Samsung DLP "White Dots" FOC repair qualification - Page 3

Hi,

I see you had to repair TV yourself.

In event Samsung won't repair my TV. can you give me instructions on how you repaired yours ?

Thx... Much appreciated !

;-)

I bought my Samsung, model number HL67A750A1F, in Dec. of 2008. White dots started appearing about 3 weeks ago. As of today, 6 dots. I've contacted Samsung over the phone, and submitted a ticket through their Facebook support page. Same response from both - my set isn't included in the list of affected TVs, it is "normal wear and tear." In other words, they aren't willing to support their DLP sets anymore since they have moved on to flat screens. I don't believe for one second that several models, manufactured within a couple years of each other, all displaying the same problem, are NOT sharing the same defect. And the TV repair shop that they reccommended to me, whom I will have to pay out of my pocket, wants $85 just to walk through my door, and will not give any estimate of repair costs over the phone. I guess I'll have to try working my way up the phone support hierarchy and see if anybody at Samsung still cares about their product reliability and customer service.

This sucks! I just discovered my first white dot yesterday. I called Samsung even got to the executive team which is higher level CS and per "corp guidelines" only certain sets are still covered under warranty. Unfortunately, mine isn't one of them so I have to come out of pocket.

Sucks because I just bought a brand new Slim LED and its holiday time, so I really don't want to have to spend anymore money on a set I have only had for about 3 years. Like Kevo, I don't really want to drop a hundro to get a quote. Is this at all fixable without using a 3rd party who rapes you just to get in the door and then further rapes you to install a part at 100x cost?

FYI - I have called a few times. Tweeted and even had a convo via Facebook. Nobody wants to help. They're smug in their response and after doing a few hours of research its without a doubt a Samsung issue that should have been resolved. DMD should be replaced for every set that needs it. My TV was made in 2008 but I didn't buy it until late 2009.

There has been others thread showing how Samsung has helped out those like us. I just wish they were consistent and considerate. They're smug, dismissive and could careless.

After numerous calls to various Samsung reps, including their "executive level" ones and the dismissive, smug response from Samsung Support (Facebook/Twitter) I decided to send an informative and professional email to Officeofpresident@sea.samsung.com and to my surprise a day letter a woman called me to tell me they will be taking care of my issue free of charge. She was not only extremely friendly, but unlike the others, she wanted to help because she took time to truly understand and rationalize.

Moral of the story, never give up and NEVER deal with people who aren't in a position to help.

I have white dots and black jumping 'rice' all over the screen.

Yes, I am with you on this one. I plan on contacting Office of President@SEA.Samsung.com with a complaint. I own a 61' Samsung HDTV DLP (HLT6189SX/XAA at 2 years it started to get white dots all over the screen (a known issue for SOME televisions said the Samsung Rep but NOT MINE of course) They WANT ME to PAY the $600.00 for the repairs - I called 1-800-SAMSUNG Got a load of crap my model doesn't qualify and besides it's outside the warranty period. THIS IS A LOAD OF CRAP - If YOU KNOW you have faulty merchandise that people spend a lot of money on you should replace it period. There is a Class Action Settlement for certain Models I will not settle for no when there is a known defect and they selectively choose which ones to repair.

For what model? I am prepared to do the same...

12/17/12 the color (red and yellow) went out in addition to these white dots and I made the call about both issues on 12/18/12 I own a 61' Samsung HDTV DLP (HLT6189SX/XAA) at 2 years it started to get white dots all over the screen (a known issue for SOME televisions said the Samsung Rep but NOT MINE of course) They WANT ME to PAY for the repairs - I called 1-800-SAMSUNG Got a load of crap my model doesn't qualify and besides it's outside the warranty period. THIS IS A LOAD OF CRAP - If YOU KNOW you have faulty merchandise that people spend a lot of money on you should replace it period. 12/17/12 the color (red and yellow) went out in addition to these white dots and I made the call about both issues on 12/18/12

Just got the same white pixel orgy on my 63 in DLP model number HLT6187SAX. Called customer service, got the standard rude response set not covered. Sent email to president. Will see if I get a response. In the meantime looking for a replacement. It will NOT be a samsung. What did you replace yours with? I am thinking of moving up to 65 in or 70in. Any recommendations? Thanks!!

I inherited my Samsung DLP that was purchased 11/07 and the first white dot appeared about a week ago. Within 24 hours the second dot appeared. About 3 days later, the third one showed up and I'm holding at three. A friend told me about the "white dot syndrome" and offered to do the labor if I purchased the part.

I came across this forum while researching the problem. I did not know there had been a class action lawsuit but, alas, my TV was not on the list. I called 800-726-7864 (from one of the earlier postings here). I got a rep immediately and 5 minutes later was through with the call having been told I would receive a call in 1-2 days to set up an appointment--free of charge.

I am very impressed with the service I have received tonight, hopefully this will not change as the repair progresses.

I have never posted on any social forum but just wanted to say thanks to everyone who has contributed information.

I started out with one dot on my '07 61" DLP. Less than a month later, I have at least a dozen. Contacted Samsung customer service, they told me that my model does not qualify for the repair since it "wasn't on their list." Even though it is showing the same problems that the sets that ARE on their list are showing. I asked why this was the case, and all they could tell me was that they have a list of models that are covered, and mine is not on it. No explanation of why. No help. Anyone try and repair this themselves? After reading the forums for bit, I saw that most people determined that it is the DMD chip. I've seen it sell for about $200. Any help would be greatly appreciated.

Any update? Did you get it repaired?

Just got off the phone with Samsung White Dot support tech rep. He told me my HLT6187SAX was out of warranty and was not part of the group that they would repair. I don't understand why a company would not stand behind their product for a known defect. The rep would not tell me what the criteria is to be included in the group and also told me that he was the final decision maker. I am writing to the President's office. I will let you know the outcome. On my recommendation a friend purchased the exact same TV. I feel horrible knowing that they are going to likely go through the same BS. I purchased through Amazon. Does anyone have direct experience working with Amazon on this topic? Thanks for the posts and info!