The Onkyo TX-NR3007/TX-NR5007 common questions/issues/hints/answers thread - Page 154

Hmm
@kbarnes701 -- point me to a search query that would raise the post i made regarding a possible fix for the problem.
The problem with search tools is that you need to have a perfectly formed query for what the person has written.

For example; If i post 'possible fix for tx-nr3007 no audio problem' it matches keywords that are in virtually every page of posts (fixed, fix, no audio).

I'd really like to see other people responding to diagnose this as being the same problem, or try repairing it themselves and posting results; i don't see that being the focus of this thread or the official failure thread exactly;

There appear to be plenty of people that have these failures, but not much response to my posting.

How else could i make a distilled discussion regarding break-fix of these units without creating a new thread?

Thanks, sorry for the trouble..

 

 

I used the following search query and your post came in at number 2 in the list:

 

http://www.avsforum.com/search.php?advanced=1&search=%22lack+of+audio%22+&titleonly=0&byuser=&output=posts&containingforum%5B%5D=90&replycompare=gt&numupdates=50&sdate=0&newer=1&sort=lastupdate&order=descending&Search=SEARCH

 

The basic search was "lack of audio" and I restricted it to amps and receivers forum, threads with 50 posts or more and asked for them to be listed in descending date order.

 

But yes, IKWYM. I think your search term would be too tight for the exact phrase to come up and too loose for the individual terms not to show in hundreds of posts. It's not a perfect solution to use Search I agree.

 

 

 

I think your post was terrific, as I said before. It's the first proper 'diagnose and fix' post I can recall seeing for this problem. I think the hundreds of people who have had the failures will already have got them sorted, so the 'market' for your solution is really people who have the problem going forward. 

 

 

One way to promote it would be to start a separate thread with a title likely to come up in searches by people with the problem and then to ask people who have had the problem if they would be so kind as to link to the thread in their signatures (as I have done with my Audyssey FAQs etc - see below). If posters with a high post count, in the relevant Onkyo threads, add the link like that, it would help everyone and would certainly promote a new thread.

 

A thread title something like "How to fix Onkyo (model numbers) xxxx problems yourself, without sending the unit to Onkyo" might work - but I'll leave you to ponder that as I am in a hurry to walk my dog who is *demanding* his canine rights :)

 

No trouble at all BTW.

I think that you are going to find that most people do not have he expertise or don't want to go througt the hassle of trying to reflow the chip. Heck I don't even want to mess with it on my X-box that has been sitting for 6 months or so.

That plus the fact that most of these issue's Onkyo has been covering under wattenty anyways, so why take a chance trying to fix it and loose your warrenty. Would be interesting to see if someone could replicate your fix though to see if that does it.

Well,

I've got a reply from the store and their Onkyo service center replied, "tested and HDMI need to be replaced" . (duh?)

Now, they are going to charge me 140 euro . before the repair will go ahead , the cost of the HDMI board is partly taken under warranty Onkyo.

Can you, forum readers, confirm this ?
Is this the extended warranty Onkyo offers to the units which went outside their 2y. standard warranty ?
Or , did the shop overcharge me?

Paying for a 90 days repair and ZERO warranty , will it last an other year or so, is not what I had in mind.

Comments are welcome

Dylan.

Good points...

Shipped today, will be delivered on Tuesday. I am pleased now.

Yup, agreed.

The one I got was no longer under warrantee according to the original owner.
I didn't have the expertise before this unit
I'll probably post a separate thread, for future folks that have issues and whose warrantee is up.

Appreciate the comments, kbarnes701 and Mopar_Mudder!

Hi. My pr-sc 5507 broke (no sound problem) right before business trip. Do you know if these hdmi boards are still on back order? I believe my pre pro hdmi board is identical to the 5007 receiver. I set up a case with Onk before I left. Can you give me any insight on how to deal with Onk when I finally get to talk with them? Appreciate any Appreciate your help in this matter. Thanks. Barb you can give me. 201 787 3370 or forum response would be great.

Mine was out of warranty too, I'm in the US. Onkyo may repair your unit free if you are the original owner and have proof of purchase/receipt, talk to them directly.

