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Acer H5360 HD3D (DLP 1280x720) Video Projector - Page 53

post #1561 of 1760
Sorry I can't help...I use a VIP 3D Theatre converter for 3D movies and PS3 games. Works great.

Ron
post #1562 of 1760
Quote:
Originally Posted by feddy View Post

Acer H5360 NOT WORKING WITH POWERDVD 12
I'm new to this forum because I just bought the Acer H5360 projector and can't seem to get it set up to play 3D videos (SBS) off my harddrive (mkv format), using PowerDVD 12. I've written to PowerDVD support and haven't heard back as yet. Here's what I wrote:
My system has an Intel i7 processor, EVGA Geforce GTX560 Ti video card with the updated Nvidia 301.42 driver, Windows 7 Professional, Nvidia 3D Vision 2 IR and glasses and the Acer h5360 projector connected with an HDMI cable.
In both the Nvidia Control Panel and the Windows Screen Resolution, I've tried to set the projector to 120 Hz and 1280 x 720. As well, the projector itself has been set to Nvidia 3d display.
When I attempt to watch a SBS video in PowerDVD, it seems I have to force the Nvidia IR to 3D "on" and then it shows me a 2D picture through the right lens of the Nvidia 3D glasses while the left lens has an extremely dark picture in 2d (actually, the left lens is almost blacked out). In effect, there is no 3D. The same thing happens when I try to view a 3D photo. While Windows Screen Resolution shows 120 Hz on "Advanced settings -- Monitor -- Generic PnP Monitor", the PowerDVD result is as if the Acer is really projecting at 60 Hz, instead of 120 Hz.
While playing a video in PowerDVD I believe I've attempted to try each of the various 3D options using the down arrow tab next to 3D when 3D is enabled. It doesn't appear there are many options to change in that menu and within PowerDVD itself.
The Acer projector and rest of my hardware does work fine in the Nvidia control panel (displaying their test videos in 3D), in the Nvidia 3d Vision Photo Viewer (again, seeing 3D photos) and playing an arcade style flight game called "Skydrift".
Any ideas of something/anything I could try would be really welcomed !!!!!

I had the same problem, the only solution for me was to goback to pre 300's drivers, problem gone, give it a try.
post #1563 of 1760
Hi Tatsel74 -- Thanks for the encouragement. I did what you suggested (after failing with a few other tweaks) and, finally ... S U C C E S S !!! Couldn't be happier to finally see video in 3D (besides the rotating Nvidia symbol). Found success with a clean install in Safe Mode of the 295.73 version of the driver (2/9/2012).
post #1564 of 1760
Quote:
Originally Posted by Nirvelli View Post

My projector has recently started showing stuck mirrors. A month or so ago I had one stuck black pixel that showed up then went away for a while. It came back last week, along with a white pixel. Now I have 5 white pixels and a black pixel. I bought this thing back in November of 2010, so I'm quite past the Acer warranty period. Currently at hour #2562, almost entirely Eco mode. Also I occasionally get a bit of a flicker that goes away if I run with Eco mode turned off for a bit.
Anyway, I remember a while back some people talked about dealing directly with Texas Instruments about the DMD chip, as they warranty it for 5 years. Any news on that effort?

Have you had any luck with this? This just started happening with my projector. I had 2 black pixels (right next to each other) and now a few days later there are about 12 black and a white one. The black ones are easy to ignore while watching stuff but the white one is really annoying and I have a feeling this is only going to get worse. I think I'm about 1 month past the warranty period frown.gif
post #1565 of 1760
Quote:
Quote:
Originally Posted by Nirvelli

My projector has recently started showing stuck mirrors. A month or so ago I had one stuck black pixel that showed up then went away for a while. It came back last week, along with a white pixel. Now I have 5 white pixels and a black pixel. I bought this thing back in November of 2010, so I'm quite past the Acer warranty period. Currently at hour #2562, almost entirely Eco mode. Also I occasionally get a bit of a flicker that goes away if I run with Eco mode turned off for a bit.
Anyway, I remember a while back some people talked about dealing directly with Texas Instruments about the DMD chip, as they warranty it for 5 years. Any news on that effort?

Have you had any luck with this? This just started happening with my projector. I had 2 black pixels (right next to each other) and now a few days later there are about 12 black and a white one. The black ones are easy to ignore while watching stuff but the white one is really annoying and I have a feeling this is only going to get worse. I think I'm about 1 month past the warranty period

I'm having exactly the same problem. I've had the H5360 for about 2 years, and over the past month I've noticed a half dozen or so white pixels stuck. Luckily these are all currently isolated to the bottom of the screen, however I'm sure it's only going to get worse.

