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Sherwood R-972 User Thread - Page 78

post #2311 of 3153
Quote:
Originally Posted by Stereojeff View Post

To my knowledge the subwoofer output file permanently changes the the playback targets. Reset does not effect it.

Jeff

Thanks Jeff! Feel free to post any other tidbits you remember. There are quite a few new owners of this thing due to the onesupserslowshippingsaleaday.com..

I think Charles R is just bitter he had three bum units. Even with the quirks I really like this thing..
wish I would have ordered another, especially at $299!

Gear mentioned in this thread:

post #2312 of 3153
Trinnov is perfect for my non symmetrical speakers and untreated room. I've owned almost every type of receiver and room correction, and Trinnov has impressed me the most by far, despite the quirks of the r-972. Nothing has ever made my center speaker below the tv sound like the dialog was coming out of the screen itself. Truly impressive, and this is even outdated tech. New Trinnov processors and firmware must be unreal.
post #2313 of 3153
Quote:
Originally Posted by bhazard View Post

Nothing has ever made my center speaker below the tv sound like the dialog was coming out of the screen itself.

 

You might want to try this experiment as it helped my center more than Trinnov.

post #2314 of 3153
Quote:
Originally Posted by noah katz View Post

Default insurance w/o paying extra is $100 for a lot of shippers.
Not sure what discounts are available, but I believe MSRP is still around that.

And that's still for the original 2007 touchscreen model without any upgrades?I believe a few of those were being demo'd by people on various sites and I believe it was mentioned that they could be had for significantly less than the original price.I haven't even seen that particular model mentioned on Trinnov's site in a while.

If that's the case,WOW!!! they sure do hold their value!eek.gif

As far as the insurance,I guess your right.I would have thought they would have insured it for more than that, they apparently don't see much point in paying more to insure them:D.
post #2315 of 3153
Quote:
Originally Posted by bguzman View Post

Make sure HD Audio is on, it is on page 2 of the Video 1-5 page.
Quote:
Originally Posted by bguzman View Post

Make sure HD Audio is on, it is on page 2 of the Video 1-5 page.

I've bought my Sherwood R-972 last July and so far was still using optical cable and that means Dolby Digital/DTS for listening. I've recently upgraded to new Panasonic bluray player BDT 500 setup and tried out Blu-ray DTS-HD and I see in the Sherwood receiver display DTS-HD MSTR but no sound with some muting pop/clicking sound from the speakers. I'm not sure what's wrong as the HD Audio is set to ON. Do I need to get it repaired/replaced by Sherwood? I wanted to contact Sherwood support but wanted to check if anyone has experienced similar issues and how they resolved it.

I checked the Firmware version and it's 1.47i

I've checked back the older posts about this issue and I tried all the fixes such as seting V. Scale to Auto/ByPass, changing to. HDMI 1 input, disabling Deep Color and other settings in BD player etc and none of them fixed it.

When I changed the BIt Stream to PCM in my panasonic player then it resolved the issue but now I'm getting the PCM 48 HZ audio in the receiver and is not bitstream. I think I may have to send my unit back for repair/replacement as it's backed by 3 year warranty but wanted to know if anyone owing Panasonic BluRay player ( recent models such as DMP BDT 500/320/220) ever got the DTS-HD MSTR working for them.


Thanks.
Edited by adumadu - 3/2/13 at 2:45am
post #2316 of 3153
I would try another HDMI cable. Then try another HDMI input on the Sherwood. Some of the ports appear to be more "sensitive" than others..
Other than that, I would say you have gone through most of the steps to try to resolve it and it might be time for a trip to Sherwood...
post #2317 of 3153
Adumadu- my understanding is that it makes no difference (in regards to sound quality) if your blu ray player source outputs bitstream or PCM. The only difference is what is displayed on the front of the R972. With PCM you still hear the highest resolution as long as your blu ray player can internally decode it. All you miss out on is having the R972's display list the DTS-MA or whatever. If PCM is working properly, then use that.
post #2318 of 3153
Quote:
Originally Posted by Encom Tron View Post

Adumadu- my understanding is that it makes no difference (in regards to sound quality) if your blu ray player source outputs bitstream or PCM. The only difference is what is displayed on the front of the R972. With PCM you still hear the highest resolution as long as your blu ray player can internally decode it. All you miss out on is having the R972's display list the DTS-MA or whatever. If PCM is working properly, then use that.