I received the repaired, 5007 receiver from United on Tuesday evening, rigged it up in 7.2 configuration, set up Audessey and it works wonderfully well. This evening I'll connect 5 preamp outputs to the new Emotiva XR-5 for the ultimate sound experience, besides running the 5007 cooler. I installed a six inch fan to move air between the top of the receiver and the cabinet shelf, to keep it cool since the 5007 generates a lot of heat, besides my equipment room has too much electronics including a full size server cabinet with 4 large servers. The equipment room is an inside room in my basement, and even though there is a central ac outlet in the room, it's not enough to adequately cool the room especially when the central ac is off. I'm planning to install a 15000btu split level ac in the equipment room, since there is no exhaust outlet for a portable ac.

By the way, I prefer Onkyo sound to Marantze, the SR7007 is going back to Bestbuy this weekend. I remember having checked out Denon and others before I bought my first Onkyo SR800, 5 years ago for my family room media center, loved the natural tonal quality of the Onkyo and its still going strong with no issues. This is what led me to purchase the 5007, which is part of the sound system in my basement. After the wonderful service from Onkyo, yes, I would buy Onkyo again. Besides I prefer the Onkyo sound to Denon any time.

Good Luck all!

Had my first hiccup tonight after having my 3007 repaired for no sound issue. They replaced components on my board not the board itself.

While watching a movie the unit went into standby for no reason. I turned it back on with remote and finished movie. Checked temps and was running 43C at -15 reference, IDK thats a new one?

I am dealing with a couple of issues here....

1. An issue which I believe is a menu setup issue which I cant seem to figure out...
I have 9.1 surround sound setup across 3 zones. zone 1 = 5.1, zone 2 = 2, zone 3 = 2
The folks who installed the speakers for me tested zones 2 and 3 right in front of me. I am not sure whether I changed a menu option somewhere and I dont have the option of calling the folks back since it's been more than 30 days from when they installed the zone 2 and 3 in-ceiling speakers.

Zone 2 and 3 are not working. Here's what I do:
Switch to cable tv, switch receiver and tv on. press zone (for zone 2) and then ON. press zone twice (for zone 3) and then ON.
Both zone 2 and 3 show up as turned on on the receiver, and I confirmed that the speaker wires are not loose in the back. But there's no sound from zone 2 or 3. I tried them individually as well.

What am I doing wrong?


2. I just bought a new tv and got a free blu ray dvd player with it (both samsung and both "smart" if you will). The connections are as follows in the back:

a. Cable box to Onkyo : HDMI
b. Onkyo HDMI out main to Samsung TV HDMI 1
c. Samsung 3D Bluray to Samsung TV HDMI 2. I believe this is required because TXNR3007 does not support 3D signals (please correct me if I am wrong).
d. Samsung TV optical out to Onkyo GAME HDMI in.

When I am watching cable tv, the sound is on, but when I am watching blu ray or playing apps on the bluray, there is no sound from the speakers. Is this because the optical out is plugged into the wrong input on Onkyo (my options are GAME, or CD).

 

Re the Zones - you are definitely selecting an analogue input for the Zone output?  The Zones will only work with analogue inputs.

 

Re the optical out - have you assigned the output correctly? To HDMI2 in this case?  But why are you using an optical cable from the TV if you are using a cable box with HDMI output? Or does your TV have an independent tuner which you also want to use? If so, then you need to be sure that the Optical cable is plugged into, say, Optical Input 1 and then Optical 1 is assigned to HDMI X (where X is whatever the HDMI input you are using - say it is GAME in this case).  Then when you select GAME, you should also get the sound from whatever is connected to Optical 1. This assumes that the Samsung TV is set up properly of course (which I have no idea about). Is that how you are set up? If not, try it and then report back what you find.

RE: Optical.....
For Cable: The connection is cable box --> hdmi in onkyo --> wired speakers... as well as onkyo --> tv hdmi 1 this works great.
For Bluray : The connection is bluray --> tv hdmi 2 --> opticalout --> optical in onkyo.

The reason why I have to go this way for bluray is because I have heard that txnr 3007 does not support 3D video signals.... is this correct?? (I really do want the answer to this question)
Anyway, after lots of reading from the manual since my last post...I went into input output assign --> digital audio input --> picked optical1 for dvd-bd and bingo i have sound.

Coming to the zones...there's only 2 audio sources connected to Onkyo right now.
1. HDMI in from the cable box
2. Optical in from the TV

Are you saying that I should connect the analog output from both the cable box and the tv to corresponding analog Onkyo inputs? If yes, will this interfere at all or degrade the digital audio signal input from HDMI in / Optical 1 to the wired speakers for zone 1?