Has anyone had any luck with warranty repairs on this unit for the stuck mirror issue?
post #1566 of 1760
^ What resolution are you running? A suggestion on Newegg reviews was to set the source resolution to native (1280x720/60) if you've been otherwise running 1080p. Apparently that cleared it up for the reviewer.
post #1567 of 1760
Quote:
Originally Posted by StreetPreacher View Post


I've had mine since January 2010, I'll have to check tonight but I probably have well over 2000hrs on the bulb. Longest continuous 'use' is likely a week straight (when I'm on vacation I tend to leave my projector on 24/7).


Knock wood, no problems yet! I will probably be wanting another bulb soon though, what's the best deal out there on an OEM replacement including the housing?

UPDATE:

As of a few weeks ago I've been noticing a number of stuck (white) mirrors resulting in stuck pixels on screen. It's not too bad so far, but from what I've been reading this morning it sounds like the problem is only going to get worse. And the real kick in the teeth is that Texas Instruments warranties the DLP chip for 5 years, however ACER doesn't honour this, and will only do warranty repairs within their 1 year window...

I'm VERY sorry that I recommended this projector, what a POS!
post #1568 of 1760
I was curious does this projector have DLP Link?
post #1569 of 1760
Quote:
Originally Posted by StreetPreacher View Post

UPDATE:
As of a few weeks ago I've been noticing a number of stuck (white) mirrors resulting in stuck pixels on screen. It's not too bad so far, but from what I've been reading this morning it sounds like the problem is only going to get worse. And the real kick in the teeth is that Texas Instruments warranties the DLP chip for 5 years, however ACER doesn't honour this, and will only do warranty repairs within their 1 year window...
I'm VERY sorry that I recommended this projector, what a POS!
A POS? Really? A $500 projector that you have run hard for two years and a POS? I am sure TI will replace the chip but you will have to pay for the repair otherwise. Curious to know what you find because you may be better off replacing the unit. I have a couple of DLP units here, one of them is a TV that has over 10,000 hours on it and it is still kicking just fine. Sorry for your luck but of the thousands sold you are one of the few. Seriously, who is going to post here that my 3 year old PJ is still working? I wish you the best but let's try to keep things in perspective here because that unit was one heck of a piece of tech for the money in the day.
post #1570 of 1760
Quote:
Originally Posted by StreetPreacher View Post

UPDATE:
As of a few weeks ago I've been noticing a number of stuck (white) mirrors resulting in stuck pixels on screen. It's not too bad so far, but from what I've been reading this morning it sounds like the problem is only going to get worse. And the real kick in the teeth is that Texas Instruments warranties the DLP chip for 5 years, however ACER doesn't honour this, and will only do warranty repairs within their 1 year window...
I'm VERY sorry that I recommended this projector, what a POS!

I know nothing about this PJ, but, you give a good reason to buy a PJ that has 2 or 3 year warranty, right?
post #1571 of 1760
But on the Acer website it says this

" All of Acer projectors support a two year carry-in warranty, five years warranty for the DMD chip and one year warranty for the lamp.

So does this mean if I buy that means it's no longer 1 year anymore?
post #1572 of 1760
from acer site:
http://us.acer.com/ac/en/US/content/model/EY.K0701.020
H5360
599 USD


1280 x 720 HD resolution - 720p support with HDCP - DLP® 3D ready - 3200:1 contrast ratio - 2,500 Lumens brightness - HDMI™ - VGA - Projector: 1-year limited warranty, Bulb: 90-day limited warranty - Color: white
post #1573 of 1760
So finally reading all 53 pages it seems people are pretty happy with this model.
post #1574 of 1760
Quote:
Originally Posted by Mikes2cents View Post

I wish you the best but let's try to keep things in perspective here because that unit was one heck of a piece of tech for the money in the day.
Back in the day? It still is s very good deal today, especially if you like 3D and/or need a lot of lumens. Also, Newegg has frequent sales where the units go for a little more than 4 hundred.
post #1575 of 1760
Its been $420 at amazon for over a week.....a great deal!
post #1576 of 1760
Quote:
Originally Posted by Mikes2cents View Post

A POS? Really? A $500 projector that you have run hard for two years and a POS? I am sure TI will replace the chip but you will have to pay for the repair otherwise.
TI will not help us out here. I contacted their support, talked on the phone for a while, eventually they said they had to discuss with their engineers and email me back. This is what they sent:
Quote:
Hello _____,

Respectfully we are sorry you are having a product issue with your Acer 720p model. Note that we support a warranty direct with our projector manufacturing customers (such as Acer) on the chip, but due to many factors such as system, environment, handling issues – we do not warrant the chip directly to consumers.

