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Onkyo NR5007 "official thread" - Page 26

post #751 of 767
Quote:
Originally Posted by kwangomango View Post

But PCM is still digital though, isn't it? Analog is just referring to L/R analog phono inputs.

Yes, PCM is digital. The point is that with PCM, the digital audio signal is always present (or at least it is with my PVR). But in my case, I find that when set to DD, the signal disappears when you Pause, FF etc. So I expect that in the absence of a digital signal, the AVR is switching to the default which is analog.
post #752 of 767
I can't recall, but is there a way to turn HDCP off in the AVR? This might be a workaround for the problem you describe for PVR's anyway (assuming you don't watch any 1080p on your pvr). I think my DVDO Iscan Duo has the ability to turn off HDCP, but I don't have it hooked up in the order that I could test this on. I suppose I could switch things around for a test.
post #753 of 767
Quote:
Originally Posted by LesE View Post

Yes, PCM is digital. The point is that with PCM, the digital audio signal is always present (or at least it is with my PVR). But in my case, I find that when set to DD, the signal disappears when you Pause, FF etc. So I expect that in the absence of a digital signal, the AVR is switching to the default which is analog.

Thing is though, there is no clicking for DD if you disable the subwoofer. This Digital to Analog fallback maybe a red herring.
post #754 of 767
Quote:
Originally Posted by kwangomango View Post

Thing is though, there is no clicking for DD if you disable the subwoofer.

Doesn't that suggest that the clicking is something to do with switching in the LFE or sub circuitry on a DD signal then? If so, then clearly, disabling the sub will mean that the Onkyo doesn't need to switch the circuits, hence no relay sound. Isn't it a bit like saying that if you don't turn the amp on then it won't click at all?

Kind Regards,

Keith
post #755 of 767
Quote:
Originally Posted by kbarnes701 View Post

Doesn't that suggest that the clicking is something to do with switching in the LFE or sub circuitry on a DD signal then? If so, then clearly, disabling the sub will mean that the Onkyo doesn’t need to switch the circuits, hence no relay sound. Isn’t it a bit like saying that if you don't turn the amp on then it won’t click at all?

Kind Regards,

Keith

The Onkyo is switching off the subwoofer channel whenever the sound is muted or it loses lock on the signal from Pausing, FF/RW, Channel Skip etc. Hence the relay clicks. This is with DD2.0 output to 5.1 using DPLII or Neo6. However with 2Ch PCM output to 5.1 we hear no clicks because the subwoofer channel is not being muted.
Why are they being treated differently? Just pressing mute on the remote causes one to click and the other not to, so it is just a difference in processing logic made by the amp.
I have already emailed Onkyo European support, but the language barrier and their slow responses haven't really got us anywhere.
post #756 of 767
Quote:
Originally Posted by kwangomango View Post

Thing is though, there is no clicking for DD if you disable the subwoofer. This Digital to Analog fallback maybe a red herring.

I tried it for myself and you are correct that disabling the subwoofer eliminates the clicking for DD. I'm at a loss to explain that one. However, I wonder which one is the red herring. I may try connecting an analog source to the CBL/SAT analog audio IN to see if it does in fact switch when there is no digital audio present on the HDMI/COAX/OPTICAL IN.
post #757 of 767
I would like to thank everyone for their input regarding my clicking issue. I have not been able to troubleshoot yet, but when I do, I'll reply back with what worked - if anything does...Thx specifically to Keith and Kwango...Tony
post #758 of 767
Quote:
Originally Posted by LesE View Post

The point is that with PCM, the digital audio signal is always present (or at least it is with my PVR).

Maybe not a good comparison: for the DVRs I've used (RTV 3k, 5k, TiVo S3), the digital outs are always "hot." In fact, the instructions for the digital autoswitches I've use make a point of this when discussing priorities.

Back on topic . . . .
post #759 of 767
UPDATE: The cause of our ONKYO PR-SC5507p pre-pro Internet Radio problem has been solved! (*NOTE: Solution probably also relates to Integra 80.1 pre-pro Internet Radio function as well as possibly the new ONKYO PR-SC5508p and Integra 80.2 Internet Radio function as well)

The cause of all of the Internet Radio problems that we were having was an IP Address Conflict. This was the culprit behind our inability to use the ONKYO's Internet Radio function without serious problems (for details on the problem we were having see below).

The solution to the problem: We assigned new STATIC IP Address outside of the DHCP Range. This completely took care of ALL of the issues we had been having; no more audio distortion, no more audio sync problems, no more "clicking" or "popping" when the Internet radio is playing and the text now streams across the screen without any jerking or other issues.


Outline of the original problem that we were having with the Internet Radio feature:

About four months ago I hooked up our ONKYO 5507 to a LAN cable connected to our high speed Comcast broadband network for the first time and when I turned on the "Internet Radio" feature I noticed there was an audio distortion and "clicking"/"popping" problem, when music or audio was playing, however I was busy at the time and I did not have time to trouble shoot it. A few days later I tried to use the Internet Radio feature on the pre-pro again and experienced the exact same problem. I have tried using the "Internet Radio" function on the ONKYO 5507p numerous times since and have had the same results which makes the "Internet Radio" feature on this ONKYO 5507p totally useless. I am therefore sending this unit in for repair or replacement at the request of ONKYO.

