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The Onkyo TX-NR3007/TX-NR5007 common questions/issues/hints/answers thread - Page 142

post #4231 of 4713
Quote:
Originally Posted by Al Sherwood View Post

Shoot, all this continued talk has me worried, I have about 4 months before the factory warranty expires! I did buy it on my Visa card which promises to extend the factory warranty buy 1 extra year, however.... I have never had to test that process.

I don't know if the only reason mine still works fine is because of the actual hours (quite low) on the unit, IIRC there is a counter right? If there is has there been any correlation between running time and HDMI board failure?

Hi Al,

I think that whatever you do, at some stage the HDMI board will fail. Maybe sooner or maybe later. Unless it's confined to a particular batch, which we won't have any way to find out. I'm hoping that European models might have escaped, because I recently sold my 5007 to a nice guy in Slovakia and I'd hate to think he was going to have a problem with it down the line. I had about 5 months warranty on it when I sold it and I did stress the need to use the fans to him and even gave him a couple of fans for free.

The problem you have is, what do you do? If it's not exhibiting any symptoms ATM you can hardly take it in for warranty repair. But if it develops symptoms outside the warranty period, you may well be on your own. Rock-hard-place-Al scenario.

Onkyo are aware of the problem (how could they not be) and they seem, in at least some cases, to stand behind the units even when the warranty has expired. Hope so anyway.
post #4232 of 4713
Quote:
Originally Posted by Al Sherwood View Post

Shoot, all this continued talk has me worried, I have about 4 months before the factory warranty expires! I did buy it on my Visa card which promises to extend the factory warranty buy 1 extra year, however.... I have never had to test that process.

I don't know if the only reason mine still works fine is because of the actual hours (quite low) on the unit, IIRC there is a counter right? If there is has there been any correlation between running time and HDMI board failure?

I actually called Onkyo because I saw that you could buy a extended warranty through them for $85.00 Another two years as long as the original warranty is still good. Sadly for us canucks it's only available to the USA. My original 3007, 2 year warranty expires in March, so I'm guessing that that the warranty on my replacemnt 3009 will expire at that time as well.
post #4233 of 4713
Quote:
Originally Posted by crossg View Post

I actually called Onkyo because I saw that you could buy a extended warranty through them for $85.00 Another two years as long as the original warranty is still good. Sadly for us canucks it's only available to the USA. My original 3007, 2 year warranty expires in March, so I'm guessing that that the warranty on my replacemnt 3009 will expire at that time as well.

Use your AX card to get a free 1year extended warranty at time of purchase
post #4234 of 4713
Quote:
Originally Posted by kbarnes701 View Post

Hi Al,

I think that whatever you do, at some stage the HDMI board will fail. Maybe sooner or maybe later. Unless it's confined to a particular batch, which we won't have any way to find out. I'm hoping that European models might have escaped, because I recently sold my 5007 to a nice guy in Slovakia and I'd hate to think he was going to have a problem with it down the line. I had about 5 months warranty on it when I sold it and I did stress the need to use the fans to him and even gave him a couple of fans for free.

The problem you have is, what do you do? If it's not exhibiting any symptoms ATM you can hardly take it in for warranty repair. But if it develops symptoms outside the warranty period, you may well be on your own. Rock-hard-place-Al scenario.

Onkyo are aware of the problem (how could they not be) and they seem, in at least some cases, to stand behind the units even when the warranty has expired. Hope so anyway.

My thoughts exactly Keith, rock and a hard place!

Quote:
Originally Posted by crossg View Post

I actually called Onkyo because I saw that you could buy a extended warranty through them for $85.00 Another two years as long as the original warranty is still good. Sadly for us canucks it's only available to the USA. My original 3007, 2 year warranty expires in March, so I'm guessing that that the warranty on my replacemnt 3009 will expire at that time as well.

That is too bad, I would probably ante up an extra $85 for an additional 2 years, although as I say Visa is supposed to have my back for year number 3...
post #4235 of 4713
Quote:
Originally Posted by Al Sherwood View Post

My thoughts exactly Keith, rock and a hard place!



That is too bad, I would probably ante up an extra $85 for an additional 2 years, although as I say Visa is supposed to have my back for year number 3...

Thats why luck is such a big factor, if you believe in that stuff, I do.. Timing is everything.. If it was a refurbished, your odds just dropped 50%..
post #4236 of 4713
Thanx to Keith and fellow members, this thread still lives on to help current owners. Is it possible that the cooling fans only make the problem worse? My local Onkyo service center is willing to replace the HDMI board even if they can't replicate the problem. It's weird that my problem (no sound thru HDMI) has only occured when I've left the cooling fan ON after the unit was OFF for a half hour or more.
post #4237 of 4713
Quote:
Originally Posted by Turboo2u View Post

Thanx to Keith and fellow members, this thread still lives on to help current owners. Is it possible that the cooling fans only make the problem worse? My local Onkyo service center is willing to replace the HDMI board even if they can't replicate the problem. It's weird that my problem (no sound thru HDMI) has only occured when I've left the cooling fan ON after the unit was OFF for a half hour or more.

