Samsung DLP "White Dots" FOC repair qualification - Page 2

I have a Toshiba DLP with the same Samsung DMD chip. Same white dot problem.

Toshiba's reaction is that the set is out of warranty, so tough luck sucker.

Lucky you bought Samsung.

Don't be so quick to praise Samsung. I have a set with the same white dot problem, but Samsung refuses to fix it. They say on my model the problem is normal wear and tear. How can it be a defect in one model and normal wear in another?

Hello. A previosu pster in this thread said:

"I had a tech out a few days ago to replace the DMD chip. No more white spots! Although he left me with storm clouds that couldn't be seen in the well lit room he serviced it in. Any idea what could be causing this? I'll probably call the tech soon, but don't know how it will go since I had the chip replaced under the "complimentary one time service" policy."

I just had a tech come out and was left with the identical situation. Any comments. Thanks. Raleigh Sanford.

does anyone the correct part # for the dl board to fix the white spot problem on a Samsung 56" HLT5676SX/XAA, serial # AHDZ3CKPB01886X ? is the one listed on the samsung parts site correct?

here is the deal: Samsung said: Your model # is not on the recall list therefore it is not considered to be a defective issue covered by samsung".

Splitting hairs. What the customer service rep is saying "the defective part started coming to our attention about 5 years ago. We realized after 2 years that we needed to do a recall. However, we didn't stop using the defective part in the newer tv's and we are hoping the problem goes away".

The only way we can get samsung to fix our t.v. Is pressure. We need to not sit in our living room and view the screen through the milky way. Call every day. Post a video on youtube. Start a fb site.

With me??

I first saw the "white dots" last Monday Febryary 20 2012. It started off as 3 white dots and by this past Tuesday (1 week) there were well over 100. Last week when i called samsung regarding the issue, they advised me that i am elegible for the free part but that i had to pay for the labor. What??? Samsung has a defect and i have to pay for the labor? What about the other defect that i ha only 2 months ago and i paid for the part to get fixed because they would not. My tv would not turn on for sometimes 30 minutes after pressing the power button??? Ive had this TV since 2007 and have nothing but issues. Ive already had to replace the bulb 2 times as well as the DM board and the capacitor (power supply) Obviously i asked to speak to a manager. I explained my situation and she decided i needed to be passed to the ECR department. They were so helpful and considering the issues with my tv over the years, put in a request for an exchange at a prorated price. They finally called me back this week and offered me a 2011 55" Samsung led tv brand new for less then $1000. I am very pleased with this offer as the TV runs between $1500-$2000. I only paid $1100 for my DLP so i am happy and will be ordering my new TV this weekend. All you have to do is complain and force them to put the right person on the phone!!!

Sorry to revive an old thread here, but I have a Samsung HL-t728W with a TON of white dots! I would love to repair the unit myself if anyone could possibly recommend a how to on replacing the DLP chip (I have an electronics background so I wouldn't be going into this too blind lol. Thanks in advance!

So after doing a bit more searching I found out how to replace the DLP chip which shouldn't be too hard, but I do have one question that I really hope someone with experience with this issue can help me out with. The part that I am looking at replacing is the actual DLP chip correct? The part number that I have found is 4719-001997. I have also heard that I might need to replace the entire optical engine?? My biggest worry is that if I replace this chip at a cost of around $200 and it doesn't fix my issue then I'm out $200! Can anyone chime in on this and possibly help put my worries to rest so I can get this TV watchable?! Thanks in advance!

Purchased a Samsung HL 72A650C. Television has white dots. Samsung claims that my model does not have this problem and that this represents normal wear and tear. When a company has a known problem with a component, rebranding it with a new model number does not resolve this issue. My last big screen set lasted 15 years without incident. Claiming that a television becoming dysfunctional after 3 and a half years is "normal" is crap.
If I was aware of this problem at the time of purchase I would NEVER had purchased this unit.

I have an HL-T5087SAX about 3 1/2 yrs old. Got my first white dot yesterday. Guess it's my turn to call Samsung.

