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The Onkyo TX-NR3007/TX-NR5007 common questions/issues/hints/answers thread - Page 155

post #4621 of 4660
10/16/12 at 9:04am
Quote:
Originally Posted by hipertec View Post

PLEASE HELP! My 3007 has no sound.
The on screen setup works on my TV but inside of my 7.1 speaker setup, it only shows a box with the letter "A" in it.
No sound at all. I tried resetting the unit with no help but press the VCR and power on button.
What could is be the HDMI board..what are the symtoms?
and i am sure that my unit is out of warranty. Do you think Onkyo will honor the fix or what do I tell them in order to have a 1 time fix?

Most likely it is the HDMI board. Call Onkyo and find out. They have fixed many out of warranty mine included.
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post #4622 of 4660
10/19/12 at 11:45am
Quote:
Originally Posted by kbarnes701 View Post

If the 3D does not work when connected that way, leave the coax cable where it is and simply route the HDMI cable direct to an HDMI input on the TV. The result will be the same as if using a 3D-capable AVR, other than a small switching hassle.
hey... so after taking your suggestions, the new setup is:
bluray to tv - hdmi
bluray to onkyo dvd/bd in - coax digitial
but also tv to onkyo game in - optical (since it's a samsung smart tv and has its own apps)
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post #4623 of 4660
10/19/12 at 12:28pm
kbarnes... can i connect tv optical out to onkyo optical in 2, then somehow let onkyo know that tv/tape out should be "bridged" from optical in, and use onkyo tv/tape out (analog) to onkyo vcr/dvr in (analog)...?
will this work for the other zones? trying to get creative here...

Thanks!!


Edit....
Tried tv optical out to onkyo optical in 2, and then vcr/dvr analog out to tv/tape in... that didn't work for zones 2/3.

Next I pulled down the front panel on the onkyo and connected my ipod using a cord which is one end headphone male and the other end is analog audio male. I used this to connect from ipod headphone jack to AUX 1 front input left.

Tried various combinations in the listening mode presets and the Mono inputs, set analog input to Aux 1, but it still didn't give me any sound from zones 2 or 3.

HELP! biggrin.gif
Edited by jackson404 - 10/19/12 at 1:56pm
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post #4624 of 4660
10/23/12 at 5:43am
Hey guys, hoping I can get some help with my subwoofer issue and my Onkyo 3007. Had the receiver since launch in 2009. I've been running it with Martin Logan Source fronts, Martin Logan Matinee center, ML Abyss sub and some Athena bookshelfs for rears. I finally upgraded my subwoofer to a HSU VTF-15H. I ran through the Audyssey and the receiver set the fronts to full band which enabled double bass. I changed them to 80hz along wtih the rest of the speakers and noticed I was lacking mid bass for music and somewhat during movies. The sub crossover is turned off on the sub and the receiver lpf of lfe was set to 100 or 120hz. I set the fronts to full band and turned on double bass and noticed mid bass had returned. AFter reading through the faq here I noticed you aren't supposed to use double bass. I was under the impression that double bass on the onkyo units acted like lfe+main on denon and yamaha receivers.

I decided to start over and factory reset the receiver. Re ran audyssey and got the following settings which were different than the last time I ran it.
These were the audyssey results and db reading by my radioshack 33-2055

FR: -6.5 = 66db
FL: -6.5 = 66
C: -4.0 = 66
SR: -10.5 = 67db
SL: -7.0 = 67db
SUB: +0.5 = 67-68db

I adjusted them all to read 75db so they ended up like this.

FR +2.5
FL +2.5
C +5
SR/SL = -3.0

Sub: +1.5. I needed to get it up around +3.5 or slightly higher to get it to hit 78-80db. instead I settled at bumping the gain on the sub to 9o'clock and the avr gain to +1.5. I'm only hitting about 77db this way though. IS there any negative effects to running the avr gain @ +3 or +4?

Fronts were crossed over @ 40hz
Center @ 60hz and Surrounds @ 90hz.
Double bass was set to off.


