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Why NOT to buy WDTV Live

post #1 of 112
Thread Starter 
Just wanted to share my experiences with Western Digital and WDTV Live in particular.

I waited for WDTV Live to come out. I really wanted the network support without any hacks (as first WDTV required).

So I got it once it came out and had nothing but problems ever since.

I wanted to pair it up with my FreeNAS server. But had constant network media server problems (uPNP). Files not streaming or not seeing every file. CIFS/SMB shares not working (or errors that media are not visible). I had witnessed sync-ing problems while streaming 1080p content (I have a wired gigabit network and CAT6 everywhere and I can reliably get 60MB/sec on it). WDTV Live still has no DVD ISO menu support (been promised for a while). And there are other minor issues too numerous to list.

But to top it all off, my HDTV does not work via HDMI. WD blames my TV, but everything else works just fine with it (laptop, BD player). And so they refuse to fix it.

So I found a way to get 1080p over COMPONENT as described here:
http://wdtvforum.com/main/index.php?topic=2513.0

If you read it you will see a WD rep reply and thank me for finding this out. And no replies ever since.

Now I come home today and see the the latest firmware (1.01.11) for WDTV Live came out. I install it and it still hasn't fixed the media share issues, my HDMI problem, and to top things off disables the above 1080p over component workaround.

So 1080p could've been had over COMPONENT with WDTV Live as I found out, but Wester Digital purposely prohibits us from utilizing OUR rightfully bought and paid for hardware to its fullest potential! WD won't fix their HDMI issues and they further artificially limit what *I* can do with my goddamn hardware.

So I'm left with a purposely crippled box (two actually, 'coz I bought two, one being a xmas gift for parents) and no ability to get 1080p among very many other serious issues.

All I can say now is that although WDTV Live looks good on paper, but does not deliver in practice. Couple that with the deliberate crippling of features and I will say that I am returning all WDTV products I have right now back to the store. And I will never buy another Western Digital product. And I will recommend to all my friends to never buy WD products as well.

I'm now in search of an alternative networked media player. I'm looking for same or similar features along with a similar pricetag. Any suggestions?
post #2 of 112
Quote:
Originally Posted by swartzzz View Post

Just wanted to share my experiences with Western Digital and WDTV Live in particular.

I waited for WDTV Live to come out. I really wanted the network support without any hacks (as first WDTV required).

So I got it once it came out and had nothing but problems ever since.

I wanted to pair it up with my FreeNAS server. But had constant network media server problems (uPNP). Files not streaming or not seeing every file. CIFS/SMB shares not working (or errors that media are not visible). I had witnessed sync-ing problems while streaming 1080p content (I have a wired gigabit network and CAT6 everywhere and I can reliably get 60MB/sec on it). WDTV Live still has no DVD ISO menu support (been promised for a while). And there are other minor issues too numerous to list.

But to top it all off, my HDTV does not work via HDMI. WD blames my TV, but everything else works just fine with it (laptop, BD player). And so they refuse to fix it.

So I found a way to get 1080p over COMPONENT as described here:
http://wdtvforum.com/main/index.php?topic=2513.0

If you read it you will see a WD rep reply and thank me for finding this out. And no replies ever since.

Now I come home today and see the the latest firmware (1.01.11) for WDTV Live came out. I install it and it still hasn't fixed the media share issues, my HDMI problem, and to top things off disables the above 1080p over component workaround.

So 1080p could've been had over COMPONENT with WDTV Live as I found out, but Wester Digital purposely prohibits us from utilizing OUR rightfully bought and paid for hardware to its fullest potential! WD won't fix their HDMI issues and they further artificially limit what *I* can do with my goddamn hardware.

So I'm left with a purposely crippled box (two actually, 'coz I bought two, one being a xmas gift for parents) and no ability to get 1080p among very many other serious issues.

All I can say now is that although WDTV Live looks good on paper, but does not deliver in practice. Couple that with the deliberate crippling of features and I will say that I am returning all WDTV products I have right now back to the store. And I will never buy another Western Digital product. And I will recommend to all my friends to never buy WD products as well.

I'm now in search of an alternative networked media player. I'm looking for same or similar features along with a similar pricetag. Any suggestions?

And?
post #3 of 112
Ya welcome.

