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The Onkyo TX-NR3007/TX-NR5007 common questions/issues/hints/answers thread - Page 153

post #4561 of 4713
I could not be happier with the service and professionalism that I have experienced since my first phone conversation with ABL Electronics. They called me first thing this morning at 9:00 to let me know that the work on my receiver had been completed and that it was ready to be picked up. The HDMI board had been replaced under warranty. I will be picking it up tomorrow morning. I am truly amazed at how rare it is in today's society, that a service provider actually completes a project within the promised time frame and diagnoses and rectifies the issue on the first service try. I hope the replacement part holds up better than the original part.
post #4562 of 4713
Quote:
Originally Posted by 98Supra6spd View Post

I could not be happier with the service and professionalism that I have experienced since my first phone conversation with ABL Electronics. They called me first thing this morning at 9:00 to let me know that the work on my receiver had been completed and that it was ready to be picked up. The HDMI board had been replaced under warranty. I will be picking it up tomorrow morning. I am truly amazed at how rare it is in today's society, that a service provider actually completes a project within the promised time frame and diagnoses and rectifies the issue on the first service try. I hope the replacement part holds up better than the original part.

Yeah, ABL has been pretty awesome. Just got a call from them today letting me know that Onkyo has contacted them about my receiver and are going to be replacing it with a new one. They're also going to have Onkyo ship it direct to my house so I don't have to make the trip to Madison Heights to pick it up from them. Really impressed with their quality of service.
post #4563 of 4713
hopefully you get a 3010 like I just did as a replacement. it is AWESOME
post #4564 of 4713
that would be awesome. Unfortunately the guy I talked to at ABL didn't know what model they would be sending me.
post #4565 of 4713
I was supposed to be getting a 3009 which I was excited about and then a 3010 showed up.
post #4566 of 4713
After 2 flawless years, my 5007 is now giving me some trouble. Most often when I start it up, the amplifier section doesn't seem to work. There's no sound, and it takes a number of restarts for it to work again. It most often works if I unplug the whole thing from the wall and then replug it. But even that is no guarantee anymore. Anybody have any ideas what to do, or what might be wrong?
post #4567 of 4713
Quote:
Originally Posted by fitbrit View Post

After 2 flawless years, my 5007 is now giving me some trouble. Most often when I start it up, the amplifier section doesn't seem to work. There's no sound, and it takes a number of restarts for it to work again. It most often works if I unplug the whole thing from the wall and then replug it. But even that is no guarantee anymore. Anybody have any ideas what to do, or what might be wrong?

Send. It. In. for. repair.  Welcome to the club, unfortunately.

post #4568 of 4713
Anyone ever use this repair center:

All Tech Electronics:
Lincoln Park, NJ 07035

So far, their service has been horrible!! Sent my unit (5007) in three weeks ago, with the "no sound" issue, to be repaired under warranty, and had no contact with them since!!!
I've called & left messages...confused.gif

I shipped my unit from MIAMI to NJ to be repaired, at my own expense. I expected better service.mad.gif

E-mailed ONKYO, and they said All Tech recieved the unit, and would be contacting me. This was a week ago. No response yet......WOW!!!!eek.gif

Anyone had a similar experience?
post #4569 of 4713
Quote:
Originally Posted by wlawes View Post

Anyone ever use this repair center:
All Tech Electronics:
Lincoln Park, NJ 07035

So far, their service has been horrible!! Sent my unit (5007) in three weeks ago, with the "no sound" issue, to be repaired under warranty, and had no contact with them since!!!
I've called & left messages...confused.gif
I shipped my unit from MIAMI to NJ to be repaired, at my own expense. I expected better service.mad.gif
E-mailed ONKYO, and they said All Tech recieved the unit, and would be contacting me. This was a week ago. No response yet......WOW!!!!eek.gif
Anyone had a similar experience?

That stinks. Before I purchased the 3007 I made sure that I had a good local service center. There was no way i wanted to ever have to box this beast up and pay to ship it anywhere.

I had an HDMI board failure early on under warranty and took it to Spectrum Sound in Indy and had it back in a week. I have taken a few electronic items to them and they have fixed them very quickly and reasonably. I have been very impressed.