I don't think adding extra cooling can make the problem worse. Without cooling, the units frequently seem to have problems with the HDMI board, for example. But the really good news here is that Onkyo have stepped up to the plate and are recognising that there is a valid issue here and are prepared to do something about it. Good for them!
post #4238 of 4713
Have an issue, my 3007 turns on, the final relay click doesn't happen, I go in setup the 8.Remote Setup, Network and Firmware are greyed out, no sounb but has video. I go to pure mode and the SW and R are lit.

I unplug for 10min back in and it works like a charm. Anyone have or heard of this before? I called and I am waiting find out if my unit is servicible in my area before i send it and lose it for 2+ months. If its a bad board I will ebay the part and install it myself. Especially since my warrnaty is up in april.
post #4239 of 4713
Quote:
Originally Posted by khellandros66 View Post

Have an issue, my 3007 turns on, the final relay click doesn't happen, I go in setup the 8.Remote Setup, Network and Firmware are greyed out, no sounb but has video. I go to pure mode and the SW and R are lit.

I unplug for 10min back in and it works like a charm. Anyone have or heard of this before? I called and I am waiting find out if my unit is servicible in my area before i send it and lose it for 2+ months. If its a bad board I will ebay the part and install it myself. Especially since my warrnaty is up in april.

If it's the HDMI board problem, I'd be interested to hear how you get on locating the board, its cost and what is involved in installing it.
post #4240 of 4713
Quote:
Originally Posted by khellandros66 View Post

Have an issue, my 3007 turns on, the final relay click doesn't happen, I go in setup the 8.Remote Setup, Network and Firmware are greyed out, no sounb but has video. I go to pure mode and the SW and R are lit.

I unplug for 10min back in and it works like a charm. Anyone have or heard of this before? I called and I am waiting find out if my unit is servicible in my area before i send it and lose it for 2+ months. If its a bad board I will ebay the part and install it myself. Especially since my warrnaty is up in april.

I don't inderstand, if you have until April, get it in now under warranty, why would you pay out of pocket when you still have coverage?

Quote:
Originally Posted by kbarnes701 View Post

If it's the HDMI board problem, I'd be interested to hear how you get on locating the board, its cost and what is involved in installing it.

Ditto to Keiths comment, keep us informed if for some reason you do this yourself...
post #4241 of 4713
Quote:
Originally Posted by khellandros66 View Post

Have an issue, my 3007 turns on, the final relay click doesn't happen, I go in setup the 8.Remote Setup, Network and Firmware are greyed out, no sounb but has video. I go to pure mode and the SW and R are lit.

I unplug for 10min back in and it works like a charm. Anyone have or heard of this before? I called and I am waiting find out if my unit is servicible in my area before i send it and lose it for 2+ months. If its a bad board I will ebay the part and install it myself. Especially since my warrnaty is up in april.

You do realize if you open up your unit on your own, you void the warranty. This is only going to get worse, to the point where no matter what you do, you'll get no sound.

I would highly recommend you go to Onkyo's website, find an authorized service provider in your area and let them deal with it. Especially since your warranty doesn't expire until April. Once your unit is out of warranty, you're better off saving your money for a different receiver than dumping money into a known poorly designed one. Just my $.02.
post #4242 of 4713
Quote:
Originally Posted by khellandros66 View Post

Have an issue, my 3007 turns on, the final relay click doesn't happen, I go in setup the 8.Remote Setup, Network and Firmware are greyed out, no sounb but has video. I go to pure mode and the SW and R are lit.

I unplug for 10min back in and it works like a charm. Anyone have or heard of this before? I called and I am waiting find out if my unit is servicible in my area before i send it and lose it for 2+ months. If its a bad board I will ebay the part and install it myself. Especially since my warrnaty is up in april.

That's what mine is in for right now. It will degrade to the point where unplugging no longer "fixes" the issue. Take it in and get it fixed under warranty.
post #4243 of 4713
*Extended warranties are not available for all models.
post #4244 of 4713
Did you actually call them or just look at the drop down list. Eligibility doesn't say it excludes any models. But....



One time fee - The one low fee you pay when you purchase a plan is the only fee you will have to pay to receive all the benefits of an extended warranty...no hidden fees or deductibles!

