My screen looks like the Windows Starfield Screensaver....literally!
Quite pretty truthfully....but also distracting. The picture resolution behind
the starry screen is still excellent. Hope it stays that way AFTER the repair.
I made a quick call to the main 800 number...on SUNDAY EVENING no less! The rep made a service appt for the next week.
The local repairman later called and rescheduled - he says he's been doing a slew of these lately and is waiting on more parts to arrive.
I'm really grateful that Samsung is stepping up to the plate on this. Kudos to them
Like I said.....I'm waay impressed with Samsung now. They even had a marketing firm call me on followup about the rep's handling of my concern.
Of course, having a complaint thread a mile long online about this problem in a high-end product might have nudged them a little....but still.
Their rep in my book is MUCH better than HEWLETT-PACKARD's relentless stonewalling about a known issue : again, a defective chip.
The HP-Dell- NVIDIA (computer) SETTLEMENT resulted in unbelievably amoral, borderline criminal behavior by the attorneys representing the plaintiffs.
Our legal system is truly flawed when it comes to consumer protection, in case anyone is still wondering...
I strongly support class action suits with one proviso: attorneys should NOT be allowed full fee compensation until after ALL their clients receive fair compensation, and legal fees should be directly tied to the ACTUAL COSTS of said fair and equitable compensation.
IT was a hit and run by the CA's attys, Millberg and his equally amoral cronies. 1.5 - 5 million potential members of the action. Fewer than 30,000 actually got anything. There were apparently many thousands of people the atty's failed to notify as required by law. I considered myself lucky after hearing that.
The appellate judge who heard the complaint filed by the plaintiff's about the fairness of the NVIDIA settlement fiddled around for a month before rejecting the appeal -- well, I'm thinking a little nest egg with his name on it is sitting in a Swiss bank somewhere for when he retires and the spotlight is elsewhere...
That fiasco was truly astonishing..mind-boggling, really---a sad day for our court system (not unlike the Supreme Court opening the floodgates to corporate political contributions).
SO we should thank our lucky stars that Samsung chose honor over pay-offs.
Or ongoing stonewalling.
They have my respect now.