If you have any other questions or concerns, please feel free to contact us.

Best Regards,
_____

Also, multiple calls to Acer Level 2 support gave me the same results: they will not honor any sort of warranty past 1 year on this projector whatsoever. Various searching around the web leads me to believe that this system is in place between TI and multiple projector manufacturers, where they get good publicity by claiming a 5 year warranty, but nobody will actually honor it. That being said, the support experience with Acer specifically has been terrible and I do not plan on buying from them again.
One bit of hope is that they did insist on me sending it in for their $200 flat-fee repair service, and upon questioning they told me that this covered any and all issues, so if the chip is bad and something else is broken, you can send it in and the total repair cost is still only $200.
post #1577 of 1760
@ Nirvelli: Thanks for relaying your research. Thankfully, I don't have any issues with my unit at this point (15 mos, 800 hours), but it's good to know you can get a repaired unit (I'm also assuming a cleaning) and a fresh bulb for less than a new unit (even at sale prices.)

@ SubaruB4: It's still a solid value, IMO. Yes, there are a few issues with it, but for the money it's hard to beat. Also, yes, you can use DLP-link for 3D. Works great.

@StreetPreacher: I originally bought the H5360 as a first projector proof-of-concept before investing the funds in a full scale 3D-enabled unit (plus at the time, only the JVC RS40 was available). It's been such a good unit that I've decided to keep using it until LED-lamp technology matures or the Acer completely dies -- whichever comes first! I know it's probably a matter of time, but I certainly wouldn't call the decision to buy it a mistake -- more of a known compromise.
post #1578 of 1760
Anyone have an issue with the 5360 being stuck in "computer" or "DVI" mode? I am running both my PS3 and Panny blu ray player to it over HDMI, yet the options such as Saturation/TInt/Sharpness are not present. I am running this all through the Viewsonic VP3D1, so is that perhaps the reason? I also have the pj set on signal lock.

Just looking for some advice or if anyone has overcome or experienced a similar issue.

Thanks
post #1579 of 1760
I have a "stuck" issue with my connected PC with radeon HD6970 card, sometimes when the card changes the resolution, the beamer stucks and didnt show anything.
Switching the input to any other and changing back to HDMI solves the problem for me.
post #1580 of 1760
Yes, I do expect a $500 projector to at least operate properly throughout the life of the first bulb... Last I checked the lamp had 2500 hours on it, and the picture is rapidly becoming unwatchable due to the multiplying bright white stuck mirrors/pixels.

And as has been mentioned, Acer's response to the issue has been less than satisfactory. On a brighter note, my old BenQ W 500 is still going strong at about 8000 hours on the first bulb. I've noticed some degradation in the LCD panels causing a bit of a green tint,, but other than that it's still very watchable.
post #1581 of 1760
ouh.... crossing my fingers that my panel will stand for the second bulb ive already purchased. Because there is no alternative on the market that time, not below 3-4000 bucks and that much light power.
post #1582 of 1760
I have this great 5360 but the fan warning came on so I checked it out and did have a bad blower fan. Made a lot of real loud noise. Found a replacement from China and put it in and now both fans run nice and quiet. Here's my problem though,the 'FAN PROBLEM' warning still comes on and says it will shut down,which it does. But both fans are running great . No fan problems. But the inside computer still still kicks in and says there is a fan problem. I went into the service mode and did a factory reset,unpluged then and restarted it. Still get that ;FAN PROBLEM--will shut down' which it does ! How can I over ride this. Can't seem to figuer this one out.rolleyes.gif
post #1583 of 1760
I'm curious of something.. with this projector say I'm 8' 11" from the screen what screen size would that be? Maybe I'm not doing the calculator right but it saying about 70 inches?
post #1584 of 1760
@Billbofet - I think the tint and sharpness settings are locked out on the HDMI input; for Acer, HDMI connector = DVI mode.
post #1585 of 1760
Thanks. Then that makes more sense. I have tried several different settings in order to get these options to show with no luck.