Extends the original manufacturer's warranty by 2 years. (excludes speakers and accessories)

Must be purchased during the term of the Standard Limited Warranty that accompanied the Product at the time of initial purchase

Product must be purchased from an Authorized Onkyo dealer and proof of purchase is required.


Click here for details of the Extended Warranty Plan.

1. Eligibility.
You must purchase this Contract during the term of the Standard Limited
Warranty that accompanied the Product at the time of initial purchase, and you must have
registered the Product with ONKYO in accordance with the Registration Card provided
with your Product. Product must be purchased from an Authorized Onkyo dealer.
post #4245 of 4713
What would be the best way to connect a tube preamp to the NR3007 Receiver for 2 channel music so that I can use the receiver's Sub out ?

Use the Aux or should I use the multichannel inputs but only connect up the L/R?

Tks
post #4246 of 4713
I sent them an email a few day ago but no responce, this isfrom there web site....


Extended Warranties are Only available for current models sold by Onkyo.Only the models listed in the drop-down menu are eligible for extended warranty purchase, any model not listed is considered inactive and purchase of extended warranty coverage is not available. Extended Warranty is not available from Onkyo USA Corporation in any jurisdiction where extended warranties are regulated or deemed to be insurance under applicable state law, rule or regulation.
*Extended warranties are not available for all models. All speakers are excluded from extended warranty plans.

The 5007 is not listed.

John
post #4247 of 4713
You must purchase this Contract during the term of the Standard Limited
Warranty that accompanied the Product at the time of initial purchase ?

Extended Warranties are Only available for current models sold by Onkyo?
post #4248 of 4713
Is the 3007 listed?

It should be with the hdmi board issues... one should not have to buy fans for an expensive receiver! Its just not soothing someone should have to worry about!

These reasons r why I have not even unboxed mine! Still brand new in a box! Ki d of scared and will be pissed since its out pf warranty if something goes wrong with it!



Quote:
Originally Posted by mincone View Post

I sent them an email a few day ago but no responce, this isfrom there web site....


Extended Warranties are Only available for current models sold by Onkyo.Only the models listed in the drop-down menu are eligible for extended warranty purchase, any model not listed is considered inactive and purchase of extended warranty coverage is not available. Extended Warranty is not available from Onkyo USA Corporation in any jurisdiction where extended warranties are regulated or deemed to be insurance under applicable state law, rule or regulation.
*Extended warranties are not available for all models. All speakers are excluded from extended warranty plans.

The 5007 is not listed.

John
post #4249 of 4713
Quote:
Originally Posted by mincone View Post

I sent them an email a few day ago but no responce, this isfrom there web site....


Extended Warranties are Only available for current models sold by Onkyo.Only the models listed in the drop-down menu are eligible for extended warranty purchase, any model not listed is considered inactive and purchase of extended warranty coverage is not available. Extended Warranty is not available from Onkyo USA Corporation in any jurisdiction where extended warranties are regulated or deemed to be insurance under applicable state law, rule or regulation.
*Extended warranties are not available for all models. All speakers are excluded from extended warranty plans.

The 5007 is not listed.

John

That's not good but convienient for Onkyo because there are a lot of 3007 / 5007 still under the original two year manufactures warranty.
post #4250 of 4713
post #4251 of 4713
Quote:


Interesting, I know there are a number of x007 model a still under warranty but yet the drop down has no selection for them for extending the warranty, It would seem their omission is deliberate!

I sure wish this was available for Canada!
post #4252 of 4713
When an analog input ex CD or Tape is set to Music Mode Direct, the manual indicates that "the input source is output directly with minimal processing providing High Fidelity reproduction" Does that mean zero processing and only the V/C is in in circuit ?

Thanks
post #4253 of 4713
also had the hdmi pwb go bad
usual symptoms, took it to a shop in MD, still under warranty thankfully
after 2 mos (almost 3) of not getting the hdmi pwb in I got Onkyo to send me a replacement.
I got a BNIB tx-nr5009!!!
But....
I have a wii plugged into the game port, and the video is intermittent, sometimes it is there, sometimes it isn't, but the audio is there
pwr cycling the receiver generally brings the video back
I've also tried the cbl/sat port, and this does it also, again, it works one time, and not another....
what a bummer, I'm gonna call Onkyo today

Steve
post #4254 of 4713
Quote:
Originally Posted by biffer View Post

also had the hdmi pwb go bad
usual symptoms, took it to a shop in MD, still under warranty thankfully
after 2 mos (almost 3) of not getting the hdmi pwb in I got Onkyo to send me a replacement.
I got a BNIB tx-nr5009!!!
But....
I have a wii plugged into the game port, and the video is intermittent, sometimes it is there, sometimes it isn't, but the audio is there
pwr cycling the receiver generally brings the video back
I've also tried the cbl/sat port, and this does it also, again, it works one time, and not another....
what a bummer, I'm gonna call Onkyo today

Steve

Welcome to the forum!