Just ca;lled customer service, general line, in my manual. on a sunday. they answered right away and i have a transaction code for one-time service! Am on hold for scheduling of service but i am quitew happy so far.

i have a HL-T5076s. mfg 2007. i don't remember when i bought. maybe sometime 2008. i got 1 white dot a week ago, and every few days i get another. i now have 4 of them. I would call my use as mild-moderate. maybe a couple hours a day in the last 2 years. before that, rare use. I have not yet even had to replace the lamp.

PS- by the way, the reason I am posting is thanks to you folks. I was about to give up. I had performed other searches that suggested that i'd be wasting my time calling, although that is a dumb strategy on my part. at any rate, THANK GOD for you all!

edit- i am at about 30 min total phone time. service scheduling picked up around 27 min and apparently is having some problem with the computer system or something, so i am back on hold while they work it out.

I have a Samsung Slim LED DLP TV, model=HLT5687SX/XAA Serial=AH5V3CKP800709R Version=RE01, that has hundreds of white dots. It is a well known defect in the DMD module or DLP Chip and it is disappointing that Samsung won't cover this manufactured defect. I have spoke with Samsung Support, transaction number 5103231880, but they are not going to do anything about it. It is the last Samsung product I buy.

I hear ya. I'm scheduled for repair on Thurs but they already called and told me Samsung won't cover it. If it's too expensive, I'll definitely consider just scrapping it and getting something not labeled Samsung.

I still have just 1 white dot.

Service came out today and fixed my TV by replacing the DLP chip. They cleaned everything out really well and were very pleasant. They were shocked that my repair wasn't covered and had me call Samsung while they were performing the repair. The Samsung customer service representative I first spoke with was also surprised the repair wasn't covered. Then, she transferred me to 'Executive Customer Service' who basically told me it wasn't covered on my model and they were not going to do anything about it. I voiced my displeasure, but really am not going to rant or swear or anything.

The service guys told me to contact the Samsung Office of the President with my information. Anyone have any luck dealing with the Samsung Office of the President?

I've had my Samsung since 6/2/2007 and it's worked flawlessly until last week. It now has two 'solid' white spots, and at least two 'twinkling' white spots.

Has anybody had any recent success in getting Samsung to repair this model?

Model: HLT6187SX/XAA
Serial: AHEK3CKP403697X
Version: RE01
Purchased: 6/2/2007

I contacted support via email, but they replied the unit was out of warranty (really?). Gave me a link to a local repair shop, but implied the expense would be mine.

I've ordered the service manual, with the idea of repairing it myself if I have to buy the parts.

Online Chatting now for my 56 Slim DLP - Round 2... Lets hope I get this fixed this time!

HL-T4675s

This TV has had the spots for some time. I called samsung and they said they would take care of it, but when the TV replace called they said that samsung was not covering the labor.

I let it go for a while and called back this week and asked the TV repair place if they'd let me do the labor. They said that I should call back samsung and press them to cover the labor.

I called back samsung and played dumb, and for some reason they are covering both labor and materials this time.

My TV also has the slow-restart issue if I turn it off where it takes 15 minutes to turn back on, but I assume that is the capacitor issue. Mine is not a listed unit in the settlement so I doubt it will be covered.

UPDATE

Tech came out and "fixed" my TV. Oddly enough, the tv no longer has the slow restart issue, but now my tuner is acting up? When he hooked it back up it could not find any digital cable channels. This problem seems to be intermittent as it finally found them last night, but this morning they were gone. Also, it reset all the settings and looked horrible, but after playing with it a bit the picture seems ok now.

Any chance the DMD and tuner could be related at all? I've checked all the cables and all seems to be fine???
Edited by JonDotCom - 6/12/12 at 2:52pm

I have model HLS5687WX/XAA. I bought the set Dec. 2006. I called the store where we bought the TV and they gave us their repair store phone #. The repair store said this should be covered, but after contacting Samsung the repair was refused.

Apparently I am another victim of "normal wear and tear".

I called 1-800-samsung and was informed that their "engineers" determined that other sets are being repaired free of charge for defective parts, but my model # is not included in what is covered.. Apparently the set's model number has more to do with what is defective than the part itself.

