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How do cable installers handle the clear QAM issue?

post #1 of 10
Thread Starter 
Since many cable companies officially deny that clear QAM even exists and say that a box (or cable card) is required to receive any digital cable channels whatsoever, what do installers do when they hook up a new subscriber who has an HDTV and only subscribes to "analog service" ie expanded basic or limited basic. When they hook up the tv, they obviously have to go in the set up menu and switch it from air to cable and then run a channel scan. Do they abort the scan when the tv finishes scanning analog channels? If a tv first scans for analog channels, do they hit abort when "searchign for digital channels" or something similar appears on the screen? If a tv scans for both analog and digital together, do they hit abort when it passes the last analog channel number? Do they let it scan everything and then go into the delete menu and delete the clear QAM channels? Do they leave the clear QAM channels in and pretend ignorance about why the tv found some digital channels that officially it isn't supposed to receive? Or are they honest about the existence of clear QAM despite what their bosses tell them? Does anyone have any experience with this?
post #2 of 10
They should not do anything you just do your own scan!!
Once they verify that you have a good signal they should leave.

What ever your TV picks up is what you get!!
post #3 of 10
I can hardly speak for every cable service tech but it's hard for me to imagine putting that much energy into seeing that you don't get service on your own equipment. And anyway, as RCbridge mentions, just read your TV manual if necessary and perform your own channel memory scan after they've left if you have any doubts.
post #4 of 10
If you have analog service, it is really easy to keep you from getting digital service. They are in different bands. All the cable company has to do is put an inexpensive filter somewhere between the tap and the entrance to your house.
post #5 of 10
last time I had cable installed the installer said they only had to verify signal strength as far as the demarcation point (the ground block), after that point I was on my own.

That's all he did too, hook it up at the pole, check the signal at the ground block, and got in his truck and drove away. The whole "install" took about 15 minutes and he did not set one foot inside my house.
post #6 of 10
Quote:


How do cable installers handle the clear QAM issue?

The short answer is they don't. As a policy, cable companies do not provide setup or technical support for Clear QAM. If your particular installer was willing to do so, then consider yourself lucky.
post #7 of 10
Comcast recently began scrambling all the upper numbers channels 30 - 99 that i used to get and record with my Sony DVR Qam. i am and have always been paying for digital and as long as don't want to record anything. i can use their little set top box to get them back to watch in real time.. But sometimes i just want to record and watch later (time shift) The local Comcast office just blows me off saying the don't support Sony and dont have a cable card for my DVR. The FCC told them they HAD to back in 1996 and after several appeals (Comcast lost) they ARE supporting the Tivo. They ARE supporting Sony cable cards for Pennsylvania and over two years ago, Comcast signed a peace agreement with Sony in Switzerland over this issue. My local company says i have to use their crappy Moterola box or do without. Who can i get in Washington State Government to lean on them ?
post #8 of 10
Quote:
Originally Posted by unjustin View Post

Who can i get in Washington State Government to lean on them ?

I don't know if it'll help, but:

http://www.atg.wa.gov/FileAComplaint.aspx
post #9 of 10
Quote:
Originally Posted by unjustin View Post

Comcast recently began scrambling all the upper numbers channels 30 - 99 that i used to get and record with my Sony DVR Qam. i am and have always been paying for digital and as long as don't want to record anything. i can use their little set top box to get them back to watch in real time.. But sometimes i just want to record and watch later (time shift) The local Comcast office just blows me off saying the don't support Sony and dont have a cable card for my DVR. The FCC told them they HAD to back in 1996 and after several appeals (Comcast lost) they ARE supporting the Tivo. They ARE supporting Sony cable cards for Pennsylvania and over two years ago, Comcast signed a peace agreement with Sony in Switzerland over this issue. My local company says i have to use their crappy Moterola box or do without. Who can i get in Washington State Government to lean on them ?

so what happens when you call them and try to schedule an install for a cable card? They may just not stock them at the front counter..
post #10 of 10
Quote:
Originally Posted by profundus-sanus View Post

so what happens when you call them and try to schedule an install for a cable card? They may just not stock them at the front counter..

When I got my Tivo-HD I called Comcast and in my area (NW-Washington) the guy said to just go down to the office and get one. He went on to explain that if I wanted Comcast to install it I would have to wait a couple weeks AND it would cost $45.

So I went ahead and got one, popped it in the Tivo. A screen came up that said to call 1-800-whatever to activate. I called the number, and it took all of about two minutes to be up and running.
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