I have contacted Rythmik numerous times in the past few months and have had success using the Contact Us tab on the site. I sent the messages at night and had a response by the morning every time.
I paid for 2 F15HPs in the middle of October and was told a couple of weeks. Then a week, then the end of November, then the first week of December. I was then told on the 1st three more weeks.
The amp issue sucks big time. I have wanted to purchase Rythmik subs since last winter but had one thing after another. Every time I got close to purchasing them I had something come up that did not allow it. I finally said screw it and ordered them on my birthday, I was unaware of the amp issue at that time. The item was not listed on the site as back ordered, it still is not today.
I am not knocking them but I did find the communication frustrating. I don't see a point in giving a date if your not certain. It seems like I had to go out of my way to find out what was going on once the specified date had elapsed. It would have been nice to have been notified of the additional delay.
On the flip side of that, how many other people are out there like me waiting that have already paid? It very well could be hundreds as far as I know. I only contacted them once the stated time had elapsed and I still felt like I was pestering them. I am rather patient but what about the people that are contacting them daily or maybe even hourly says "What's going on". I imagine the communication is just as frustrating for them as it was for me.
If you are having an issue getting a response for a new order, it maybe because they are trying to avoid any more complications from additional people. I'm sure the work load has greatly increase due to the shortage. I would give it a few days then try again if you have sent multiple messages.
I contacted them on the first of December and was told 3 more weeks so that's when I asked for the refund. I got a response back and I don't want to go into what they said but it sounds like the amps will be available very soon. This contradicts the 4 weeks from just a few posts back but Brian made it sounds like it would be much less then that.
I had contacted Seaton Sound between these two emails on the 1st and he told me I would have the Submersives in one day since I live so close to them. Again, I really wanted the Rythmiks but did not want to get another extended deadline. Have two better subs in one day or have two of my beloved Rythmik sometime in the future that may or may not be around 3 weeks?
I will say that communication was quick when I got in touch with them. They processed my refund quickly and I was rather happy with the overall demeanor when dealing with them. Neither one of us got short with each other and they were very apologetic over the whole thing.
I do not feel this experience has soured me towards the company. Unfortunately this is part of being a small company that supplies a niche product. They had some issues with a supplier and it's not like they could just go down the street and get the amps elsewhere. I will be buying 2 F15HP SE once this whole amp situation blows over. I plan on building a theater over the summer and will migrate the Submersives to that so the Rythmiks can have their rightful place in my audio set-up. I will just make sure they are in stock before I order.
Best of luck to all and hang in there. They will be coming soon enough and I am sure they will be worth it. I would have if I had placed my order later. Nearly 2 months anticipating high end subs was just to much for me. I was going to order the Submersive's over the summer anyways, I just ended up doing it backwards