Quote:
Originally Posted by roknrol View Post

@Billbofet - I think the tint and sharpness settings are locked out on the HDMI input; for Acer, HDMI connector = DVI mode.
post #1586 of 1760
Quote:
Originally Posted by SubaruB4 View Post

I'm curious of something.. with this projector say I'm 8' 11" from the screen what screen size would that be? Maybe I'm not doing the calculator right but it saying about 70 inches?

looks about right. with 1.1 zoom up to 79 diagonal. if you really need to make an exact fit, i can set it up and measure @ 8'11''
post #1587 of 1760
Thanks but I think I'm going to check into getting a optoma GT750E at 5' 3" I can get at least a 100"
post #1588 of 1760
OK, my Marantz VP4001 720p projector appears to have died, I've been quoted as a really rough ballpark figure repair cost $300-$600 and I just don't think the projector is worth that much any more. I've done a bit of quick research and in light of the today-only 11/2 projector sale on at Newegg, for $425 it looks like it would make more sense to buy a new H5360 to have for a few years until 1080p 3D projectors come down below $1000, than sink probably at least that much into repairs of my 5-year old Marantz, plus the Acer would do 3D.

My day is jammed and I simply don't have time to do the usual research I would normally do before Newegg's sale expires this evening and I hope someone familiar with this forum can help me out.

Some basics: I've got a 110" DIY screen, ceiling mount's about 12.5-13' from it in a mostly light controlled room. Intended use will be roughly 1/3 movies for the family (hopefully including some 3D ones), 1/3 TV and 1/3 gaming for me, with a few football game parties a year (the H5360 is a bit of a light cannon, isn't it, suitable for sports with some ambient lighting on in the background?) Use wil be about 20-25 hours/week.

I've got the following questions:

1) How prevalent is the dead pixel and other reliability issues? I've seen a number of complaints about it amongst the Newegg customer reviews, only a few of them from the Amazon reviews, and a few more here, but I don't have the time to look through all 1500+ posts in this thread. From the sounds of it, the problems are mostly with Pre-2011 units or is it that it's got about 1.5-2 years before problems develop and that time has been reached by now for a lot of people in 2012?

2) Is Acer tech support and service as bad as some are complaining about? I saw something about a $200 flat fee service and that doesn't sound too bad at all compared to what I've been quoted by an authorized Marantz repair shop (SuperScope, in Illinois).

3) Anyone have an idea of how different this $600 MSRP Acer 720p DLP projector's image will look compared to my once $6,000 MSRP Marantz 720p DLP projector's image (bought 5 yrs ago for $1200)? Per projectorcentral's calculator, there's at least a bit of an overlap between the two projectors in placement distance for a 110" screen, so I should be able to use my Marantz's ceiling mount in place without any alteration.

4) I've got an older nVidia 9600gt (might be 9800gt, I forget) graphics card lying around that should do 3D in my HTPC if I swap it out for the Radeon HD4850 that I've got in there - does that sound right? I'm not sure if a 9600gt will play Crysis, Assassin's Creed I, Diablo III, etc... (Except for D3, I'm around 3-4yrs behind current with my games and have a big stack of circa 2007-2009 games that I've not yet played) at 720p with most/all effects maxed out, though like I currently can with my Radeon 4850 - any suggestions on the cheapest nVidia 3D card that will play my somewhat older games maxed out at 720P?

5) I'm currently running my LG Blu-Ray/HD-DVD drive with the OEM Power DVD software that came with it but I also have a copy of Corel WinDVD Pro 2011, which I believe does 3D. Do I need the whole nVidia 3D Vision kit or just individual nVidia 3D glasses?


6) Extended warranties: Newegg is charging $40 for 1yr, $90 for 3yrs. Any thoughts on those for an H5360?

Thanks - I really appreciate the help.
Edited by lousygolfer - 11/2/12 at 11:24am
post #1589 of 1760
Quote:
Originally Posted by lousygolfer View Post

