Originally Posted by frank1940
I received my Panasonic PT-AE4000U projector on December 3rd and set it up that very same day. I have a 2.35:1 screen setup and use two Lens Memory positions to store the zoom and focus settings for both 1:85:1 and 2.35:1 pictures. Everything worked fine for the first two weeks or so. Then one evening when I switched from one aspect ratio to the other one, the picture ended up seriously out of focus. I refocused for both aspect ratios again and stored new settings. Everything was fine for a week or so, and then it happened again.
This time, I observed that the projector did not respond to the focus' commands from the remote. (Push Lens' button once.) It did respond to the zoom buttons. Then, all of a sudden, it began responding to the focus commands again. (Note, I did not physically touch the projector or the lens.) After that episode, it worked for a few more days.
It happened again on January 2nd. This time, the projector was not responding to the focus buttons when I tried to adjust the focus. Then, all of a sudden, the picture just snapped from out-of-focus to in-focus almost instantly. I decide that enough was enough.
I call the 800 number and spent 45 minutes in a queue, talking to several different people with what appeared to be a Spanish accent. Each one promising me that they would transfer me to the proper department. I was then disconnected!!!!!
I went on-line to the Website listed on the warranty sheet and found that Panasonic had a local repair facility in Parma, OH. I called them and They said they could repair it. I boxed it up and shipped it to them. No time frame given for the repair. I have called, verified they have received it and that it has been assigned to a tech.
I will post back when I get it back as to the cause of the problem.