I know none of that helps you now, but I have to think that there is a local authorized service center near you. You can search onwww.us.onkyo.com, look under "Support", dealer and service locator. Click the "Authorized service centers" button and put your state in.

I see two in FL, Clearwater and Largo. I also show a different Regional Service Center than where you sent your 5007. It is in MI.

Anyways, I am sure none of this helps you, but maybe the next 3007/5007 casualty.

Hope you get your unit back quickly or get upgraded!
post #4570 of 4713
Thanks btinindy. When I called Onkyo to make sure that thay would still repair the unit under warrany, that is the address given to me. When I type my zip code into the site, that is the address I get too. Curiously, when I leave out my zip code & just search with the "state" field chosen,(Florida) the service centers that you indicated pop up! Wierd confused.gif
post #4571 of 4713

They sent me to United Radio, in NJ ?

post #4572 of 4713
Quote:
Originally Posted by NicksHitachi View Post

Send. It. In. for. repair.  Welcome to the club, unfortunately.

Thanks. I see I'm not the only one. Currently the solution is to leave it on all the time. Wife said she'd buy me a 5010, since she feels she's partly to blame for never switching off the 5007 when she's done watching something. However, much as my 11.1 systems would love a 5010, I'd like to fix this 5007 if possible. Unfortunately, I''m in Canada and bought the 5007 from a US dealer. Even if I were within the warranty period, it would not be honoured here. So I have to get an estimate of how much it would cost to repair. frown.gif
post #4573 of 4713
My 5007 started acting up a month ago; same problem as others. The service center said they will honor replacement parts, to send them a copy of receipt and issues to parts department. Its only been 4 days but nothing heard from two emails sent. I thinl I'll call them tomorrow. Even though I could, I don't want to start replacing capacitors just in case something else is burnt out too.

Pinebaron
post #4574 of 4713
has anyone tried to have the hdml board iss8ue using a extended service plan like square trade?
post #4575 of 4713
Onkyo want me to send it to United; I'm afraid it may sit with them for weeks or longer.
post #4576 of 4713
Hi,

Still my TX-NR5007 is out of order, The local shop lacking the HDMI to be supplied, their orders are pending over two months now and counting...
They have redirect me to Onkyo , I just left a reply on their support page once more...
Pffff.

In the mean time running stereo here on a Quad 405 + 33 Pre amp.....biggrin.gif

Dylan.
Edited by txnr5007 - 9/5/12 at 1:43am
post #4577 of 4713
Just a follow up to my previous complaint of no sound from my 5007. Somehow all is well again, and consistently so. I didn't turn it off for almost 5 days, as that seemed to be the only way to keep sound once I got it. Now I can turn it off and be sure to have sound every time I turn it back on. No idea what's up, but I'll take it for now.
post #4578 of 4713
Of course, it decided to screw up again after I posted that. frown.gif
post #4579 of 4713
Just got my reciever back from AllTech. They replaced the HDMI Board. Seems to be working well now. smile.gif

One question for you guys: I've got a PS3, when i play Blu-Ray movies through the HDMI-->Onkyo 5007, i only get "Multich" with my reciever. I was expecting Dolby Digital at the very least. I apologise if this topic has been discussed, I cannot find this specific subjet anywhere.
When playing Dolby from my cable box, "Dolby D" appears on the disply and the red dolby "D" also appears on the display. Why can't I get Dolby digital to play from my playstation to the 5007? Output from the PS3 is set to PCM, just like the cable box....
post #4580 of 4713
Add me to the list - my 3007 just failed with the no sound bug. Sent it to ABL Service in MI and they determined it was the HDMI board. It's 2 months out of warranty, but Onkyo is going honor a 1 time fix under warranty. Parts were ordered a week ago and did not show up. I'm now playing the waiting game as to when it will be fixed.

Anyone elses unit waiting on parts? This is killing me as my home theater is down for the count and football season just started.
post #4581 of 4713
Yep, same here, my Onkyo Ticket number is from June, still the repair shop, here in Belgium, has confirmed me by phone today, none of their back-orders did show up...
I will go back to the store where I bought the unit, they already confirmed the possibility to exchange if this OK for Onkyo.
The local repair shop (my unit is from the Netherlands) has to request this to Onkyo unit by unit case per case.

