Onkyo NR5007 "official thread" - Page 10

Originally Posted by Michaelmorio

Hello 5007 Owerners,

I posted this question in the 3007 thread but I haven't received any response for about one day and now decided to bring it over here.

I would like to know how well the Reon chip on the 5007 performs. I remember when Onkyo first adopted the Reon chip on the 875/905 line products, the performance wasn't so exciting. Remeber around that time there was the Toshiba XA-2 HD player with the same Reon chip and got rave reviews. So in comparison to it the Onkyo did poor job with the same stuff. I heard it got better on the 876/906 line products. But may be it was just an incremental improvement. Then now we have the 3007/5007 line products with the Reon chip. How does this generation compare to the previous one (876/906)? I would like to know how it performs on regular DVD, Blue-ray and over the air TV broadcasting. Thank you for your input here.

Michaelmorio

Originally Posted by Adamg (Ret-Navy)

Fellow TX-NR1007, 3007 and 5007 Onkyo owners,

Just got off the phone with Bob from Onkyo. Seems like I am the first person to complain about the audio/video dropouts and possible handshake issues to their web site. They don't and won't read outside forums or sources. So they are completely unaware that many people are having the same issues. They want to look into this problem, but according to them I am the only one who has submitted a complaint about it.

What we need is for everyone who is having this problem to go to the Onkyo site and report your issues with the units. This will get more attention and should lead to a firmware fix that all of us will benefit from.

Please go to the web page and fill in the forms and submit your complaint:

http://www.onkyousa.com/feedback_form.cfm

Thanks in advance for your cooperation in this effort.

Originally Posted by rickardl

Coming from a 876, I think the Reon is better now.
A nice new feature is the conversion to 1080p24fps for HDMI sources.

Originally Posted by Michaelmorio

richardl and Adamg,

Thank you for your feedback.
Do you think it's an improvemnt from previous models? I heard the Reon chip is by its nature limted or ineffective in making HD sources look better. I am particularly interestend in this point. Could you care to elaborate on this? Thank you.

Michaelmorio

Originally Posted by Suzook

here is the response........... shifting blame..........


"Thank You for contacting Onkyo USA Product Support.

Have you checked with panaconic, for any updates for there monitor, i no they are doing updates to some of there tvs, but also we have "Direct-tv, and PS-3" in the test lab, we have not had any problems with them so far.
david, "


mind you I told him I tried two brands of tv's and BOTH resulted in the same results. yep must be the tv's

Originally Posted by william06

Seems no one is going to accept responsability for the defects in this technology. Especially when there are so many inconsistancies. Also they do not listen completely, they only hear what they want to. We pay fairly big buck on these units and should expect them to work as advertised. Mabey it will take some major legal action to wake them up.

Originally Posted by Michaelmorio

How many of the owner of the 5007 have this problem? Does this problem apply to the 3007/1007 models too?

Michaelmorio

Originally Posted by rickardl

Better, yes. How much? Don't know.
Don't have any native HD sources to look better, only upscaled ones.
Main benefit is upscaling SD, not sure HD "cleaning" should be necessary.

Originally Posted by william06

There seems to be problems scattered through the different 0007 threads of varying degrees. I really do not want to bust on these units they are basically tremendous performers and a great value. Just when you have issues the Onkyo people do not want to acknowledge them they act as if every report is the first one and seem to care less in fact they act like you are insulting them. Yet the service centers are more aware and responsive. I have yet to have a response from the on line program.

Originally Posted by Michaelmorio

William06,

I am thinking of buying the 3007 and it kind makes me feel scared.

Michaelmorio

Originally Posted by william06

Well those of you who follow this thread know I had an issue of my audio not comming on after the receiver was off for some time. I had to turn it off and back on again to get audio. No reas help at all when I wrote on the site to onkyo. And they actied like I was insane when I spoke to them. After I spoke to the local regional service center it was discused as an issue with the cable box and incompatability with HDMI and I switche to that one connection to component and optical. Sure enough all was well. Yesterday I listened to my Elite SACD over HDMI turned it off and after dinner no audio. Same problem. Last night I watched a film on Elite 23fd turned off went to bed this morning No audio till I turned it off and switched to cable. So the issue is on All HDMI connections ready to toss this piiece of garbage. I guess I will talk to onkyo again and get the take it in for service again. 6 weeks and I get no piece of mind or can relax with this unit. Also starting to get more drop outs again I have gotten used to the clicking. The clicking means it is working no clicks no sound.

I also went to the onkyo site and filled out another report. I still have had no feedback from the last one.

Originally Posted by oztech

Will the dealer you bought it from help you out.

Originally Posted by william06

no past return date, I have a feeling this is going to go down hill from here. Yes your right about onkyo. Untill they get these problems solved I woudl reccomend as tempting as all the great features people stay away. For now, and all with issues become relentless in letting them know.

Originally Posted by Suzook

Ok the clicking with source changes is DRIVING ME NUTS now... Program in DD then goes to commercial in PLII CLICK. Then back to DD....CLICK.

And now, I am getting audio drop outs for a split second which means even more clicks.

I am already OVER it.


in a hour long show, I have 16 clicks and drop outs of audio.

ONKYO fix this is I am selling this receiver

Originally Posted by akopperl

I also have had zero issues with blu-ray, DVD and audio streaming (squeezebox). I haven't watched many blu-rays, but I have listened to a lot of music. It's just odd because it only happens on certain shows. Also, normally I equate dropouts that would be the fault of the receiver as more random in nature (not repeatable if same passage is played back). However, I can replicate each "dropout" over and over. Therefore, I think either there must be something wrong with signal from the source or the 5007 is not handling something specific in the audio stream correctly (which should be correctable via a firmware update).

Originally Posted by MikeS123

I was looking at some of the good deals on the NR-906, which looks to have much the same specs of the 5007 except the two additional channels. Does anyone know if the firmware updates for a 906 bring the processing capabilities up to the ability of the 5007?

Originally Posted by Dalumberjack

I had the 906 and went to the 5007. When my 5007 worked, to my ears it sounded a little fuller and just over all a better sound stage. The internet radio feature is also awesome (pandora) and the .2 is a plus. OF course... who wouldn't want 9 possible speakers if they do the firmware update.

Originally Posted by william06

Hey guy have you got your 5007 back yet from service. I will be interested to see what they diagnose. Mine is now having further issues. When In the past I had my cable box into the 5007 via HDMI when I turned it off for some time and when I turned it back on no audio. I had to turn it off and on to get audio. Than a suggestion from service cent was it is the HDMI Cable Handshake issue. So it tried component and optical. All was fine. Until the other night watching BD than off and next AM no audio till i turned off and on. Same with elite sacd. Means it is not just cable handshake issues. Only other thing is I have both outputs via HDMI 1 sub to PJ one Main to rear proj dvi tv.