Sony is sending me a new KDL-52Z5100 TV with 2-year warranty!What I did:
I went to http://esupport.sony.com/US/
I looked up the model number KDL-52Z5100, and under "News/Alerts" I found the page describing the warranty extension.
I called 888-649-7669 and described the problems i was having with picture on cold startup, and showed her the link to the warranty, and now they are sending me a new TV.
They didn't ask for pictures of it malfunctioning or anything, (but I filmed the problem with my iPhone, so I can prove it later if need be).What I said:
I did not prove where or when I bought it, no receipt, My personal info was not in any of sony's records. I just said that I had a broken KDL-52Z100 that was giving me problems, and sony has extended the warranty for these problems. And now they are sending me a new one with a 2-year warranty.
She was not able to tell me the exact model number of the TV they are shipping to me, she said the actual model of TV will be determined by what the warehouse has in stock today. She said it will either be the same model, or a newer one with same or better features and either the same screen size or slightly larger. She said they ship either the same exact or better replacement equipment.How it will work:
They send the new TV, It should arrive in 5 to 7 days from when I made the call. I keep my old TV Stand, Put my old TV and remote in the prepaid box and mail it back within 15 days. They did need to verify my credit card, because they said some people try to keep the old TV and the new one. She said they won't charge me anything as long as I return the old TV in 15 days.So now I wait
Just placed my call today, so I don't have the replacement TV yet.
I'll post a follow up if I get anything other than another KDL-52Z5100, or if something goes wrong in the next few weeks.