Any suggestions?

I have good news for Samsung DLP owners like you. I have a model similar to yours, mine is an HLS6187WX/XAA. Like you I called 1-800-samsung and was told that the repair wouldn't be covered because the tv is not known to have that problem. Nevertheless, they offered to send a tech over to check out my set and provide an estimate. I agreed to this, seeing no harm. Anyway, I got a call from the service people who were looking to set up the appt. They informed me that the repair was going to be free if it was indeed the "white dot" dlp chip problem. So, today, the tech came replaced the chip and my tv no longer has white dots. Guess what? Samsung fixed the problem for free.

Just want to give Samsung their props and consideration for future business. You can't imagine how relieved I feel, knowing that Samsung backs up its products, especially expensive ones like tvs.

My advice to people with the white dot problem is to ignore the 1800 people and get the answer straight from the tech people. I'm glad I did!

Update to previous post. My set now has clouds which appear in the background. The blacks and focus seems to be off. The service tech worked on it again and replaced the chip again. The problem didn't go away. The clouds changed however. They're still there but are in a different formation and the focus is still off. The service tech suspects that the light engine probably needed replacement and needed to get the ok from HQ. I just got the call from the service people (a third party service?) and they said Samsung HQ doesn't want to cover this but the service people will see if they (the service people) can do some kind of work around. I will update this when the matter is closed. At this point, as you can imagine, I'm not happy.

Sounds like he got dirt or fingerprints on the chip. Check this post to see if it's what you are experiencing: http://www.avsforum.com/t/1421900/samsung-hlt6176sx-xaa-white-smudges-on-screen#post_22259266

This is what my screen looked like after the first replacement chip was installed.



This is what my screen looked like after the second replacement chip was installed. Note difference in cloud pattern.

Got my first white dot on my HLT-6187S tonight. Any chance this model is covered by the class action? I will be calling Samsung tomorrow.

...aaaaand my second and third white dots today....still need to call.

Thanks for the thread. I just called Samsung and they are fixing for free. Sa as of September 2012, Samsung is still replacing chip to resolve white dots AT NO CHARGE.

i have a samsung dlp 56in in my home and its about 2.5-3 years old and there are white dots appearing everywhere now started as one now there are 15 or so called samsung many times and they responded in i was not involved in the recall even tho its the same issue everyone else is having. I have had the worse customer experience with them if any one has any advice on someone else i might be able to speak with about getting this fixed i'd appreciate it. spent 100k with samsung last year and this is the kind of treatment i recieve.

My HLS5086WX/WAA (purchased 1/2006) started having dark dots about 8 months ago (thought it was dust), white dots 2 months ago, 2 in the last week 5 total. Was going to get a DMD chip and replace myself. But checked the AVS first. This thread prompted me to call Samsung, and DMD chip is covered. Lets hope the tech puts it in clean. Two lamps one color wheel and this DMD chip in 6 1/2 years.
Edited by Wireman134 - 9/2/12 at 11:51am

Samsung would not cover this repair for my model (HLT6187sx-xaa). I had to repair it myself, which saved me close to $300 over going through official Samsung certified repair channels. Took me about an hour to make the repair.

I have a Samsung model HLT6176SX/XAA 61" DLP that has well over 100 white dots. It started with three a few weeks ago. It was purchased in 2007 and is one of the recalled models but not for this issue. I did not have the issue that was required for the recall. I recently replaced the DLP lamp in May 2012 and it was like a brand new tv. Then a few weeks ago white dots started showing up. Is this from a faulty DMD chip or is it something to do with replacing the DLP lamp? Is there a white dot recall list or something? The tv is well out of warranty. Does anyone know which number I should call to see if Samsung will fix it for free? If they will not fix it, does anyone know what chip I would have to buy and install myself? Is there a guide on how to do the install? Thanks!

Hi,

I see you ghad to repair TV yourself.

In event Samsung won't repair my TV. can you give me instructions on how you repaired yours ?

Thx...

;-)