Sony Wega KDF-E42A10 Blue discoloration on screen - Page 2

I was unable to take advantage of the program. I called the 888# and the TV that i have is the KDF-55E2000, oh well

Are you basing this on a canned response or did you talk to a real rep? If a real rep wasn't helpful, did you ask to talk to a super rep? Did you also ask about alternative sites to contact? Reason I ask is that when I called for a replacement, the grunt answering the phones tried to blow me off. Keep in mind this was probably going on a couple years back. I did get bumped up and given an alternate number to try. Called them, and a couple people later they promised to email me back with a decision. Couple days later, had an offer in my inbox with the usual (at that time anyway) free, very nice, and upgrade choices. Sent in my screen pics and serial number, and had a shiny new LED flatscreen delivered about a week later.

Perseverence and civility may pay benefits ... worth a second shot anyway.
Luck with it.

PS ... I'd think by now anybody who DOES get a replacement on this offer should be grateful ... after all, it's about time most any electronics nowadays would be dying anyway. Not that I'd feel that way if it was MINE dying right about now. I may have been lucky enough to have mine die earlier in the cycle ... Luck being relative and all. I still miss my old one. The LED is nice, but the old WEGA was OUTSTANDING ... until it wasn't.

PPS ... I'm still tempted to dig some and see if I can get another 3LCD set ... hopefully one with a decent track record. Most of what I see still tops out at 720P, but I don't see that as an issue. Don't need to count pimples on faces ... that resolution is more than enough for me using a medium size screen in a medium size room. Supersized, it'd probably be a different story.

Hello Grashopa,

Good afternoon! My name is Amanda Maffei here with the Sony Support team. If you're having any discoloration displaying on your KDF55E2000, please let us know by emailing us at Sonylistens@am.sony.com. When you do, please provide us with your contact information (mailing address, phone number, etc.), and a brief description of the issue. I assure you myself or one of my team members will get back to you with a response within 1 to 2 business days or sooner. Thank you, and we look forward to working with you! =)

-Amanda Maffei

Sony Support USA

DO NOT GIVE YOUR INFORMATION TO THESE PEOPLE.. THEY ARE NOT WITH SONY. THEY ARE ALL OVER OTHER TREADS JUST TRYING TO GET YOUR INFORMATION. BE SMART. DONT GET SCAMMED.



Quote:
Originally Posted by Grashopa

I was unable to take advantage of the program. I called the 888# and the TV that i have is the KDF-55E2000, oh well

Hello Grashopa,

Good afternoon! My name is Amanda Maffei here with the Sony Support team. If you're having any discoloration displaying on your KDF55E2000, please let us know by emailing us at Sonylistens@am.sony.com. When you do, please provide us with your contact information (mailing address, phone number, etc.), and a brief description of the issue. I assure you myself or one of my team members will get back to you with a response within 1 to 2 business days or sooner. Thank you, and we look forward to working with you! =)

-Amanda Maffei

Sony Support USA

I also have a blue streak on my sony kdfe50a10 purchased in 2006 and bulb replaced 2011. Based on what has been said before in this thread I did not see where I could lose trying this. I sent an email to sonylistens@am.sony.com and requested information about a replacement. I sent the email on 5-13-2013 at 3:38 PM. I received a reply on 5-13-2013 at 3:46 PM.

"I apologize however due to the age of the KDFE50A10, this model is no longer included in any replacement program. However, because we appreciate you as a customer and since retaining you as a customer is very important, we can offer a replacement option as a gesture of goodwill.

OFFER: KDL50EX645 for $550.00 + any applicable taxes."

That is an exact quote. So, as of 5-13-2013, there is still a chance to get a new tv for a substantial discount. The OFFER is for a TV that has been discontinued and did not get very good reviews from the pros (CNET and PC WORLD), although most regular people on a budget liked it. Best sale price out there now is about $998.00. Credit card is not to be charged until tv ships, and I check this daily. It has not been charged the $550.00 yet. Since shipping is free, all I have to give up is my right to sue Sony over my current tv (which I get to keep). Two things strike me as weird. 1. They must know something really bad if the are willing to settle this in this manner, and 2. I note they are sending me a tv that is no longer being sold once a store is out of stock. I sent in all requirements on 5-15-2013 by certified/return receipt mail, and today is only 5-16-2013. If I do NOT get my tv, I will be back for an update, but so far I am impressed with the service. If there are no more entries, assume all went well. No news is good news. Have you ever noticed there is never any roadkill within 1 mile of a fast food joint?