So, now I have to pack the unit and for a 2+ hour drive and then back waiting for the outcome. Repair or Exchange.

SItting here with a useless static Surround set of JBL speakers.... and a 60" Sony....

Dylan
post #4582 of 4713
Quote:
Originally Posted by txnr5007 View Post

Yep, same here, my Onkyo Ticket number is from June, still the repair shop, here in Belgium, has confirmed me by phone today, none of their back-orders did show up...
I will go back to the store where I bought the unit, they already confirmed the possibility to exchange if this OK for Onkyo.
The local repair shop (my unit is from the Netherlands) has to request this to Onkyo unit by unit case per case.

So, now I have to pack the unit and for a 2+ hour drive and then back waiting for the outcome. Repair or Exchange.

SItting here with a useless static Surround set of JBL speakers.... and a 60" Sony....

Dylan

 

I feel your pain, Dylan. I am a long-time Onkyo fan (currently using a 5509 pre-pro) and, so far, I have never had a problem with Onkyo units, fortunately. But I can imagine the frustration of those who have posted their stories to this thread.

 

I am going to start a new thread which will have a single post - a poll to try to determine if Onkyo users who are having these problems would buy Onkyo again or if they would switch to a different manufacturer for future purchases. The results of the poll, if it is used, would be useful to send to Onkyo to show the extent of the dissatisfaction or otherwise. I will post a link to the Poll Thread later.

 

EDIT: here is the link to the poll thread:

 

Onkyo 3007 and 5007 Owners with problems - vote here and let Onkyo know what you think


Edited by kbarnes701 - 9/13/12 at 4:08am
post #4583 of 4713
The Onkyo 5007 is currently with United; Onkyo sent me a box etc. In the meantime I purchased a Maranze SR7007 and sort of getting used to it since I could not wait for my Onkyo to be returned; I was dying to test out my new Emotiva XPR-5.
post #4584 of 4713
Hi,
Last Monday, my NR5007 had a 2 hour journey to the service center of the store where I bought the heavy bastard.biggrin.gif over two years ago.
I do hope they will take care of it and make the right repair and or decisions.

"Enjoy the Silence" is killing me slowly......mad.gif

Dylan
post #4585 of 4713
Hello-

I recently obtained a TX-NR3007 that i believe was having the same common loss of sound issue most folks are discussing.

The symptoms for this amplifier reported by the old owner was a lack of audio.
Upon further investigation I found that it could not communicate properly with the DSP units or ethernet; When requesting to see firmware version, it would only display '??????-?????' or similar (all question marks) for DSP1/ETH, DSP2, and DSP3. (To do this, with unit on press and hold display, press the standby button, and immediately use the < or > arrows next to the display button) This indicated to me that there is a communication issue on-board.
Futher troubleshooting showed that it would not pick up an IP address via network (under hardware setup, network did not even exit), and when a USB memory stick was inserted and source changed to USB, the stick was never queried (LED on stick never lit).

I decided this really seemed to be a communication issue.

Looking at the internals of the unit, the HDMI board which most service centers replace as a fix for the problem is the digital mainboard containing what seems to be most of the processing units. This would explain the 600+ dollar cost that has been reported if not under warrantee, i believe.

Two of the chips on the board were in BGA (http://en.wikipedia.org/wiki/Ball_grid_array) form factor- which with poor cooling has been noted to cause problems in northbridge and video chipsets in laptops as well as the famous red halo of death in xbox 360s.

Using some suggestions and timing from http://www.youtube.com/watch?v=vR8L3B3eDr0 , I re-flowed the two chips on the board that were BGA.

The amplifier appears to be working properly now (can play music from USB, check for firmware upgrades on the network, i can see the firmware versions of all chips, etc), although i haven't done thorough diagnostics on it. I am waiting to get the remote from the original owner.