Is it normal to have such a large variation between what the receiver sets the speakers to and what 75db actually is? Also, I adjusted the speaker's xo to 120hz and played musical content to make sure the sub would produce midrange, and it did. However, if I drop the xo below 100hz I lose a lot of midbass. Any other thoughts on settings I could try. I posted in the thread for this sub and it seems like the receiver settings are my last hope. In the Audyssey submenu, Audyssey is set to on, dynamic volume is off and soundstage is set to reference. It's grayed out though, so I can't change it to anything but reference.

Any help is appreciated. Thanks.
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post #4625 of 4660
10/23/12 at 6:13am
Quote:
Originally Posted by amill94 View Post

Hey guys, hoping I can get some help with my subwoofer issue and my Onkyo 3007. Had the receiver since launch in 2009. I've been running it with Martin Logan Source fronts, Martin Logan Matinee center, ML Abyss sub and some Athena bookshelfs for rears. I finally upgraded my subwoofer to a HSU VTF-15H. I ran through the Audyssey and the receiver set the fronts to full band which enabled double bass. I changed them to 80hz along wtih the rest of the speakers and noticed I was lacking mid bass for music and somewhat during movies. The sub crossover is turned off on the sub and the receiver lpf of lfe was set to 100 or 120hz. I set the fronts to full band and turned on double bass and noticed mid bass had returned. AFter reading through the faq here I noticed you aren't supposed to use double bass. I was under the impression that double bass on the onkyo units acted like lfe+main on denon and yamaha receivers.

I decided to start over and factory reset the receiver. Re ran audyssey and got the following settings which were different than the last time I ran it.
These were the audyssey results and db reading by my radioshack 33-2055

FR: -6.5 = 66db
FL: -6.5 = 66
C: -4.0 = 66
SR: -10.5 = 67db
SL: -7.0 = 67db
SUB: +0.5 = 67-68db

I adjusted them all to read 75db so they ended up like this.

FR +2.5
FL +2.5
C +5
SR/SL = -3.0

Sub: +1.5. I needed to get it up around +3.5 or slightly higher to get it to hit 78-80db. instead I settled at bumping the gain on the sub to 9o'clock and the avr gain to +1.5. I'm only hitting about 77db this way though. IS there any negative effects to running the avr gain @ +3 or +4?

Fronts were crossed over @ 40hz
Center @ 60hz and Surrounds @ 90hz.
Double bass was set to off.


Is it normal to have such a large variation between what the receiver sets the speakers to and what 75db actually is? Also, I adjusted the speaker's xo to 120hz and played musical content to make sure the sub would produce midrange, and it did. However, if I drop the xo below 100hz I lose a lot of midbass. Any other thoughts on settings I could try. I posted in the thread for this sub and it seems like the receiver settings are my last hope. In the Audyssey submenu, Audyssey is set to on, dynamic volume is off and soundstage is set to reference. It's grayed out though, so I can't change it to anything but reference.

Any help is appreciated. Thanks.

 

Hi - I have answered you at length in the Official Audyssey Thread, here:

 

http://www.avsforum.com/t/795421/official-audyssey-thread-faq-in-post-1/57150#post_22518876

 

... as I thought that a long OT post in this thread was not a good idea.


Edited by kbarnes701 - 10/23/12 at 6:23am
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post #4626 of 4660
10/26/12 at 12:26pm
Quote:
Originally Posted by jackson404 View Post

kbarnes... can i connect tv optical out to onkyo optical in 2, then somehow let onkyo know that tv/tape out should be "bridged" from optical in, and use onkyo tv/tape out (analog) to onkyo vcr/dvr in (analog)...?
will this work for the other zones? trying to get creative here...
Thanks!!
Edit....
Tried tv optical out to onkyo optical in 2, and then vcr/dvr analog out to tv/tape in... that didn't work for zones 2/3.
Next I pulled down the front panel on the onkyo and connected my ipod using a cord which is one end headphone male and the other end is analog audio male. I used this to connect from ipod headphone jack to AUX 1 front input left.
Tried various combinations in the listening mode presets and the Mono inputs, set analog input to Aux 1, but it still didn't give me any sound from zones 2 or 3.
HELP! biggrin.gif

kbarnes, ultimately, i was able to find a cord in the basement that was one end headphones and another end analog white + red audio. bingo... sound throughout the 3 zones :-)
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post #4627 of 4660
10/30/12 at 3:31am
Hi all

It's back alive, after 4 months waiting for repairs, the Onk returned back to it's owner.biggrin.gif
Big delay in HDMI parts, it is all set up and running !
They have replaced the well known part, which is still running hot , i can lower our heating back low.
Anyway, i hope it will last longer then before....

