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The Onkyo TX-NR3007/TX-NR5007 common questions/issues/hints/answers thread - Page 123

post #3661 of 4713
Quote:
Originally Posted by btinindy View Post

Have you left it unplugged overnight? I had some video issues that would not clear up with short unplug or reset, but after being unplugged overnight it cleared up and has been fine ever since. I know how frustrating this can be, so it might be worth a try before getting it ready for a trip to the repair center. I am fortunate enough to have a good one locally. That was part of what influenced my decision to buy the Onkyo. With so much jammed into one box there are bound to be issues. Hope it works itself out.

i unplugged it before i left for work this morning, so i'm going to go plug it in and see what happens. talk to the local service center (luckily, its only about 30 blocks south of my office)

edit: no luck, same behavior after plugging it back in this evening
post #3662 of 4713
Quote:
Originally Posted by mikebridge View Post


i unplugged it before i left for work this morning, so i'm going to go plug it in and see what happens. talk to the local service center (luckily, its only about 30 blocks south of my office)

edit: no luck, same behavior after plugging it back in this evening

That stinks. At least you have an authorized service center close, but you still have to unhook everything and lug it around. They typically do fast turnarounds for Onkyo as that is a requirement for them to be authorized. Mine took 3 days for a bad HDMI board. Might be a good time to catch up on your reading!
post #3663 of 4713
Quote:
Originally Posted by btinindy View Post

That stinks. At least you have an authorized service center close, but you still have to unhook everything and lug it around. They typically do fast turnarounds for Onkyo as that is a requirement for them to be authorized. Mine took 3 days for a bad HDMI board. Might be a good time to catch up on your reading!

Your lucky they have a fix for your defect, If it was a denon or a toshiba you maybe would not be so lucky.. Onkyo cares !!!
post #3664 of 4713
I need a receiver to power a whole house audio set up with 2 zones and speakers in about 5 rooms. I found a great price on a refurbished 3007 but all the talk about clicking noises and pandora freezing has me wondering if i should just go with a 1008? I have an external amp to power all of the extra speakers so power isn't the highest priority. Also i dont care too much about video and audio eq and signal processing features.
post #3665 of 4713
Quote:
Originally Posted by Soonerwatch View Post

I need a receiver to power a whole house audio set up with 2 zones and speakers in about 5 rooms. I found a great price on a refurbished 3007 but all the talk about clicking noises and pandora freezing has me wondering if i should just go with a 1008? I have an external amp to power all of the extra speakers so power isn't the highest priority. Also i dont care too much about video and audio eq and signal processing features.

Hello,
If using outboard amplification and not caring about Video Processing, there seems to be no reason not to get the 1008 and have HDMI 1,4.

The Reon Processing is huge in my HT as my Sony TV does not have very good Video Processing and to be able to send the Native Resolution to the Panel has made a profound difference.
AD
post #3666 of 4713
got it back today, they replaced the HDMI board. its hooked up, firmware updated, and seems to be functioning fine.
post #3667 of 4713
Quote:
Originally Posted by mikebridge View Post

got it back today, they replaced the HDMI board. its hooked up, firmware updated, and seems to be functioning fine.

When I had mine replaced the internal temp was cooler and has remained so. Just curious if you notice anything different in this regard?
post #3668 of 4713
Will it be a good upgrade from the 876 to 5007 regarding power and sound quality?
post #3669 of 4713
Some may know this and/or it may have been posted somewhere in the last 122 pages, but I wanted to post here anyway since its really a PSA.

I love the network interface but have been frustrated I can't random play from multiple genre's. I tried playlists, but quickly found when they get big the inter-song time gets big, too (like 20s or more in many cases) which is simply unacceptable. I tried using the star ratings, but the "X or more" makes that impractical, as well. I was about to subdivide all my folders on my WMP server so I could use the "folders" category to accomplish this when I decided to do a little Googling. Glad I did!

As it turns out, you can apply *multiple* genre's to that field if they're separated by a semicolon! (e.g. "genre1; genre2", note the white space after the semicolon, that's critical.) Using this method I was able to create new super-genre's to group all my "like" music while still maintaining my original categories (songs appear in both.) So now when I choose random play from one of these super groups I get the larger grouping of songs I wanted all along without having to make any serious changes to my tags or files.