AND MAY THE SCHWARTZ BE WITH YOU!


http://www.youtube.com/watch?v=ebJ-4hjNZRM


Seriously, don't let this bother you so much, take a breath of air slowly, now let it out, and calm down. There's more to life than watching tv, and listening to music.

They probably pushed this out quickly to grab some Christmas cash from people. This device has so much going for it, I'm sure they'll get it nearly perfect eventually.
post #4 of 112
I had so much trouble with network drops until I started using Twonky. 30 days trial and i can purchase at 50% off till Dec 31st 09. I tried Tversity and the videos kept freezing. But Twonky is working great so far.
post #5 of 112
Thread Starter 
Quote:
Originally Posted by blackssr View Post

And?

This is a forum for discussing media players. I'm sharing my experience. If you don't have anything productive to add why reply at all?

Quote:
Originally Posted by Primestar31 View Post

Ya welcome.
AND MAY THE SCHWARTZ BE WITH YOU!

My SWARTZ is bigger than yours. Good show.

Quote:
Originally Posted by Primestar31 View Post

Seriously, don't let this bother you so much, take a breath of air slowly, now let it out, and calm down. There's more to life than watching tv, and listening to music.

I'm calm now. Just wanted to let other people know about this.
I have now returned the two boxes and looking for other similar devices. Popcorn looks good but wee bit price-y. It would be nice if the device is hack-able.

Quote:
Originally Posted by Primestar31 View Post

They probably pushed this out quickly to grab some Christmas cash from people. This device has so much going for it, I'm sure they'll get it nearly perfect eventually.

Won't matter to me now. I refused to be a beta-tester, not only that but also not be able to use it to its full potential.
post #6 of 112
exactly why I build my own htpc.
post #7 of 112
Hey swartzzz... that's WD for you man!

Now they will spend 9 months to fix only 1/3 the bugs WDTV Live has until they release WDTV Live 2... exactly has they did with WDTV 1...

Bear in mind that, until now, WD released more media players than official firmwares for their first media player! I guess that says all!
post #8 of 112
it took all of 3 hours before I had this box of wonky code heading back to the store..

perhaps a christmas smash and grab as mentioned - perhaps the coders dont have a clue about DLNA - perhaps corporate politics..
who knows why..

its their $100 headache - not yours.
agree. there is no question they went the cheap route on this device.
imo, the SAMBA implementation simply sucks.

for a few bucks more check out an Acer Revo
post #9 of 112
I gave up and returned mine...networking just doesnt work right.
post #10 of 112
Network problems solution for me was buying the iOmega 1TB networked hard drive and wired cat5.
Works great.
post #11 of 112
Really? WD TV Live doesn't output 1080p, is that true?
post #12 of 112
Mine works perfectly. Over network/USB drive/M2ts/MKV/AVI/ISO/MP4/720p/1080p. Every combination just works without issue.

I can't understand why certain people are having such trouble. If it does not work for you just take it back and try something else. Good luck.

Jason
post #13 of 112
Quote:
Originally Posted by jherring69 View Post

Mine works perfectly. Over network/USB drive/M2ts/MKV/AVI/ISO/MP4/720p/1080p. Every combination just works without issue.

I can't understand why certain people are having such trouble. If it does not work for you just take it back and try something else. Good luck.

Jason

Works great for me as well. Including networking.

I think that some people have expectations higher than warranted for this $100 device. In retrospective it is better than quite a few other similar devices out there.
post #14 of 112
sorry to hear of your issues...mine is also working just fine and will do 1080 over wireless...though i have an attached drive anyway...

only issue i had, and could be windows7...was if i did just a 'reboot' of my pc...i could not see it on the box...but if i did a full shutdown power cycle...no problem.
post #15 of 112
Thread Starter 
Quote:
Originally Posted by xela19115 View Post

Works great for me as well. Including networking.

I think that some people have expectations higher than warranted for this $100 device. In retrospective it is better than quite a few other similar devices out there.

Higher than warranted expectation???

I spent CAD$169 x2 (for 2 WDTV Live boxes). And I expect it to work as advetized on the package. Are my expectations that impossibly high??? Lets put the HDMI issue aside.

