123 is not a member (you have to pay to be one) of the BBB. In order for your rating to be affected, customer disputes have to go through the BBB and if the company is a member, they have to agree that the customer can ask for mediation with the company being bound by the decision at the customer's discretion. None of this sounds like something 123 in particular would want to do given their checkered history. Bear in mind that Bernie Madoff's firm was listed with the BBB too.
The Longmont operation's interaction with people takes three forms. There's Perpetual Technologies/AV123 which is a company licensed to operate in the state of Colorado. There's legal paperwork establishing the entity. There's what's known as The Graham Company and I don't think that's a legal entity but a term MLS made up. I can't find anything on it in the state of Colorado. Then there's MLS himself.
The three are very much intertwined in a way that I think is very unhealthy and should leave an accountant scratching their head. A lot of the problems are a result of the last two. Those problems include but are not limited to things like the raffles, prepayments, personal loans intended to be used for the business, non payment to suppliers both foreign and domestic, non payment of royalties, employee compensation issues, etc. Those would not fall under the oversight of the BBB.
The BBB is not necessarily useless, but an absence of information does not equate to an absence of issues.http://www.bbb.org/denver/business-r...9820#bbbrating
Let's imagine you're owed $3,000 and you live in another state. What are you going to do? Filing a suit, even small claims, is going to eat up time (lost wages), effort, legal fees, and such that the total cost may exceed what can be recovered. This becomes even more problematical if you're overseas. Now, I happen to think that those people who've been Shiftered and live in the state of Colorado ought to pursue legal redress and should have done so a long time ago. A common theme you'll see if you read the boards is that many are concerned about making waves. They're of the opinion that if they do something, it'll compromise 123's ability to make good on service, on warranty, or on refunds. They feel they're in between the old rock and a hard place. So, while they sit on the fence, 123 continues to operate. Well sort of anyways.
Also bear in mind that not all legal issues are going to originate within Colorado. Some can and have originated in other states with results that favored the plaintiff and MLS wasn't the plaintiff. You may hear about them in the not too distant future.
I don't own any AV123 products and would not buy any given a lot of unsatisfied owners and their low reliability but I am surprised that none of these alleged shenanigans have made it into the official channels to deal with them.
Many of us, myself included, can get used to the swift justice we see on TV and the movies. I guess that will ultimately depend if those affected do their complaining to the official channels. Whether you buy or not is entirely up to you. Fortunately there are many choices.
(Sorry for not posting complete links - this is my second post only so AVforum things I am a spammer if I post links)
You should consider posting more.