Hope this helps someone who's looking to accomplish the same thing.
post #3670 of 4713
Quote:
Originally Posted by Doug G View Post

Some may know this and/or it may have been posted somewhere in the last 122 pages, but I wanted to post here anyway since its really a PSA.

I love the network interface but have been frustrated I can't random play from multiple genre's. I tried playlists, but quickly found when they get big the inter-song time gets big, too (like 20s or more in many cases) which is simply unacceptable. I tried using the star ratings, but the "X or more" makes that impractical, as well. I was about to subdivide all my folders on my WMP server so I could use the "folders" category to accomplish this when I decided to do a little Googling. Glad I did!

As it turns out, you can apply *multiple* genre's to that field if they're separated by a colon! (e.g. "genre1; genre2", note the white space after the colon, that's critical.) Using this method I was able to create new super-genre's to group all my "like" music while still maintaining my original categories (songs appear in both.) So now when I choose random play from one of these super groups I get the larger grouping of songs I wanted all along without having to make any serious changes to my tags or files.

Hope this helps someone who's looking to accomplish the same thing.

Doug,

Nice find! You did mean semicolon, right?

Todd
post #3671 of 4713
Todd - Yup! I must have been so excited by this find (or that the Red Sox finally managed to win a game) that I completely brain farted on that. Somehow I realized this mistake as I was laying in bed this morning so I logged right on to fix it first thing! DOH!
post #3672 of 4713
Thread Starter 
Quote:
Originally Posted by roddis View Post

Will it be a good upgrade from the 876 to 5007 regarding power and sound quality?

I would go for the 3008 instead with MultEQ XT32.
post #3673 of 4713
Quote:
Originally Posted by roddis View Post

Will it be a good upgrade from the 876 to 5007 regarding power and sound quality?

Quote:
Originally Posted by rickardl View Post

I would go for the 3008 instead with MultEQ XT32.

I agree, either that or wait to see what comes out this fall, I see that some xxx9 models are already listed on the Onkyo site.

If nothing turns up that you like there is usually a deal or two to be had on the outgoing models when the newest models show up.
post #3674 of 4713
Thanks. I really want the front height channels, but keep the power of the 876. I found a used 5007, that`s why I asked here. I guess I`ll wait for used 3008 or 5008. It may be a while but will be worth the wait I think.
post #3675 of 4713
Quote:
Originally Posted by btinindy View Post
When I had mine replaced the internal temp was cooler and has remained so. Just curious if you notice anything different in this regard?
Got my 3007 back from repair, the HDMI board was replaced.
I'd had my 3007 for a year and 4 months, fortunately the warranty still covered the repair, even though it was 4 months over.
It seems to click less now, though I don't think it ever clicked as lound as some say it does. Could be I remember wrong, as it was in service for a month and a couple of days.
HDMI handshaking seems also faster, though again I might just remember wrong...
It runs as hot as before, maybe even a bit hotter, but again it could be my memory... but definitely it's not running cooler by the touch. Haven't checked the temps, but I don't have the temps written up before service, so that wouldn't help much.
Still, I'm satisfied with the service (I live in EU, Finland), even though it took over a month to get it fixed, that seems to be pretty much a standard time nowadays whenever sometihing needs to be repaired. The unit is working fine again, and it did come back from service undamaged Hopefully it'll now last as long as my trusty old Sony STR-DB840QS AVR (7 years and still going strong! I had it set up the time my Onkyo was being repaired, and the sound quality was still pretty good. I'd even say sometimes it sounded even better than the 3007, especially ni stereo and if Audyssey was switched off in Onkyo. In movies the Onkyo is miles better, though)
post #3676 of 4713
Quote:
Originally Posted by mot67 View Post
Got my 3007 back from repair, the HDMI board was replaced.
I'd had my 3007 for a year and 4 months, fortunately the warranty still covered the repair, even though it was 4 months over.
It seems to click less now, though I don't think it ever clicked as lound as some say it does. Could be I remember wrong, as it was in service for a month and a couple of days.
HDMI handshaking seems also faster, though again I might just remember wrong...
It runs as hot as before, maybe even a bit hotter, but again it could be my memory... but definitely it's not running cooler by the touch. Haven't checked the temps, but I don't have the temps written up before service, so that wouldn't help much.
Still, I'm satisfied with the service (I live in EU, Finland), even though it took over a month to get it fixed, that seems to be pretty much a standard time nowadays whenever sometihing needs to be repaired. The unit is working fine again, and it did come back from service undamaged Hopefully it'll now last as long as my trusty old Sony STR-DB840QS AVR (7 years and still going strong! I had it set up the time my Onkyo was being repaired, and the sound quality was still pretty good. I'd even say sometimes it sounded even better than the 3007, especially ni stereo and if Audyssey was switched off in Onkyo. In movies the Onkyo is miles better, though)
Onkyo receivers warranty is 2yrs, so it wasn't they were nice to you, they just fixed it under warranty.
post #3677 of 4713
Don't forget to use a fan for forced cooling on top or you will face the same problem (malfunctioning HDMI board) sooner or later again...
post #3678 of 4713
Quote:
Originally Posted by richardyc View Post

