Originally Posted by |M|B.M.F.
I believe others Billybobjimbob and astral-essence have reported the sub 2 cutting out with loud poping noise followed by the sub shutting down - indicated by a flashing blue logo light and the sub not producing any sound. As of late, I have been having the exact same thing happen with my Sub 2. If i have my Anthem volume set at -5db or higher the sub cuts out in several scenes of several movies. Specifically, the scene in Tron when the son enters the digital world via the laser. The volume level of the sub is set at 1/4 from the min setting. Sub level is -2 in my D2. The sub2 is also pbk and arc ed. . Sub is set as flat.
I have to unplug the sub then wait about 2 minutes for the light to slowly go out and then plug the sub back in to get it going again.
Any updates from paradigm support for those that experienced this problem as well?
I am going to contact tech support tomorrow and find out what they can do.
There is not way I am going to box this thing up and take is some where for repair. Oh, and I have my sub2 hooked up to a 240V line.
OK folks...here is the final update in regards to the SUB2's cutting out. We were working with Piero at Paradigm (who by the way was extremely and lightning fast in his responses and on top of the issue immediately) to try and troubleshoot the issue. He was in the process of shipping out a brand new SUB2 to my dealer so that I could send mine in so they could try and replicate the issues with the same movie scenes I had provided.
It just so happened that while this was in the process, my audio guys had come over to reinstall my anamorphic lens and install my Audioquest balanced cable and remove the RCA that was currently being used. Basically one SUB2 was using a balanced cable and the other was not because Audioquest had originally sent the wrong one. Let me make a long story short and just say this..........after a weekend of troubleshooting, re-reading the manual and testing the SUB2's over and over the problem was completely gone. After discussing this with Piero and him discussing it with the D2V designer, this is what we were told:
"The Sub 2 designer mentioned that if one sub is being fed a higher output, the next Sub would easily clip, causing both of them to shut down, and possible tripping the breaker." and they confirmed this by saying "Yes, you should not run with two different connections with this design."
So basically for anyone wanting to run multiple SUBS with a D2V, the message from the team is basically make sure you run one or the other in terms of Balanced or RCA and not a combination.
Have to say that the guys at Paradigm really jumped on trying to get me a resolution ASAP which at that point was to get me one of the next Subs off the production line. It was about to be shipped but we were able to stop it as the problem was fixed in time. Excellent customer service experience with Paradigm and of course my dealer here in San Diego - DSS Systems. Mark is always on top of things and gets things taken care of asap.
I now can play the SUB2's are literally ear shattering levels, wide open all day long! They eat everything thrown at it without even a slight hiccup.