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Official Epson Home Cinema 8500UB thread! - Page 14

post #391 of 417
Bulb issues come first mostly, then maybe the lcds degrading which would be expensive to repair. Is there a chance to get an extended warranty if your concerned? If you bought with certain credit cards, they extended the warranties as well. If your still enjoying the pj, and you don't have a specific need to upgrade to a 3D model, then I'd just run it and maybe start a small savings account for when it does break. Then upgrade at that time.
post #392 of 417
yes, i am covered for third year warranty from Amex. may be i will continue using for at least six months and before end of third year, will try to sell it and upgrade. thanks for reply though..
post #393 of 417
Mine developed the dreaded purple/red/pink hue on the bottom (ceiling-mounted) 3 - 4 inches of the screen over the past few months, and Epson has zero interest in trying to help me fix it, even if I'm willing to spend some money.

They effectively offered me $80 off a projector that retails for around $1200 as a meagre olive branch. Sadly, I'm probably off Epson as a result of this experience.
post #394 of 417
Quote:
Originally Posted by daiglem View Post

Mine developed the dreaded purple/red/pink hue on the bottom (ceiling-mounted) 3 - 4 inches of the screen over the past few months, and Epson has zero interest in trying to help me fix it, even if I'm willing to spend some money.

They effectively offered me $80 off a projector that retails for around $1200 as a meagre olive branch. Sadly, I'm probably off Epson as a result of this experience.
I understand you are out of warranty and Epson did not support fixing your issue, even at your cost.. is that right?
post #395 of 417
That's about right.

Because the problem (did I mention it's a known problem???) is in the optics engine, their stance is that replacing that entire engine would cost more than just buying a new projector.

I'd spend hundreds, maybe even up to a thousand to get a reliable unit that gives me equal specs & picture quality but without the discolouration. Seems like it would be reasonable for them to sell me some sort of refurb unit at cost or something, so that the next time I buy a projector or other imaging appliance, I'd stick with Epson. Epson would have me spend $1200 for a unit with lesser specs with a meagre 6 - 8% discount off MSRP.

I'm less than thrilled.
post #396 of 417
What is the most neutral set of settings for the 8500UB to get simple 1080P pixel mapping, without processing, for the case where there is a processor ahead of the 8500UB?
post #397 of 417
You want to turn off 3 settings.

1. Frame Interpolation: This is adding additional frames to make the image seem smoother.
2. Super Resolution: This is the processing piece trying to upconvert the content.
3. Super White
4. Contrast Enhancement

That should be all of them.
post #398 of 417
I have a epson 8500ub and the screen stopped turning on? i only had about 1000 hours on the lamp. The lights on the top say everything is normal so it's not overheated or anything. The fan comes on like normal but there is no picture. Anyone have a fix or encounter the same problem?
post #399 of 417
If it won't show a test pattern its most likely the bulb. Try power cycling it a few times and it should start blinking red. Your beat bet is then to contact Epson support.
post #400 of 417
I bought my 8500UB in March, 2010, and I am now on my 5th lamp. The first quit working at 1,400 hours, the second at 1,200 hours, the third at 700 hours, and the fourth at 800 hours. Each time, the brightness began dropping quickly a few weeks before it quit turning on with a red error light. The bulb is getting so hot that it starts drooping, causing the brightness to decrease and eventually stop turning on, but the projector has never shut off for getting too hot. My typical usage is three hours a day.

The fourth lamp died last week, 14 months out of warranty. Epson sent me a new lamp for free, and all of the other replacements were also sent to me for free from Epson. I can't complain about their service, but this lamp model seems to have a short life in all of the projectors that use it. I've been told every time I call that they're aware of lamp issues and the new lamp I'm being sent won't quit working prematurely. They act like the problem has been identified and corrected. However, the lamp that came with the projector had the longest life at 1,400 hours.

I'll be upgrading to a 3D projector soon, and thankfully it looks like the newer Epson projectors don't have this problem.
post #401 of 417
Yep, they tell me the same story. I think I can get some good mileage on my current bulb and upgrade to an LED hybrid model in a year or so.
post #402 of 417
I totally understand. I was on my 3rd bulb, and finally took it in for service. Of course after it was out of warranty. My 8500UB had a bad ballast and needs the fans replaced. I burned out my 3rd bulb, (2 x $300 out of pocket.) I don't even have 1600 hours combined on the 3 bulbs. Epson told me that I was out of luck and I should have sent it in while in warranty. I am having mixed feeling since the repairs will be $600+ and I still need to purchase the 4th bulb. My technician told me that it was a known problem that the power supply was eating bulbs, yet I will be $1K in if I decide to repair the unit). The sad part of the story is my buddy and I purchased the projectors within 3 weeks of each other. He got a Panasonic PT-AE4000 and I got the Epson 8500UB. Originally he wanted the 8500UB, and I wanted the Panasonic PT-AE4000. I ordered the Epson 1st and he ordered the Panasonic. He is still on the original bulb over 3000 hrs so far. Sometimes you get hit in the head with a lemon, and you can't do much with it.

