Originally Posted by Kirk Ritari
We’ve researched WilliamG’s complaint, and we appreciate his frustration. However, this is a DOA issue, and not a “return” issue. Panasonic allows 30 days or 5 hours (whichever comes first) to DOA home theater units, and 30 days or 10 hours to DOA business units. They are very strict about this time frame. We are no longer able to contact Heartland to set up service – Panasonic is filtering everything through their tech support department, therefore we have to instruct customers to call them directly when they have an issue that requires repair. We try to make it as painless as possible, but must follow the manufacturer’s policies, especially on DOA’s.
I appreciate the email, but I do still take issue that the first person I spoke to at Projectorpeople told me that despite being just outside the 30 days it should be fine to get a replacement. This got my hopes up until I was transferred to customer service that basically told me to bog off. I won't push it, since the return policy is explicitly stated on your site, but, I suppose, I was hoping for some "customer service," since essentially you don't have such a thing after 30 days.
If the first rep hadn't "misled" me, I'd have been less bothered.
Originally Posted by Mopar_Mudder
After rereading some of WilliamG’s post things seem sketchy
One post says he has 27 hours on it.
Then in another post he has just over 4 hours on it and doesn't even have a screen on it........
So how many hours are on it and how did you do any good comparison with out a screen. If you have 27 hours on it how could you possibly expect them to take it back...
Not sure where the confusion or "sketchiness" is.
Here's my first post from April 5, the day I got the projector delivered, and IMMEDIATELY bring up the color uniformity after projecting it against a white wall in my apartment to test for the size screen I wanted to order. At that point, I had ZERO hours on the lamp.http://www.avsforum.com/avs-vb/showt...=#post18439384
And then here's a post from May 11, where I STILL mention the issues after having moved to my house and JUST received my SeymourAV screen that day, and mounted it. (I had 4 hours on the lamp by the end of the day of testing it)http://www.avsforum.com/avs-vb/showt...=#post18618538
Now, as of June 3, I have 27 hours on it after using it in the hope the uniformity issues would disappear. They didn't, got worse, and now I have dust blobs, too! I never tried to return the unit to Projectorpeople after 27 hours. Not sure where you got that from? The only reason Projectorpeople reps turned up in this thread is because I expressed displeasure over my experience with them a month ago after they emailed me this week to see how my Panasonic was doing, (because I was just outside the 30-day return policy, despite having less than 5 hours on the lamp - see above response).
But feel free to keep calling it "sketchy." Obviously I'm a noob and troll, and a shill for Epson.