Originally Posted by ctmooregottapee
i've had mine off six times now
wow, sounds like my previous experience with certain highly regarded projectors. However my BenQ has been exceptional.
i've had major video faults three times, two different fans go bad, the same fan twice, and i've had the dreaded red lights of death and still do occasionally, along with the lense ring snapped off.
How many hours your unit had before first service trip? Did fans die completly or just got noisier. Which fan died twice?
In my unit one of the fans been keeping slight abnormal sound very long time but it has not gotten worse. I can only hear it when powering unit down and when cooling fans are still running but color wheel has stopped.
if your unit doesn't have the deathly red lights no start up issue, then keep a hold of it and consider yourself lucky.
I hear you. I really have had very little troubles with my W5000.
Thats why I really hesitate to get this minor issue I see sporadically taken care of. Most likely with my luck I enter a world of pain chasing a problem free unit.
I haven't seen red lights issue ever with my unit. I have had 2 or 3 bad startups during three years but they were different. It was blinking green led but did not start then.
they rebuilt the innards thrice, and the final time they wanted to refurb swap.
i really don't like the risk of a refurb swap because those units are generally broken returns, and the refurb houses don't get paid to do it right, just to move inventory.
[it is just like used cars, if you buy one, your buying a car someone else more than likely traded in because it had some problem they couldnt' resolve]
I agree. Refurbs are a big risk and that is why I made sure I could get my own unit fixed if I wanted.
if you are not paying for shipping - lucky you and what warranty plan is that?
i've seen all sorts of video artifacts when the board goes. generally on startup i get some vertical bar patterns.
Did you see during BenQ warm up screen? Mine has never showed any video errors during that screen. Only after syncing to source after warm up screen.
it is just not a fast unit as far as that goes, nor has friendly screens to cover that up.
Sorry I don't get what you mean?`
the other video error that happens is vertical slices of the video get shuffled around
Mine has always horizontal thin lines when it happens. Sounds different from vertical errors most here seem to have.
to be fair, i've put hella hours on this thing;
i'm at 17,346 total hours, the last rebuild at 13,110 hours.
i had my second bulb last 7,400 eco hours before i finally swapped it under a warranty contract
Incredible hours! I would never even expect projector to last that long.
From my past experiences with many brand projectors most of them felt to me like they were build to last under 2000 hours. Usually lamps needed change around 1000 hours etc.
My BenQ has already well over 2000 hours with original lamp and is still bright enough. If it would last another three years and 2000 hours I would be more than happy to throw it away. Most likely upgraditis will hit me well before that. Actually already has but I'm still very happy with extremely natural picture my W5000 has.
My big dilemma here is whether I just should take a risk and not get my unit repaired hoping it will not get worse, or take a risk and get it repaired under warranty which with my luck could lead to new problems or damaged unit during shipping.
Anyway its been acting like this for nearly three years. I expect it should have already died if it was going to.