While this is all true, it still does not alleviate the fact that the Sherwood SHOULD be able to receive the bitstream and decode it properly. If he is still under warranty, I would have it taken care of sooner than later...
post #2319 of 3153
Quote:
Originally Posted by adumadu View Post



I've recently upgraded to new Panasonic bluray player BDT 500 setup and tried out Blu-ray DTS-HD and I see in the Sherwood receiver display DTS-HD MSTR but no sound with some muting pop/clicking sound from the speakers.

 

One of the units I tried had random clicking with DTS-HD MA (only although I never tried TrueHD). Two other R-972s played fine (the identical file) so it wasn't the installation. It was the same unit that didn't produce any sound at all until I (re)inserted one the boards. Someone else posted the same experience as having no sound and pressing down on the board resolved it (partially for me).

post #2320 of 3153
Quote:
Originally Posted by comicguy View Post

I would try another HDMI cable. Then try another HDMI input on the Sherwood. Some of the ports appear to be more "sensitive" than others..
Other than that, I would say you have gone through most of the steps to try to resolve it and it might be time for a trip to Sherwood...

I have already tried all the HDMI inputs with second cable with the same result. So, I think it should take a trip to Sherwood. Does anyone know what's best way to contact Sherwood support?
post #2321 of 3153
Quote:
Originally Posted by Charles R View Post

One of the units I tried had random clicking with DTS-HD MA (only although I never tried TrueHD). Two other R-972s played fine (the identical file) so it wasn't the installation. It was the same unit that didn't produce any sound at all until I (re)inserted one the boards. Someone else posted the same experience as having no sound and pressing down on the board resolved it (partially for me).

What board did you reinsert? Did you have to open up the unit? Can you share some pictures if available to perform this? I think it would be very helpful for out of warranty users. I'm not sure if opening up the receiver and reinserting the receiver makes my warranty void or not. So, I'm more inclined to go through Sherwood support at this point.
post #2322 of 3153
Quote:
Originally Posted by adumadu View Post


What board did you reinsert? Did you have to open up the unit? Can you share some pictures if available to perform this?

 

You can find the details in previous posts as they happened... and if I remember correctly Sherwood stated to the other gentleman give it a try... it's rather easy however I'm guessing it might cure no sound at all but that's probably it.

 

Here's two for starters...

 

http://www.avsforum.com/t/1179978/sherwood-r-972-user-thread/2130#post_22928240

 

http://www.avsforum.com/t/1179978/sherwood-r-972-user-thread/2160#post_22947754

post #2323 of 3153
Quote:
Originally Posted by StevenLansing View Post

And that's still for the original 2007 touchscreen model without any upgrades?

No, current MC units from Trinnov and ADA.
post #2324 of 3153
Having going through all different options, right now I've decided to contact Sherwood support to resolve this issue. Can someone share how to contact Sherwood Support to resolve DTS-HD MSTR Audio issues from Panasonic BDT 500 player? Thanks.
post #2325 of 3153
Quote:
Originally Posted by adumadu View Post


I've bought my Sherwood R-972 last July and so far was still using optical cable and that means Dolby Digital/DTS for listening. I've recently upgraded to new Panasonic bluray player BDT 500 setup and tried out Blu-ray DTS-HD and I see in the Sherwood receiver display DTS-HD MSTR but no sound with some muting pop/clicking sound from the speakers. I'm not sure what's wrong as the HD Audio is set to ON. Do I need to get it repaired/replaced by Sherwood? I wanted to contact Sherwood support but wanted to check if anyone has experienced similar issues and how they resolved it.

