Originally Posted by SiCantwell
Hi all. Just got the 8640. I had a Samsung but the TW cable guy told me there were software problems with those and gave me a Scientific Atlanta; familiar old problems: slow, small hard drive, sometimes get stuck in FF no matter how many times I pressed Play.
Happy with this Cisco for now.
One question: How do you force a reboot without unplugging the power cable? With the Sammy, you could press and hold OK/Select for a few seconds, then press the up arrow to go into diagnostic mode, which had a reboot option.
Can't find a similar combination on this unit.
Originally Posted by baja7475
I don't know of an alternate reboot. I have to unplug also. There's isn't much activity in this thread, u might try your local cable thread for better luck.
It's not quite as convenient as the Samsung hardware diagnostics, but the 8640 also has a complete hardware diagnostic menu similar to the Samsung's. You must use the front panel controls to access it by simultaneously pressing [Vol+] and [Info]. Once you get in there, it can be navigated via the remote and the Reboot STB option is in the same place as it is on the Sammy... at the bottom of the main menu.
It doesn't include the top-level menu that includes the reboot option, but a subset of the hardware diagnostics (including signal level and S/N) is also available from the remote by pressing and holding [Power] until the power symbol flashes on the box, then release and press [Power] a second time.
As far as this thread being dead, there is significantly more discussion of this box in the TW Navigator thread. Although, technically, this is the correct place for a question about the hardware diags, such topics are more widely discussed there. Same thing with the Samsung boxes... more info in the Navigator thread than there is in the hardware specific threads.