Gtz,
Dylan , Belgium.
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post #4628 of 4660
12/2/12 at 2:57pm
Did you ever get an answer on the 5007 3d video through put issue?
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post #4629 of 4660
12/13/12 at 8:30pm
I've had my TX-NR3007 for a couple of years now, and a year or so back began having issues. I've put off addressing it for quite some time, both because of the headache involved getting the unit out and then further issues regarding warranty, diagnosis and cause, cost, where to take it, etc.

Skimming the thread it sounds like the HDMI board is the primary issue people have been experiencing failing when describing issues similar to my own. Regardless of the cause, it's obvious this will require professional repair. But so I have some idea what to expect, what to do (Call Onkyo or take it to a local Onkyo service location, or the extraordinarily unlikely chance there is some 'trick' I can do), and especially what options exist for an out of warranty unit... Well, I'm curious if someone else has had an identical symptom list and what they ended up finding out.

It's the same 'no sound' output issue countless others described. When the problem began I could power it on and off several times and get sound back. Every single time it would work I'd hear the final relay click several seconds after being powered on. Every time it did not, the final click was absent and thus the sound output was likewise.

Taking the cover off to blow it out earlier tonight and see what could be seen, I noticed that despite the unit being on, it warming up, the front display lit, etc... Neither of the unit's fans were working.

Here's why I'm posting when so many say this is a bad HDMI card. The HDMI is the only thing that •does• work on mine. Connecting the HDMI output to my TV and I can see the receiver's menus on the television. Plug in a device to the receiver using HDMI and the video gets sent to the TV. If I choose to pass the sound through the receiver to the TV via the HDMI, the TV will receive the audio signal and allow me to listen through the TV speakers.

To narrow it down, I first attempted to use the headphone jack on the front of the unit. No sound whatsoever is being sent to the headphones. Next I tried the tuner, AM and FM. No sound via either my speakers or the headphones. Optical connections and RCA stereo cable, likewise nada from both speakers and headphones. My last effort was to do the reset using the VCR/DVR and power combo, still no luck. It is, and has been for some time, at the point where I can never get the receiver to work no matter how many times I flip it on and off. In other words, short of using the receiver as an HDMI switch, the unit is for all intents and purposes useless.

So in summary, the 'no sound and final relay click, initially able to get it to work cycling on and off' seems to be a common issue with the 3/5007 units. From a brief skim of recent posts, most indicate it is due to a failure on the HDMI board. Yet for my unit the HDMI board is the only functioning part of the receiver, aside from the front display and outputting the menu to the television via HDMI.

Have those who had their HDMI board replaced likewise had full function from the HDMI parts of the unit? If not, has anyone else experienced this symptom list and so be able to give me some idea of what to expect/what options exist to repair it?

It's been painful having to listen with cheap television speakers when I've had my Paradigm speakers sitting idle, tauntingly. I've simply put it off, both due to the extremely tight space my HT setup has (making getting the reciever out an ordeal) and fears of cost/difficulty having it repaired. I'm hoping someone can narrow it down a bit so I can make a decision on what to do. In all likelihood I'll take it in and be told it is repairable, but I'd hate to wait a month only to be told the receiver should be junked.

Thanks in advance for any information!

-Richard Adams
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post #4630 of 4660
12/14/12 at 6:22am
Quote:
Originally Posted by Rick Adams View Post

