Wow. Just wow. Just got off the phone with Panasonic Tech Support (888-411-1996 if you ever have the displeasure of calling them). The BEST they could offer was, "We'll mail you a shipping label so it can come back via GROUND shipping (from Seattle to Kansas!!). I told them I'd already sent it back to them via 2-day and paid for that, so do me the courtesy of sending me a 2-day label.
And the answer was no, of course. They basically offered me no apology, no reasoning, nothing. So, basically, 2.5 weeks after sending it in via 2-day, I get it back in worse shape than it going in, and the best they offer is to take it back from me via an even slower shipping method. I can't help but laugh... OH, and they didn't fix my dust blobs! I'm rolling in the aisles..
I'd heard that Panasonic had crappy support, and hey - guess what? All those people were right.