Onkyo receivers warranty is 2yrs, so it wasn't they were nice to you, they just fixed it under warranty.

No, it was only one year. For xxx7 models they were one year, for xxx8 they seem to be 2 years here. Though I do suspect the warranty should have been 2 years, if it is the same elsewhere in EU.
Quote:
Originally Posted by gurkey View Post

Don't forget to use a fan for forced cooling on top or you will face the same problem (malfunctioning HDMI board) sooner or later again...

I'd rather not. A device should be able to function more than a year without any additional cooling. My unit is placed so that it's on top of a drawer, with plenty of free air around it. Some coolers on top would not look very nice.
post #3679 of 4713
I was calibrating my display with the tools that are in some Disney Blu-rays, there's also a sound level calibration tool.
I have a 7.1 setup, with front height speakers, no surround back.
I like to use DPLIIz THX Cinema processing.

In the calibration when it outputs sound from both surroound speakers instead of surround back (EX), the noise is "pumping" in my right surround, left surround sounds just fine. Also when just the right surround is playing, I get no pumping. This pumping occurs only when any THX mode is selected
I haven't yet tested this with some other calibration tool, but I don't remember it pumping before. Maybe this fault came with the service
What's odd, is that it's only with THX modes.
Can anyone test if it's the same with their unit, maybe it's a fault with the DIsney calibration tool. I used both Wall-E and UP! discs. Same results.

Edit: Tested it with Avia also, same pumping sound when both surround channels are outputting with any THX mode.
post #3680 of 4713
Thread Starter 
Quote:
Originally Posted by mot67 View Post

I was calibrating my display with the tools that are in some Disney Blu-rays, there's also a sound level calibration tool.
I have a 7.1 setup, with front height speakers, no surround back.
I like to use DPLIIz THX Cinema processing.

In the calibration when it outputs sound from both surroound speakers instead of surround back (EX), the noise is "pumping" in my right surround, left surround sounds just fine. Also when just the right surround is playing, I get no pumping. This pumping occurs only when any THX mode is selected
I haven't yet tested this with some other calibration tool, but I don't remember it pumping before. Maybe this fault came with the service
What's odd, is that it's only with THX modes.
Can anyone test if it's the same with their unit, maybe it's a fault with the DIsney calibration tool. I used both Wall-E and UP! discs. Same results.

Edit: Tested it with Avia also, same pumping sound when both surround channels are outputting with any THX mode.

It is a THX feature called Adaptive Decorrelation which changes one surround channel’s time and phase relationship with respect to the other surround channel.
Many movie soundtracks have a mono surround track - especially those recorded prior to 1993. If you are sitting closer to one surround speaker than the other, the sound collapses to the one side "instead of accurately immersing you in the onscreen action".
By changing the time and phase, the collapse is avoided.
Adaptive De-Correlation, which, as the name suggests, adapts to the incoming signal. Content which is identical in both channels undergoes De-Correlation, the rest of the sounds intentionally steered to one side of the other remain as such.
post #3681 of 4713
Unfortunately experience of others will tell a different story, no matter if the unit is placed "free to air".
Look at the DIY repair thread which lists the heat problems (and its cure) with the HDMI boards of different Onkyo units.