I checked the Firmware version and it's 1.47i

I've checked back the older posts about this issue and I tried all the fixes such as seting V. Scale to Auto/ByPass, changing to. HDMI 1 input, disabling Deep Color and other settings in BD player etc and none of them fixed it.

When I changed the BIt Stream to PCM in my panasonic player then it resolved the issue but now I'm getting the PCM 48 HZ audio in the receiver and is not bitstream. I think I may have to send my unit back for repair/replacement as it's backed by 3 year warranty but wanted to know if anyone owing Panasonic BluRay player ( recent models such as DMP BDT 500/320/220) ever got the DTS-HD MSTR working for them.


Thanks.

I had a Panasonic 500 that had the same issues periodically when bitstreaming to the R972. I have had an Oppo 103 the last couple of months and it has zero issues bitstreaming to the same R972. I was inclined to think the issue might have been in the Panasonic. If you have access to another Bluray player you could test how it bitstreams to the R972.
post #2326 of 3153
Quote:
Originally Posted by pwiss View Post

I had a Panasonic 500 that had the same issues periodically when bitstreaming to the R972. I have had an Oppo 103 the last couple of months and it has zero issues bitstreaming to the same R972. I was inclined to think the issue might have been in the Panasonic. If you have access to another Bluray player you could test how it bitstreams to the R972.

Thanks for the info. My friend has Denon Bluray 3800BDCI. I'll try to get from him over this weekend and give that a try.
post #2327 of 3153
Quote:
Originally Posted by parodielin View Post

That's my case too. I don't know what else I did could make 972 work with Roku on DD+. My Denon 1610 works fine.

I just got three Roku 2 XS units (one per TV).
I ordered them after finding out recently that my Panasonic BDT-210, like many not so old Blu-Ray players, does not support 1080P for Netflix (the Panny supports 1080P fine for BD discs etc.).

With the two Roku 2 XS units that are hooked up to the two HDTV's that I do not have receivers connected to, I get 1080P video (Netflix 'Super HD' titles) and stereo audio.

However, when using the R-972's HDMI input (so as to get DD+ audio from Netflix), I can get DD+ movies to display on my TV only if the audio in Netflix is set to 'stereo' (2.0)
When I select 5.1 audio in Netflix, using the Roku and the R-972 combo, I get audio but no video through the R-972 for Netflix. mad.gif
My TV reports a 1080P signal and shows the Roku screens and even the Netflix homepage. However, when I start playing a Netflix movie with 5.1 (more specifically DD+) sound on the Roku, using the R-972 there is no video.
I was able to get a stereo Netflix movie to play fine through the R-972 with the Roku (both audio and video worked).


Any ideas?
I tried with the R-972's V Scaler set to auto and set to 1080P with no better results (in fact one of the two settings eliminated both audio and video).
Edited by ia1z - 3/2/13 at 12:32pm
post #2328 of 3153
I assume you disabled the video scaler? The Panasonic 220 streams Netflix fine even if I don't disable the video scaler.

I have the same situation - no video with sound but TV is getting a signal. If I enable the video scaler - no image no sound (tv doesn't have signal) and the system will be dead. 972 is more important than Roku. So now I use Panasonic BD.

I might have tried Roku on 720P and got the same result.
Quote:
Originally Posted by ia1z View Post

I just got three Roku 2 XS units (one per TV).
I ordered them after finding out recently that my Panasonic BDT-210, like many not so old Blu-Ray players, does not support 1080P for Netflix (the Panny supports 1080P fine for BD discs etc.).

With the Roku units that are hooked up to the two HDTV's that I do not have any receivers connected to, I get 1080P video (Netflix 'Super HD' titles).