I have set up numerous Windows PC's (WinXP, Vista, 7) with shares enabled. I have FreeNAS box with SMB/CIFS enabled. Every PC in the house is able to see and work with every share I have set up so far. I can see even WDTV Live on the network and access its shares. But WDTV Live either does not see the network shares (or sees only some of them). And if I enter the ones that are visible to WDTV Live it tells me no media was found or some such nonsense.

Am I expecting too much?
post #16 of 112
It's clear Western Digital released the WDTV Live as an 'alpha' release product. I assume, as someone else pointed out, to get the early Christmas money...

I am amazed how they tricked Microsoft in the "bait-and-switch" demo at the Windows 7 Launch event (re: DLNA push video). Several of us bought the unit based on that 'percieved' demo.

I am somewhat impressed with the unit (for $120), as most of the functions work for me, but we definately need more mature firmware. If they would solve the DLNA push video bug, I would be satisfied.
post #17 of 112
Quote:
Originally Posted by swartzzz View Post

Higher than warranted expectation???

I spent CAD$169 x2 (for 2 WDTV Live boxes). And I expect it to work as advetized on the package. Are my expectations that impossibly high??? Lets put the HDMI issue aside.

I have set up numerous Windows PC's (WinXP, Vista, 7) with shares enabled. I have FreeNAS box with SMB/CIFS enabled. Every PC in the house is able to see and work with every share I have set up so far. I can see even WDTV Live on the network and access its shares. But WDTV Live either does not see the network shares (or sees only some of them). And if I enter the ones that are visible to WDTV Live it tells me no media was found or some such nonsense.

Am I expecting too much?

It must be your network setup. I have 3 of three running in my house and all pull ripped 1080P MKVs or M2TSs form an 8Tb array off of Server2003 without any issues. My home is wired and the cable guys dropped cat5e to every room in the house from my server room with all Cisco 10/1000 hardware. I have a single share set up with over 180 BD /HD DVD rips on it, all with 1080P and DD, AC3 or DTS core ( no HD Audio) and all play fine. I have never lost the share or even had to reboot my 2003 server in 5 weeks. Do you have a network support company in your area that you can call to setup up your network correctly? They only charge about $ 100-125 per hour, it may be worth it to have your setup checked by a pro. Are you wired with cat5e and 10/1000 hardware?
post #18 of 112
1. networking is a joke. playing off usb drive works fine.
2. some HD files have no sound, ones that work with media player classic.
3. Tversity failed big time as well on my wd tv live.

I'm tempting to return the unit. would have already returned if it were local.
post #19 of 112
Quote:
Originally Posted by caycarem View Post

1. networking is a joke. playing off usb drive works fine.
I'm tempting to return the unit. would have already returned if it were local.

???? What do you do if you have multiple units... Carry a USB HDD room to room... Sounds Ghetto to me.
I'll give you $ 50.00 bucks for your unit if you want to sell.:-)
post #20 of 112
I don't get it. I have a laptop, Desktop (both WinXP Pro) and a HP MediaSmart Server running Windows Home Server 2003 all running on my network with the WD TV Live. I see all of my photos, Music and video on all three in network shares and can view or play them without problems. I see the USB HDD attached to the WD TV Live on both my laptop and desktop and can transfer files between them.

I have both a wired (Cisco Powlerline Adapter) and wireless N network running to the WD TV. I have absolutely no issues with my network. Admittedly it took me a while to get things right (and I am NOT a network engineer). I did have some of the problems reported by others in the beginning, but after some tune-ups and tweaks, my network is running superbly. I now watch online video from Netflix, Hulu, CBS, Crackle, etc. everyday using PlayOn.

I also do not have an AVR, but I do not have any videos that do not play flawlessly. I have SD, 720p and 1080p videos and get audio on every one.

I have run HDMI and Component both to my 52" Mitsubishi and see little, if any, difference on any video I have played. I also do not download movies. I rip my own from my personal collection, so I KNOW what I am getting. I know for certain that if a video does not play it is an issue with the rip, not the player.