I've had my TX-NR3007 for a couple of years now, and a year or so back began having issues. I've put off addressing it for quite some time, both because of the headache involved getting the unit out and then further issues regarding warranty, diagnosis and cause, cost, where to take it, etc.
Skimming the thread it sounds like the HDMI board is the primary issue people have been experiencing failing when describing issues similar to my own. Regardless of the cause, it's obvious this will require professional repair. But so I have some idea what to expect, what to do (Call Onkyo or take it to a local Onkyo service location, or the extraordinarily unlikely chance there is some 'trick' I can do), and especially what options exist for an out of warranty unit... Well, I'm curious if someone else has had an identical symptom list and what they ended up finding out.
It's the same 'no sound' output issue countless others described. When the problem began I could power it on and off several times and get sound back. Every single time it would work I'd hear the final relay click several seconds after being powered on. Every time it did not, the final click was absent and thus the sound output was likewise.
Taking the cover off to blow it out earlier tonight and see what could be seen, I noticed that despite the unit being on, it warming up, the front display lit, etc... Neither of the unit's fans were working.
Here's why I'm posting when so many say this is a bad HDMI card. The HDMI is the only thing that •does• work on mine. Connecting the HDMI output to my TV and I can see the receiver's menus on the television. Plug in a device to the receiver using HDMI and the video gets sent to the TV. If I choose to pass the sound through the receiver to the TV via the HDMI, the TV will receive the audio signal and allow me to listen through the TV speakers.
To narrow it down, I first attempted to use the headphone jack on the front of the unit. No sound whatsoever is being sent to the headphones. Next I tried the tuner, AM and FM. No sound via either my speakers or the headphones. Optical connections and RCA stereo cable, likewise nada from both speakers and headphones. My last effort was to do the reset using the VCR/DVR and power combo, still no luck. It is, and has been for some time, at the point where I can never get the receiver to work no matter how many times I flip it on and off. In other words, short of using the receiver as an HDMI switch, the unit is for all intents and purposes useless.
So in summary, the 'no sound and final relay click, initially able to get it to work cycling on and off' seems to be a common issue with the 3/5007 units. From a brief skim of recent posts, most indicate it is due to a failure on the HDMI board. Yet for my unit the HDMI board is the only functioning part of the receiver, aside from the front display and outputting the menu to the television via HDMI.
Have those who had their HDMI board replaced likewise had full function from the HDMI parts of the unit? If not, has anyone else experienced this symptom list and so be able to give me some idea of what to expect/what options exist to repair it?
It's been painful having to listen with cheap television speakers when I've had my Paradigm speakers sitting idle, tauntingly. I've simply put it off, both due to the extremely tight space my HT setup has (making getting the reciever out an ordeal) and fears of cost/difficulty having it repaired. I'm hoping someone can narrow it down a bit so I can make a decision on what to do. In all likelihood I'll take it in and be told it is repairable, but I'd hate to wait a month only to be told the receiver should be junked.
Thanks in advance for any information!
-Richard Adams

If you go into your setup menu is the "Network" greyed out?

I had my HDMI board replaced once and I am having the same problem again, though I have had about 14 months of problem free operation. If I leave the receiver on for about an hour after being off and then do several power cycles, the "Last relay" will typically click on. I now leave the unit on all the time and it works great. I actually think it sounds better as well, but could just be the colder, more dense air in my basement this time of year.

I will eventually take this to the same local repair shop that repaired it previously. I am waiting until I get a new receiver to replace this one and once repaired I will re-dedicate this one to our upstairs living room system. It sucks, but from what I understand Onkyo has been providing extended parts and labor warranty coverage for this known issue, which seems to point to HDMI board failure.

This is one of the reasons I researchd and made sure that I had local authorized repair centers for Onkyo. Last time they turned the repair around in a week. This would all depend on parts availability, so we will see. Please keep us updated on what you find out!
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post #4631 of 4660
12/30/12 at 4:13pm
Here's my experience, for what it is worth. My HDMI switching was getting progressively worst the last 6 months or so. I have had my 3007 for 3 years. I took the cover off the case, and found that both cooling fans had failed. Now, with the cover off and a 6 inch portable fan blowing into the case, it works like a champ. Now all I have to do is figure out where to find new fans, and how to replace them. Anyone know if I risk a shocking experience from the capacitors inside this thing?
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post #4632 of 4660
1/1/13 at 4:07pm
Well, add my TX-NR5007 to the heap list. It loses speaker set up when turn off and grays out the "network" in set up as well as remote set up and update...an NO SOUND.

It was already sent back once for static in the rear channels with audyssey dynamic eq enabled and source switching. Not happy with the first "tech service guy" I got on the phone over the holidays so i will try another person. I have filled out the form on their site twice with no response. The second time I included a link to a youtube video I posted to see IF they would respond with a diagnosis. Surpirsingly I did get sound through the game input and could play blu-rays on my PS3 with sound...but nothing on tv or bluray input.