Or am I confusing myself?

and oh by the way, thanks very much for your reply. It really helped with me with my understanding of how it works more.

Very interesting! I bought a unit on ebay to fix and this is exactly what I found.(Well except a fix). The unit was further damaged in shipping(physically) and my $ refunded, so I just have it sitting on the shelf.
I bought another today for very cheap and will most likely find the same symptom. It was listed as software issue.

I wish I could buy the darn board already and be done!

FYI _ All the cables have a release mechanism. No need to cut.
Edited by calimark - 10/5/12 at 4:55pm

Jackson, put the analog audio from your source to the CD in. That way you can listen to the CD input in your other zones but still have digital audio in your main zone.

In the for whatever its worth category, why not send the optical audio from the blu ray straight to the AVR and cut out the TV?

Thanks for the reply rprice.
I tried these combinations earlier this evening...

While cablebox hdmi is still connected to Onkyo, I also took the analog output from the cablebox and connected it to cable/sat tv analog in port on the Onkyo. I also tried connecting it to Onkoy's CD in analog inputs, and in both these cases, I got a humming sound from zone 2 (i didnt try zone 3 yet), but nothing else. At this point, I guess I should also ask...
Typically, you connect Red speaker wire to Red ports on AVR and speaker, and similarly for black, but what if I criss crossed it. Red port AVR to Black port speaker and Black port AVR to Red port speaker. Would that be the reason for the hum instead of the music???

Also...using CBL/SAT HDMI in for digital and CD in for analog did not affect zone 1's 5.1 sound. But still... no sound from zone 2.



Coming to the for whatever it's worth... I got the blu ray player free with the TV. BDE 5900...... does not have optical out :-) It does have coax digital out though and I could connect that to BD/DVD in on Onkyo. Is Optical better?

 

 

Your Bluray setup is not optimal but it will indeed work. Optical can only deliver basic Dolby/DTS 5.1 so connecting this way means you are not able to get the HD audio tracks - DTS-HD Master Audio and Dolby TrueHD. Some Bluray players have two HDMI outputs - one for Audio/Video and one for Audio only. If your BD player is one of those, then connect one of the BD player HDMI outputs direct to the TV via HDMI2 on the TV (for the picture, including 3D) and connect the other BD HDMI output to a suitable HDMI input on the AVR. Then when you want to watch a Bluray, you select the input on the AVR that you used for the audio from the BD player and select HDMI2 on the TV for the picture. This way you can get a 3D picture and also the HD sound codecs. If there are any lip-synch issues, correct these in the lip-synch setup menu of the 3007 for the source you are using.

 

Whether the 3007 supports 3D - the answer is 'it might' but it cannot be guaranteed. Some people will tell you that 3D *requires* HDMI 1.4 but this is not actually correct. You may find that HDMI 1.3 works too - the easiest way to find out is just to try it and see - connect the BD player direct to an HDMI input on the AVR and play a 3D disc. If it works it works - if not, then you can connect up wither the way you are currently doing it, or the way I describe above if your BD players has dual HDMI outputs.

 

 

 

 

Yes, as I guessed in my earlier reply, you had not assigned the sources.

 

 

Yes - you cannot send digital signals to the Zones on any AVR that I know of. The zones use analogue signals only. Connecting the analogues at the same time should not cause any interference with the digital signals. Are you wanting just sound in the zones?  What are you actually using in the zones themselves?  I have never used zones (our UK houses are small by USA standards and we don't really need zones much) but I did briefly experiment, ages ago, with sending a stereo signal to a zone where it fed a pair of speakers (for music only of course).

 

You’re welcome. The 3007 is a sophisticated and complicated beast and it does take some time to fully understand it.

 

I thought he was already doing that?  Have I read him wrong? He should have the BD player HDMI out going direct to the TV, using say HDMI2 input and the BD player optical out going direct to the 3007 using, say, Optical 1 input. That way he can have the 3D picture he wants as well as DD/DTS 5.1 sound via the AVR.

 

EDIT: reading his post again:

 

For Cable: The connection is cable box --> hdmi in onkyo --> wired speakers... as well as onkyo --> tv hdmi 1 this works great.
For Bluray : The connection is bluray --> tv hdmi 2 --> opticalout --> optical in onkyo.

