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The Onkyo TX-NR3007/TX-NR5007 common questions/issues/hints/answers thread - Page 124

post #3691 of 4713
Quote:
Originally Posted by kbarnes701 View Post
Hi Al,

Contract law may be different in Canada but certainly here in Europe, when you buy something the contract is between you and the person/company who sold it to you, not between you and the person/company who made it. It's difficult to see how the contract could be between the buyer and the manufacturer but that may well be how it works in your (beautiful) neck of the woods.

Cheers,

Keith
Hey there Keith, next time I am in at that store I will ask for clarification to find out for sure...

At this point all is well so it will only be out of interest.

Yes, very nice especially this time of year, the days are getting longer and warmer too, but so is the lawn!
post #3692 of 4713
I updated my Onkyo with the latest firmware, and now I can't get Audyssey to work to calibrate my speakers, the network won't work to stream music from my computer, and in the set-up menu the remote controller setup is grayed out as well as network and firmware upgrade. I was hesitant to upgrade as this always happens to me when I upgrade anything! Any help would be appreciated.
post #3693 of 4713
Quote:
Originally Posted by Jay5298 View Post

I updated my Onkyo with the latest firmware, and now I can't get Audyssey to work to calibrate my speakers, the network won't work to stream music from my computer, and in the set-up menu the remote controller setup is grayed out as well as network and firmware upgrade. I was hesitant to upgrade as this always happens to me when I upgrade anything! Any help would be appreciated.

Try this - first unplug the AVR from the mains power, wait a few minutes and plug back in. Try running audyssey again.

If that fails, try this:

Factory reset:

1.Turn Unit on.
2.Hold down VCR/DVR button.
3.Press the ON/Standby button.
4.'Clear' appears in display.
5.Unit enters standby mode.
6.Power back on.


Then try Audyssey again. In above instructions, all actions are on the front of the AVR itself, not the remote.

Good luck.

Please report back your findings.

Kind Regards,

Keith
post #3694 of 4713
Quote:
Originally Posted by kbarnes701 View Post

Try this - first unplug the AVR from the mains power, wait a few minutes and plug back in. Try running audyssey again.

If that fails, try this:

Try a factory reset.

Turn Unit on.
Hold down VCR/DVR button.
Press the ON/Standby button.
'Clear' appears in display.
Unit enters standby mode.
Power back on.

Then try Audyssey again. In above instructions, all actions are on the front of the AVR itself, not the remote.

Good luck.

Please report back your findings.

Kind Regards,

Keith

I tried all of those things. I contacted tech support and he told me the same thing. Then He told me to bring it to a service center. All from upgrading the firmware! Now the Audyssey button is grayed out after resetting the unit.
post #3695 of 4713
Quote:
Originally Posted by Jay5298 View Post

I tried all of those things. I contacted tech support and he told me the same thing. Then He told me to bring it to a service center. All from upgrading the firmware! Now the Audyssey button is grayed out after resetting the unit.

OK. Have you tried reinstalling the firmware? Have you tried installing the FW from a USB stick instead of from the Internet? You'll need to download the FW update from Onkyo first obviously.

You sure you are using the correct FW update? (Sorry if that's a dumb question but it does happen).

Sometimes a reinstall of the FW does the trick. I've been caught like this myself and it taught me never, ever to upgrade FW unless I really have to have the feature that the new FW corrects or adds.

Kind Regards,

Keith
post #3696 of 4713
Quote:
Originally Posted by kbarnes701 View Post

OK. Have you tried reinstalling the firmware? Have you tried installing the FW from a USB stick instead of from the Internet? You'll need to download the FW update from Onkyo first obviously.

You sure you are using the correct FW update? (Sorry if that's a dumb question but it does happen).

Sometimes a reinstall of the FW does the trick. I've been caught like this myself and it taught me never, ever to upgrade FW unless I really have to have the feature that the new FW corrects or adds.

Kind Regards,

Keith

Well I guess reinstalling the firmware is worth a shot. I did use the USB method to upgrade originally. Here is the link to the website for the upgrade, 5th one from top. http://www.us.onkyo.com/download/software.cfm
post #3697 of 4713
Quote:
Originally Posted by Jay5298 View Post

Well I guess reinstalling the firmware is worth a shot. I did use the USB method to upgrade originally. Here is the link to the website for the upgrade, 5th one from top. http://www.us.onkyo.com/download/software.cfm

OK. That's the one. I'm glad now I didn't bother with it for my 5007. I assume you followed the instructions in the pdf to the letter and you got all the appropriate messages on the display, as mentioned in the instructions pdf?