For me, this little $120 box does all it was advertised to do. It is not a BD player (I have one of those already), it is an inexpensive media player that even the grandkids can use without problems.
post #21 of 112
Quote:
Originally Posted by blackssr View Post

It must be your network setup. I have 3 of three running in my house and all pull 1080P MKVs or M2TSs form an 8Tb array off of Server2003 without any issues. My home is 6000 sq feet and the cable guys dropped cat5e to every room in the house from my server room with all Cisco 10/1000 hardware. I have a single share set up with over 180 BD /HD DVD rips on it, all with 1080P and DD, TrueHD or DTS core and all play fine. I have never lost the share or even had to reboot my 2003 server in 5 weeks. Do you have a network support company in your area that you can call to setup up your network correctly? They only charge about $ 100-125 per hour, it may be worth it to have your setup checked by a pro. Are you wired with cat5e and 10/1000 hardware?

I have a couple of 2003 server's even one with 2008R2 on it and I get lost shares and then have to reboot, even the server's! Drives me nuts.
post #22 of 112
Quote:
Originally Posted by skesler View Post

It's clear Western Digital released the WDTV Live as an 'alpha' release product. I assume as someonoe else pointed out, to get tha early Christmas money...

I amazed how they tricked Microsoft in the the "bait-and-switch" demo at the Windows 7 Launch event (re: DLNA push video). Several of us bought the unit based on that 'percieved' demo.

I am somewhat impressed with the unit (for $120), as most of the functions work for me, but we definately need more mature firmware. If they would solve the DLNA push video bug, I would be satisfied.

I'm sure they have sold thousands of these. I hope they don't drop support and stop at the latest firmware.
post #23 of 112
i like the tags at the bottom of this thread

people get this device to work on their networks all the time. can't get it to work on yours? there is a 99% chance that it is unequivocally your issue. i'm not singling anybody out, as setting up things can be frustrating and i more than empathize, but you do yourself no good by assuming that it's WD's fault that X feature isn't working for you when it works fine for others.
post #24 of 112
Quote:
Originally Posted by joshjoshlol View Post

i like the tags at the bottom of this thread

people get this device to work on their networks all the time. can't get it to work on yours? there is a 99% chance that it is unequivocally your issue. i'm not singling anybody out, as setting up things can be frustrating and i more than empathize, but you do yourself no good by assuming that it's WD's fault that X feature isn't working for you when it works fine for others.

Well.....as someone who does networking, normally I'd agree with you
Not this time. I just got mine last night at had a few network issues of my own connecting to XPPro SP3 on an all wired 100Mb network. What I didn't have time to check was if I disabled the built-in Windows firewall that is allowing file sharing if that would make a difference. It's definitely not an IP issue. Still, I only had to soft power cycle the Live for networking to come back.
post #25 of 112
Thread Starter 
Quote:
Originally Posted by blackssr View Post

It must be your network setup. I have 3 of three running in my house and all pull 1080P MKVs or M2TSs form an 8Tb array off of Server2003 without any issues. My home is 6000 sq feet and the cable guys dropped cat5e to every room in the house from my server room with all Cisco 10/1000 hardware. I have a single share set up with over 180 BD /HD DVD rips on it, all with 1080P and DD, TrueHD or DTS core and all play fine. I have never lost the share or even had to reboot my 2003 server in 5 weeks. Do you have a network support company in your area that you can call to setup up your network correctly? They only charge about $ 100-125 per hour, it may be worth it to have your setup checked by a pro. Are you wired with cat5e and 10/1000 hardware?

Of course it's my setup... *roll eyes* It must be the 1200baud modem that I'm using to connect my WDTV Live to the rest of my network.
why didn't *I* think of that.

Congratulations, if it works for you. However, this does not imply that WDTV Live is without problems.
If you haven't noticed but there're 100's of others who posted on various forums about their network problems with WDTV Live setups.

My set up:

DSL modem
--|---> router (WRT54GL)
---------| -----> two computers
---------|------> GigE switch (teg-s80g) downstairs
-------------------|---------> FreeNAS
-------------------|---------> various computers
-------------------| --------> WDTV Live

CAT 6 everywhere.
HOW CAN I EFF UP THIS SETUP??????????????????
HOW IS IT MY SETUP TO BLAME IF EVERYTHING ELSE WORKS ON IT??????
Explain.

I have tried another switch (Cisco 10/100). And I have tried pluggin it all directly into the router. Same EFF-ING result.

Explain to me how is the following situation possible and not be WDTV issue rather an issue "with my setup" :
1. Every computer can see and use every other share on the network
2. I can see WDTV Live shares from any other comp on the network?
3. WDTV can see SOME of the shares
4. For those shares that WDTV Live sees, it tells me "NO MEDIA FOUND" or some other such nonsense...