Here is the problem: When the HDMI cable is connected from the Pre-pro to our SONY VPL-VW60 1080p projector, when I bring up a radio station on the ONKYO 5507p using the "Internet Radio" and the specific song (or talk radio station) completely buffers up and starts playing, as soon as the text scrolls across the screen and the seconds the song has been playing tick by or are counted, I am getting tremendous sound distortion and loud "clicking" or "popping": The text naming the song, does not scroll across the screen smoothly but it jerks forward and haltingly moves forward once a second as the seconds counting the length of the song, or the length of time the program is running. The sound goes out of sync and there is an audible "click" or "pop" every second in time with the timing counter and the moving forward of the text of the song. (*Note: ONLY THE VIDEO SIGNAL IS BEING SENT TO THE SONY VPL-VW60 1080P projector VIA THE 1.3a HDMI CABLE. NO AUDIO SIGNAL IS BEING SENT TO THE PROJECTOR from the ONKYO pre-pro AT ALL.)

However, when I leave the Internet radio on and the song is playing and the HDMI cable is still attached to the 5507p and the projector and I dump out of that "Internet Radio" screen by going to the ONKYO pre-pros menu "set up" screen (*Note: the Internet radio audio is still playing.) the sound distortion, along with the "clicking," and "popping" IMMEDIATELY goes away completely and the audio plays perfectly!

This also happens if I disconnect the HDMI cable that is connected to the SONY VPL-VW60 from either the 5507 pre-processor or from the projector. If I disconnect either end of the HDMI cable (from either the 5507 pre-processor or from the projector) and am still in the Internet Radio screen mode with the video of the song scrolling across the screen (only now you can no longer see the video information because the cable connection to the projector is disconnected) the audio distortion along with the clicking and popping IMMEDIATELY disappears, even though, I have not gone from the Internet radio screen to the ONKYO "Set Up" menu screen.

*Note, VERY IMPORTANT: There are audio distortion, audio sync issues and "clicking", "pops," once every second as the song information jerks forward and the timer clicks off the seconds EVEN IF THE PROJECTOR IS OFF/ON STAND BY OR IF THE PROJECTOR IS OFF AND ALL POWER IS TOTALLY REMOVED FROM THE PJ BUT THE HDMI CABLE IS STILL CONNECTED to the projector.

I also noted that if I go to ANY specific Internet Radio channel/station and open it up and begin to play the song, or listen to the news, ANYTHING; that screen with the moving text and the second counter is counting (Or the page has static text BUT the second counter is still counting every second) this screen ALWAYS distorts the Internet Radio audio. IF I leave any specific station playing anything (song or news/talk radio, it does not matter) the audio sync and distortion problems, along with clicking and popping sounds are ALWAYS there.

But, If I leave the song on/playing without stopping it and dump out of that screen to the ONKYO "Set Up" menu screen or dump out to the "My Stations" screen, with the song/sound still playing; ALL OF THE AUDIO PROBLEMS IMMEDIATELY DISAPPEAR.

If the image on the screen is COMPLETELY STATIC/no movement at all, then there aren't ANY audio distortions, BUT as soon as the Internet Radio goes to a specific screen where TEXT is SCROLLING and the SECOND COUNTER is COUNTING THE SECONDS of a song, or just the SECOND COUNTER is COUNTING THE SECONDS, then I have distortion and audio problems WHETHER OR NOT THAT IMAGE IS VISIBLE ON THE SCREEN, BEING PROJECTED OR EVEN IF THE PROJECTOR IS TOTALLY OFF AND ALL POWER IS PREVENTED FROM REACHING THE PROJECTOR AT ALL AND NOTHING IS BEING PROJECTED ON THE SCREEN, I am still getting the same audio distortion!

BUT if I DISCONNECT the 1.3a HDMI cable from either the projector or the ONKYO pre-pro, even if the Internet radio is on a specific station playing a song and the text is scrolling and the counter is counting (but you can no longer see it because the HDMI cable has been disconnected from the ONKYO 5507 or from the projector), then the audio distortion, popping, clicking, audio sync problems IMMEDIATELY DISAPPEARS! Does this indicate a problem with the ONKYO's VIDEO PROCESSOR?

I tried switching the HDMI cable connected to the ONKYO 5507p to the secondary HDMI out connection and made it the primary VIDEO out with the same result: audio distortion when using the Internet Radio function when the HDMI cable was connected to the to the projector.

This is VERY IMPORTANT: As soon as I move to the ONKYO "set up" screen the audio problems IMMEDIATELY DISAPPEAR even though the projector is on and connected to the Pre-Pro by the HDMI Cable.