I'd try a reinstall. Can't do any harm. If that doesn't do it, I guess it's back to the service centre. I feel your pain.

Kind Regards,

Keith
post #3698 of 4713
Quote:
Originally Posted by kbarnes701 View Post

OK. That's the one. I'm glad now I didn't bother with it for my 5007. I assume you followed the instructions in the pdf to the letter and you got all the appropriate messages on the display, as mentioned in the instructions pdf?

I'd try a reinstall. Can't do any harm. If that doesn't do it, I guess it's back to the service centre. I feel your pain.

Kind Regards,

Keith

Thanks for your help. I am going to try a reinstall. The only thing I didn't do was disable the RIHD function, I will do this this time. Wish me luck!
post #3699 of 4713
Quote:
Originally Posted by Jay5298 View Post

Thanks for your help. I am going to try a reinstall. The only thing I didn't do was disable the RIHD function, I will do this this time. Wish me luck!

Ah right! That appears to be essential. I'd double check the instructions before trying it again - and watch the display while it's going through it. (Boring as heck I know but it mught give a clue as to what is happening). Do let me know if you succeed!

Kind Regards,

Keith
post #3700 of 4713
Quote:
Originally Posted by kbarnes701 View Post

Ah right! That appears to be essential. I'd double check the instructions before trying it again - and watch the display while it's going through it. (Boring as heck I know but it mught give a clue as to what is happening). Do let me know if you succeed!

Kind Regards,

Keith

I can't even use the network or USB. When I click network/usb button it says now initializing forever, it never does anything. The network and firmware buttons in the menu are greyed out, so I can't even click them to do anything. When I plug my mic in for Audyssey it says wait forever, it never does anything, and the Audyssey button is greyed out as well, what a joke!
post #3701 of 4713
Quote:
Originally Posted by Jay5298 View Post

I can't even use the network or USB. When I click network/usb button it says now initializing forever, it never does anything. The network and firmware buttons in the menu are greyed out, so I can't even click them to do anything. When I plug my mic in for Audyssey it says wait forever, it never does anything, and the Audyssey button is greyed out as well, what a joke!

Sorry to hear that. I know how you feel having been there myself (not with my AVR though). I hope they turn it around quickly for you.

Kind Regards,

Keith
post #3702 of 4713
Quote:
Originally Posted by kbarnes701 View Post

Sorry to hear that. I know how you feel having been there myself (not with my AVR though). I hope they turn it around quickly for you.

Kind Regards,

Keith

The thing I can't understand is how these buttons are now greyed out, it doesn't make any sense.
post #3703 of 4713
Is there another "special reset" that is different than the one in the manual?
post #3704 of 4713
Quote:
Originally Posted by Jay5298 View Post

The thing I can't understand is how these buttons are now greyed out, it doesn't make any sense.

Well they are computers really. So what they do is anyone's guess really...

Quote:
Originally Posted by Jay5298 View Post

Is there another "special reset" that is different than the one in the manual?

None that I know of, I'm afraid. I think you have done all the procedures that anyone can try at home. It sounds like the operating system has become FUBARed somehow during the update and only a re-installation will fix it - and that's something it seems we can’t undertake for ourselves at home.


Kind Regards,

Keith
post #3705 of 4713
Quote:
Originally Posted by Jay5298 View Post

I can't even use the network or USB. When I click network/usb button it says now initializing forever, it never does anything. The network and firmware buttons in the menu are greyed out, so I can't even click them to do anything. When I plug my mic in for Audyssey it says wait forever, it never does anything, and the Audyssey button is greyed out as well, what a joke!

I hate to be the one to tell you, but the "joke" is on you! Failure to disable the RIHD function as instructed will mess you up. I don't get off seeing this happen to anybody, but it's up to you to take care to do it right.

You didn't follow the instructions, and now you blame Onkyo?

I hope that you didn't brick your unit, but you shouldn't point your finger at anybody but yourself in this instance. The best that you can hope for is to unplug the unit and try again. Failing this, attempt a hard reset. If that doesn't do the trick it's off to the service center.
post #3706 of 4713
Quote:
Originally Posted by SpotcheckBilly View Post

I hate to be the one to tell you, but the "joke" is on you! Failure to disable the RIHD function as instructed will mess you up. I don't get off seeing this happen to anybody, but it's up to you to take care to do it right.

You didn't follow the instructions, and now you blame Onkyo?

I hope that you didn't brick your unit, but you shouldn't point your finger at anybody but yourself in this instance. The best that you can hope for is to unplug the unit and try again. Failing this, attempt a hard reset. If that doesn't do the trick it's off to the service center.