However, when using the R-972's HDMI input (so as to get DD+), I can get DD+ movies to work properly only if video resolution on the Roku is set to 720P.
At 1080P, when using the R-972, I get audio but no video through the R-972 for Netflix.
My TV reports a 1080P signal and shows the Roku screens and even the Netflix homepage. However, when I start playing a Netflix movie with 5.1 (more specifically DD+) sound on the Roku, using the R-972 there is no video.
I was able to get a stereo Netflix movie to play fine through the R-972 with the Roku set to 1080P (both audio and video worked).

Puzzling since the Roku works fine with Nettflix 1080P when hooked directly up to TV's and the R-972 is passing a 1080P signal. So each unit independently is working fine.
So it seems as if 1080P and DD+ on Netflix don't play well together, at least not when using a Roku (set to 1080P) and an R-972 (via HDMI of course).
Furthermore, it is only when I try to actually play a Netflix movie through the Roku with 5.1 audio enabled in Netflix and the Roku video resolution set to 1080P that the screen goes dark.mad.gif

Any ideas?
I can try turning on the video scaler on the R-972 (but might get performance degradation if the R-972 is somehow not interpreting the Netflix movie video signal as 1080P). I want to bypass the scaler since the input signal (Netflix movies in Super HD) is 1080P and the TV supports 1080P.
post #2329 of 3153
Quote:
Originally Posted by parodielin View Post

I assume you disabled the video scaler? The Panasonic 220 streams Netflix fine even if I don't disable the video scaler.

I have the same situation - no video with sound but TV is getting a signal. If I enable the video scaler - no image no sound (tv doesn't have signal) and the system will be dead. 972 is more important than Roku. So now I use Panasonic BD.

I might have tried Roku on 720P and got the same result.

Yes, we have the exact same issue! I had v-scaler disabled (also tried with it set to 1080P and auto without success for Netflix DD Plus).
I edited my post (tried 720P and it did not work either with DD Plus - when I first posted I thought 720P did work wth DD Plus titles using the R-972).

Good news about the BDT220 working fine with Netflix and the R-972, thanks!
I will pick one up then (my goal was to get 1080P for Netflix which the BDT210 does not support - i.e. 'Super HD' video and at the same time get DD Plus audio via the R-972 for Netflix movies.
Now I just need to get rid of one of the three Roku's (the one hooked up to my R-972). EDIT - Sold the Roku to my parents cheap, pending getting the BDT220.

I will keep the two Roku units that are directly hooked up to TV's. I love the extra content via all the extra channels, some of which have free movies to supplement the Netflix titles, as well as internet radio content.
Edited by ia1z - 3/2/13 at 1:21pm
post #2330 of 3153
Here is another interesting observation. My TV, Roku and Panasonic all have Netflix. My TV's Netflix has "SuperHD" on many titles. My Roku and Panasonic don't. I might say the streaming from Panasonic and TV look better than Roku but I'm tired of comparing. If I don't see "Super HD", does that mean I'm not getting 1080P? Vudu on Panasonic can stream 1080P too.

Bottomline is I'm quite happy with Panasonic 220 + 972.
Quote:
Originally Posted by ia1z View Post

Yes, we have the exact same issue! I had v-scaler disabled (also tried with it set to 1080P and auto without success for Netflix DD Plus).
I edited my post (tried 720P and it did not work either with DD Plus - when I first posted I thought 720P did work wth DD Plus titles using the R-972).

Good news about the BDT220 working fine with Netflix and the R-972, thanks!
I will pick one up then (my goal was to get 1080P for Netflix which the BDT210 does not support - i.e. 'Super HD' video and at the same time get DD Plus audio via the R-972 for Netflix movies.
Now I just need to get rid of one of the three Roku's (the one hooked up to my R-972). EDIT - Sold the Roku to my parents cheap, pending getting the BDT220.

