Originally Posted by FloridaDude
+1, a new panel is the better option.
That sucks it's taking so long;
What are they doing, sending it by canoe?
But definitely go with the new panel, hope you get it sorted out.
Haha... I was thinking the same thing. I followed up on the service order last week. Found out that the local guys reported the shipment as cancelled way back when a replacement set was offered - which was the opposite of what I wanted - and what they told me just a month ago. Originally, in September, I declined the replacement tv offer and asked for a new panel - which the previous rep confirmed was in progress.
Anyways, bad news turned to good as I took matters into my own hands. After 3 1/2 months, I figured why not. I took the tv off the wall to try and loosen all the screws again. I did some trial and error, putting it on the stand and lightly brushing the affected area to see if that helped, then putting it back on the wall. I also took the mount brackets off completely, and with that, the iffy local dimming node seemed to be much less noticeable.
The trick that eventually fixed it was swapping out the bracket spacers that came with the Sanus mount for the spacers that came with the tv - an overlooked packet hiding out in the box. They were wider and shorter, and seemed to fit the groove in the cabinet for the mounting screws perfectly. Apparently, the Sanus bracket spacers were putting too much pressure on the internal hardware surrounding the screw holes, possibly pushing on the screen.
I had to go to three local hardware stores to find the right screws (M8 1.25 x 25mm machine screws), but at last it's fixed. Watched Clash of the Titans the other night and it looked fantastic. So I finally get to enjoy the set and its fabulous picture! Cancelled my service order today.