I will post more information and pictures as i have a chance to update them here:
http://www.c-j-l.net/Home/audio/onkyo_tx-nr3007

If your amplifier is exhibiting these types of symptoms and you'd like to donate it for me to try to fix and report results, i'd be happy to pay shipping slow-boat to where i live in Oregon. Please PM me.

take care
post #4586 of 4713
Quote:
Originally Posted by thenextdon13 View Post

Hello-

I recently obtained a TX-NR3007 that i believe was having the same common loss of sound issue most folks are discussing.

The symptoms for this amplifier reported by the old owner was a lack of audio.
Upon further investigation I found that it could not communicate properly with the DSP units or ethernet; When requesting to see firmware version, it would only display '??????-?????' or similar (all question marks) for DSP1/ETH, DSP2, and DSP3. (To do this, with unit on press and hold display, press the standby button, and immediately use the < or > arrows next to the display button) This indicated to me that there is a communication issue on-board.
Futher troubleshooting showed that it would not pick up an IP address via network (under hardware setup, network did not even exit), and when a USB memory stick was inserted and source changed to USB, the stick was never queried (LED on stick never lit).

I decided this really seemed to be a communication issue.

Looking at the internals of the unit, the HDMI board which most service centers replace as a fix for the problem is the digital mainboard containing what seems to be most of the processing units. This would explain the 600+ dollar cost that has been reported if not under warrantee, i believe.

Two of the chips on the board were in BGA (http://en.wikipedia.org/wiki/Ball_grid_array) form factor- which with poor cooling has been noted to cause problems in northbridge and video chipsets in laptops as well as the famous red halo of death in xbox 360s.

Using some suggestions and timing from http://www.youtube.com/watch?v=vR8L3B3eDr0 , I re-flowed the two chips on the board that were BGA.

The amplifier appears to be working properly now (can play music from USB, check for firmware upgrades on the network, i can see the firmware versions of all chips, etc), although i haven't done thorough diagnostics on it. I am waiting to get the remote from the original owner.

I will post more information and pictures as i have a chance to update them here:
http://www.c-j-l.net/Home/audio/onkyo_tx-nr3007

If your amplifier is exhibiting these types of symptoms and you'd like to donate it for me to try to fix and report results, i'd be happy to pay shipping slow-boat to where i live in Oregon. Please PM me.

take care

Wow. What a great and useful post that is! Terrific diagnostic work on your part. Let's hope Onkyo are reading this! (Fat chance....)

post #4587 of 4713

Onkyo x007 and x008 owners with problems - vote here to let Onkyo know what you think!

 

 

Click here to vote now!

post #4588 of 4713
Quote:
Originally Posted by Pinebaron View Post

The Onkyo 5007 is currently with United; Onkyo sent me a box etc. In the meantime I purchased a Maranze SR7007 and sort of getting used to it since I could not wait for my Onkyo to be returned; I was dying to test out my new Emotiva XPR-5.
Called them today and its on it's fixed(replaced HDMI board) and scheduled to ship back today. Looking forward to receiving it.
post #4589 of 4713
@kbarnes701 or others; any way to make the information i posted more visible, once it is confirmed?

I really hate forums; people are not very likely to sift through 153 pages of junk to get to this.... frown.gif

Would it be acceptable to the forum community if i start a thread specifically with the information from my post?
post #4590 of 4713
Quote:
Originally Posted by thenextdon13 View Post

@kbarnes701 or others; any way to make the information i posted more visible, once it is confirmed?

I really hate forums; people are not very likely to sift through 153 pages of junk to get to this.... frown.gif

Would it be acceptable to the forum community if i start a thread specifically with the information from my post?

Maybe posting it in the Official Failure thread would command a bigger audience. That thread is here:

 

http://www.avsforum.com/t/1339186/the-official-onkyo-rc270-nr708-nr808-nr1008-nr5008-integra-80-2-failure-thread

 

You might contact the thread starter to see if he will add the 3007/5007 to the thread title - that way if anyone searches '3007 failure they should find the thread. Most of what applies to the x007 also applies to the x008.

 

Otherwise, I would leave it here. A new thread just fragments the audience IMO. Nobody will have to 'wade through 153 pages of 'junk'' as you call it - that's what the search tools are for.

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