Originally Posted by Cello Seattle
(they had an issue with the 'not created here' ego delema), but they continue to support as they can given parts availability, etc.
Is this supposed to be a joke? Parts availability is a direct result of them killing the brand and not supporting their dealers. AMX gets no pass on this decision and they did nothing to help the dealers except tell them to ask our clients to buy a new AMX system.
Phast systems "worked" only when you sold them as simple multi-room audio systems. The moment you stepped outside of that box your nightmares began. The problem? Phast (AMX) and their reps told us we could step outside of that box and when we did they couldn't support us and eventually bailed on us. Then they handed us the "not my problem" attitude. Don't sell it as an automation product if its only capable of mutli-room audio.
Their LCD keypads had major design flaws that were never corrected. When installing the keypads the glass would break or the connector would break. Not a huge problem for technicians because after breaking a few we learn what not to do. Now add in the homeowner and the painter and the alarm guy who wants to see whats in the wall and you have a major design flaw. This would have been an easy fix. Build the keypad so that the faceplate is removable leaving the glass and connector intact. You know... like how every other keypad on the face of the planet is built.
Their cardframes & cards were buggy garbage. Their software was a joke. 1/3 of our service calls were moving the cards from one bay to another physically or in software. Thats right... sometimes we could get it to be 'seen' again just by moving it in software. Not ready for prime time.
We only have a few Phast systems left that we service but we had dozens out there. After spending twice as long and replacing most of the hardware 2 or 3 times and giving up on implementing features that reps promised were possible... we did finally get the system stable and it lasted for years. Would have been great if we could have gotten the client or AMX to pay us for the labor we gave away to make those systems work.
And finally... the worst part about dealing with Phast was that every single time you called tech support you heard the same 2 lies.
#1. What build are you running? Oh well thats your problem right there.
#2. We havent heard of that problem before. Are you sure its not your wiring?
Companies don't get away with that crap now because the moment something starts failing everyone hits the forums. Ask RTI about that. All they had to do was say "Yep, those keypads suck. I will overnight some new ones to you. Sorry about that."
I can't believe i forgot to mention their garbage lighting that they abandoned forcing us to sell other lighting products at cost to keep the clients from suing us.