I actually did disable the RIHD function, because it was still off when I went to the hardware set-up function. So the "joke" is NOT on me. The instructions for installing the firmware say that "the firmware update may fail if an external HDMI control signal is input during the update procedure." Nowhere does it say that failure to turn this function off will "brick" my unit. How can upgrading to a new firmware completely screw everything up.
post #3707 of 4713
Hello guys. Im using my ps3 to play blue ray movies, In the blueray dvd menu i selected the dts 5.1 setting but i dont seem be getting the dts sound through my tx nr5007. The sounds comes out as normall, but my amp does show weather its dts or dolby. Any ideas would be great. cheers
Oh i'musing HDMI cable for sound/picture
post #3708 of 4713
Thread Starter 
Quote:
Originally Posted by doyta View Post

Hello guys. Im using my ps3 to play blue ray movies, In the blueray dvd menu i selected the dts 5.1 setting but i dont seem be getting the dts sound through my tx nr5007. The sounds comes out as normall, but my amp does show weather its dts or dolby. Any ideas would be great. cheers
Oh i'musing HDMI cable for sound/picture

I don't have a PS3 but I think the PS3 is doing the decode for you now so the Onkyo will not show what the original format is/was.
In order for the Onkyo to do the decode and show what sound format is being used, such as DTS or Dolby or whatever, you need to alter the sound settings on the PS3 to "bitstream" or something similar.
post #3709 of 4713
Quote:
Originally Posted by rickardl View Post

I don't have a PS3 but I think the PS3 is doing the decode for you now so the Onkyo will not show what the original format is/was.
In order for the Onkyo to do the decode and show what sound format is being used, such as DTS or Dolby or whatever, you need to alter the sound settings on the PS3 to "bitstream" or something similar.

That is correct; when you select DTS on the PS3 it is ding the decoding. You need to select Bitstream (somewhere in the Audio settings, don't have mine in front of me right now) and you should see your AVR decoding DTS tracks.
post #3710 of 4713
Quote:
Originally Posted by doyta View Post

Hello guys. Im using my ps3 to play blue ray movies, In the blueray dvd menu i selected the dts 5.1 setting but i dont seem be getting the dts sound through my tx nr5007. The sounds comes out as normall, but my amp does show weather its dts or dolby. Any ideas would be great. cheers
Oh i'musing HDMI cable for sound/picture

Quote:
Originally Posted by haydentf View Post

You need to select Bitstream (somewhere in the Audio settings, don't have mine in front of me right now) and you should see your AVR decoding DTS tracks.

Hi doyta, as rickardl and haydentf mention set the PS3 (slim) "BD/DVD Audio Output Format (HDMI)" to Bitstream found under Video Settings.
post #3711 of 4713
Cheers boys problem solved thanks
post #3712 of 4713
I have a situation that I thought someone else might have a good idea on how to fix. My 5007 HDMI main out goes to my projector and the SUB out goes to a LCD TV. When not using the projector we just want to use the speakers in the TV. So the I have my Harmony set-up to switch to Main when turned on and SUB when turned off, 5007 is never actually turned off because I don't think it will pass HDMI signal in standby, guess I never tried.

Problem is that when putting out through the SUB I need to have HDMI Audio passed to the TV. When using the projector HDMI Audio needs to be off. If HDMI Audio is on and trying to use the 5007 to power speakers everything comes across as PCM not HD Audio. I have the discrete codes to turn HDMI Audio off and on but it doesn't work with the 5007 so every time I shut down or power up I have to go into the menu system to turn HDMI audio off or on, just really not user friendly for the wife. So any ideas on how better to make this all work?
post #3713 of 4713
Hi folks,

this is my first post here on your fantastic forum. As you can see I am from Stuttgart, Germany. I own my 5007 since August 2010. It was MY birthday present for ME when I turned 50 last year. Before that I used a Yamaha RX-V1500. But times change and there was the need to change the receiver as well.

I have read a lot in your forum and it has been very helpful so far. Unfortunately my 5007 is in repair now. The problem is, obviously, a damaged HDMI board. I havn't got an info from the service center yet. I have been testing more than 1 day. Resetting, updating the firmware, testing with different HDMI cables. The result was same at any time: no output neither on main nor on sub.

Now I read here that this is a some sort of common issue. And @gurkey recommends to use an external fan to cool the amps to prevent a damage of the HDMI board.

My question is, which fan do you actually use to cool your 5007 ?? Some day when I will get my 5007 back I will cool it like that as well to avoid a further issue.

Tx in advance,
Jo
post #3714 of 4713
Quote:
Originally Posted by ManAtWork View Post

Hi folks,

this is my first post here on your fantastic forum. As you can see I am from Stuttgart, Germany. I own my 5007 since August 2010. It was MY birthday present for ME when I turned 50 last year. Before that I used a Yamaha RX-V1500. But times change and there was the need to change the receiver as well.