mad.gif
post #403 of 417
Man, that is rough. I'm sorry to hear that, it has been a pain for me as well. You could try hitting Epson support again, they may buckle. It is very bad that they had you swapping bulbs and not mentioning the potential for that issue given the short bulb life. That makes me wonder if my 8500UB has the same issue, it wouldn't last past 700 hours or so. Arg, I love my Epson 8500UB but I loathe Epson!
post #404 of 417
The issue with the bulbs has been pretty well known since around Oct. 2010, and Epson did come out with a pledge to replace any bulb on those models, throughout the warranty of the pj. http://www.projectorcentral.com/projector_news.cfm?2010-10-20-Epsons-Remarkable-Lamp-Guarantee&entry_id=354
That was something, granted it didn't help people after their warranties expired, but they did at least try to accommodate their customers to some degree. Still stinks for some people having problems, but any other mfg might have told people to "take a hike".

I like my Epson, but I do think they had better get their QC under control with the refurbs they send out. It gets kinda hard to recommend say, an 8350 to someone, when you know there is a possibility of "refurb runaround". They aren't pleasing to many people in that area, and it may cost 'em some customers.
post #405 of 417
Looking for general calibration settings.
post #406 of 417
Oh cool! Today my 3 year old 8500ub started the red light blink (each second) scenario. From what I have read this means I have a brick. Nice. I guess we are supposed to accept throwing down $1000 per year for our projectors. Well..... not including bulbs. I feel violated. I hear the unscrupulous repair companies charge $1000-$1500 to replace the board or lens (rather than actually "fix" the problem). Well I guess that's one way to fix it.

So... if I get in the mood for some punishment..... and decide to make this stupid mistake again...... anyone want to suggest a good projector that would make a good replacement? I feel like an addicted fool. I don't know how long I can hold off with this 10ft wide screen staring at me.

Oh.... and lets not make it an Epson. I never say this..... but I will NEVER buy another EPSON product again.
post #407 of 417
Joining the ranks of 3-1/2 year old 8500UB projectors that might be dead. Here's what's happening (I've sent this to Epson tech support and they sent the reply that follows.)
To Epson:
Greetings.
Our projector is acting odd including shutting itself down on its own in in an odd sequence and then not relighting.
While watching, it will:
1. The projector turns off the remote screen switch sending the screen up. The lamp stays lit.
2. The Power button starts to blink blue, but the lamp stays lit.
3. We can send the OFF command via the remote and the lamp douses. The power button continues to pulse blue.
4. The fan continues to run.
5. Resetting via the black power switch works for a while, but the issue starts again. Same results.

Other than the resetting via power switch, I've replaced the air filter.
Looking for other suggestions before taking the service route.

Second round of testing.
On occasion, when I turn off the unit before it does it by itself, it reversed the screen and sent it back down and stayed lit. After sending a second request to turn off, it did shut down.

Response from Epson:
The issue you are describing seems to be an issue with the projector's main board assembly. If after performing a hard power cycle and the issue still persists, then the issue is something internal within the projector.
(followed by the usual "please contact us... etc for further help. In/out of warranty info. etc.)

So, I'm at a turning point perhaps? We all know the unit has a history of eating lamps. I have to say Epson has been very good to me on that. They've sent me two extras. I did buy an extra as well which I have in a box. Hmmm. repair or replace? Anyone have any idea how much the control board might be? I see Epson is selling refurb units for $1,200. And, since I have a spare lamp sitting here, that's like $300 in the bank. Not to mention the ceiling mount is already set, etc.

It figures that this happens just when I finish a big project at work and now I get a few days to spend at home.

SP

Update: Please note, I have not added any links to this post. I just noticed that some type of robot must be adding links to this board as a link has been added that lead to an eBay auction. These were not by me. I have no idea how to stop it. I assume it's something from the site itself to raise funds to support the site.
Edited by scparker - 11/10/13 at 6:29pm
post #408 of 417
Well, my bulb went out (actually dimmed overnight so no longer watchable) about 10 days ago. This was my second bulb (it was replaced under warranty). I got 800 hours + on first bulb and about 850 hours on this one. I ordered new, genuine Epson bulb from BH Photo and even with 2nd day air it was less than from Epson (about $249 plus 2nd day air fee). I think for the previous replacement, I took down the projector from our medium height cathedral ceiling (have step ladder that goes just high enough). This time I realized that with bulb cover plate on "top" (i.e., pointing towards floor), I could access and remove bulb (it was not shattered) without dismounting projection. The handle (bulb came with 'case") and 2 mounting screws that do not come loose made it easy and quick to remove and insert the new bulb.
When I started up the projector after replacement, the image had strong green tint. When I tried to adjust I found controls such as gamma and contrast and brightness had no effect (modes did work). However after 20 minutes I recalled that occasionally (maybe 3 times a year) the projector comes on with image having strange color tint. That has usually been quickly solved by turning off for 5 minutes and turning back on. That worked this time.
I considered buying a new projector rather than a bulb for this one. But having no interest at this point in 3 D, I decided to go with replacement bulb. Projector was originally installed in early June, 2010, and the original bulb replaced in February 2012. So even if I get another 18+ months /800 hours, that's under $200/year for a bulb. Not desirable but for now better than a new projector (which might also require new mounting hardware).

