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Toshiba still repairing XA2's?

post #1 of 8
Thread Starter 
I have an XA2 that has had the shutdown bug since day one. I've always used the workaround with no issues. Lately it has begun shutting down while playing some cd's even when using the workaround. This has never happened before. I have the extended warranty from Best Buy and I'm wondering if Toshiba is still repairing or replacing these units. I'm not sure if I would just like to exchange in the store for something else, or if I can get a new player. Has anyone sent one of these units in for repair lately? If so, what was your experience?
post #2 of 8
I sent in a supposedly brand new XA-2 unit I bought off ebay w/shutdown bug back in may/june & got back a brand spanking new unit. Tosh said on the phone they dont even try to repair end of life units and just replace the whole unit.

I was a happy camper & Tosh's turnaround time was 1 day.
post #3 of 8
Quote:
Originally Posted by qz3fwd View Post

I sent in a supposedly brand new XA-2 unit I bought off ebay w/shutdown bug back in may/june & got back a brand spanking new unit. Tosh said on the phone they dont even try to repair end of life units and just replace the whole unit.

I was a happy camper & Tosh's turnaround time was 1 day.

If you don't mind me asking, how much did they charge you for the replacement XA2?
post #4 of 8
Flat rate $250 as I recall.
post #5 of 8
So you bought an XA2 and sent it back to Toshiba and spent $250 to get a new one? How much was the XA2 that you bought from ebay?
post #6 of 8
The hdmi on my XA2 just stopped working. Tried multiple cables, no luck...anyone ever fix this?

Dino
post #7 of 8
Quote:
Originally Posted by dizwip View Post

The hdmi on my XA2 just stopped working. Tried multiple cables, no luck...anyone ever fix this?

Dino


Did you change anything else? Check to see if you selected HDMI? Does your component output work?
post #8 of 8
Quote:
Originally Posted by dizwip View Post

The hdmi on my XA2 just stopped working. Tried multiple cables, no luck...anyone ever fix this?

Dino

This happened to me one time, for no reason the hdmi output just stopped working. I had to unplug it for a couple minutes then hook up the composite cable cable and re initialize the player. It has never happened again.
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