I will keep the two Roku units that are directly hooked up to TV's. I love the extra content via all the extra channels, some of which have free movies to supplement the Netflix titles).
post #2331 of 3153
Quote:
Originally Posted by parodielin View Post

Here is another interesting observation. My TV, Roku and Panasonic all have Netflix. My TV's Netflix has "SuperHD" on many titles. My Roku and Panasonic don't. I might say the streaming from Panasonic and TV look better than Roku but I'm tired of comparing. If I don't see "Super HD", does that mean I'm not getting 1080P? Vudu on Panasonic can stream 1080P too.

Bottomline is I'm quite happy with Panasonic 220 + 972.

Thanks for the BDT220 feedback.
Going to the store now to buy one (could get a refurb cheaper but want one now).

Re. Super HD. You may be getting Super HD titles in 1080P. It depends on the device.
As of now, the Roku (1080P models only of course) is on Netflix's list of devices that DO support 1080P for Super HD titles. The Super HD logo for Netflix titles is currently missing on Rokus; this is a known issue that will hopefully be resolved via a future Roku software / firmware update...
That is precisely why I bought the Roku units (to replace my three BDT-210 units which do not support Super HD).

The BDT220 should work for Super HD too (avsforum thread users say it supports 1080P for Netflix - i.e. Super HD).
If it doesn't, I will return it.
Hopefully a firmware update on the Panny will resolve the missing logos... I assume Netflix and Panny may need to collaborate on the work needed (potentially code changes on both sides).
post #2332 of 3153
Let me know how your 220 experience is. It is a great bluray player (I paid $79). Even if what I'm watching now isn't 1080P, I won't complain. My TV can do streaming. It's too bad that 972 doesn't have ARC. Otherwise I'd save one device when watching Netflix.

I tried house of cards both on TV Netflix and 220 - cannot tell any difference.
Quote:
Originally Posted by ia1z View Post

Thanks for the BDT220 feedback.
Going to the store now to buy one (could get a refurb cheaper but want one now).

Re. Super HD. You may be getting Super HD titles in 1080P. It depends on the device.
As of now, the Roku (1080P models only of course) is on Netflix's list of devices that DO support 1080P for Super HD titles. The Super HD logo for Netflix titles is currently missing on Rokus; this is a known issue that will hopefully be resolved via a future Roku software / firmware update...
That is precisely why I bought the Roku units (to replace my three BDT-210 units which do not support Super HD).

The BDT220 should work for Super HD too (avsforum thread users say it supports 1080P for Netflix - i.e. Super HD).
If it doesn't, I will return it.
Hopefully a firmware update on the Panny will resolve the missing logos... I assume Netflix and Panny may need to collaborate on the work needed (potentially code changes on both sides).
post #2333 of 3153
Quote:
Originally Posted by parodielin View Post

Let me know how your 220 experience is. It is a great bluray player (I paid $79). Even if what I'm watching now isn't 1080P, I won't complain. My TV can do streaming. It's too bad that 972 doesn't have ARC. Otherwise I'd save one device when watching Netflix.

I tried house of cards both on TV Netflix and 220 - cannot tell any difference.

I decided to order the BDT-220 online for $89 with free shipping (over $28 less than the retail store's all-in sale price). It is still brand new with a full 1 year warranty. I am going out to the city tonight, so maybe I am better off having the unit dropped off at my doorstep rather than driving to the store to pick one up.
I will use my BDT210 in the meantime for Netflix DD Plus titles... (just won't get the Super HD benefit - I can wait till the middle / end of next week).

I'm keeping the extra Roku 2 XS since I decided I can use it for internet radio etc. I know the 220 has Pandora, but the Roku has 'tunein'.
Edited by ia1z - 3/2/13 at 3:30pm
post #2334 of 3153
Quote:
Originally Posted by adumadu View Post

Thanks for the info. My friend has Denon Bluray 3800BDCI. I'll try to get from him over this weekend and give that a try.