I will reserve judgement until I get a resolution, but this is not off to a good start for a "flagship" unit. Thanks btinindy for the PM reply and I will post my progress for others that are searching for help.
'
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post #4633 of 4660
1/3/13 at 9:47am
I posted this in the 1007 thread, but I wanted to post it here also since the zone circuitry is probably the same as these models.

If you get the chance, can you check the behavior of the zone 2 and 3 triggers. I just recently changed my setup that caused me to use the triggers in a different way than I had been, and much to my dismay I discovered that the zone 2 trigger is partially tied to the zone 3 trigger.

If I only turn on zone 2, I get 12V from zone 2 and 0V from zone 3 (as I would expect). If I only turn on zone 3, I get 12V from both zone 2 and zone 3. I don't know if my receiver has always behaved this way, or if this is something somewhat new. It screws up what I wanted to do because I can't turn zone 3 on without zone 2 coming on also.
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post #4634 of 4660
1/9/13 at 3:53pm
So, after 8 days I am still trying to resolve my issue.

Tried to call onyko...no luck. Tried to fill out the form on the onkyo site...no return. Joined the onkyo forum and searched for the issue and posted...got directed to parts email...sent to them. So I have been back and forth with them via email for 3 days. I can't locate a serial number so they are pretty much telling me to take a hike so far. Thus I am not impressed. If my Chevy has a recall ... then GM fixes it,,.I am not impressed!

did get a hit on my youtube post of another person suffering from the same issue...go figure... wish me luck...
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post #4635 of 4660
1/10/13 at 6:17pm
So I've been having the same problem many of you been having: no audio, no network.
Receiver: 3008
I decided to fix it and post the fix on here so that others may benefit from my research.
The fix should work on any Onkyo receiver with the symptoms described above.
Fix: HDMI board needs to be reflowed. Oven method.
Background: I troubleshot the board until I determined the culprit was the DD/DTS chip on the right side of the HDMI board. This chip is a BGA type (ball grid array) chip. BGA refers to a SMT method which may be prone to non-compliant solder connections if there is a cold solder joint. The Oven reflow will melt the solder on the chip's pins re-establishing pin-board connection.
Procedure:
- Cover HDMI board with aluminum foil with the exception of the BGA chips. There are a total of two BGA chips on the HDMI board for the 3008 receiver. You can identify these chips by the lack of visible pins.
- Warm up oven to 300 degrees F and place hdmi board on cookie sheet and insert in oven. Bake at this temp for 2-3 min.
- Raise temp to 385 and bake at this temp for 8-9 min.
- Turn oven off and open door. Let board sit for 30 min. Do not touch.
- Remove from oven. Remove foil and re install.
- Enjoy you newly working receiver.
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post #4636 of 4660
1/10/13 at 7:16pm
Excellent, another confirmed fix by reflowing the board!

I updated this same thread a while ago and provided info for using a heat gun

I also started this thread in attempt to make the fix show up better in results, this the thread we're typing in is so huge.


I heard recently in PM from someone else that was going to re-flow as well, so there may be a third confirmed fix soon! smile.gif
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post #4637 of 4660
1/16/13 at 2:16am
Q; I'm quite happy with my 3007, but recently bought an Epson 5910 to fully enjoy the 3D output of my oppo 93.
But will the 3007 let the signal pass through, and what settings should I use?
Or will it do a Gandalf in Helms deep; 'Thou shall not pass!!.'
Edited by frankly - 1/16/13 at 3:19am
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post #4638 of 4660
1/16/13 at 5:16pm
Quote:
Originally Posted by frankly View Post

Q; I'm quite happy with my 3007, but recently bought an Epson 5910 to fully enjoy the 3D output of my oppo 93.
But will the 3007 let the signal pass through, and what settings should I use?
Or will it do a Gandalf in Helms deep; 'Thou shall not pass!!.'
The 3007 has an HDMI v1.3a repeater, and to pass 3D, you'd need at least HDMI v1.4a.
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post #4639 of 4660
1/17/13 at 3:32pm
Quote:
Originally Posted by frankly View Post

Q; I'm quite happy with my 3007, but recently bought an Epson 5910 to fully enjoy the 3D output of my oppo 93.
But will the 3007 let the signal pass through, and what settings should I use?
Or will it do a Gandalf in Helms deep; 'Thou shall not pass!!.'