I have read a lot in your forum and it has been very helpful so far. Unfortunately my 5007 is in repair now. The problem is, obviously, a damaged HDMI board. I havn't got an info from the service center yet. I have been testing more than 1 day. Resetting, updating the firmware, testing with different HDMI cables. The result was same at any time: no output neither on main nor on sub.

Now I read here that this is a some sort of common issue. And @gurkey recommends to use an external fan to cool the amps to prevent a damage of the HDMI board.

My question is, which fan do you actually use to cool your 5007 ?? Some day when I will get my 5007 back I will cool it like that as well to avoid a further issue.

Tx in advance,
Jo

Hi Jo and welcome to the forum.

If you go to the 5008/3008 thread there have been several posts in the last few days regarding cooling fans for the x008 series. There are several solutions there which will be good for you if you look back a few pages. Incidentally, that thread is more active than this one and since the x007 and x008 series are 95% the same, most of the issues there will also apply to you. I also have a 5007 but most of my posts are in the 5008 thread.

Kind Regards,

Keith

EDIT: Here's a link to the latest post on cooling fans:

http://www.avsforum.com/avs-vb/showt...5#post20389815
post #3715 of 4713
Hi Keith,

thanks for your reply. I will have a look in this thread.

Jo
post #3716 of 4713
So i've been reading as much of this forum as possible trying to figure this out, I remember seeing something on this but now I can't find where it is, or what the general consensus is.

My current setup is Samsung 50" plasma hooked up through HDMI to Onkyo TX-NR-3007. PS3 to Onkyo via HDMI for Video, Optical for Sound, Uverse box hooked up with Component video to Onkyo and Optical for sound. When i originally got the Onkyo, i had everything running through HDMI only. I triple checked all the settings on my PS3 and Uverse box to ensure sound was pumping through HDMI.. I know the Cables and ports are good on the PS3 and Uverse box because prior to having my Onkyo, i was running video and sound straight to my TV through HDMI and going optical out to my old old receiver. Sound worked fine, video worked fine.

Insert Onkyo into equation, Video looks great, no sound... except momentarily after I ran a network update on the onkyo and sound came through on my PS3 on the menu screen, but as soon as i clicked on a movie, the sound stopped working. I changed everything to the aforementioned configuration to bypass the HDMI issue and get sound working, now I'd like to get it working as advertised.

Is this an hand shake issue? or an HDMI board issue in the Onkyo? It's a general nightmare to keep switching out connections on this box, but i also want to take full advantage of the receiver, and my new Monitor 70's, CS2, and PSW-505 to their full potential.

If this has been answered on this thread already and I missed it in skimming, please point me in the right direction.
post #3717 of 4713
Quote:
Originally Posted by MarcusG View Post
So i've been reading as much of this forum as possible trying to figure this out, I remember seeing something on this but now I can't find where it is, or what the general consensus is.

My current setup is Samsung 50" plasma hooked up through HDMI to Onkyo TX-NR-3007. PS3 to Onkyo via HDMI for Video, Optical for Sound, Uverse box hooked up with Component video to Onkyo and Optical for sound. When i originally got the Onkyo, i had everything running through HDMI only. I triple checked all the settings on my PS3 and Uverse box to ensure sound was pumping through HDMI.. I know the Cables and ports are good on the PS3 and Uverse box because prior to having my Onkyo, i was running video and sound straight to my TV through HDMI and going optical out to my old old receiver. Sound worked fine, video worked fine.

Insert Onkyo into equation, Video looks great, no sound... except momentarily after I ran a network update on the onkyo and sound came through on my PS3 on the menu screen, but as soon as i clicked on a movie, the sound stopped working. I changed everything to the aforementioned configuration to bypass the HDMI issue and get sound working, now I'd like to get it working as advertised.

Is this an hand shake issue? or an HDMI board issue in the Onkyo? It's a general nightmare to keep switching out connections on this box, but i also want to take full advantage of the receiver, and my new Monitor 70's, CS2, and PSW-505 to their full potential.

If this has been answered on this thread already and I missed it in skimming, please point me in the right direction.
Some things to check:
  1. Are your HDMI assignments set correctly for your inputs? (They should all show ----- in the menu and not COAX1 or OPT3 etc - you may have forgotten to change them back. Check this in Input/Output Assign, HDMI Input.
  2. Is Audio TV Out set to OFF? (Shouldn't matter but turn it off anyway)
  3. Is RHID set to OFF?
  4. Are your sources set to output via HMDI and not optical or coax? Check each source to be sure.
  5. Have you run Audyssey? (Shouldn't matter but worth a long shot).