I own several of the higher end models (300x and 500x) and have used fans on top as soon as I realized, what he culprit with the HDMI boards was (and still is). I rather prevent instead of risking an early failure of those rather excellent units.


Quote:
Originally Posted by mot67 View Post

No, it was only one year. For xxx7 models they were one year, for xxx8 they seem to be 2 years here. Though I do suspect the warranty should have been 2 years, if it is the same elsewhere in EU.

I'd rather not. A device should be able to function more than a year without any additional cooling. My unit is placed so that it's on top of a drawer, with plenty of free air around it. Some coolers on top would not look very nice.
post #3682 of 4713
Quote:
Originally Posted by mot67 View Post

No, it was only one year. For xxx7 models they were one year, for xxx8 they seem to be 2 years here. Though I do suspect the warranty should have been 2 years, if it is the same elsewhere in EU.

I'd rather not. A device should be able to function more than a year without any additional cooling. My unit is placed so that it's on top of a drawer, with plenty of free air around it. Some coolers on top would not look very nice.

According to the Onkyo Product page for the 3007, the warranty is two years:

http://www.onkyousa.com/model.cfm?m=...s=Receiver&p=f
post #3683 of 4713
Referbished is 1 Year I believe
post #3684 of 4713
Quote:
Originally Posted by rickardl View Post

It is a THX feature called Adaptive Decorrelation which changes one surround channel’s time and phase relationship with respect to the other surround channel.
Many movie soundtracks have a mono surround track - especially those recorded prior to 1993. If you are sitting closer to one surround speaker than the other, the sound collapses to the one side "instead of accurately immersing you in the onscreen action".
By changing the time and phase, the collapse is avoided.
Adaptive De-Correlation, which, as the name suggests, adapts to the incoming signal. Content which is identical in both channels undergoes De-Correlation, the rest of the sounds intentionally steered to one side of the other remain as such.

Thanks a lot! That would put my mind at ease, if it's intentional and not a fault.
In THX site it says:
"THX Adaptive Decorrelation subtly adjusts one surround channel’s time and phase relationship with respect to the other surround channel"
only with the test signal it really isn't that subtle, but I guess it would be more subtle with movie material. At least I didn't notice this pumping in volume when I tried it with a movie.
Quote:
Originally Posted by Mopar_Mudder View Post

Referbished is 1 Year I believe

My 3007 was a brand new unit, at least the shop where I bought it had no mention of it being a refurbished, and I have no reason to doubt it as I bought it as soon as the 3007 came available. I don't think they's had refurbished units for sale already then, as the 3007 had had just been introduced.
But I do think they had mistakely sold them with just 1 year warranty. I live in EU (Europe), and the Onkyo EU site does not say anwhere how long the warranty is for TX-NR3007. I did mail Onkyo over a month ago asking about the warranty, but have not yet received an answer...
post #3685 of 4713
Thread Starter 
Quote:
Originally Posted by mot67 View Post

Thanks a lot! That would put my mind at ease, if it's intentional and not a fault.
In THX site it says:
"THX Adaptive Decorrelation subtly adjusts one surround channel’s time and phase relationship with respect to the other surround channel"
only with the test signal it really isn't that subtle, but I guess it would be more subtle with movie material. At least I didn't notice this pumping in volume when I tried it with a movie.

Yes, I had the same experience once with a testsignal and wondered what was wrong with it...
but I have never noticed any bad side effects during movies.
post #3686 of 4713
Quote:
Originally Posted by mot67 View Post

But I do think they had mistakely sold them with just 1 year warranty. I live in EU (Europe), and the Onkyo EU site does not say anwhere how long the warranty is for TX-NR3007. I did mail Onkyo over a month ago asking about the warranty, but have not yet received an answer...

