If you've recently purchased a TV QAM tuner from Hauppauge and it came with a CD containing drivers and apps, do not throw it away thinking you can get the latest from their website.
I recently had a mega clear out of all sorts of old CD's including about a dozen Hauppauge CD's for the various Hauppauge HW I have owned or still use.
Hauppauge in their 'wisdom' now require you to have the original CD available if you wish to upgrade to latest apps.
So I was caught out !
If you don't have the CD they'll sell you a replacement :-(
Along with others I posted my distaste at this policy on their UK support forum - but my post was deleted as were other peoples - seems Hauppauge doesn't want to listen or comment to their customers who pay their wages.
This is a shame as I had recently been very impressed by their warranty service when one of my HVR-1600's started to fail.
Any suggestions as to alternate vendors who don't have such a retarded policy re drivers and apps ?
I recently had a mega clear out of all sorts of old CD's including about a dozen Hauppauge CD's for the various Hauppauge HW I have owned or still use.
Hauppauge in their 'wisdom' now require you to have the original CD available if you wish to upgrade to latest apps.
So I was caught out !
If you don't have the CD they'll sell you a replacement :-(
Along with others I posted my distaste at this policy on their UK support forum - but my post was deleted as were other peoples - seems Hauppauge doesn't want to listen or comment to their customers who pay their wages.
This is a shame as I had recently been very impressed by their warranty service when one of my HVR-1600's started to fail.
Any suggestions as to alternate vendors who don't have such a retarded policy re drivers and apps ?