HOW IS IT A PROBLEM WITH MY NETWORK SETUP IF EVERY OTHER EFF-ING DEVICE CAN SEE EVERY OTHER SHARE AND USE THEM???

Furthermore, what does rebooting your windows server has to do with anything??? Its the goddamn WDTV Live that is not seeing crap. Everything else is just fine.

Yeah like I'm gonna pay $100-125/hour for some moron to tell me something I already know. Every device works with every other device. Every device sees WDTV Live. WDTV Live is the one that doesn't see half the shares, and for those it sees it thinks there is no media files on them. Well, geee, by the process of elimination it must.... I don't know... must be my network setup. I must be using wrong polarity ethernet cables. Right? Oh and I gotta switch to Monster brand too??? Of course! So simple...

PS. Do you want me to add the sarcasm tags for the last paragraph or you gonna figure that one out yourself?
post #26 of 112
Quote:
Originally Posted by swartzzz View Post

Of course it's my setup... *roll eyes* It must be the 1200baud modem that I'm using to connect my WDTV Live to the rest of my network.
why didn't *I* think of that.

Congratulations, if it works for you. However, this does not imply that WDTV Live is without problems.
If you haven't noticed but there're 100's of others who posted on various forums about their network problems with WDTV Live setups.

My set up:

DSL modem
--|---> router (WRT54GL)
---------| -----> two computers
---------|------> GigE switch (teg-s80g) downstairs
-------------------|---------> FreeNAS
-------------------|---------> various computers
-------------------| --------> WDTV Live

CAT 6 everywhere.
HOW CAN I EFF UP THIS SETUP??????????????????
HOW IS IT MY SETUP TO BLAME IF EVERYTHING ELSE WORKS ON IT??????
Explain.

I have tried another switch (Cisco 10/100). And I have tried pluggin it all directly into the router. Same EFF-ING result.

Explain to me how is the following situation possible and not be WDTV issue rather an issue "with my setup" :
1. Every computer can see and use every other share on the network
2. I can see WDTV Live shares from any other comp on the network?
3. WDTV can see SOME of the shares
4. For those shares that WDTV Live sees, it tells me "NO MEDIA FOUND" or some other such nonsense...

HOW IS IT A PROBLEM WITH MY NETWORK SETUP IF EVERY OTHER EFF-ING DEVICE CAN SEE EVERY OTHER SHARE AND USE THEM???

Furthermore, what does rebooting your windows server has to do with anything??? Its the goddamn WDTV Live that is not seeing crap. Everything else is just fine.

Yeah like I'm gonna pay $100-125/hour for some moron to tell me something I already know. Every device works with every other device. Every device sees WDTV Live. WDTV Live is the one that doesn't see half the shares, and for those it sees it thinks there is no media files on them. Well, geee, by the process of elimination it must.... I don't know... must be my network setup. I must be using wrong polarity ethernet cables. Right? Oh and I gotta switch to Monster brand too??? Of course! So simple...

PS. Do you want me to add the sarcasm tags for the last paragraph or you gonna figure that one out yourself?

Welcome to the Forum . Great attitude you got there. I would get rid of your WDTV Live and move on. Live long and prosper.

Jason
post #27 of 112
Quote:
Originally Posted by swartzzz View Post

Of course it's my setup... *roll eyes* It must be the 1200baud modem that I'm using to connect my WDTV Live to the rest of my network.
why didn't *I* think of that.

Congratulations, if it works for you. However, this does not imply that WDTV Live is without problems.
If you haven't noticed but there're 100's of others who posted on various forums about their network problems with WDTV Live setups.

My set up:

DSL modem
--|---> router (WRT54GL)
---------| -----> two computers
---------|------> GigE switch (teg-s80g) downstairs
-------------------|---------> FreeNAS
-------------------|---------> various computers
-------------------| --------> WDTV Live

CAT 6 everywhere.
HOW CAN I EFF UP THIS SETUP??????????????????
HOW IS IT MY SETUP TO BLAME IF EVERYTHING ELSE WORKS ON IT??????
Explain.

I have tried another switch (Cisco 10/100). And I have tried pluggin it all directly into the router. Same EFF-ING result.