By turning off the Reon processor in the receiver, it WILL pass a 3D signal. However, it will NOT extract the audio. The audio is contained in a different portion of the signal in a 3D datastream than it is in a 2D stream, and the xxx7 series can't decode it. Many people in that situation let the source decode the audio and send it to the receiver via multichannel analog if available, or optical/coax.
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post #4640 of 4660
1/17/13 at 5:57pm
Quote:
Originally Posted by Rolls-Royce View Post

Quote:
Originally Posted by frankly View Post

Q; I'm quite happy with my 3007, but recently bought an Epson 5910 to fully enjoy the 3D output of my oppo 93.
But will the 3007 let the signal pass through, and what settings should I use?
Or will it do a Gandalf in Helms deep; 'Thou shall not pass!!.'

By turning off the Reon processor in the receiver, it WILL pass a 3D signal. However, it will NOT extract the audio. The audio is contained in a different portion of the signal in a 3D datastream than it is in a 2D stream, and the xxx7 series can't decode it. Many people in that situation let the source decode the audio and send it to the receiver via multichannel analog if available, or optical/coax.

Or get a BR player with two HDMI outs....
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post #4641 of 4660
1/18/13 at 4:16pm
Luckily i on an oppo 93...
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post #4642 of 4660
1/22/13 at 6:31pm
How do I control the screen display while using Internet radio. It's changing every 10 sec
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post #4643 of 4660
1/23/13 at 6:11am
Quote:
Originally Posted by oregan View Post

How do I control the screen display while using Internet radio. It's changing every 10 sec

When in Internet radio mode, thats all it seems to do, all other input/output video functions are lock out, someone please tell us there is a way round this.... To pass hdmi video when in Internet radio mode... So far I can't find it...
What do you mean by ""changing every 10 sec"" my is locked to show whats playing now..
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post #4644 of 4660
2/5/13 at 4:02am
Well add me to the scrap heap...Came home today, first time back in my man cave in 3 months, turned on ,my 3007 and no sound. I had a picture but no sound. Then i only saw the "A" on the screen. Only after turning on and off a couple of times did the sound come on. i did find my best buy receipt (a rather old one) but im going to try and see if I could get a duplicate receipt and then call Onkyo. Im out of warranty also but it looks like they have been receptive to inquiries, though it wont be immediately. Shyt!
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post #4645 of 4660
2/8/13 at 7:33am
Good luck, I was promsed an rma # over three weeks ago from onkyo. After multiple unsuccesfull attempts to contact via e-mail and phone I have descided to attempt reflow of bga chips as described by thenextdon in the possiblefix for audio loss tx nr3007 thread. I'll post results this afternoon.
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post #4646 of 4660
2/8/13 at 10:18am
made an attempt @ reflow with baking method. It was unsuccesfull. do you allow the oven to raise to 385 and then give the 8-9 min or time from point of temp. adjustment?
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post #4647 of 4660
2/11/13 at 4:08am
Hi im looking for bad or non working hdmi board for tx-nr3007!!!! I want buy it... Who have please me notify to email.... price and shiping cost and info about problem. Thank very much and regards my mail : mcgustoo@gmail.com
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post #4648 of 4660
2/15/13 at 2:33pm
I did get audio back from reflow, but still don't have use of remote, network, and firmware update menu options. I now get pandora from blue ray with a digital to analogue converter (converter is so music can play on 2nd & 3rd zone)
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post #4649 of 4660
2/16/13 at 2:02am
Do you want exchange to my board working with sound but no work video outputs?
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post #4650 of 4660
2/16/13 at 6:36pm
Not looking to reopen the cut. You should look into a you tube video about capacitor replacement of either 606 or 609 model. capaciors are cheap and mouser is a good supplier. capacitor ratings are found on the top, or you can download a service manual for free by digging around on google which will give you part #'s, volt, and microfarrad ratings. If your no longer under warranty this is relatively simple and the video is pretty straight forward.
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