That is a bummer, let us know what happens with the latest problem.

Any chance the latest problem is the Wii
post #4255 of 4713
thx for the welcome
the Wii works perfectly when connected to my tv directly, and the fact that when I power cycle the onkyo it generally works leads me to believe that it's the 5009
I do have a call in to their tech support, not sure what chance I have of a callback....we'll see, I will post an update

as stated in other posts on this forum, any manufacturer can have equipment malfunctions, in or out of the warranty period, it's how you handle them that make the difference!!
thx
Steve
post #4256 of 4713
Quote:
Originally Posted by CBdicX View Post

53 C is high, at 55 C the internal Onkyo fans will start to work.
I have a "free standing" unit and this will go to 35 C. after a few hours !!
The previous 876 did around 48 C so Onkyo did bring the working temp down.
On the 876 i had 9x 12cm fans running and this gave me a temp around 28-30 C.
The x007 only needs a max of 3 fans as the working temp is much lower then the 876.

So i do feel your in need of a set of fans to cool the beast.......

Please see my pics of the fans i use now (Noise Blocker M12 S1) with a home made aluminium case to fit the look of the 3007.
I also removed the front flipdown plate as this is useless and only collecting dust when the front USB port is in use (the 3007 has only a front USB port !).

May I ask the position of those 3 fans, are they blowing the air directly or sucking up the air upwards?
post #4257 of 4713
Quote:
Originally Posted by Egroeg View Post

May I ask the position of those 3 fans, are they blowing the air directly or sucking up the air upwards?

The most important fan is on the rear right corner of the unit (seen from the front) which is where the main culprit, the HDMI board, is. Another next to it, on the left rear corner is sufficient. They should suck the hot air out of the unit, not blow it (and dust) back in. It is then important that the exhausted hot air can clear the unit and not just hang around above it. When I still had my 5007, I used a further fan to the side to blow the hot air away, towards the extractor fan in my dedicated gear closet.
post #4258 of 4713
Dear John:

We apologize for the delay in respondingto your email. We are experiencing a heavy volume of phone and email inquiries.We appreciate your patience and understanding; but in regards to your issue-unfortunately the extended warranties are only available for models thatare currently available for sale. Once an model is no longer within themanufacturers warranty period- it is no longer available for any extendedwarranty.

Please contact our Parts & ServicesDept at the number listed below during normal business hours Monday-Friday9am-5pm EST ; or via email at parts@us.onkyo.com.They can be contacted at 201-785-2600, option # 4 for Parts & Servicesas they can further assist you regarding obtaining a one-time warrantyand service agreement to have your receiver repaired. You will need tospeak with the Parts & Services department to inquire about eitherhaving your receiver serviced since you are not under warranty or if you'dlike to possibly request a trade-in for our current line of B-stock receivers.

The difference is the major sites areselling NEW units for their advertised price. The B stock offer is derivativefrom our inventory of receivers that can't be sold as NEW due to possiblepackaging damage while in transit. The shipping box was opened and certifiedto be as functional as it was went it left the factory- but the reductionin price reflects this issue. You are free to purchase a NEW IN BOXOnkyo from any authorized Onkyo dealer or you can purchase our refurbishedB stock from our inventory for the listed flat price- which unlike theother sites- already covers shipping and any taxes.

Thank you for contacting Onkyo and Integra USA Product Support, if youneed further assistance feel free to call us at:

Onkyo Product Support: 800-229-1687
Integra Product Support: 800-225-1946

Product Support Team Hours of Operation:
Monday thru Friday 9am to 8pm EST
Saturday & Sunday 10am to 4pm EST

Or visit our websites at integrahometheater.com, onkyousa.com or shoponkyo.comfor product information, purchasing new and refurbished products, catalogues,hookup diagrams, authorized service & sales center locations, and warrantyinformation.

If you need to contact our Parts and Service, Orders and/or Credit Departmentfor Onkyo Products, please call 201-785-2600.

If you need to contact our Parts, Customer Relations, Orders and/or CreditDepartment for Integra Products, please call 201-818-9200.

Parts and Service, Orders and Credit Department Hours of Operation:
Monday thru Friday 9am to 5pm EST
post #4259 of 4713
I also received a new txnr 5009 unit and did not even had to ask for a replacement, I'll take it.

Thanks, Onkyo
post #4260 of 4713
Quote:
Originally Posted by mincone View Post

I also received a new txnr 5009 unit and did not even had to ask for a replacement, I'll take it.

Thanks, Onkyo

did you have issues with your 5007 and they exchanged it for a new 5009?
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