OK, my Marantz VP4001 720p projector appears to have died, I've been quoted as a really rough ballpark figure repair cost $300-$600 and I just don't think the projector is worth that much any more. I've done a bit of quick research and in light of the today-only 11/2 projector sale on at Newegg, for $425 it looks like it would make more sense to buy a new H5360 to have for a few years until 1080p 3D projectors come down below $1000, than sink probably at least that much into repairs of my 5-year old Marantz, plus the Acer would do 3D.
My day is jammed and I simply don't have time to do the usual research I would normally do before Newegg's sale expires this evening and I hope someone familiar with this forum can help me out.
Some basics: I've got a 110" DIY screen, ceiling mount's about 12.5-13' from it in a mostly light controlled room. Intended use will be roughly 1/3 movies for the family (hopefully including some 3D ones), 1/3 TV and 1/3 gaming for me, with a few football game parties a year (the H5360 is a bit of a light cannon, isn't it, suitable for sports with some ambient lighting on in the background?) Use wil be about 20-25 hours/week.
I've got the following questions:
1) How prevalent is the dead pixel and other reliability issues? I've seen a number of complaints about it amongst the Newegg customer reviews, only a few of them from the Amazon reviews, and a few more here, but I don't have the time to look through all 1500+ posts in this thread. From the sounds of it, the problems are mostly with Pre-2011 units or is it that it's got about 1.5-2 years before problems develop and that time has been reached by now for a lot of people in 2012?
2) Is Acer tech support and service as bad as some are complaining about? I saw something about a $200 flat fee service and that doesn't sound too bad at all compared to what I've been quoted by an authorized Marantz repair shop (SuperScope, in Illinois).
3) Anyone have an idea of how different this $600 MSRP Acer 720p DLP projector's image will look compared to my once $6,000 MSRP Marantz 720p DLP projector's image (bought 5 yrs ago for $1200)? Per projectorcentral's calculator, there's at least a bit of an overlap between the two projectors in placement distance for a 110" screen, so I should be able to use my Marantz's ceiling mount in place without any alteration.
4) I've got an older nVidia 9600gt (might be 9800gt, I forget) graphics card lying around that should do 3D in my HTPC if I swap it out for the Radeon HD4850 that I've got in there - does that sound right? I'm not sure if a 9600gt will play Crysis, Assassin's Creed I, Diablo III, etc... (Except for D3, I'm around 3-4yrs behind current with my games and have a big stack of circa 2007-2009 games that I've not yet played) at 720p with most/all effects maxed out, though like I currently can with my Radeon 4850 - any suggestions on the cheapest nVidia 3D card that will play my somewhat older games maxed out at 720P?
5) I'm currently running my LG Blu-Ray/HD-DVD drive with the OEM Power DVD software that came with it but I also have a copy of Corel WinDVD Pro 2011, which I believe does 3D. Do I need the whole nVidia 3D Vision kit or just individual nVidia 3D glasses?
6) Extended warranties: Newegg is charging $40 for 1yr, $90 for 3yrs. Any thoughts on those for an H5360?
Thanks - I really appreciate the help.

lousygolfer (I can relate to that): I bought my H5360 almost 2 years ago - it is an awesome projector! Highly recommend. Here's my opinion on your questions:
1) I have almost 1200 hours on my pj, no pixel problems
2) Can't say, haven't had to use Acer tech support :-)
3) Can't say, but I can say this pj has a great 2D picture at 11 feet on a 122" screen - and an AWESOME 3D image. 3D games are fantastic.
4) I run an ATI 6850 after doing a great deal of research. It runs 3D great. Anything less, I'm not sure.
5) I don't use nVidia. No need with ATI / DLP. Also now use the Trident 3D driver
6) I never use extended warranties, but that's always a subjective, personal decision.

My final advice - buy the H5360. You will not be disappointed.
post #1590 of 1760
I wasn't sure if my Marantz's problem was a broken projector or a bad generic replacement bulb via my Mack bulb warranty, so I ordered another bulb next day delivery off an Amazon affiliated seller, Electrified Discounters. It arrived yesterday and the square glass lens cover was broken, loose, and floating around inside the lamp housing. installing it produced the same red lamp light on the top of the projector as with my other bulb and I still have no good idea if I just need a good bulb or my Marantz is broken.

I contacted Newegg and found out that they will make an exception to their "no refunds, just exchanges for defective items" return policy for projectors if it is unopened. So, a few minutes before their sale expired last night, I went ahead and ordered a new H5360 from them for the princely sum of $425, less $7.50 cash back since I linked through to Newegg via **************'s cashback program (terrific bargain hunters' website that has cashback programs for hundreds of online retailers ranging from 1.5% on the low end for Newegg to 10% or more for other retailers). I'll order another bulb for my Marantz and if that cures my problem, I'll ship back the Acer unopened to Newegg for a refund. Otherwise, $417.50 for a new HD 3D projector is a heck of a deal.

Thanks for your input Bill. I drive through your town every summer heading north on our annual Door County vacation.
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