I am only having a problem when the "Internet Radio" feature on the ONKYO is used.

*Note: I am not sending any audio signal to the projector from the ONKYO pre-pro, the only HDMI signal going to the projector through the 35 foot HDMI cable is the VIDEO SIGNAL.

I have played CD's, Blu-rays, DVD's, cable television and EVERYTHING ELSE with the projector on and connected to the ONKYO 5507 pre-pro, and everything: the audio and video works perfectly without a single problem.

So the ONKYO PR-SC5507p works fine for everything else except for the "Internet Radio" function.


*Note: if you are experiencing any of these problems with the Internet Radio function on your ONKYO or Integra pre-pro this is probably the cause and the solution:

The cause of all of the Internet Radio problems that we were having was an IP Address Conflict. This was the culprit behind our inability to use the ONKYO's Internet Radio function without serious problems.

The solution to the problem: We assigned new STATIC IP Address outside of the DHCP Range. This completely took care of ALL of the issues we had been having; no more audio distortion, no more audio sync problems, no more "clicking" or "popping" when the Internet radio is playing and the text now streams across the screen without any jerking or other issues.
post #760 of 767
Can't say that it is really a problem with the Onyko, it was your networking set-up. Did you have a static IP set up before or was it coming from the DHCP? I have a similar problem with one of my servers once, was no fault of the server, just the way I had the networking set-up.
post #761 of 767
Can the Logitech Harmony 650 Remote do all functions and specialty features as the original onkyo remote without head to head learning from the original ? Just a download is needed ? Is the Logitech Harmony 650 Remote a good choice as a replacement or is the original onkyo remote the best way to go?
post #762 of 767
Anyone tried passing a 3D-signal through the 5007? Does it work in any way?
How about 3d-solutions in general with this receiver? I guess the picture and sound has to be sent separately from the source..
post #763 of 767
Quote:
Originally Posted by kwangomango View Post

The Onkyo is switching off the subwoofer channel whenever the sound is muted or it loses lock on the signal from Pausing, FF/RW, Channel Skip etc. Hence the relay clicks. This is with DD2.0 output to 5.1 using DPLII or Neo6. However with 2Ch PCM output to 5.1 we hear no clicks because the subwoofer channel is not being muted.
Why are they being treated differently? Just pressing mute on the remote causes one to click and the other not to, so it is just a difference in processing logic made by the amp.
I have already emailed Onkyo European support, but the language barrier and their slow responses haven't really got us anywhere.

I was wondering if you have had any luck with this. I'm running into the same thing and it's starting to get really old. I love my onkyo, but absolutely hate the clicking it makes.

I haven't really tried changing anything yet, and wondered where you got with this whole thing.

Thanks.
post #764 of 767
anyone had their 5007 repaired for hdmi issues?

for mine, one day it no longer would display via hdmi

after repair i saw these items replaced:

435031204R1 "CARBON"
342100401R1 " "
374721044T Capacitor
3981G1017R2 "

however, now although it seems to work, after 5 minutes consistent lockups no matter what the source

the work is under warranty, but at 60 lbs, sneaker netting this isn't fun
post #765 of 767
Yes, I had to send mine in for repairs last year. They replaced the HDMI board, like so many others. While it was in for repairs, I bought a USB laptop cooler to set on top of the unit. Even though it's on an open shelf, the fan helps!

I'm going to have to redo my whole setup once I move!!! Can't wait!
post #766 of 767
Hi All ! Don't know where else to turn but now I've got this problem with dvd playback on my new HDD recorder LG HR925. I've had the 5007 for several years with a Panasonic BD-30 player and never had a problem with dvd's, cd's or blu-ray discs. Both did hdmi 1.3 but now this new one got hdmi 1.4. Still hooks up with a hdmi 1.3 cable (don't know if it should be 1.4 cable). Anyway - everytime I play a dvd movie and get to chapter marker it does a hickup in sound - like sound drop out + a click in the 5007. When I hook up the LG player to tv directly - there may be a micro pause but not as big as when hooked up through the Onkyo.
My setting for hdmi out is through + I did try to turn off the video processor (vcr/dvr button + return button) - no luck.
Funny thing is - when playing blu-rays I dont have this - only dvd's on the LG - so is it LG that got fault (updated with latest firmware) ? Sometimes it's not only at the dvd chapters - sometimes also in different scenes with a lot of action ?

Is it a hdmi 1.3 vs 1.4 thing ? (there is no way I'm going after a new Onkyo like 5010 - even though I fancy it :-) )

Still got my Panasonic bd-30 - so will hook that up again and try to compare the exact same scenes to check for hickup's !

I fear it's a hdmi handshake problem.

Really hope someone here got ideas !

Regards
Thomas
post #767 of 767
Hi again !
Found some of the solution - unable to bitstream to onkyo from LG - then I get the hickup's. When doing PCM from the LG - no hickups and no problem at all - so it has to be something with hdmi 1.3 vs 1.4 thing.

/Thomas
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