When this one goes, I'll probably get a new projector. I like the Epson, so I was glad to read in earlier post that the current generation does not seem to have the bulb problems of this model.
post #409 of 417
Quote:
Originally Posted by Toddkidder View Post

Oh cool! Today my 3 year old 8500ub started the red light blink (each second) scenario. From what I have read this means I have a brick. Nice. I guess we are supposed to accept throwing down $1000 per year for our projectors. Well..... not including bulbs. I feel violated. I hear the unscrupulous repair companies charge $1000-$1500 to replace the board or lens (rather than actually "fix" the problem). Well I guess that's one way to fix it.

So... if I get in the mood for some punishment..... and decide to make this stupid mistake again...... anyone want to suggest a good projector that would make a good replacement? I feel like an addicted fool. I don't know how long I can hold off with this 10ft wide screen staring at me.

Oh.... and lets not make it an Epson. I never say this..... but I will NEVER buy another EPSON product again.

Well, if you haven't tossed it already. More than likely it is just the bulb, welcome to Club Red. Call Epson, tell them it died well short of 700h and they will probably give you 1-2 bulbs.
post #410 of 417
For those having bulb issues, it all comes down to economics as you have mentioned. The new projectors are OK but beyond some better black levels, contrast, brightness, and 3D(blah). There isn't any compelling reason to upgrade. The 8500UB is still a beast but the damn thing eats bulbs. I'm hoping to keep it alive another 1-2 years. Worse case, go cheap and get an 8350 or 8700UB which doesn't eat bulbs. 4K or LED, that is the tech worth upgrading for. Just need prices to drop.
post #411 of 417
I too am one that is having issues with my projector. I am currently on my 4th bulb (2 supplied free by epson and 1 I purchased from epson). My 1st 2 bulbs i went through actually had the bulb its self melt. 1st bulb had 190 hours and 2nd bulb had 1284 hours. My 3rd bulb had 1062 hours on it until it would start to flicker every 3-10 seconds and the screen would be black for just about as long if not longer. That got to be really annoying so I switched to a new bulb (that I had purchased) and still have the same issues with the screen going out every few seconds with the brand new bulb.

I bought this projector in August 2010 so I'm out of warranty as far as trying to send it back for repairs. I was curious if anyone knew if this is still a bulb issue or if this is an issue with my actual projector?

Thanks for any response.
post #412 of 417
hi folks, my 8500UB was bought in Feb-11. repalced unit twice in first month, but no bulb or other issues so far, touch wood smile.gif.
first problem i have faced since last week is that proj just does not recognize HDMI at all. i took it off my AVR (pioneer elite SC-1522), and connected directly to laptop with HDMI. tried both HDMI1 and HDMI2. even then 'no signal'.
i am going to try 1- power off and try. 2- try other inputs (component etc). 3- factory reset.
anyone faced this issue? how did you fix it? please let me know.. i'll get back after above two attempts. thansk in advance..
post #413 of 417
Does anyone know the input lag specs on th epson 8500ub. I have been using it for gaming and i think the lag might be an issue. I have searched for results but cant find any real specs. Tried to test it myself but without a true lag tester it seems like guesswork.
post #414 of 417
My 8500UB started making some weird fan noises and then the bulb died at 700hrs. I've had this 8500UB for four years now, one bulb change a year ago and now this.

Here's my question:

Should I take this opportunity to upgrade to the 5030UB or just buy a refurb 8700ub or a new 8350?

The room that the projector is in is NOT a dedicated HT room. There are windows everywhere and the 8500UB was able to keep up with daytime viewing, though sometimes barely. I imagine that the 5030UB will give me a boost in brightness but it's hard for me to figure out exactly how much (in real world terms). Is it $1600 more? I can get a 8700UB and 8350 for around a grand. The 5030Ub will be retail.

My other concern is bulb-eating. Is this still a problem with the 5030's? I know I will probably see *some* improvement in that regard going from an 8500UB to an 8350/8700. Am I correct? I'm hesitant to stick another bulb in the 8500 I have. The fans are making weird noises and I've done all the cleaning of the system I can.

Any advice?

THANK YOU.
post #415 of 417
I'll do a shotgun reply to the last three posts.

1. I haven't seen or heard of that HDMI issue. While you are out of warranty, you can call Epson and they can let you know if its a known issue.

2. Search AVS for the input lag thread but I have never heard of input lag for the 8500UB. I have tested PC, PS3, Xbox, and PS2, no issue.

3. I sympathize, I really do. I would go 8350 personally, it actually ups the lumens slightly and I don't see the point of investing in a good 1080P right now when 4K is coming in a year or 2. A friend has one and has used it for 2 years and still no bulb replacement needed. I am very jealous.
post #416 of 417

Can someone who has calibrated the Living Room Mode and Theater mode share there numbers with me?

post #417 of 417

does anybody know what can cause this color issue? seller is telling me that only hdmi connector has to be replaced...

 

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