Originally Posted by kaydigi
I understand what you and few other posters are saying, but I still feel that the first words out of Alcia's mouth should have been "I am Alcia Florrick with "Lockheart minus Garndner" blah blah.
I guess it doesn't matter in the long run, I felt it was cheap way to introduce tension.
It just doesn't work that way. You establish that you've reached the correct number before you identify yourself. If the answerer does that by answering the phone with the business name, *then* the first thing out of your mouth is "I'm Alicia Florick etc."
If you're calling what you expect to be a business line and get "hello" the assumption is that you've reached a wrong number. You then try to prove or disprove that by asking "Is this such and such company?"
If it might be a one-person business who uses the same phone for business and personal, and they answer "hello," you do the same. "Is this the so and so company?"
The show got it exactly right.
Ring. "Good Morning, this is GiantCorp, how may I direct your call?"
You've got the right number. It's a receptionist. You say "I'd like to speak with someone in Accounts Payable." The receptionist might ask "who may I say is calling?" and that's when you identify yourself.
Ring. "SmallCorp." You've got the right number, but no idea if this is the CEO or the custodian. "Hello, I'm calling from the law firm of Lockhart Gardner, and I need to speak with someone about an accounts-payable matter."
Ring. "Hello." Hm. Did I hit a wrong number? "Hi, is this the ABC Company?"
In no scenario is the first thing out of your mouth your own name. Unless your call is "Hi, this is Sally from Xfinity, and we'd like to talk to you about a great deal on our new HBO and Cinemax bundle!"