All warranties in the EU are, by law, for 2 years. The EU directive in question is 1999/44/EC. (http://eur-lex.europa.eu/LexUriServ/...9L0044:en:HTML) Not every European country has implemented this directive to date, even though the directive itself dates back to 1999 and requires every member state to have implemented it into their national law by 2002. Legal geeks might wish to read the stuff below, in italics. The rest of us can safely take no notice

Apologies to worldwide readers, but this has come up several times for European readers so it may be of some interest to anyone having warranty issues.

Kind Regards,

Keith

The Directive was passed on 25 May 1999 and took effect on 07 July 1999, which is the date of its publication in the Official Journal of the European Communities. Article 11 (1) obliged the Member States to "bring into force the laws, regulations and administrative provisions necessary to comply with this Directive not later than 1 January 2002." As eight Member States did not fulfil this obligation in due time, the European Commission sent so-called Reasoned Opinions to the governments of Belgium, France, Ireland, Luxembourg, the Netherlands, Portugal, Spain and the United Kingdom.
In order not to be inordinately circumstantial, it is enough to state that the above member states have implemented the Directive in their national law system since the issuance of these Reasoned Opinions. Furthermore, the Directive was implemented by not only these 15 countries but also by the ten states having joined the European Union on 01 May 2004, though these latter countries were not member states on the date of publication of the Directive in the Official Journal of the European Communities, i. e. on 07 July 1999. However, all states applying for a membership in the Union were highly required to harmonise their national law with that of the European Union. The issues to be regulated by the candidate states in accordance with the respective rules of the Union were defined in detail in the treaties on the accession concluded between the European Union on one side and the single applicant states on the other. Among other issues, also consumer law of the applicant states was prescribed to be harmonised with the respective EU provisions. Accordingly, the states, which joined the European Union on 01 May 2004 (like Hungary) implemented the Directive in their national law before their accession.
- 29 -
As a consequence of the above, the provisions of the Directive have already been implemented in the national law of each present member state, this way the high level of consumer protection aimed at by the Directive is hoped and expected to be realised in the near future.
post #3687 of 4713
You don't have to contact Onkyo but the dealer, who sold the unit.
He is responsible for handling anything within that 2 year time window.
Onkyo isn't your contractual partner, but the dealer is.

PS.: This holds true for Europe, but might not be the case for your country.
post #3688 of 4713
Quote:
Originally Posted by gurkey View Post

You don't have to contact Onkyo but the dealer, who sold the unit.
He is responsible for handling anything within that 2 year time window.
Onkyo isn't your contractual partner, but the dealer is.

Really, I haven't seen that written anywhere, could you provide a link or suggest a location to find that?

When I bought my NR3007, the selling dealer said, something like; during the first 14 days come and see us after that please call Onkyo...
post #3689 of 4713
Quote:
Originally Posted by Al Sherwood View Post

Really, I haven't seen that written anywhere, could you provide a link or suggest a location to find that?

When I bought my NR3007, the selling dealer said, something like; during the first 14 days come and see us after that please call Onkyo...

Hi Al,

Contract law may be different in Canada but certainly here in Europe, when you buy something the contract is between you and the person/company who sold it to you, not between you and the person/company who made it. It's difficult to see how the contract could be between the buyer and the manufacturer but that may well be how it works in your (beautiful) neck of the woods.

Cheers,

Keith
post #3690 of 4713
Well, it seems you'd really be better of contacting anyone else but Onkyo.
Before I got an answer from these forums by rickardl, I emailed them the same question about the pumping volume in THX mode when outputting a THX signal, and this is the answer I got:

Quote:


please try without THX DSP-Processing.
THX is a soundfield process, which detects the signal and add the THX soundprocess to it.
But this process works only with music, filmsoundtrack, ...


..like I didn't know that already, and I did tell them I had tried without THX and the sound was fine then.
Well, I'm glad there's more knowledgeable people in these forums than there are at Onkyo's. I know the people answering these questions are probably outsourced to other firm than Onkyo, and really have little 'on hands' knowledge on the products, and if an Onkyo engineer had been asked this I'm sure the answer would have been more or less same as that rickardl gave me.
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