 

It's a little confusing. I think you are right - he is taking an optical out from the TV to the AVR. The way you (and I) suggest is better.

 

 

It may be that your cable box cannot deliver digital and analogue signals at the same time. I am not familiar with US cable boxes - maybe someone with the same box as you can chime in?

 

 

 

No. All that will do is cause a phase/polarity error in your speaker setup. Any hum is entering the signal path before the speaker outputs. You need to check the analogue interconnect cables you are using to make sure they are mechanically sound (at the connector) and also that they are fully seated in the RCA sockets. Try using a different set of cables if you can, to eliminate problems with the cables themselves.

 

 

 

There's no difference in sound quality between coax and optical. Optical is easier to feed around the equipment rack so it has always been my preferred connection choice for that reason alone. 

 

The best way to connect is the way rprice and I are suggesting - optical connection from BD player direct to Optical 1 input on the 3007.

 

Can you check if your BD player has two HDMI outputs?  If it does, you can connect it in such a way as to also get HD sound codecs as suggested before.

Cooling fan solution:

I just sold my Onkyo TX-NR609 and bought my second 3007. My wife took the first 3007 and I had bee using the 609 for the past year. When I tried to connect a pair of older Monitor Audio rears as front wide, realizing that the 609 only does front high, the seed was planted to go back to my beloved TX-NR3007. I've always felt that much of the joy of AV is in the psychology. Maybe I can't hear the difference between the separate power supplies or see any difference with the better video processing- but I feel better knowing it is there.

Now on to the point of this post. The ex also took my AV stand which I had adapted solely to allow for more room on the bottom shelf, i.e. better cooling for the 3007. The stand I have now is still an open design, but not as wide, not as adaptable, and with less height between shelves. It was fine with the 609, but with the 3007 I have 3/4 inch space between the top of 3007 and the next shelf. Knowing this would be a problem, I looked for a fan to place on top. I found a great fan at "Cooler Guys" that sat on top of receiver and outputted the hot air up and back. The problem was this fan was 25mm thick and I only had 20mm of space. So this is the solution I came up with.

I bought:
1) 120x25mm fan with mount/stand (CGAC1225L-BC) at CoolerGuys.com (($35 shipped)
2) black posterboard (thin cardboard)
3) APC P7GB "smart" surge protector at Amazon.com ($25 shipped)

The fan has 2 metal L-brackets that I attached velcro to and set up hanging down from the back of the shelf above behind the 3007. I then cut two rectangles of the black cardboard slightly taller than the shelf height and used black electrical tape to tape the folded edges to the top of the lower shelf and the bottom of the upper shelf- both sides. The idea was that since the fan was small I figured that making "walls" on either side of the receiver would create more suction and thus more airflow over the top of the 3007. Lastly, since the fan is always on or always off and Onkyo in their infinite wisdom decided not to include a 12v trigger for zone 1, I added a "smart" power strip. I plugged the smart strip into one of the always-on ports on my Panamax M5300EX line conditioner, the 3007 into the "Master" port on the strip, and the fan into a "switched" port. Voila! Everything now works as it should.

Note: I did seem to notice that the fan cools better blowing from behind 3007 over the top through the front vs sucking the standard way. I will buy a thermometer and take some measurements and post them later.
.

kbarnes701 and rprice54, i dont think i have been very clear and i apologize for that.

First of all, this is not the latest and greatest samsung bluray player i am dealing with. It was a freebie with the tv so i just went with it.
HDMI output - only 1
Optical output - none
Coaxial digital output - 1
Ethernet port - 1 irrelevant here, i think.
USB port - 1 irrelevant here, i think.

Let's revisit Cable box:
HDMI output - only 1
Analog output - 1
Optical output - I think 0, I cannot confirm since I am nowhere close to home right now.


The connection is as such so far
HDMI out (Cable Box) --> HDMI in (AVR - cbl/sat)
HDMI out (AVR - main) --> HDMI 1 in (Samsung TV)
Like you said, kbarnes, This means zone 2 will not know about Cable box audio because it only accepts analog.
So, in an attempt to correct this, I connected Analog out (Cable Box) --> Analog in (AVR - CD), I also tried with Analog out (Cable Box) --> Analog in (AVR - Cbl/Sat). In both these cases.... no zone 2 sound. Please note that the hum from the zone 2 speakers showed up when the volume was turned up way high. In a "normal" volume setting... no hum.