I tried hooking up Denon 3800BDCI and the DTS MSTR-HD played without any issues on 972. I hooked up Panasonic BDT 500 to my friend's Denon receiver and it played fine too. I'm not sure who is at fault as Panasonic is sold everywhere and no complaints or whatsoever except with 972. The only other difference is Panasonic is latest 3D HDMI 1.4a complaint versus Denon is 1.3 complaint.
post #2335 of 3153
I remember issues with initial audio on Pana BD players when used with virtually any receiver. If I recall correctly, the default audio setting must be changed. I know I had to do it with mine. Please check the audio set-up menus on the Panasonic.

Jeff
post #2336 of 3153
Quote:
Originally Posted by busdepot View Post

When using Trinnov in Audiophile 1 mode, there is spurious high frequency digital noise in the left front speaker while playing audio. This occurs on all 3 of my Trinnov presets, using different HDMI and Digital inputs from different sources ... but ONLY using Audiophile 1 - it works fine with every other Trinnov audio mode. Before I did a factory reset, the static usually accompanied the music, but periodically would be loud and continuous even if the audio was paused. After I did a factory reset and created new Trinnov presets it hasn't done it with the audio paused yet, but still does it with the audio playing, (But still, only using Audiophile 1, across all 3 Trinnov presets and with multiple sources.) Has anyone experienced something like this? Can you think of an explanation that does not involve this unit having a very strange defect?

So just making sure, since nobody replied to my post above ... nobody has experienced an issue like this?

Also, I noticed a new one this weekend. When playing standard DVD's on my Panasonic Blu-Ray with Upscaling set to to 1080i, the colors are WAY off and the image is extremely grainy, as if one primary color is not being reproduced. It looks like it might look if I were using Component Video and left one of the three cables disconnected. This occurs via both HDMI and component inputs. I swapped another identical model Blu Ray player that I use upstairs with no change. This does not occur when playing other sources (Dish Network, Netgear streamer, etc.) - only with the Blu Ray player and only if upscaling is engaged. Once in a long while the problem goes away, but returns on the next use. I can't find any explanation for the few times it hasn't happened. (Same DVD even.) A factory reset didn't fix it. Is this an example of known upscaling issues with the R972, or another odd problem?
post #2337 of 3153
Quote:
Originally Posted by busdepot View Post

So just making sure, since nobody replied to my post above ... nobody has experienced an issue like this?

Also, I noticed a new one this weekend. When playing standard DVD's on my Panasonic Blu-Ray with Upscaling set to to 1080i, the colors are WAY off and the image is extremely grainy, as if one primary color is not being reproduced. It looks like it might look if I were using Component Video and left one of the three cables disconnected. This occurs via both HDMI and component inputs. I swapped another identical model Blu Ray player that I use upstairs with no change. This does not occur when playing other sources (Dish Network, Netgear streamer, etc.) - only with the Blu Ray player and only if upscaling is engaged. Once in a long while the problem goes away, but returns on the next use. I can't find any explanation for the few times it hasn't happened. (Same DVD even.) A factory reset didn't fix it. Is this an example of known upscaling issues with the R972, or another odd problem?

I have watched a few standard dev DVD rips from my hard drive via my oppo 93 and did not notice anything unusual, I do have my oppo set to upscale to 1080p though..
post #2338 of 3153
busdepot:

I have not seen the noise issue you report nor have I seen the color anomaly. Please consult with Eugene at Sherwood.

Jeff
post #2339 of 3153
Speaking of the Roku 2 Netflix 5.1 'no video' issue when paired with the R-972, there is a similar issue with the Roku and other receivers.
http://www.highdefforum.com/media-player-hardware/135894-roku2-netflix-5-1-issue.html

I will contact Roku to see if it is something they can fix.
post #2340 of 3153
Quote:
Originally Posted by ia1z View Post

Speaking of the Roku 2 Netflix 5.1 'no video' issue when paired with the R-972, there is a similar issue with the Roku and other receivers.
http://www.highdefforum.com/media-player-hardware/135894-roku2-netflix-5-1-issue.html

I will contact Roku to see if it is something they can fix.

My Roku XS works fine with my 972 but it is also hooked up via an 4x2 HDMI matrix switch...
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