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Canon HF20, can't download files ...

post #1 of 3
Thread Starter 
Hi guys,

I've purchased an HF20, and I'm having big issues downloading files onto my computer. First of all, when I plug the USB from camera to my computer (and I've also tried this on another computer with XP) there is not "pop-up" window promting me to "copy files", the computer seems to not recognize the camera. Second, after I've installed all the software that came with the camera, my computer still can't recognize the camera using ZoomBrowser EX or Pexia software. Am I missing something?
post #2 of 3
Do you have cam set to playback mode vs recording mode?
post #3 of 3
Check the steps that MikeekiM wrote out in response to nyphilsphan:

Canon HF20 / HF200 Official Owner's Thread - Page 9

Furthermore, if you are experiencing these troubles via a "front USB" slot on a desktop PC, try using one of the rear USB instead; several forum users have had issues with the front-USB's on certain PC's.
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