Explain to me how is the following situation possible and not be WDTV issue rather an issue "with my setup" :
1. Every computer can see and use every other share on the network
2. I can see WDTV Live shares from any other comp on the network?
3. WDTV can see SOME of the shares
4. For those shares that WDTV Live sees, it tells me "NO MEDIA FOUND" or some other such nonsense...

HOW IS IT A PROBLEM WITH MY NETWORK SETUP IF EVERY OTHER EFF-ING DEVICE CAN SEE EVERY OTHER SHARE AND USE THEM???

Furthermore, what does rebooting your windows server has to do with anything??? Its the goddamn WDTV Live that is not seeing crap. Everything else is just fine.

Yeah like I'm gonna pay $100-125/hour for some moron to tell me something I already know. Every device works with every other device. Every device sees WDTV Live. WDTV Live is the one that doesn't see half the shares, and for those it sees it thinks there is no media files on them. Well, geee, by the process of elimination it must.... I don't know... must be my network setup. I must be using wrong polarity ethernet cables. Right? Oh and I gotta switch to Monster brand too??? Of course! So simple...

PS. Do you want me to add the sarcasm tags for the last paragraph or you gonna figure that one out yourself?

I still think it is your set up. I would still consider calling a network company to send a qualified technician to fix for you. Do you want to sell you WD Live now? I offer $ 45.00 since is it doesn't work.
post #28 of 112
swartzzz,
I bought it when it was released, I have not updated yet the firmware, because I have not touched the network stuff, but I agree with some users, it is a matter of configuration and I agree with you in the way that this wd tv live is not very user friendly, so maybe it is where the problem relies. I will try later on in the near future the network stuff, but for now, not need, just USB.
post #29 of 112
Thread Starter 
Quote:
Originally Posted by blackssr View Post

I still think it is your set up. I would still consider calling a network company to send a qualified technician to fix for you. Do you want to sell you WD Live now? I offer $ 45.00 since is it doesn't work.

OK, smart guy. I'll play your game.
Let's pretend if it's my setup, where is the problem? Be specific.

1. Is it cabling?
Then why is everything communicating and working just fine? If WDTV's shares are visible to the rest of computers, surely this can't be a cabling issue. In fact same cable that goes to WDTV Live if hooked up to a laptop works just fine.

2. Is it my router? Switch?
I have tried a different switch. I have tried removing switch out of the equation completely. I have tried removing both the router and switch out of the equation and have one of the PC's become DHCP server for WDTV Live.

3. Is it my network, router, firewall settings?
I have already tried removing various devices out of the equation. I have tried static addressing. I have disabled firewalls on router and windows computers.

4. Is it share settings?
Why is every other device able to use and see everything in the shared folders? I have tried changing the master browser setting and etc.

Where should I start looking NOW?

I'll save you time. As you can see I have tried it all. I've tried isolating WDTV Live with just one computer on the network. I have tried different switches. Different cables. Same result. WDTV either does not see the share or if it sees it... it doesn't think there are media files on there.

Explain to me, how is this my setup's fault if every other device is able to see every other share (including WDTV Live's) and the files on them but WDTV Live can't see some shares and/ or files in them.. Explain to me how it is not WDTV Live's problem is at fault here???
post #30 of 112
Thread Starter 
Quote:
Originally Posted by rayosx View Post

swartzzz,
I bought it when it was released, I have not updated yet the firmware, because I have not touched the network stuff, but I agree with some users, it is a matter of configuration and I agree with you in the way that this wd tv live is not very user friendly, so maybe it is where the problem relies. I will try later on in the near future the network stuff, but for now, not need, just USB.

Thanks for the input. And I never said anything about WDTV Live not working with directly plugged in drives. It works with drives directly (with few minor aesthetic issues that are not worthy of discussion here). No complaints there. Thats one side of WDTV Live that makes it shine.

s soon as you throw the half-baked network support into the picture, WDTV Live simply refuses to work as advertized. I have spent days reading forum posts about people experiencing network problems with WDTV Live. Some resolve their problems, while others don't.

I. HAVE. TRIED. EVERYTHING. I. COULD. THINK. OF. AND. THEN. SOME. MORE. It appears that WDTV Live simply has buggy network share support. As soon as I have more time I will give NFS a shot along with b-rad's modded firmware. That is if I don't smash the goddamn boxes against the wall.
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