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Sceptre:X46BV-FULLHD volume goes to 0 and banner won't go away

post #1 of 3
Thread Starter 
this is weird.

suddenly after the tv is on for anywhere from a few minutes to an hour or so,

the tv volume goes to 0 and the display remains on the screen. it's as if someone is pressing the volume down button and won't let go.

it's still under warranty. so i called their tech support (there is only one guy who works there). he said take the power cord out from the tv and leave it out overnite. i told him that is the dumbest thing i have ever heard and he said ok well then do an rma.

i would rather not ship this tv 6000 miles on my dime. i am hoping it is just a loose connection or something relatively easy to fix.

anyone ever heard of such a thing?
post #2 of 3
Quote:
i told him that is the dumbest thing i have ever heard

actually, thats the first thing i would have recommended. taking the power cord out resets the main board, and could very well solve your problem.

other than that, its not a loose connection. its a problem with the software in the tv. there is nothing you can do about it. im guessing a budget brand like sceptre doesnt have in-home service, so you will have to ship it. maybe next time spend a bit more money for a brand that has in-home service
post #3 of 3
Thread Starter 
yeah, i had already take the cord out for 60 seconds and put it back in. it was his suggestion to leave it out overnite that was weird.

so then i should be able to do a firmware upgrade or a reinstallation?
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