Now coming to the bluray connection
HDMI out (Samsung Bluray) --> HDMi 2 in (Samsung TV)
Optical out (Samsung TV) --> Opt1 in (AVR - GAME)
Picking the right option in Input / Output assign got me to sound for the bluray as well.

As per one of your replies, it was suggested that I should connect Bluray's optical out to AVR's optical in. I cant do that because this Bluray does not have an optical out as I stated at the beginning of this post. I could however, just do...
Coax digital out (Samsung Bluray) --> Coax digital in (AVR - DVD/BD)
HDMI out (Samsung Bluray) --> HDMi in (AVR - DVD/BD) and try out a 3D like has been suggested.

If the 3d signal doesn't work through the AVR, I can change it to...
Coax digital out (Samsung Bluray) --> Coax digital in (AVR - DVD/BD)
HDMI out (Samsung Bluray) --> HDMi 2 in (Samsung TV).
This would mean digital audio out from bluray to avr, but digital video out from bluray to tv, and hopefully the bluray can do these simultaneously.

This still doesn't resolve zone 2 lack of sound for cable box or bluray audio.
I am guessing because the cable box already has HDMI out connected, its possible its analog audio out is not working. How would I test?
The bluray does not have analog audio output. I dont think the Samsung TV has analog output either.

 

Let me stay with the Bluray player hookup now I have more info (I am not familiar with your cable box).

 

The best way to hook up the BD player is to connect the HDMI out of the player to an HDMI input on the 3007. Then connect the coax digital output of the player to one of the coax digital inputs on the 3007. Then go into the menu and assign one to the other. For example if you used HDMI input 3 on the 3007 and coax input 1 on the 3007, assign HDMI3 to COAX1. I assume you know where to do this as you mentioned finding it before.

 

AAMOI, why do you want to connect the BD player to a zone?  Just for sound I guess (CDs etc)?  

i will do it this way and see if the 3D dvd works. if it doesn't, i guess i have to go back to hdmi out of player --> hdmi in 1 tv


exactly... the bluray can access my itunes library and i want to be able to play music through my zones.

 

If the 3D does not work when connected that way, leave the coax cable where it is and simply route the HDMI cable direct to an HDMI input on the TV. The result will be the same as if using a 3D-capable AVR, other than a small switching hassle.

Hi all, figured I'd chime in since it was this thread that alerted to me that the problem was my 5007 and not something else. Unit died about 2 weeks before my warranty expired, so I sent it off to ABL to get fixed. It got there on a Friday and they sent it back out on a Monday (5-7 business days depending on which days you're counting).

So far, results are... mixed...

My setup:
Output:
Panasonic AE3000U via 30ish ft HDMI cable
LG 24" LCD monitor (for testing) via HDMI
Inputs:
PC with a DVI->HDMI cable and coax audio
DirecTV via HDMI
PS3 via HDMI
DVD via component/optical

The DVD player and DirecTV work, but the PC and PS3 do not. When switching to those devices, I get "No Signal" on my receiver.

I tried swapping inputs, and I can get DirecTV to work via the PC/PS3 inputs, but the other sources via HDMI don't work despite trying to swap things around.

PC works when directly connecting to the projector and PS3 works when directly connecting to a monitor via the same HDMI cables so I don't think there's anything wrong with my devices.

Other than swapping cables(and some of those switches aren't practical due to length/distance), I can't think of anything else to try.

I did notice that my unit came with this firmware which is newer than the latest one avaialble on the site or mentioned on this thread.
1301-2603-0511-4103

Hi Jimmy,

 

Try resetting the PS3.  Hold down the power button when you power it on until you hear a second beep, that will reset the handshake of the device.  If I move my PS3 to another setup it has to be reset before it will operate proper.

 

Thats interesting about the firmware, now I want to go check mine.

PLEASE HELP! My 3007 has no sound.
The on screen setup works on my TV but inside of my 7.1 speaker setup, it only shows a box with the letter "A" in it.
No sound at all. I tried resetting the unit with no help but press the VCR and power on button.
What could is be the HDMI board..what are the symtoms?
and i am sure that my unit is out of warranty. Do you think Onkyo will honor the fix or what do I tell them in order to have a 1 time fix?
Edited by hipertec - 10/14/12 at 5:22pm