Hello, long time lurker, first time poster. Please be gentle.

(and sorry for the long post)
I've had one of these projectors for over a month and I'm having an issue with it that I have not seen anyone mention on this forum. I did my best search, but there's no way I have time to read this entire thread so if I missed a discussion on this topic please point me to it.
When saving a zoom/focus setting in one of the 6 memory positions, my unit does not save the image in the exact zoom and focus I intended to save. It always seems to save as a slightly smaller image that is slightly out of focus. And it seems to do this at random, so if I attempt to save a zoom position 3 or 4 times, one of those times it will be close enough to what I wanted so I will keep it. I've also noticed that if I "load" one of my zoom settings and then save that setting in another memory slot, the two memory positions will not match even though they SHOULD be perfect clones of each other. Which makes no sense to me.
I ended up doing a lot of testing because I was attempting to do a CIH setup and set it up with as little overscan as possible in each position, and every time I thought I had it perfect, the next time I loaded a zoom memory the image would shift enough that it was not filling the whole screen and it was driving me crazy. My solution to this issue has been to set it up with a lot of overscan so that even if my image shifts a little, I won't notice it because the image will still be filling the whole screen into the black velvet borders. But this does not fix the focus issue, so sometimes I will manually focus the unit before watching a movie because the zoom memory did not end up in the exact sweet spot.
Anyway, I'm wondering if this is an issue on all of these units or if mine is defective. You guys are somewhat anal retentive so if you all have this issue I'm really surprised nobody has brought it up. The store I bought it from is having trouble talking to Panasonic because their rep was let go recently. And I've tried emailing Panasonic myself but they have not answered. I'd really appreciate any advice you guys can give me.
Thanks!