If all the above fail to produce a response, try setting the unit to Factory Default and starting again. It's almost certainly some config setting that is causing the problem. Of course, if the sources aren't set to output on HDMI that is a different issue.

Kind Regards,

Keith
post #3718 of 4713
Keith, i will be home to mess with it in about 3 hours, I'll update my findings once following your advice. Thanks.
post #3719 of 4713
Quote:
Originally Posted by kbarnes701 View Post

Some things to check:
  1. Are your HDMI assignments set correctly for your inputs? (They should all show ----- in the menu and not COAX1 or OPT3 etc - you may have forgotten to change them back. Check this in Input/Output Assign, HDMI Input.
    >>>>>These are set correctly
  2. Is Audio TV Out set to OFF? (Shouldn't matter but turn it off anyway)
    >>>>>Yes
  3. Is RHID set to OFF?
    >>>>>Yes
  4. Are your sources set to output via HMDI and not optical or coax? Check each source to be sure.
    >>>>>Yes they are set to HDMI
  5. Have you run Audyssey? (Shouldn't matter but worth a long shot).
    >>>>>Yes, one of the first things i did.

    If all the above fail to produce a response, try setting the unit to Factory Default and starting again. It's almost certainly some config setting that is causing the problem. Of course, if the sources aren't set to output on HDMI that is a different issue.

Kind Regards,

Keith



So i switched over all the things on the list, and for a second, it worked, I had sound on the menu screen of the PS3, but as soon as I hit play, it went to switch sound processing, and the Receiver switched from "Digital" to "Analog" being displayed over the volume indicator.

Don't know if this helps? So now i'm back to no sound through HDMI, but we do know that for a brief period, about 20 seconds until i hit play on a movie, that sound is possible.


Update: If I have music playing on my PS3, turn off the reciever, and turn it back on, then the sound comes up through HDMI. If I Start the music from the main menu on the PS3, in the process of switching codecs, it switches to Analog... frustrating.

Update 2: I reset to factory settings, doesn't resolve issue, HDMI works if Music or Movie is in progress, but if you go back to main menu, or change codec, it kicks off of HDMI to Analog, and then remains on analog until the receiver is reset and it discovers HDMI sound again. Any ideas on what would be causing this issue? I'm going to run Audyssey again here after dinner and we rearrange the living room...

Thanks in advance, this is driving me nuts.
post #3720 of 4713
Quote:
Originally Posted by MarcusG View Post


So i switched over all the things on the list, and for a second, it worked, I had sound on the menu screen of the PS3, but as soon as I hit play, it went to switch sound processing, and the Receiver switched from "Digital" to "Analog" being displayed over the volume indicator.

Don't know if this helps? So now i'm back to no sound through HDMI, but we do know that for a brief period, about 20 seconds until i hit play on a movie, that sound is possible.


Update: If I have music playing on my PS3, turn off the reciever, and turn it back on, then the sound comes up through HDMI. If I Start the music from the main menu on the PS3, in the process of switching codecs, it switches to Analog... frustrating.

Update 2: I reset to factory settings, doesn't resolve issue, HDMI works if Music or Movie is in progress, but if you go back to main menu, or change codec, it kicks off of HDMI to Analog, and then remains on analog until the receiver is reset and it discovers HDMI sound again. Any ideas on what would be causing this issue? I'm going to run Audyssey again here after dinner and we rearrange the living room...

Thanks in advance, this is driving me nuts.

It seems to be pointing to the PS3 rather than the Onkyo from what I can tell. Do you have any other source you can connect to it? Could you borrow a Blu-ray player and try the HDMI on that? I don't own a PS3 so I can't specifically trouble-shoot it (maybe there are some on here who can) but it does look as if that is the issue. If you have done all the other stuff I suggested I can't see why it doesn't work. One other thing you could try which is easy - switch the system on with the PS3 input selected, put a movie in the PS3 and start it running - then whole the movie is running, CAREFULLY remove the HDMI lead from the PS3 and reinsert it. This will force the Onkyo to handshake with the PS3 and let's see if that establishes HDMI contact between the two. (I say do this carefully because, strictly speaking, you should never really connect and disconnect live equipment. There shouldn't be a problem as long as you reinsert the HDMI plug cleanly - I do it all the time and have never had a problem. Don't grope around with the HDMI plug though - make sure it goes cleanly into the socket on the PS3).

And do try a different HDMI source if you have one - that will at least eliminate the PS3 or prove that that is where the problem is.

Kind Regards,

Keith
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