... how is that no service? Your nickle is often the case even on new equipment... and we are talking about a beyond close-out bargain sale price.

I disagree. 1Sale states that defective merchandise will be replaced if it is stock (read the faq). No where in the faq section does it state the buyer must pay for return shipping of defective merchandise, nor does it say that 1Sale will pay for return shipping, so this is a grey area. A $300 item that doesn't work, regardless of the original price should not cost the purchaser anything to send back UNLESS IT IS SPECIFICALLY stated when you order the item.

1 Sale took over 28 days to ship this receiver, I was lucky to find the loose board on my own, there canned response (deal with the manufacturer) without an offer to replace the unit is poor business practice. Had I not been able to fix the receiver myself, I would have had American Express reverse the charges and it would then be the responsibility of 1Sale to have UPS pick it up.

Best of luck to those that made this purchase, I am content for now, only time will tell if the money was wasted.
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post #2153 of 2732
2/5/13 at 4:43pm
Quote:
Originally Posted by gmanhdtv View Post

Finally said what the he.. and took the top cover off. I noticed that construction is similar to a motherboard configuration. I checked to see if all connections, plug in connectors were properly seated. I noticed the board with the speaker jacks connected was not fully seated in its slot, (another example of why I hate UPS shipping). I pressed it down firmly and heard a reassuring click. Checked everything I could see, plugged in the power, turned it on and yes I have sound.

 

I had the same issue. The speakers would only click (extremely quiet) until I pushed down on the board. Pressing down on the back of the board I heard a faint click. Afterwards (so far) everything appears normal.

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post #2154 of 2732
2/5/13 at 4:50pm
Quote:
Originally Posted by gmanhdtv View Post


I disagree.

 

Since they sold out you really expected them to have stock to send a replacement... yeah sure. If shipping was an issue with you why didn't you check out the details before you purchased?.. admittedly you state it was a grey area (at best). 28 days... we were warned well in advance how 1SaleADay operates... I simply see it as whining about a deal you already agreed to... that's where we disagree.


Edited by Charles R - 2/5/13 at 5:04pm
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post #2155 of 2732
2/5/13 at 5:22pm
Setting up mine now.
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post #2156 of 2732
2/5/13 at 6:18pm
So far so good. This thing is massive compared to my Denon 4311.

Going to run Trinnov later and try it a bit.
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post #2157 of 2732
2/5/13 at 6:57pm
This receiver has suddenly caught my attention. Actually, it is the price of $599 brand new with a three year warranty, that has caught my attention. I also have a five channel 150x5 Marantz amp I can use with it if necessary. I read a couple reviews, and I know it initially had some bugs upon it's release. I am also considering a refurb Marantz AV 7005 processor for $300 more. However, the Marantz processor would only come with a one year warranty. I would appreciate any input . THANKS !!
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post #2158 of 2732
2/5/13 at 7:07pm
Quote:
Originally Posted by Charles R View Post

If you want to try again call Sherwood if not email 1SaleADay.

Quote:
Originally Posted by Charles R View Post

Eugene helped me a couple of times as well. The receiver comes with a 90-day warranty so outside of return shipping which I presume is our nickle you should be good to go. Although the brand new defective unit (3-year warranty) I received they did cover return shipping... so who knows. A4L then sent a replacement. I'm crossing my fingers my unit arrives all pretty and works.

Quote:
Originally Posted by Charles R View Post

That was the deal going in... if it arrives DOA 1SaleADay will take it back on your nickle. If you want it repaired it has a 90-warranty through Sherwood via your nickle. At $299 you decided whether to roll the dice or not... how is that no service? Your nickle is often the case even on new equipment... and we are talking about a beyond close-out bargain sale price.

Quote:
Originally Posted by Charles R View Post

I had the same issue. The speakers would only click (extremely quiet) until I pushed down on the board. Pressing down on the back of the board I heard a faint click. Afterwards (so far) everything appears normal.

Quote:
Originally Posted by Charles R View Post

Since they sold out you really expected them to have stock to send a replacement... yeah sure. If shipping was an issue with you why didn't you check out the details before you purchased?.. admittedly you state it was a grey area (at best). 28 days... we were warned well in advance how 1SaleADay operates... I simply see it as whining about a deal you already agreed to... that's where we disagree.


Charles I am really baffled by your posts. Looking back in this forum I see that you received your second 972 from ACC4 on November 30th. At that time you indicated that everything was working except the remote. Then you quote my fix as "I had the same issue........" Do you have two 972's?? I take offense to your calling me a whiner. If you knew the solution to my problem, "the board seating fix" why didn't you just say so and save me a lot of grief, emails, etc. I enjoy the contributions you make to AVS not really sure where you are coming from on the 972 forum, are you trying to be helpful or passing yourself off as the "expert".

I am glad I was able to fix mine and I immediately shared this information for other purchasers waiting for there units to arrive. Had you told me about "your fix" we would not be having this discourse.

Enjoy your 972.

Glenn
Edited by gmanhdtv - 3/24/13 at 6:42pm
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post #2159 of 2732
2/5/13 at 7:11pm
Congrats, best of luck bhazard.
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post #2160 of 2732
2/5/13 at 7:17pm
Quote:
Originally Posted by bhazard View Post

So far so good. This thing is massive compared to my Denon 4311.

Going to run Trinnov later and try it a bit.

Remember to use proper lifting, don't want to hurt your back, but if you did, maybe a few sick days at home would be beneficial with your new toy!

Be sure to share your setup adventures as their is much to learn about this receiver.
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