Actually I'm not surprised as many here (including myself) have followed Noah's troubles with the R-972 and are steering clear. No receiver/prepro is perfect but to have to constantly move the calibration mic around your room in hopes of getting a proper calibration is not my idea of a good time. I have run a number of Audyssey calibrations with Onkyos and Denons with a minimal amount of problems.
The only issue with Audyssey was with the 885 that I owned that put the sub distance at much less than it actually was. As is the norm it should be calibrated at a greater distance as all other Audyssey calibrations I had done. A quick PM to Chris at Audyssey and I was all set.
I got a great quote for the R-972 from a S/N dealer and was very serious about buying one. But I will not consider it now seeing the issues that Noah and others are having. I just do not have time to fool around with a component hoping it will work as intended. The other factor for me is in its present form in the R-972 Trinnov does not look to be the game changer myself or many others thought it would be.